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Hand and Upper Limb Orthopedic Surgeon Dr. Alejandro Badia Discusses What It Means To ‘Jam’ a Finger; Offers Tips for Finger Injuries in General


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Dr. Alejandro Badia

Should a finger get jammed, “do not pull on it, thinking it is just dislocated. You might only make the injury worse.”

When it comes to ball control in sports, avoid giving it the fingers. That’s because a hard-thrown or hit ball in sports can “jam” a finger, causing a tendon injury known as mallet finger – sometimes called baseball or hammer finger. It occurs when an extended fingertip receives a sudden blow or is forcibly flexed, says noted hand and upper limb orthopedic surgeon Dr. Alejandro Badia.

The trauma can rupture the soft-tissue extensor tendon, which runs along the backside of the finger (opposite the palm), or literally pull the tendon off the distal phalanx, the finger’s farthest – and smallest – bone, leaving the fingertip in a noticeably drooped position, unable to be extended without help, says Dr. Badia, an expert in musculoskeletal disorders, especially of the hand and upper limbs. Tenderness and swelling are also likely to develop in and around the fingertip joint.

Should a finger get jammed, “do not pull on it, thinking it is just dislocated. You might only make the injury worse,” Dr. Badia says.

A mallet injury in sports frequently affects the ring or small finger on the dominant hand. But Dr. Badia emphasizes mallet finger is not confined to athletics.

“The injury may occur if a finger is accidentally crushed in a closed drawer or door, for example, or the back of the fingertip is deeply cut while using tools or cooking knives,” he states. “Older individuals, especially women, can incur mallet finger when performing common household tasks like tucking a bedsheet under a mattress.”

More worrisome than the finger injury itself is the tendency of patients to dismiss the problem – and the pain – as simply a minor finger sprain and delay or not even seek medical treatment. “The problem is particularly prevalent in sports when players want to remain active and play through the pain,” says Dr. Badia, who is founder and chief medical officer of the Florida-based Badia Hand to Shoulder Center and OrthoNOW®.

“The term ‘jammed finger’ may not sound serious, but the injury can actually lead to long-term problems,” Dr. Badia says. “General urgent-care centers oftentimes use this term without distinguishing between occult fractures, ligament injuries, or tendon injuries, including mallet finger and boutonniere injuries.” Boutonniere refers to a deformity caused by a tendon injury to the middle finger joint.

“A significant digit injury should be seen by an orthopedist, preferably a hand specialist, within days,” Dr. Badia urges. An appointment is usually not required if a neighborhood orthopedic urgent care center, like OrthoNOW®, is available.

“Most importantly, avoid a hospital emergency department to treat hand or finger injuries. Besides being expensive and time-consuming, emergency departments may miss the problem or recommend incorrect treatment,” he advises.

Fingers consist of relatively complex systems, involving an interplay of bones; bone joints that act as hinges; ligaments – strong bands of tissue connecting the bones; and tendons, which are cords of collagen anchoring bones to muscle. The anatomy ensures motion, stability and hand strength, allowing the flexing and extension of fingers for maximum gripping and grasping.

“Untreated damage to any of these elements can lead to stiffness and permanent deformity of the fingertip, including development of a swan neck deformity, which causes the finger to bend in unusual ways,” Dr. Badia notes.

Mallet finger is most concerning in children and adolescents whose fingers are still in the process of growth and development. Injuries to their fingers can result in deformities and loss of function, Dr. Badia warns.

Most cases of mallet finger – those involving only soft-tissue injuries or small bone fractures – are treated conservatively by splinting the injured finger. Splints normally must be worn for approximately eight weeks, followed by night-time-only splinting for another four-to-six weeks. Patients engaged in sports or high-risk work activities may have to wear splints beyond the initial healing period, Dr. Badia says.

In limited instances, surgery is needed to repair a tendon and stabilize the fingertip’s bone structure and joint, especially if the mallet injury caused the tendon to pull away a large fragment (more than 30 percent) of bone when it was avulsed from the distal phalanx or if the injury has become chronic because it went untreated for too long.

“For large fractures, surgical approaches include stabilization of the extensor tendon and wire fixation of the distal interphalangeal joint (fingertip joint),” explains Dr. Badia. “In cases of chronic mallet finger, the surgeon may initially try splinting; otherwise, surgical repair or reconstruction of the extensor tendon is performed to improve joint extension and correct flexion deformity of the fingertip.”

Should mallet symptoms persist, the surgeon many employ a salvage procedure that involves use of wire, screws or pins to fix the interphalangeal joint in a slight flexion to enhance finger function and alleviate pain, Dr. Badia adds.

Meanwhile, Dr. Badia offers this advice for mallet finger and finger injuries in general:

Immediately apply ice to the injured, raise the hand so that fingers are above the heart and take over-the-counter non-steroidal anti-inflammatory medications for control of pain and swelling.

If finger pain persists more than a few days following injury, contact an orthopedic specialist for evaluation. Don’t delay.

If splinting of the finger is recommended, be compliant and wear the splint. When removing the splint to wash or dry it, keep the injured finger on a flat surface to prevent bending the finger and re-injuring the tendon.

Perform suggested exercises to prevent the splinted finger’s middle joint from stiffening.

Alejandro Badia, MD, FACS, internationally renowned hand and upper-limb surgeon and founder of Badia Hand to Shoulder Center and OrthoNOW®, a walk-in orthopedic care clinic. He is a member of the American Society for Surgery of the Hand, American Association for Hand Surgery and the American Academy of Orthopedic Surgeons and an honorary member of many international professional hand societies. Dr. Badia specializes in treating all problems related to the hand and upper extremities, including trauma, sports injury, joint reconstruction, nerve injuries and arthroscopic surgeries. Go to OrthoNOWcare.com and drbadia.com.

dormakaba Comes to HX in NYC with its New RT Plus Electronic Door Lock and A Suite of Total Hospitality Access Solutions that Transform the Guest Experience


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HX 2019: Visit dormakaba in Booth #1409. Jacob K. Javits Convention Center NYC, November 10-11, 2019

dormakaba secures and improves the guest experience with electronic locks and access systems that operators trust.

dormakaba, the provider of secure Saflok™ and Ilco™ electronic door locks, will be at NYC’s HX Hotel Experience show to demonstrate its new RT Plus and Saffire LX mobile access capable electronic locks. dormakaba will also present its complete line of automatic door systems that include automatic swinging door, sliding door, and revolving door systems and door hardware. Attendees will also learn more about dormakaba’s Ambiance Access Management Software. dormakaba is one of the top three companies in the global market for access and security solutions. Visit dormakaba at HX booth 1409, November 10 – 11, 2019 at the Jacob K. Javits Convention Center.

“dormakaba secures and improves the guest experience with electronic locks and access systems that operators trust,” said David Ginn, vice president, Hospitality Sales North America. “At HX we will present dormakaba’s hospitality-leading electronic locks and door hardware. We will show our suite of total hospitality access solutions designed to enhance the guest’s overall hotel experience and provide complete security access control.” Ginn noted dormakaba will also demonstrate its new RT Plus electronic lock that simplifies a property’s upgrade from magstripe lock to RFID. Both the RT Plus and dormakaba’s sleek Saffire LX electronic door locks are Bluetooth Low Energy (BLE) enabled.

Attendees can also see dormakaba’s Ambiance Access Management Software that delivers flexible and scalable access control to manage dormakaba RFID and mobile access hotel locks. Ambiance is accessible by simply logging onto a secured webpage to access a property’s information. Ambiance lets operators easily change access for guest rooms and meeting rooms. The solution also interfaces with many third party solutions including property management systems, point of sale, energy management and parking gate systems.

dormakaba is a total solution provider for the hospitality industry. Its extensive product portfolio gives architects, developers and property managers creative and operational freedom with versatile technology design solutions. Its systems address the functional needs of any hotel type by controlling and monitoring access at every entry point. dormakaba’s guest-centric solutions merge security with convenience to create a safer more welcoming environment that enhances the overall guest experience.

About dormakaba

dormakaba makes access in life smart and secure. As one of the top three companies in the industry, dormakaba is the trusted partner for products, solutions and services for access to buildings and rooms from a single source. With strong brands such as Dorma, Kaba and Best in its portfolio, the company and its numerous cooperation partners are represented in over 130 countries worldwide.

dormakaba is listed at the SIX Swiss exchange, is headquartered in Rümlang (Zurich/Switzerland) and generated a turnover of over CHF 2.8 billion with more than 16,000 employees in financial year 2017/18.

For more information about dormakaba USA Inc., please visit http://www.dormakaba.com.

https://www.dormakaba.com/us-en/solutions/products/lodging-systems

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Tripp Lite Adds OmniVS® UPS Systems with LCD Touchscreens


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Along with ease of monitoring, the compact form factor of the new units makes them ideal for applications such as home theater, desktop PCs, gaming PCs, wireless networks, security systems, small-business phone systems and kiosks

Tripp Lite, a global manufacturer of power protection and connectivity solutions, has introduced five new UPS systems in its OmniVS series with LCD touchscreens to enable easy local monitoring of UPS status and power conditions.

Along with ease of monitoring, the compact form factor of the new units makes them ideal for applications such as home theater, desktop PCs, gaming PCs, wireless networks, security systems, small-business phone systems and kiosks. They are available with output capacities ranging from 800VA/475W to 1440VA/940W. Select models support expandable runtime with the addition of an optional external battery pack.

“Two unique features make these new UPS systems especially appealing for in-home applications, such as home theater or in a home office,” said Rusty Scioscia, Tripp Lite’s Single-Phase UPS Product Manager. “First, the lighting for the LCD panel turns off when not in use, eliminating a potential distraction for the user. Second, the nuisance-free alarm remains silent in normal conditions, sounding only when imperative.”

The new OmniVS systems also include automatic voltage regulation (AVR) to protect equipment and data from brownouts and overvoltages without using battery power, keeping the battery fully charged for outages and extending battery lifespan. A USB port enables communication with a connected computer for remote monitoring and graceful shutdown in the event of a power failure. Select models also have a DB9 port for connection to devices, such as point-of-sale equipment and casino gaming machines.

Key Features of Tripp Lite’s New OmniVS UPS Systems

  • Compact footprint suitable for use with home theater installations, desktop and gaming PCs, wireless networks, security systems, small-business phone systems and point-of-sale kiosks
  • AVR to protect against fluctuating voltages
  • LCD touchscreen for local monitoring of UPS and power conditions; the touchscreen’s light turns off when not in use
  • USB communication port for remote monitoring and shutdowns; select models also have a DB9 serial port
  • Home-friendly alarm remains silent in backup mode, sounding only to report low battery, replace battery, overload and fault conditions
  • Battery-independent restart for automatic UPS power-up without user interaction after lengthy power outages


The new UPS systems join Tripp Lite’s already-robust selection of backup power solutions. Get more information about Tripp Lite’s full line of UPS systems at tripplite.com.

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Composers confront and rise above their disabilities at the KSO


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Grammy winning classical guitarist joins the KSO for Rodrigo’s Concierto de Aranjuez

“One owns a curse, but shares a blessing.” — KSO Music Director James Cassidy

The Kentucky Symphony Orchestra continues its flavorful, single barrel-esque 28th season with a musical proverb. Physical disabilities and handicaps afflict those in all walks of life. Yet those afflicted persevere, and many find success and acclaim through their talents and efforts, which begs the proverbial query — are these impairments a blessing or a curse?

The KSO explores three composers who overcame serious disabilities to pen great music. Swedish composer Allan Pettersson wrote 17 symphonies, but only completed five in his own hand before developing crippling Rheumatoid Arthritis, which further isolated him.

“The music forming my work is my own life, its blessings, its curses: in order to rediscover the song once sung by the soul.”

— Allan Pettersson

Pettersson’s foreboding Symphonic Movement opens the program with KSO associate conductor Thomas Consolo on the podium.

Joaquín Rodrigo was blind since the age of 3, yet he studied music and wrote it down in Braille. Rodrigo would then dictate each work subsequently to a copyist, note by note, instrument by instrument, modification by modification, to produce a score in musical notation. Afterwards, Rodrigo proceeded to make final corrections with the assistance of his wife.

His Concierto de Aranjuez has become one of the classic concerti of the 20th century, and its Adagio movement is one of the most beautiful in orchestral music. Grammy award-winning classical guitarist Jason Vieaux joins the KSO for Rodrigo’s concerto led by KSO music director James Cassidy.

Rounding out the program is Ludwig Van Beethoven’s Symphony No. 6 (Pastoral). Beethoven became afflicted with tinnitus and his hearing notably decreased after his Second Symphony. By the time of his Sixth Symphony his hearing was very limited, and the sounds of nature that he employed in his Pastoral symphony came from his earlier countryside strolls and recollections.

Whether these composers would have created the sublime music represented on this program were it not for their afflictions no one will ever know, but their output manifests itself as a blessing for the generations that have enjoyed them since. James Cassidy remarked about his program title — “One owns a curse, but shares a blessing. These composers never allowed their physical debilities to prevent their muse from being heard. I would say they are blessed, as are we to continue to share their gifts.”

The Kentucky Symphony Orchestra serves bestows many musical blessings at Notre Dame Academy at 7:30 p.m., Saturday, October 19, at NKU, Highland Heights, KY. Reserved seating tickets are $19, $27, $35 (children ages 6-18 are 50% off) and are available online at kyso.org, by phone —(859) 431-6216, or at the door.

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Nike Tennis Camps Wraps Up Another Excellent Year, Summer 2019


Nike Tennis Camps wraps up a successful 2019 season.

Nike Tennis Camps wraps up a successful 2019 season.

Coming off a very successful year, Nike Tennis Camps looks to continue the momentum of 2019 by providing quality, fun tennis camps for campers to return to year after year and provide new locations for junior and adult tennis players to improve their game.

As a staple division of the company, Nike Tennis Camps looked to build on its long-standing overnight tennis camps that have been running for more than 10 years including: Amherst College, Lawrenceville School, USD, Duke, Stanford and Lake Tahoe at Granlibakken Resort. Other strong locations such as MIT, Minnesota and Michigan State all saw significant spikes in camper popularity.

While the growth of top tier, long standing locations was a large focus, Nike Tennis Camps also looked to grow their day tennis camp market. The additions of Fayetteville High School, Middlesex School, Quail Ridge Country Club, Jack Kramer Club and Agawam Hunt Club were solid additions that look to have strong growth in 2020. Quail Ridge/Middlesex led the charge by bringing in over 375 campers that left players and parents looking forward to next year, “Great team, the coaches are professional, they support and nature my kid’s passions. My boy’s skills got sharpened and of course, he had a lot fun. We will be back next year” says a parent of a Quail Ridge camper.

Nike Tennis Camps also introduced three new programs to their summer junior tennis programs this year: U10 (10 and Under Tennis), Universal Tennis Rating (UTR) and USTA Tournament Challenge (offered at Amherst College).

U10 locations were able to create groupings for under aged campers to use lower compression balls (red, orange and green dot) so they are easier to hit, allowing kids to get to the ball and develop optimal swing patterns. Nike Tennis Camps and UTR have developed a special partnership where campers that are enrolled for camps at a specific camp location get to create or develop their UTR score. UTR has become increasingly popular for tennis players to improve their skills and evaluate their matches.

The USTA Tournament Challenge at Amherst College was a one-of-a-kind program where campers were able to enroll for a 2-week camp. The first week was dedicated to mental and skill development to prepare for the tournament weekend. Players then got to experience competing in an official USTA tournament over the weekend. The second week is devoted to further fine-tuning skills based on what was charted during the USTA matches. When asked about her daughter’s experience, a parent nothing but positive comments, “My daughter had another wonderful week at camp. She loves the on-court time with coaches who care about her and want to help her improve.”

Coming off a very successful year, Nike Tennis Camps looks to continue the momentum of 2019 by providing quality, fun tennis camps for campers to return to year after year and provide new locations for junior and adult tennis players to improve their game. They will look to add more adult locations, offer more junior tennis camps in the winter and spring, and continue to build the day camp business.

Campers, Parents and Coaches interested in receiving more information regarding 2020 Nike Tennis Camps can visit http://www.ussportscamps.com/tennis or give us a call at 1-800-645-3226.

About US Sports Camps

US Sports Camps (USSC), headquartered in San Rafael, California, is America’s largest sports camp network and the licensed operator of Nike Sports Camps. The company has offered summer camps since 1975 with the same mission that defines it today: to shape a lifelong enjoyment of athletics through high quality sports education and skill enhancement.

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Patients Rank BioPlus #1 Among Independent Specialty Pharmacies


A recent survey of specialty pharmacies conducted by Zitter Health Insights awarded the #1 patient satisfaction ranking to BioPlus Specialty Pharmacy (BioPlus) among independent specialty pharmacies.

BioPlus scored the highest of the top 12 surveyed independent specialty pharmacies in Zitter’s Specialty Pharmacy Patient Satisfaction Survey (Quarter 2, 2019). This ranking was based on a metric known as the ‘Net Promoter Score ™’ (NPS). NPS measures consumer loyalty and is considered an unbiased benchmark for patient loyalty.

“Our mission is to make the patient experience fast and easy. Therefore, we take NPS very seriously. We are pretty proud of our score and continue to strive for patient satisfaction day after day. The 5-point increase from the NPS in the Q1 2019 survey helps us feel good about the work we’re doing,” explains Stephen Vogt, Pharm.D., CEO of BioPlus. This NPS score places BioPlus at the top of the pack, leading some of the most notable specialty pharmacies.

Nobody can say it better than the actual BioPlus patients included in this survey, who shared what they valued from BioPlus, including: “excellent, reliable service. Knowledgeable and professional staff, who are easy to work with. Financial aid provided is especially appreciated.” It’s not surprising, then, that the majority of current BioPlus patients (77%) feel very loyal to BioPlus and would be “very unhappy” if they were forced to change from BioPlus to a different specialty pharmacy.

Nine out of ten BioPlus patients receive their medication refills within just three days – which is 14% greater than the overall industry average. “Sure, this score gives us some bragging rights, however, our greatest satisfaction comes in seeing patients get on therapy quickly and easily. We’re faster than other pharmacies, which stems from our first-of-its-kind 2-hour, 2-day, 2-click promises,” shares Nicholas Maroulis, Pharm.D., Senior Vice President of Pharmacy Services.

Our service model starts with the 2-Hour Patient Acceptance Guarantee™, which ensures notification to physician offices in less than two hours whether a referred patient is accepted for treatment or not. After that, prescriptions move though our 2-Day Ready 2 Ship™ process. Throughout every step, our copay assistance team helps ensure that financial hardships don’t stand in the way of patient treatment. And, it takes patients only 2-clicks to refill their qualifying prescriptions online.

Zitter Health Insights Specialty Pharmacy Patient Satisfaction Survey covers the time period of Quarter 2, 2019 and was based on 4,000 patients in at least 10 therapeutic areas at the top 12 specialty pharmacies.

If you are a healthcare provider who wants your patients to receive the highest level of patient satisfaction during their medication therapy, refer your patients to BioPlus.

About BioPlus Specialty Pharmacy

Meet the first and only independent, national specialty pharmacy to back up the promise of ‘fast and easy’ with a 2-Hour, 2-Day, and 2-Click promise. The 2-Hour Patient Acceptance Guarantee™ ensures notification to physician offices in less than two hours whether a referred patient is accepted for treatment or not. Then, prescriptions move through the 2-Day Ready 2 Ship™ process. For qualifying prescriptions, medication refills are only 2-clicks away. It’s the Power of 2.

Ranked #1 by both patients and prescribers, BioPlus provides a complete range of specialty pharmacy services for cancer, multiple sclerosis, hepatitis C, and other complex, chronic conditions. BioPlus, Where Healing Begins in 2 Hours™.

For information: http://www.bioplusrx.com or

Contact: info@bioplusrx.com

Phone: 1-888-292-0744

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Frasco, Inc.’s Noelle Harling Elected to PBSA Board of Directors


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Noelle is an invaluable member of the Frasco family and her industry experience allows her to provide exceptional knowledge to the PBSA organization.

Frasco® Profiles, a global provider of enterprise-level employment screening, is pleased to announce that Noelle Harling, Vice President, has been elected to serve on the Professional Background Screening Association’s (PBSA) Board of Directors for the 2019-2020 term.

PBSA, formerly known as the National Association of Professional Background Screeners (NAPBS), was founded as a non-profit trade association in 2003. The name change reflects the PBSA’s transformation into a global association, with councils in the United States, APAC, Canada and Europe. PBSA currently represents nearly 900 member companies and is recognized as the leading resource for professionals in the background screening industry.

An active member since the inception of the Professional Background Screeners Association (PBSA), Ms. Harling was the first ever Chair of the Ethics & Accreditation Committee and was responsible for leading the committee in drafting the association’s Code of Ethics, as well as the Standard for the Background Screening Agency Accreditation Program. Ms. Harling has also previously served on the PBSA Board of Directors and is a former Chair of the Background Screening Credentialing Council, a thirteen member governance committee that oversees the accrediting of background companies nationwide. Ms. Harling is also the first recipient of the PBSA Distinguished Service Award and was presented this award based on her overall service to PBSA and the consumer reporting industry as a whole.

“I am honored to serve the PBSA as a member of the Board of Directors during this exciting transition to a truly global association. We have an amazing Board of talented and dedicated professionals, and I look forward to rolling up my sleeves and contributing to what is going to be a milestone year for the background screening industry,” said Noelle Harling, Vice President, Frasco, Inc.

“We are all very proud of Noelle’s accomplishments since joining the company in 1992,” said John Simmers, CEO of Frasco, Inc. “Noelle is an invaluable member of the Frasco family and her industry experience allows her to provide exceptional knowledge to the PBSA organization.”

About PBSA

The Professional Background Screening Association is the trusted global authority for the screening profession. In pursuit of their mission to advance excellence in the screening profession, PBSA promotes and advocates for ethical business practices and fosters awareness of privacy rights and consumer protection issues. PBSA provides relevant programs and training aimed at empowering members to better serve clients and maintain standards of excellence in the background screening industry and presents a unified voice in the development of national, state, and local regulations. Visit http://www.thepbsa.org to learn more about the association.

About Frasco® Profiles

Frasco® Profiles is a full-service Consumer Reporting Agency providing mid market and enterprise-level employment background checks, occupational health screening, international screening, and electronic Form I-9 and E-Verify services. Founded in 1964, Frasco has been delivering actionable operational intelligence to employers for over fifty years. Offering everything from basic criminal background checks to comprehensive executive-level due diligence investigations, Frasco® Profiles empowers employers to Decide Without Doubt™. Frasco® Profiles is a founding member of the Professional Background Screeners Association (PBSA) as well as a member of Concerned CRAs, an organization dedicated to maintaining the highest level of ethical standards in the consumer reporting industry. Located in Los Angeles, California, Frasco maintains six U.S.-based operational centers and serves over 3,000 clients annually, providing data from over one hundred countries. Frasco maintains SOC II Type 2 – certified security measures and provides robust online compliance tools to help employers easily navigate complex consumer reporting laws. A core values-focused company, Frasco operates under the guiding principles of gratitude, respect for all, genuine value, and uncompromising integrity. For more information on Frasco® Profiles products and services, visit http://www.frascoprofiles.com.

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Personify Creates New Executive Roles and Grows Client Base for its Constituent Management and Engagement Portfolio


“As we continue to expand our product lines and broaden our client base, these leaders are uniquely qualified to drive strategic prioritization and accountability with a laser-focus on operational excellence to support our clients,” said Eric Thurston, President and CEO of Personify.

Personify, Inc. (“Personify”), the market-leading provider of technology solutions for associations, nonprofits and organizations, today announced that in addition to significant growth in bookings posted for the second half of the year, Personify has grown its leadership team, with newly created roles for the organization. New hires include Jeff Lyons as Chief Operating Officer, Joe Hermes as Chief Financial Officer and Cindy Johnson as Global Vice President, People Operations.

Previously Senior Vice President of Professional Services for Skillsoft, Jeff led the global services team for the Skillsoft and SumTotal business units. As Senior Vice President of Operations and Chief of Staff for SumTotal, Jeff Lyons led integration and transformation efforts as he helped grow the company to the largest independent provider of integrated HR solutions, and helped lead the sale of SumTotal to Skillsoft. Prior to SumTotal, Jeff was co-founder and Chief Client Officer of MindSolve Technologies, a pioneer in employee performance management software.

Joe Hermes joins Personify from Marketo, a marketing automation software company, where he served as head of Financial Planning and Analysis and guided the successful acquisition and integration of the company to Adobe, creating one of the world’s leading marketing software programs. At Personify, Joe leads all finance, accounting and corporate development.

Cindy Johnson was formerly Chief People Officer at Rubicon Project, an advertising technology firm, and Senior Vice President of Human Resources for Concur Technologies, now SAP. Cindy has also held human resources leadership roles at Philips Medical Systems and AGRA Earth & Environmental. Cindy leads all people operations including talent acquisition, talent management and serves as the cultural steward for Personify leading merger and acquisition integration efforts.

Personify has also seen significant growth across its business units, with net new clients and client expansions that include the Aircraft Owners and Pilots Association, Allen Press, Inc., Blackboard, Bonnier Corporation and others.

“As we continue to expand our product lines and broaden our client base, these leaders are uniquely qualified to drive strategic prioritization and accountability with a laser-focus on operational excellence to support our clients,” said Eric Thurston, President and CEO of Personify. “They are joining an already successful, energetic leadership team at the perfect time to drive Personify’s continued growth.”

About Personify

Personify is the market-leading Constituent Management and Engagement (CME) platform that empowers organizations to better engage their constituents, maximize revenue and optimize operations. For over 20 years, Personify has served as the technology foundation for associations, nonprofits, event professionals and show organizers as well as YMCAs and JCCs. For more information, visit https://personifycorp.com/.

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Face and Buccal Lift – A New Technique to Address Aging Face


Dr. Babak Azizzadeh

Dr. Babak Azizzadeh

“I want every patient of mine to love how they look, which means their facial appearance is naturally youthful and balanced. That can be achieved with the Facial and Buccal Lift

Dr. Babak Azizzadeh, Chairman and Director of the CENTER for Advanced Facial Plastic Surgery, has developed an innovative approach to achieve a more sculpted and symmetrical facial appearance. With the Face and Buccal Lift, the board-certified and Harvard-trained Dr. Azizzadeh offers an incredibly transformative and customizable technique that draws patients from around the world to his Beverly Hills, California-based CENTER.

This Face and Buccal Lift procedure restores a youthful harmony to a patient’s facial appearance by combining buccal fat pad removal and a facelift. Dr. Azizzadeh tailors this approach to each patient, carefully removing just the right amount of buccal fat, also known as cheek fat, via the inside of the patient’s mouth to reduce the appearance of chubby cheeks. The result is a beautifully balanced and symmetrical facial appearance, without any visible scars.

At the same time, Dr. Azizzadeh performs a facelift to rejuvenate and refresh the appearance of the face. As with the buccal fat pad removal, the facelift is finely tuned to each patient’s specific needs and is performed by Dr. Azizzadeh with unparalleled technical and aesthetic prowess. During the facelift, the buccal fat that has been removed from the cheeks is used as an injectable filler to address issues such as forehead lines, thinning lips, and lines around the mouth. The facelift is completed with small surgical incisions that are placed inconspicuously within the patient’s hairline for complete concealment.

The Face and Buccal Lift can only be the creation of a leading facial plastic surgeon such as Dr. Azizzadeh, who understands that the aging process affects everyone differently and has an unmatched eye for detail to help every patient achieve their facial rejuvenation goals.

“I want every patient of mine to love how they look, which means their facial appearance is naturally youthful and balanced. That can be achieved with the Facial and Buccal Lift,” Dr. Azizzadeh says. “With this technique, I can enhance the contours of a patient’s face to obtain a beautiful symmetry while also tightening facial muscles and fixing loose skin. No two patients are alike, so no two procedures are alike. I spend a great deal of time evaluating each patient and talking with them about their goals in order to devise a holistic, detailed treatment plan that delivers the best possible results.”

To learn more about the procedure, please visit https://www.facialplasticsbh.com/face/fat-transfer/


For more on Dr. Azizzadeh and the CENTER for Advanced Facial Plastic Surgery, visit http://www.facialplasticsbh.com.

About Dr. Babak Azizzadeh and the CENTER for Advanced Facial Plastic Surgery:

Dr. Babak Azizzadeh, Chairman and Director of the CENTER for Advanced Facial Plastic Surgery, is one of the leading international experts in facial plastic surgery. His expertise in cosmetic and reconstructive plastic surgery has made him one of the most sought-after physicians. Dr. Azizzadeh’s client list not only includes celebrities, executives, physicians and dignitaries from around the world, but also amazing people from all walks of life. He has been featured in The Oprah Winfrey Show, People Magazine, New York Times, Discovery Health, Los Angeles Times, Beverly Hills Courier and numerous other media outlets for his expertise in facial plastic surgery. Dr. Azizzadeh is one of a select group of surgeons who are double board-certified by the American Board of Facial Plastic and Reconstructive Surgery as well as the American Board of Otolaryngology-Head and Neck Surgery. His plastic surgery colleagues have consistently chosen him as one of the Top Doctors in Beverly Hills, CA. For more information, please visit https://www.facialplasticsbh.com/

Media Contact: Chloe Belteau , CENTER for Advanced Facial Plastic Surgery, 310-657-2203, chloe@facialplasticsbh.com

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Zappix to Attend Contact Center Ideas and Innovation Tour 2019


Attendees can access event information, directions, provide feedback, and more at any time by scanning this QR code with their smartphones thanks to Zappix technology.

Attendees can access event information, directions, provide feedback, and more at any time by scanning this QR code with their smartphones thanks to Zappix technology.

Events like the Ideas and Innovations Tour and the 2019 SOCAP Fall Kickoff are a fantastic opportunity to connect with industry professionals, learn about the future of Contact Centers and Customer Service, and experience the best our industry has to offer.

Zappix will participate in an expert panel discussion, host a round table, and attend the morning’s SOCAP New England Fall Kickoff event.

The leader in Visual IVR and On-Demand Customer Service Solutions has also provided event organizers and attendees with on-demand access to event information, registration, agenda, directions, and a digital survey to drive attendee engagement and create a more productive, successful event. Event organizers, attendees, and those looking to attend the event can access these services 24/7 thanks to Zappix technology by visiting socap.zappix.com.

“Events like the Ideas and Innovations Tour and the 2019 SOCAP Fall Kickoff are a fantastic opportunity to connect with industry professionals, learn about the future of Contact Centers and Customer Service, and experience the best our industry has to offer,” said Yossi Abraham, Zappix president. “We are excited to showcase the capabilities of Zappix On-Demand Customer Service Solutions at the event and improve the customer experience of our fellow attendees.”

During a panel discussion Zappix President, Yossi Abraham, and Radial Director of COE and Technology Enablement, Robin Gomez, will discuss how modern automation and innovation are transforming the contact center industry.

The “Harnessing the Power of AI, Automation & Live Agents to Exceed Customer Expectations” round table discussion hosted by Yossi Abraham, will explore how customer care professionals can utilize new developments in CX technology to achieve impressive ROI quickly:


  • Enhance customer satisfaction with increased self-service
  • Reduce the number of repetitive calls sent to live customer service representatives
  • Deliver high containment rates
  • Actively lower call center costs
  • Empower agents to focus on high-value, complex calls
  • Reduce agent burnout

The event, held on November 5, 2019 from 10 A.M. to 5 P.M. at Granite Links Golf Club in Quincy, MA, brings together contact center and customer care professionals from across New England to discuss key topics concerning the state of the industry — a perfect context to share the power of Zappix On-Demand Customer Service Solutions including Visual IVR, On-Demand Apps, Outbound Engagement, and more.

For more information on the event click here.

About Zappix

Zappix delivers On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.

The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue-generating use-cases.

To learn more about Zappix, go to http://www.zappix.com.

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