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RevSpring Expands Appointment Reminder Product to Offer More Comprehensive Message Types for Pre-Service


RevSpring provides the most comprehensive digital engagement platform pre- and post-service, including appointment reminders, billing reminders, digital document delivery, and other notices.

RevSpring, a leading provider of healthcare financial engagement and payment solutions, announced today that it has expanded its award-winning Appointment Reminder product to coordinate multiple types of pre-service messages tied to a single encounter.

“Reaching patients with the right message, in the right channel, before their appointment is the most effective way for providers to engage patients in their healthcare journey,” said Marty Callahan, RevSpring’s president of healthcare. “By expanding the message types offered during pre-service, providers can take full advantage of this proven digital platform that has helped thousands of providers reduce no shows by over 50 percent.”

RevSpring’s Pre-Service Messaging uses an omni-channel approach to deliver critical messages throughout the patient’s pre-service experience. Patients are more likely to honor all their appointment commitments when they know when and where to arrive, what to expect during their appointment, and any pre-visit preparation instructions, leading to greater engagement with future encounters.

The expanded messaging suite delivers more information when patients need it. Campaigns use patient-specific context to determine the right messages with greater ease of administration to increase staff productivity. Bi-directional integration to a wide variety of EMRs keeps appointment data in sync without manual administration. Messaging types now available include:

  • Appointment Reminders: Decreases no shows
  • Pre-Visit Instructions: Delivers the necessary pre-visit information or links to forms patients should complete prior to their visit
  • Appointment Details: Provides directions or wayfinding capabilities with appointment specifics
  • Recall Reminders: Increases office productivity by automating reminders like scheduling annual check ups
  • Same-Day Messaging: Engages patients with last-minute reminders
  • Missed Appointment Messages: Engages patients with targeted messages and encourages them to reschedule
  • Post-Appointment Messaging: Sends follow-up messages to improve patient satisfaction
  • Patient Surveys: Gauges patient satisfaction with easy surveys
  • On-Demand Messaging: Delivers quick and professional messages for any circumstance


Pre-service messaging is an important cornerstone of RevSpring’s leadership toward digital transformation in patient financial engagement. RevSpring sends nearly 70 million appointment reminders a year. A hundred percent of them are digital.

RevSpring provides the most comprehensive digital engagement platform pre- and post-service, including appointment reminders, billing reminders, digital document delivery, and other notices. By leveraging the same platform across the patient financial journey, providers can increase digital engagement, deliver a consistent message throughout a patient’s entire medical encounter, provide a better branded experience for all non-clinical communications, and use digital channels more precisely and effectively.

With more than 1.5 billion pre-and post-service communications sent annually, RevSpring leads the digital transformation providers want and patients crave. More details on the platform can be found at revspringinc.com/transformingdigitalnow.

About RevSpring

RevSpring leads the market in financial communications and payment solutions that inspire patients to

pay. Since 1981, the company has built the industry’s most comprehensive and impactful suite of patient engagement, omni-channel communications and payment solutions backed by behavior analysis, propensity-to-pay scoring, contextual messaging and user experience best practices. Using proprietary data analytics to tailor the engagement from pre-service to post-service, we improve the financial experience and outcomes for providers and their patients.

To learn more, visit revspringinc.com. For information about RevSpring’s focus and leadership in healthcare, visit revspringinc.com/healthcare.

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Legal Netlink Alliance to Hold U.S. Fall Meeting in Atlanta


legal netlink alliance

LNA meetings always provide a great opportunity to share best practices with lawyers who practice across the globe as well as the business leaders who support them

Legal Netlink Alliance (LNA), a leading international association of independent law firms, will hold its U.S. Fall Meeting in Atlanta, Georgia on October 23-26. The event is being hosted by the law firm of Schulten Ward Turner & Weiss, LLP, and is expected to draw attendees from throughout the United States. Portugal, Germany, Belgium, and Japan will also have delegates in attendance.

Attendees and their guests will enjoy a cocktail party on Wednesday evening at the Schulten Ward Turner & Weiss offices, followed by two days of presentations, panel discussions, and networking at the Capital City Club, one of the City of Atlanta’s great venues.

The theme of this year’s meeting is “Rebooting the Law Firm Business Model” and will include in depth coverage of cutting-edge topics impacting the legal industry. Speakers include Fred Esposito, an expert on Six Sigma and Lean process-management methodologies, and Morris Tabush, a specialist in law firm information technology. Also scheduled to appear are Sharon Abrahams, a leading expert on diversity and inclusion in the professional workplace, and United States Magistrate Judge Catherine M. Salinas, who will deliver the keynote address.

Attorney Scott Schulten, the founding member of host firm Schulten Ward Turner & Weiss, recently shared his excitement over the roster of talent that will come together in his home city. “LNA meetings always provide a great opportunity to share best practices with lawyers who practice across the globe as well as the business leaders who support them,” said Schulten. “This meeting is particularly important because it will cover not only how technology is changing our industry, but also the best ways to take advantage of today’s advances.”

Legal Netlink’s next major events are the Winter General Meeting in Tel Aviv, Israel in February of 2020 followed by the Summer General Meeting in Glasgow, Scotland in June of 2020.    

About Legal Netlink Alliance: For over 25 years, Legal Netlink Alliance has served the needs of lawyers and clients worldwide through a common commitment to professionalism, ethics, and the promotion of exemplary and value-driven service. The organization provides distinct advantages for both member firms and their clients, while enhancing the communities in which such firms are located.    

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Nancy R. Brister’s newly released “Isaiah the Spider Boy” is a compelling story of a spider who ventured out the world away from his parents with trust and faith in God.


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“Isaiah the Spider Boy”: an enthralling tale that enables the reader to realize that God is a God of mercy and compassion for he never leaves every single person who is lost in their life’s journey. “Isaiah the Spider Boy” is the creation of published author Nancy R. Brister, a person who has been in many art shows, arts exhibits, and has placed and won many awards and selling her artwork at Gulf South Art Galleries and Japonica Gallery. She served as secretary/treasurer for two years

Brister writes, “Isaiah is a Jewish spider boy. Who is bored with his life at home and heads out to the “Big City”. But, in his adventure, he meets up with the wrong people/bugs, who lead him down a road of destruction. He meets Jesus on that road and the Lord helps Isaiah turn his life around. So, little Isaiah goes home to his father/Father God who welcomes Isaiah home with ‘Forgiveness’ and ‘Great Love’. Truly the ‘Prodigal Son’.”

Published by Christian Faith Publishing, Nancy R. Brister’s new book is a well-written craft where every scenario relates to the remarkable verses and phrases that can be found in the Holy Bible.

This book elucidates the encompassing love and mercy of God the Father and the never-ending love and acceptance of parents.

View a synopsis of “Isaiah the Spider Boy” on YouTube.

Consumers can purchase“Isaiah the Spider Boy” at traditional brick & mortar bookstores, or online at Amazon.com, Apple iTunes store, or Barnes and Noble.

For additional information or inquiries about “Isaiah the Spider Boy,” contact the Christian Faith Publishing media department at 866-554-0919.

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ControlCase Named 2020 TAG Cyber Distinguished Vendor


. ControlCase is committed to partnering with clients to develop strategic information security and compliance programs that are simplified, cost effective and comprehensive.

ControlCase, a leading provider of IT Security Certifications and Continuous Compliance Services, announces its selection by TAG Cyber as a Distinguished Vendor in this year’s 2020 Security Annual.

ControlCase is part of an industry collective of prominent vendors supporting the democratization of cyber security research and advisory materials. Each distinguished vendor is selected by Dr. Edward Amoroso, CEO of TAG Cyber, and agrees to support and promote the free report, available today for free download at https://www.tag-cyber.com/downloads/2020-TAG-Cyber-Annual.pdf

“We’re proud to be part of this research,” said Kishor Vaswani, CEO of ControlCase. “Ed and his team spent considerable time with us, and they truly understand the need for cyber security and the value it brings to organizations who can successfully integrate security and compliance into the organization’s processes. The added value is in truly demonstrating to customers and industry partners that data security and privacy are indeed a priority.”

The 2020 Security Annual is part of an annual series from TAG Cyber that is published each September since 2016. The report offers expert guidance, analysis, and education on fifty different aspects of the cyber security ecosystem.

“We are proud to include the ControlCase team in our program,” said Amoroso. “They are democratizing compliance as a service so that smaller businesses benefit; which is something that we fully support and believe in.”

The free report is available at https://www.tag-cyber.com/downloads/2020-TAG-Cyber-Annual.pdf (view page #301 for ControlCase interview).

Please contact Kimberly Simon at ksimon@controlcase.com for more info on how ControlCase can assist with your compliance and security requirements.

About Control Case.

ControlCase is a global provider of certification and continuous compliance services. ControlCase is committed to partnering with clients to develop strategic information security and compliance programs that are simplified, cost effective and comprehensive in both on-premise and cloud environments. ControlCase provides the best experts, customer experience and technology for regulations including PCI DSS, HITRUST, ISO 27001, SOC1, SOC2, PCI PIN, PCI P2PE, PCI TSP, PA DSS, CSA STAR, HIPAA, GDPR and FedRAMP.

About TAG Cyber.

TAG Cyber is a research and advisory firm focused on democratizing world-class support for everyone. Based in New York City and led by Dr. Edward Amoroso, the firm is proud to support enterprise and government customers around the world.

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HME Receives the 2019 AME Manufacturing Excellence Award


HME team members consistently demonstrate a passion for excellence and commitment to quality and continuous improvement. These are more than just core values we talk about. They’re values we live by and practice every day. And this award reflects it.

HM Electronics, Inc. (HME), a global leader in specialized communications, is proud to announce that its corporate headquarters and manufacturing operation in Carlsbad, CA is a recipient of the 2019 AME Excellence Award presented by the Association for Manufacturing Excellence (AME). The AME Excellence Award recognizes organizations that have demonstrated excellence in manufacturing and business operations. The award acknowledges continuous improvement, best practices, creativity and innovation.

Founded in 1971, HME is a diverse group of companies that designs, manufactures, sells and services specialized communications, audio and software solutions for a variety of niche markets in over 140 countries worldwide. “We are honored to be recognized by the Association for Manufacturing Excellence,” says Mitzi Dominguez, President of HME. “HME team members consistently demonstrate a passion for excellence and commitment to quality and continuous improvement. These are more than just core values we talk about. They’re values we live by and practice every day. And this award reflects it.”

AME assessors highlighted the level of employee engagement in creating a lean culture, HME facility design, employee training resources and topics, systems for scheduling and managing workflow, and strong cross-functional collaboration. “At HME, we saw well-integrated, high-functioning teams that produced among the best cross-functional processes, culture, and results we have seen anywhere,” states the AME assessment team’s summary.

First presented in 2010, the AME Excellence Award has a rigorous selection process that begins when a company submits an extensive achievement report based on AME’s evaluation criteria. Companies that score high enough in their report review must then go through an intensive site visit. Recipients of the Excellence Award are selected based on the combined results of the achievement report review and site visit feedback. The award has been bestowed upon 44 facilities around the globe during the past 10 years.

The award was presented to HME on October 4.

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Lutheran Child and Family Services of Illinois wins the Council on Accreditation’s 2019 Innovative Practices Award


The Council on Accreditation (COA) would like to congratulate Lutheran Child and Family Services of Illinois as the winner of the 2019 Innovative Practices Award for its Regenerations program!

The Innovative Practices Award identifies, documents, and celebrates examples of successful approaches to management and service delivery practices adopted by COA-accredited organizations. Too often great ideas are kept in-house without recognizing their potential to create change beyond. The purpose of the Innovative Practices Award is to amplify the effect of one great idea by elevating it to the national stage, offering it as a resource for direct service providers, leadership, researchers, and advocates across the full spectrum of human services.

This year’s evaluation process began with a preliminary round of submissions in which applicants provided a one-page synopsis of their innovative practice. 75 programs were submitted; six were selected to move forward. Five of these submitted their full case studies, which were reviewed by a team of expert judges. The community got to weigh in, as well, with over 1,000 public votes making up 5% of each submission’s final score. It was a tight competition with many strong submissions, but Regenerations came out on top.

You can download the case study of the Regenerations program here: https://sforce.co/2VjBGeE

ABOUT THE REGENERATIONS PROGRAM

Lutheran Child and Family Services (LCFS) Regenerations is an innovative and effective strengths-based program designed to support dually-involved (child welfare and criminal justice systems) adolescents over the age of 12. The premise is that by using a team approach and providing individualized wraparound services, these “at risk” youth will increase their sense of well-being, be contributing members of the community, and have the opportunity to lead healthy, meaningful lives.

Several objectives are part of the design. It begins with a referral to Regenerations when the youth is released from detention. Focusing on placement in a family-like setting rather than a residential facility and building a trusting relationship, LCFS staff work to provide intensive wraparound services to transition the individual into the community. On average, participants in Regenerations experience a shorter waiting period for release and are more likely to go to live in a family setting after release. It is also encouraging that there is a lower rate of recidivism for this group.

LCFS Regenerations is one of the only programs serving this population in the state of Illinois. Because of the positive impact locally, it is expected to become recognized as a model to replicate across the nation.

ABOUT COA

Founded in 1977, the COA is an independent, nonprofit, international accreditor of community-based behavioral health and social service organizations. Designed to meet the needs of the varied human services field, COA accredits over 47 different service areas and over 125 types of programs. COA has separate accreditation programs for private organizations, public agencies, Canadian organizations, military programs, and child and youth development programs (including out-of-school time and early childhood education).

Currently, COA accredits or is in the process of accrediting over 1,800 organizations or programs that serve more than 7 million individuals and families each year. Learn more at coanet.org.

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Julie Turpin, CEO of The Advocator Group, LLC, Honored as Top Woman in Business


I am proud to support the workforce in Daytona Beach, particularly upcoming leaders and women entrepreneurs.

The Advocator Group, LLC, part of Brown & Brown, Inc., is excited to announce that Chief Executive Officer, Julie Turpin, has been named as an Influential Woman in Business honoree by the Daytona Beach News-Journal and the Volusia-Flagler Business Report. Julie was honored at the 2019 Women in Business banquet in Daytona Beach on October 2, 2019 alongside other influential women in the Daytona Beach community.

Turpin joined The Advocator Group in 2012 as the Vice President of Operations and Chief Operating Officer; she assumed the role of Chief Executive Officer in 2014.

The disability and Medicare advocacy firm serves a wide range of individuals nationwide who are battling illnesses and injuries that keep them from working, and part of the growing company’s vision is to help as many people as possible.

Since Turpin’s appointment as CEO in 2014, The Advocator Group has refined its mission and vision statements as well as its core values, all to better reflect the evolving nature of the business and the company’s goal of enriching lives. This goal is one of the company’s core values, and Turpin believes that it applies equally to the company’s clients, business partners, and teammates. “I am proud to support the workforce in Daytona Beach, particularly upcoming leaders and women entrepreneurs. It’s an honor to be recognized for my growing role in the Daytona Beach business community. I look forward to establishing more relationships in the region as The Advocator Group and Brown & Brown’s presence within the community continue to grow over the coming years.”

ABOUT THE ADVOCATOR GROUP

The Advocator Group, LLC is a nationwide advocacy organization dedicated to helping individuals apply for and obtain Social Security Disability Insurance. In addition, The Advocator Group assists Medicare beneficiaries in identifying the best coverage possible for their unique needs. The Advocator Group’s team of experienced Social Security and Medicare advocates ensures that each client is provided phenomenal service while each case receives close attention. The company’s core values include creating opportunities, enriching lives, and growing through innovation. For more information, visit advocator.com.

ABOUT BROWN & BROWN, INC.

Brown & Brown, Inc. (NYSE: BRO) is a leading insurance brokerage firm, providing risk management solutions to individuals and businesses. With Brown & Brown’s 80 years of proven success and thousands of teammates, we offer knowledge you can trust and strive to deliver superior customer service. For more information, please visit bbinsurance.com.

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Fitness Machine Technicians to Open in Palm Beach and Broward County in November


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Southeast Florida has a fitness-minded population, and we believe this is a service that’s needed throughout the region. We are the only national player in this space and can draw on exceptional training, services and products unparalleled in this industry.

Fitness Machine Technicians, specialists in the maintenance and repair of exercise equipment for commercial and residential customers, announced today it will open its first location in Florida this fall. Husband and wife team Ted Konugkis and Helayne Kiler-Konugkis of Boynton Beach said they are scheduled to open the Palm Beach and Broward County location in November.

Headquartered in Philadelphia, Fitness Machine Technicians operates in more than 70 markets across the country and offers service/repair and maintenance on a variety of exercise equipment to fitness centers, universities, high schools, hotels, apartment complexes, corporate gyms and private residences.

For Ted and Helayne, transplants from New Jersey, being able to provide this type of service to both consumers and the fitness and hospitality industry is very exciting. Helayne gained valuable experience through her years in senior executive roles with Prudential and MetLife as a tunaround expert creating competitive advantage for customers and industry leading services. Ted honed his skills as an entrepreneur and business owner, managing and operating mobile home and landscaping companies. He also served as a volunteer firefighter and EMT for more than 20 years. Looking for a change from corporate America, the two were drawn to Fitness Machine Technicians because of its national footprint, the growing population in Florida, access to a pool of talented workers, and an increased focus on healthy living achieved through exercise.

“Southeast Florida has a fitness-minded population, and we believe this is a service that’s needed throughout the region. We are the only national player in this space and can draw on exceptional training, services and products unparalleled in this industry. Because of this area’s focus on tourism, sports and fitness, we think we have a great opportunity to partner with our potential clients to understand how we can support their success with regard to the fitness offerings they provide their customers,” says Ted.

Helayne added that they plan to become a strong member of the business community in Palm Beach and Broward County. “Our goal is not only to be the provider of choice for our customers, but the employer of choice as well. We know our path to success is recruiting and retaining dedicated workers and we are committed to doing that. We believe that engaged employees will provide the exceptional service that we want to be known for in this area,” she said.

Since its inception, Fitness Machine Technicians has been committed to delivering reliable service/repair and preventive maintenance services to customers across the nation. With more than 35 years’ experience in the fitness industry, Chief Executive and Founder Don Powers created a company that puts its customers first.

Powers notes, “We are thrilled to welcome Ted and Helayne to the Fitness Machine Technicians family. The knowledge they bring to our business, along with their passion to serve their community, is inspiring.”

Fitness Machine Technicians Palm Beach & Broward County will be locally owned and operated by Montana’s First, LLC.

For more information about having a fitness machine or exercise facility serviced, please contact Helayne Klier-Konugkis at (561) 600-5840 or visit http://www.FitnessMachineTechnicians.com/Palm-Beach-Broward-County-Fl.

About Fitness Machine Technicians

Fitness Machine Technicians specializes in the maintenance and repair of equipment for commercial and home exercise facilities. Clients include health clubs, corporations, hotels, condos, education, government and residential homes across the United States. Fitness Machine Technicians also offers franchise opportunities to individuals with an interest in fitness and looking to run a service-based business based on a proven operating model. For more information, visit the website at http://www.FitnessMachineTechnicians.com or call 844-FMT-FIXX.

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Wisconsin Surgical Clinic Welcomes Renowned Reflux Specialist to Team


Fox Valley Surgical Associates

I aim to provide the most personalized approach that will result in the best possible treatment and outcome with the least risk of side effects.

Joining the team at Fox Valley Surgical Associates (FVSA) on November 4, Peter Janu, MD, FACS, is a laparoendoscopic surgeon who specializes in the treatment of heartburn and reflux conditions through minimally invasive procedures.

At FVSA, he will continue to pioneer the way in performing the most advanced surgeries to treat gastroesophageal reflux disease (GERD) in Northeast Wisconsin, including transoral incisionless fundoplication (TIF) and magnetic sphincter augmentation. Dr. Janu’s latest role involved heading up an area reflux center and his experience includes ongoing participation in national clinical research trials for both endoscopic and laparoscopic reflux treatment options. He is also a founding member of the American Foregut Society.

Dr. Janu knew he wanted to become a doctor and work with people since he was just 12 years old, explaining, “I really appreciate being able to help patients fix their health issues so they can enjoy a better quality of life.”

An experienced surgeon who specializes in laparoscopy, endoscopy and general surgery, Dr. Janu earned his bachelor’s degree at the University of Wisconsin-Madison, completed his medical degree at the University of Wisconsin Medical School and received surgical residency training at the University of Tennessee-Memphis. He is a Fellow of the American College of Surgeons and a member of the Wisconsin Surgical Society.

Dr. Janu was named to multiple honor societies throughout his studies, including the Alpha Omega Alpha Medical Honor Society. He was also the recipient of a Golden Apple Award for Excellence in Teaching & Leadership.

Excited to be part of the multi-talented team of laparoscopic and endoscopic specialists at FVSA, Dr. Janu will carry on his commitment to providing patients with quality care. “I aim to provide the most personalized approach that will result in the best possible treatment and outcome with the least risk of side effects,” he said.

Dr. Janu joins FVSA as Dr. David Duppler – a surgeon who shares the same specialties – is retiring after 33 years in medicine. In growing its practice, FVSA has also welcomed three additional providers in the last few months:


  • Iftikhar Malik, MD, FACE, ECNU (endocrine care)
  • Christine Arendt, APNP (endocrine care)
  • Jason Le, MD (vascular care)

About FVSA

Fox Valley Surgical Associates (FVSA) has been serving patients in Northeast Wisconsin since 1970. The clinic specializes in breast, colorectal, endocrine, general, oncologic, thoracic and vascular care/surgery and provides the latest endoscopy and laparoscopy services as well. FVSA has a main location in Appleton and many of the team’s surgeons also see patients at other locations throughout the Fox Cities and Northeast Wisconsin. For more information, visit http://www.fvsa-wi.com.

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National ADHD Expert, Psychiatrist and New York Times best-selling Author Dr. Edward Hallowell Praises New ADHD Memoir by Dr. Katherine Quie, “Raising Will”


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“I would never have ‘gotten it’ had it not been for my son, Will.” Katherine Quie

ADHD memoir, “Raising Will: Surviving the Brilliance and Blues of ADHD,” by Dr. Katherine Quie is receiving national attention for its candor, real-life advice and wisdom. In fact, psychiatrist Edward Hallowell, known for his groundbreaking work on ADHD and its treatment, as well as 15 popular books on the subject, such as “Driven to Distraction” has described it in the following way:

“This memoir, this beautiful rendition of a life as it was lived by a family, is the real deal. Read it. Laugh, cry, learn, fly. Let this lovely, magical mother lead you into the lovely, magical worlds her son creates as they, together, discover the super-power embedded in the condition so misleadingly and inaccurately called ADHD. Not a deficit-disorder at all if managed properly, this fascinating condition can open new worlds for those who have it and help them open new worlds for the rest of humankind, which it has been doing for thousands of years. Bravo Katherine Quie!”

The review echoes similar feedback from a growing network of professionals, parents, ADHD experts and bloggers who write online about the struggles and surprising blessings of handling what can be a potentially devastating diagnosis for children and adults.

According to the Center for Disease Control, up to 6.1 million children and teens 4-17 have already been diagnosed with Attention Deficit/ Hyperactivity Disorder (ADHD) as of 2016. The real number of those affected is thought to be much higher, as only 20% or fewer of those suspected of having the disorder are brought to professionals for treatment. The experience of untreated ADHD can create severe disruptions to functioning in school, home and with peers, leading to statistically higher rates of under earning, depression, anxiety and even substance abuse among adults with untreated ADHD.

Dr. Quie, in her heartfelt, humble book, explores all these issues, as she chronicles her son Will’s journey through the disorder and into healing. Today, a college student at Oberlin College and Conservatory and blues musician, her son ultimately was able to meet the challenges of the diagnosis through medical intervention, sensitive parenting and his own self-awareness, although it’s an ongoing process. As Dr. Quie shares in her memoir, ADHD presented a significant and all-encompassing challenge for her and her family, both professionally and personally.

“It is my hope that through this book readers will come away with a greater respect for the impact a diagnosis, like ADHD, can have on a child, teen, and the entire family unit,” says Dr. Quie. “I never would have ‘gotten it’, even with my years of clinical training and experience, had it not been for my son, Will.”

Dr. Quie is in conversation with Dr. Hallowell and other ADHD experts throughout the country about ways to further promote the message of hope, and provide education and resources for those impacted by ADHD. She has shared about “Raising Will” on Dr. Hallowell’s podcast, Distraction, and will notify her readers as soon as it airs. She is also writing blogs and articles for national organizations, like ADDitude and Attention Magazine. Her event schedule, blogs and contact information for concerned parents and interested professionals are available on her website https://kqadhdandu.com.

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