Category Archives: Technology: Electronics

Technology is changing daily, keep up to date with the latest Press Releases.

AireSpring Strengthens Executive Leadership Team with Senior Vice President of Customer Experience


News Image

Mike is the perfect leader to take AireSpring to the next level in delighting our customers and channel partners with a world class experience.

AireSpring, a leading Managed Services Provider specializing in Unified Communications, Managed Network, and IT Services, is pleased to announce that telecom industry veteran, Mike James has joined its leadership team as Senior Vice President of Customer Experience.

As a key member of AireSpring’s executive management team, Mr. James will draw upon his long career in the industry to broaden the momentum and further the pledge for excellence ingrained in AireSpring’s corporate culture. James will lead the organization in perfecting the AireSpring Advantage for an exceptional customer and channel partner experience.

Mr. James has extensive national and international experience having worked in numerous telecommunications companies in Europe, LATAM, Asia, Australia, the Caribbean, and the US. Prior to joining AireSpring, he worked at TPx Communications, most recently as SVP Customer Experience, while during his 19-year career there, he played a key role in their evolution to becoming a Managed Services Provider, which was a key factor in growing their revenue and customer value realization. Mike has also held management positions at Nortel Networks, Sprint PCS, BellSouth Mobility, Optus Communications, Hong Kong Telephone, and Cable & Wireless. Additionally, Mr. James is an Advisory Board Member for the University of California – Irvine, Customer Experience program.

Throughout his extensive career, Mr. James has built a reputation for success as an executive in customer experience, sales, account management, technical support, customer care, marketing, training, installation, mergers and acquisitions, engineering, and operations.

“AireSpring couldn’t be more pleased to welcome Mike to our executive team,” stated AireSpring CEO Avi Lonstein. “Our search for an expert in the field of customer experience, especially within telecommunications, could not have returned a better outcome,” added Lonstein. “Mike is the perfect leader to take AireSpring to the next level in delighting our customers and channel partners with a world class experience.”

“I have been part of the incredible worldwide journey that has led us to converged voice, video and data for B2B, B2C and B2G,” commented Mr. James. “At the center of this journey is the Customer Experience and by ensuring the right systems and processes are in place, we can enable customer success. I am extremely happy to be joining a brilliant and successful company that focuses on growth based on exceptional customer and channel partner experience.”

Mr. James holds a Master of Science degree in Telecommunications Management from the Arden University (UK), and a degree in Telecommunications Electronics and Engineering from Anglia Ruskin University (UK).

About AireSpring

Founded in 2001, AireSpring is an award-winning Managed Services Provider specializing in Unified Communications, Managed Network, and IT Services, serving thousands of businesses worldwide. AireSpring provides fully managed and connected end-to-end, next-generation solutions for multi-location enterprise customers. Services include: Global Managed SD-WAN, AirePBX UCaaS, SIP Trunking, MPLS, Disaster Recovery, Managed Security, and Business Internet. AireSpring’s solutions are offered through a diversified network of channel partners that includes distributors, master agents, managed service providers (MSPs), and value-added resellers (VARs).

AireSpring has been widely recognized for its managed services and custom engineered network with end-to-end Quality of Service (QoS), including over 30-plus carrier networks and cable providers aggregated to create a unified nationwide network providing more coverage than any other supplier. It all adds up to a seamless single-source solution experience with one bill and one point of contact for AireSpring partners and their customers. AireSpring has also received numerous industry awards for “Excellence in Customer Service,” “Next-Gen Solution Provider,” “Top Midmarket Vendor Executive,” “UCaaS and SD-WAN Product of the Year,” “Best Telecom Deal,” “Best in Show,” and “Top Channel Program.” AireSpring is privately held, diversified, debt-free, and renowned in the industry for delivering a broad range of innovative cloud communications, networking, security and connectivity solutions, with white glove service that extends throughout the entire customer lifecycle. For more information, or to become an AireSpring partner, please visit http://www.airespring.com or contact us at 888-389-2899.

Share article on social media or email:

Catalyst Launches Total Protection Case for iPhone 12 Series


Catalyst Vibe Case Bondi Blue

“We are constantly innovating and evolving the designs and styles of our cases while holing tight to the trust people have put in the protection we provide,” Catalyst CEO June Lai.

Catalyst, the award-winning manufacturer of the world’s most protective and stylish cases and accessories for electronic devices, introduces the 100% waterproof Total Protection case for the iPhone 12 Series in advance of the first virtual CES 2021. The signature Catalyst case design for iPhone 12 mini, iPhone 12, 12 Pro and 12 Pro Max provides waterproof protection of 33ft (10m) and drop protection of 6.6 ft (2m) making it the industry leader in slim, everyday waterproof cases.

In addition to the Total Protection case for the iPhone 12 series, Catalyst is releasing a variety of vibrant colorways for the VIBE and INFLUENCE cases, the latest in the line of Impact Protection cases from Catalyst for the iPhone 12s. The VIBE case will add Neon Yellow, Neon Pink and Bondi Blue to the original Stealth Black and Army Green colors, while the INFLUENCE case will add Pacific Blue and Army Green to the original Clear and Stealth Black color options.

“We are constantly innovating and evolving the designs and styles of our cases while holing tight to the trust people have put in the protection we provide,” Catalyst CEO June Lai said. “The Total Protection waterproof case for the iPhone 12 series is an anticipated evolution of our product range. The added colorways to (2) very new and sleek Impact Protection case designs shows off elements of fun and adventure that are an important part of the Catalyst brand.”

In addition to the signature features of the Catalyst Waterproof Case designs, the new cases have added a two-point attachment system for integrated accessories including a lanyard, neck strap, carabiner and other Crux Attachment System accessories (sold separately).

This fully sealed case also allows users to easily wash and disinfect their case using 70% isopropyl alcohol or 70% ethanol, which significantly reduces infectivity of enveloped viruses like SARS-CoV-2 with one minute exposure time. Catalyst® is proud to support the CDC Foundation. For every purchase of selected Catalyst® Waterproof Cases (including iPhone 12 mini, 12, 12 Pro, 12 Pro Max, iPhone 11, 11 Pro, 11 Pro Max, Apple Watch Series 6/SE/5/4 in 40mm/44mm, iPad Mini 5, iPad 10.2”, AirPods Pro) in the USA from Oct 21, 2020 until Dec 31 2021, Catalyst® will donate $1 to CDC Foundation.

All new cases and accessories care available on cataylstcase.com

NEW PRODUCTS:    

Catalyst Total Protection Case for iPhone 12 Series

USD $89.99 | Available for PRE-ORDER| Stealth Black

The Catalyst Total Protection Case for iPhone 12 mini, iPhone 12, 12 Pro and 12 Pro Max is an evolution of the Catalyst high-performance waterproof and drop proof cases. With 33ft (10m) waterproof protection and 6.6ft (2m) drop protection, this case features superior acoustic performance and engineering that with the Catalyst patented True Sound Acoustic Technology™ and rotating mute switch. The hard-coated dual optical lens is fully sealed from water, snow, dirt and dust. An integrated screen protector provides perfect touch sensitivity while the clear case showcases the phone’s stylish design and fully supports QI Wireless and MagSafe charging. The protective case has an oversized lightning port that fits most charging cables and this water-resistant case will protect the Phone from scratches.

Catalyst Vibe Series for iPhone 12 Series

USD $39.99 | Available NOW| Stealth Black & Army Green

Available on PRE-ORDER | Neon Yellow, Neon Pink & Bondi Blue

The Catalyst Vibe Series Case for the iPhone 12 shakes up the design with a new tactical grip which prevent marks from those fingerprints and scratches. The Stealth Black case is made with a Carbon Fiber material and the Army Green case with a rugged Polymetric material. The Vibe Series cases features a high-tech design and air-cushioned engineering allowing for a drop spec of up to 10ft (3m) along with a lanyard attachment and raised bezel to protect the screen and camera from unexpected drops. It is also fully compatible with Wireless Charging and the new Crux Attachment System allows for bespoke customization for any urban adventure.

Catalyst Influence Series for iPhone 12 Series

USD $39.99 | Available NOW| Stealth Black & Clear

Available on PRE-ORDER | Pacific Blue & Army Green

The Catalyst Influence Series Case for the iPhone 12 stays true to the signature features with some added innovative elements: including a fingerprint-free frosted back, a lanyard attachment, rotating mute switch and a Crux attachment system. This design has added drop protection up to 15ft (4.5m) from air-cushioned engineering combined with a proprietary rubber polymer blend. It also has a raised bezel to protect the screen and camera from those unexpected drops. This sleek case fits seamlessly into a pocket and is fully compatible with Wireless Charging. The new Crux Attachment System allows for bespoke customization for any urban adventure.

About Catalyst

Catalyst is a premium lifestyle accessories brand founded to create iconic products that enable people to explore and share their world. Catalyst offers the highest performance accessories that are the best value for their customers. Josh Wright is an award‐winning industrial designer who graduated from the Art Center College of Design and June Lai is the research, development, and business partner at Catalyst. In 2010, after seeing a requirement for a product that fit their needs but did not yet exist, they designed and developed a line of high-performance everyday case, accessories, and sleeves for their many outdoor and underwater adventures. Catalyst is available in more than 70 countries including USA, Canada, UK, Germany, China, Japan, Korea, Australia and the GCC.

For high resolution images please visit our press gallery.

For Media Inquiries:

Chris Herbert | +01 614 448 8703 | chris@catalystcase.com

Share article on social media or email:

Macnica Americas announces the launch of their new website dedicated to TFT LCD display solutions for original equipment manufacturers


Macnica Americas, Inc., the North American subsidiary of Macnica, Inc., a $5.2B global leader in technology product distribution announced the launch of their new website https://www.macnicadisplays.com dedicated to its LCD display solutions for original equipment manufacturers throughout North America. The new site features a streamlined, modern design, improved functionality, and easy access to essential information to help OEMs select the best flat panel displays for their needs together with unique customization and fulfillment options.

“We are thrilled to debut our new website to our customers and partners who are looking to better understand the breadth of Macnica’s display portfolio,” said Jeremy Nightingale, President of Macnica Americas. “This website truly ties together all of our display portfolio into one place and allows for each visitor to engage our solutions specialist team.”

Macnica offers a wide variety of TFT LCD Panels ranging from 1.5 inches to 120 inches, as well as Shelf Display Modules, HMI (human-machine interface), Wide Viewing Angle Panels, Freeform displays and Narrow Bezel Technology. While off-the-shelf modules are available, any display can be enhanced with optical bonding of specialty cover glasses and touch screens as well as special surface treatments and backlights. Macnica also offers specification review, project management, technical support, testing and troubleshooting, warehousing and lifecycle management services in their ISO 9000 certified warehouse. Macnica’s staff, warehouse and production services are all located in the United States, providing fast efficient service and minimizing import and regulatory costs.

For more details, please contact Macnica Americas at info.mai@macnica.com or visit http://www.macnicadisplays.com

About Macnica Americas

Macnica Americas is the North American division of Macnica, Inc., a $5.2B global leader in technology product distribution, high-touch support and complex design services, with global headquarters in Yokohama, Japan. Macnica Americas serves OEM companies, particularly those specializing in creating innovative video, imaging, networking and storage products. Macnica Americas’ headquarters are located in San Diego, with offices in San Jose, Dallas, and Chicago, and representatives throughout the United States and Canada.

Share article on social media or email:

FEMTO SENSING INTERNATIONAL releases New MX Family of Optical Sensing Interrogators for economy-budget Fiber Bragg Grating (FBG) applications


Femto Sensing Announces New MX Family of FBG Interrogators

The MX family’s M4 FBG Interrogator is a compact solid-state tunable laser based instrument with no internal tunable filters or optical switches and it features excellent scalability for volume manufacturing.

The MX family of interrogators is designed to serve industrial applications, but it is also well suited for the full range of other markets where Fiber Bragg Grating (FBG) based sensors are used, including medical, civil, aerospace, marine, railways, energy, and other applications.

FBGs are reliable all-fiber optical components which are used for making accurate and reliable temperature, strain and other measurements for over two decades. However, due to previous technical limitations, many commercial grade applications could not be properly addressed. A particular challenge existed with FBG Monitoring Instruments that needed to exhibit both (1) low-cost and (2) a level of reliability and ruggedization that meet or exceed the requirements of industrial and commercial customers worldwide.

This new generation of MX interrogators is dedicated to fill this industry need and the new FBG Interrogators are now readily available for deployment. Three highlights of the company’s New MX family of interrogators are:

1. Top reliability solid-state design based on true integrated chip tunable laser that uses no moving parts, no tunable filters, and no switches.

2. MX instruments are available in 1, 2, 4, 8, 16, 24, and 32 parallel channel configurations.

3. Low-cost architecture which scales well with volume.

Andrei Csipkes, President and CEO of FEMTO SENSING INTERNATIONAL commented that “The new MX family of optical sensing instruments addresses a growing market need for budget-sensitive solutions which are rugged, reliable, and which exhibit the accuracy, repeatability, and precision required for standard measurements using Fiber Bragg Grating based sensors”.

The MX family’s M4 FBG Interrogator is a compact solid-state tunable laser based instrument with no internal tunable filters or optical switches and it features excellent scalability for volume manufacturing. It is available to the global market from January 1, 2021.

The company looks forward to serving its customers and their applications worldwide with the new MX family of budget-priced interrogators, which aim to complement its existing FAZT IX (I4G, I4W, I4-16, and I4-16W) family of premium performance interrogators, the “Gold Standard” when ultimate precision and repeatability measurements are required”.

FEMTO SENSING INTERNATIONAL provides premium performance and reliability FBG Monitoring Instruments and a family of rugged and field proven budget-priced FBG Interrogators. The company is headquartered in Atlanta, USA, with Applications Engineering and Software Support in USA, Canada, Sweden, Japan, and China, and Instruments Manufacturing in USA and China. (http://www.femtosensing.com).

Share article on social media or email:

GeniRobot Announces the Amazon Debut of GENIBOT, the Most Versatile Coding Robot for STEAM Education


News Image

GeniRobot is announcing that the GENIBOT is now exclusively available on Amazon for $129.99 and will be providing a 10% discount to celebrate its debut on the platform.

As the COVID-19 pandemic continues to impact educational institutions worldwide, GeniRobot has created the GENIBOT to help teachers pivot their approach to STEAM education, young students find an exciting way to enter the world of coding, and assist parents in continuing their children’s education during this extraordinary time. The brand has now been registered on Amazon, and the GENIBOT is now available for Prime Shipping as well.

The GENIBOT is a coding robot that includes a variety of proprietary technology such as the robot’s scanner, Arduino sensors, Bluetooth 5.0 star network, and a deck of cards with a corresponding command listed on each card. The combination of all of these features can be used to help children understand the basic principles of unplugged and app-based coding so that they may be better prepared to face the potential challenges in the vast world of technology that is sure to come their way.

The core functionality of the GENIBOT lies in the deck of command cards that are divided into seven different categories.

  • Algorithm Cards
  • Event Cards
  • Number Cards
  • Music Note Cards
  • Mathematic Cards
  • Angle Command Cards
  • Draw Command Cards


These cards can be combined in an infinite number of ways to determine how the GENIBOT will interact with its surroundings. Instructors can use this to integrate fun and creative solutions into their curriculum. Due to this versatility, the cards can be used in more complex ways as students advance into more difficult courses. This allows for a smooth transition between levels so that the information learned in the previous courses can be retained at a maximum level.

GeniRobot is announcing that the GENIBOT is now exclusively available on Amazon for $129.99 and will be providing a 10% discount to celebrate its debut on the platform. The Genirobot team will also be attending the virtual CES 2021 conference from January 11th, 2021 to January 14th, 2022 and will be showcasing its product lineup. Any journalists, editors, or influencers interested in reviewing the GENIBOT are encouraged to reach out to the company through the contact information listed in the press release contact information section.

Share article on social media or email:

Transtector Adds to Robust Small Cell Cabinets Line with Multifunctional Configurations


Transtector Adds to Robust Small Cell Cabinets Line with Multifunctional Configurations

“Engineers and installers face a significant number of challenges in small cell and 5G applications, from local codes and environmental requirements to ever-growing system load requirements, provisioning, monitoring and diagnostic equipment, and more,” said Dan Rebeck, Product Line Manager.

Transtector Systems, an Infinite Electronics brand and an industry-leading provider of end-to-end power and signal integrity solutions, today added to its comprehensive line of small cell NEMA-rated power cabinets with a broad range of configurations engineered for multifunctional power service entrance, surge protection, power distribution and fiber optic connectivity in a compact footprint.

The new SC-3MM-100-series enclosures combine critical functionality and capabilities for small cell/5G applications. Each enclosure is UL 508A service entrance-rated, eliminating the need for a separate disconnect between the cabinet and utility. A 100-amp input breaker provides more than ample capacity for typical installations.

Within the cabinet, integrated Transtector surge protection enables reliable protection and safe long-term equipment performance with no degradation following surge events. Configurable features include 16 branch circuit breakers for load protection to critical small cell electronics, two additional dual-pole breakers, 24 fiber optic couplers for distribution, three twisted-pair (copper) couplers, an RJ45 Ethernet interface, a GFCI outlet and more.

This versatility is integrated into a single indoor/outdoor enclosure, with field configurability to minimize downtime during provisioning or maintenance.

“Engineers and installers face a significant number of challenges in small cell and 5G applications, from local codes and environmental requirements to ever-growing system load requirements, provisioning, monitoring and diagnostic equipment, and more,” said Dan Rebeck, Product Line Manager. “These new enclosures are field configurable, with best-in-class surge protection and the flexibility to meet today’s challenges as well as handle future expansion.”

Additional features include:


  • Pole/wall/H-frame mount
  • UL 508A Service entrance compliance
  • Co-location approved
  • 29″ x 14″ x 5″ footprint

Typical usages/applications include:

  • Small cells
  • Picocells/microcells/macrocells
  • 5G nodes
  • Distributed antenna systems (DAS)
  • Co-locations
  • Light, utility and concealment poles

Transtector’s new small cell NEMA-rated power cabinets are available today from Transtector and its global channel partners.

About Transtector Systems:

Transtector Systems leads the industry with a comprehensive product portfolio and specialized expertise in consulting, design and manufacturing of AC, DC, data and signal surge protection, communications power cabinets, EMP protection and power quality engineering services. Transtector provides valuable end-to-end power and signal integrity solutions for markets that include telecommunications, medical imaging, transportation, energy, security, and the military.

About Infinite Electronics:

Based in Irvine, Calif., Infinite Electronics offers a broad range of components, assemblies and wired/wireless connectivity solutions, serving the aerospace/defense, industrial, government, consumer electronics, instrumentation, medical and telecommunications markets. Infinite’s brands include Pasternack, Fairview Microwave, L-com, MilesTek, Aiconics, KP Performance Antennas, PolyPhaser, Transtector, RadioWaves, ShowMeCables, INC Installs and Integra Optics. Infinite Electronics serves a global engineering customer base with deep technical expertise and support, with one of the broadest inventories of products available for immediate shipment.

Share article on social media or email:

Future Media Conferences & NAB Show Launch the Remote Production Conference on March 5–6, 2021


Conditions in the past year have elevated the need for remote production tools and workflows. No doubt, these practices are here to stay as they represent significant cost changes to any size production

The Remote Production Conference (RPC) is a multi-track, multi-day, online training conference produced by Future Media Conferences in association with NAB Show. The virtual conference will take place March 5–6, 2021 and will feature live, interactive, online training sessions along with notable keynotes, networking opportunities, and more.

Remote production, and at-home production, are growing trends in the broadcast industry. With the increasing need for remote work solutions, Future Media Conferences teamed up with the industry’s leading professionals to design a live, online training conference that focuses on providing quality training and resources for film, television, and video professionals.

“Conditions in the past year have elevated the need for remote production tools and workflows. No doubt, these practices are here to stay as they represent significant cost changes to any size production,” said Ben Kozuch, of Future Media Conferences. “While ample hardware and software has been introduced by different vendors, workflow standards are embryonic and unestablished yet. The goal in this conference is to explore all available tools for remote production and to benchmark best practices.”

The Remote Production Conference consists of a multi-day training program with sessions focusing on wireless solutions on production sets, remote editing solutions, overview of live streaming platforms, and remote collaboration tools and workflows. These sessions are led by working professionals who successfully adjusted to a remote working environment. Real-life experiences will be shared along with the benefits and challenges of working with a team remotely.

“Remote Production started long before a world-wide pandemic displaced us from our shared office spaces. Shared storage, remote libraries, wireless data transmission and remote rendering have been part of our lifestyle for years,” said Gary Adcock, Conference Program Manager. “For our inaugural Remote Production Conference, I wanted to bring together some of the companies and individuals that have been instrumental in bringing many of these advancements to the mainstream. Together, with a myriad of our friends, some big productions and iconic sessions, we can will to educate and enliven you and your team.“

While it is becoming increasingly important for a growing number of fields to stay connected, the Remote Production Conference is designed to provide a collaborative, interactive educational space for attendees to refine their production workflows. The program consists of panel discussions, social networking hours, and sponsored sessions where attendees can directly interact with companies and get their questions answered during live demonstrations.

Registration is available for only $199 which includes access to all online sessions, plus access to stream the sessions recordings for 90 days post-event.

For more information, visit https://www.remoteproductionconference.com.

For any questions about the Remote Production Conference and to inquire about an educational discount, please email RPC Event Manager, at emmap@fmctraining.com.

About NAB Show

NAB Show, held April 18-22, 2020, in Las Vegas is the world’s largest convention encompassing media, entertainment and technology. With more than 90,000 attendees from 160 countries and 1,600+ exhibitors, NAB Show is the ultimate marketplace for solutions that transcend traditional broadcasting and fuel the digital storytelling economy. From creation to consumption, across multiple platforms, NAB Show is where global visionaries convene to bring content to life in new and exciting ways. For complete details, visit http://www.nabshow.com.

About NAB

The National Association of Broadcasters is the premier advocacy association for America’s broadcasters. NAB advances radio and television interests in legislative, regulatory and public affairs. Through advocacy, education and innovation, NAB enables broadcasters to best serve their communities, strengthen their businesses and seize new opportunities in the digital age. Learn more at http://www.nab.org.

About Future Media Conferences, LLC

Future Media Conferences, LLC is the leading producer of education-rich conferences for today’s electronic entertainment trade shows both in the US and internationally, bringing unique combined knowledge both in training content as well as all aspects of the production of virtual and in-person events. Some of our FMC’s events include Editors Retreat, After Effects World, Adobe Video World, DelliVR conference, Keyframes Conference, and Post|Production World at NAB Show in Las Vegas, New York, and Shanghai. For a complete list of FMC’s conferences, visit futuremediaconferences.com.

Share article on social media or email:

Service Objects Announces Microsoft Dynamics 365 Integration


News Image

“By partnering with Microsoft, we now offer industry-leading contact data validation capabilities for one of the industry’s fasting-growing business suites.” – Geoff Grow, Founder and CEO of Service Objects

Service Objects, the leading provider of real-time global contact validation solutions, announced they have expanded their contact data validation services to integrate directly with the Microsoft Dynamics 365 suite of products, including Dynamics 365 Marketing, CRM, Commerce, Customer Insights, Customer Service and Finance.

Microsoft Dynamics 365 has experienced a 60% annual growth rate as of 2019, supporting well over 1,000 third-party applications, including Service Objects’ APIs. By integrating with Service Objects’ services, businesses can weed out bad contact data at the point of entry and ensure that only accurate and up-to-date data is captured, stored and maintained.

The Service Objects’ services that are now listed on Microsoft’s AppSource marketplace include DOTS Address Validation for US and international addresses, DOTS Lead Validation for the US and Canada, DOTS Email Validation, and DOTS GeoPhone Plus for reverse phone number lookup.

“Service Objects has a long history of integrating directly with major business automation platforms, including applications for CRM, ecommerce, marketing automation and order processing,” said Geoff Grow, Founder and CEO of Service Objects. “By partnering with Microsoft, we now offer industry-leading contact data validation capabilities for one of the industry’s fasting-growing business suites.”

For more information about integrating our services with Microsoft Dynamics 365 or to request a free trial key, please contact us.

About Service Objects

Founded in 2001, Service Objects is the leading provider of contact validation solutions, validating online transactions in real-time, including contact name, address, phone, email, and device. Using Service Objects’ global validation and location web services, businesses can identify potentially fraudulent contact records, append additional contact information, and process transactions in a more efficient manner. Service Objects has validated over 4 billion contacts, and major brands such as American Express, Microsoft, and Amazon rely on Service Objects for their data validation needs. For more information about Service Objects’ real-time web services, contact sales@serviceobjects.com.

Share article on social media or email:

Bloomfire Wins 2021 TrustRadius Awards for Customer Support, Feature Set, and Usability


Bloomfire announced today that business technology review site TrustRadius has recognized them with three 2021 awards: Best of Customer Support, Best of Feature Set, and Best of Usability in the knowledge management software category.

The Best of Customer Support award highlights companies that have gone above and beyond to provide their customers with outstanding customer service in 2020.

The Best of Feature Set award recognizes companies that have delivered the best feature sets in their software category based on trusted customer feedback in 2020.

The Best of Usability award recognizes companies that have provided their customers with outstanding usability and product function throughout the 2020 year.

To win awards in these three categories, nominated organizations had to receive at least 10 TrustRadius reviews in the past year that featured specific mention of their product’s customer support, feature set, or usability. Winners also had to rank in the top three positions of their software category, with rankings based on the percentage of positive responses they earned in the past year. Additional vetting via textual review analysis was also performed by the TrustRadius research team.

“Buyers have many options when it comes to selecting a Knowledge Management platform,” says Megan Headley, VP of Research at TrustRadius. “Bloomfire rose to the top of the Knowledge Management category on TrustRadius, earning 1st Place for Best Customer Support, Best Usability, and Best Feature Set. Bloomfire customers are consistently blown away by its ease of use, intuitive interface, and hands-on support staff.”

“We’re honored to be recognized by our customers and TrustRadius for three key awards in customer support, product features, and platform usability,” says Mark Hammer, CEO of Bloomfire. “It’s especially meaningful to our team that these awards are based on the great feedback we’ve received from our customer community. At Bloomfire, we’re committed to helping our customers maximize the value of their organizations’ collective intelligence through a combination of our knowledge engagement platform and our customer service. These awards are validation of that commitment.”

About Bloomfire

Bloomfire is the leader in knowledge engagement, delivering an experience that connects teams and individuals with the information they need to excel at their jobs. Their cloud-based knowledge engagement platform gives people one centralized, searchable place to engage with shared knowledge and grow their organization’s collective intelligence. For more information or to schedule a demo, visit http://www.bloomfire.com.

About TrustRadius

TrustRadius helps technology buyers make better decisions and helps vendors tell their unique story, improve conversion, engage high-intent buyers, and gain customer insights. Each month over 1 million B2B technology buyers, over 50% from large enterprises, use verified reviews and ratings on TrustRadius.com to make informed purchasing decisions. Headquartered in Austin, TX, TrustRadius was founded by successful entrepreneurs and is backed by Mayfield Fund, LiveOak Venture Partners and Next Coast Ventures.

Share article on social media or email: