Intelligent ITOps Services 2021–2022 RadarView™

The adoption of AIOps for zero-touch infrastructure management is being fast-tracked, allowing businesses to quickly identify and solve issues in real time.

LOS ANGELES (PRWEB)
November 16, 2021

Enterprises are moving from reactive to proactive IT operations (ITOps) by leveraging intelligent automation to reduce unplanned IT downtime brought on by operational complexity. The need has never been higher for intelligent systems to prevent potential problems through AI-driven tasks such as automated remediation and preventative maintenance. In fact, about 60% of IT operations management contracts leverage some sort of artificial intelligence.

These trends, and others, are covered in our Intelligent ITOps Services 2021–2022 RadarView™. The report is a comprehensive study of intelligent ITOps services, including top trends, analysis, and a close look at the market’s leaders, innovators, disruptors, and challengers.

We evaluated 45 service providers across three dimensions: practice maturity, partner ecosystem, and investment and innovations. Of those 45 providers, we recognized 24 that have brought the most value to the market during the past 12 months.

The report recognizes service providers in four categories:

• 
  Leaders: Accenture, Capgemini, HCL, IBM, Infosys, TCS, and Wipro
• Innovators: Atos, Cognizant, DXC, LTI, Microland, NTT DATA, and Tech Mahindra
• Disruptors: Hexaware, Mindtree, Mphasis, Softtek, and Zensar
• Challengers: CGI, CSS Corp, Coforge, UST, and Virtusa

Anupam Govil, partner and digital practice lead at Avasant, congratulated the winners noting, “Rising costs and operational complexity are accelerating the adoption of automation in ITOps. Service providers are increasing investments in a self-healing, autonomous enterprise as part of an evolution towards AIOps platforms.”

Some of the findings from the full report include the following:

1. Proprietary provider platforms are driving rapid adoption of intelligent ITOps.

• About 45%–50% of ITOps contracts leverage service provider proprietary tools and platforms. Hence, about 40% of their intelligent ITOps investments are allocated to asset development including new platforms and solution accelerators, intellectual property, patents, and industry-specific assets.
• This is leading to rapid industrialization of advanced intelligent automation solutions, including zero-touch/low-touch/self-service solutions, site reliability services, and self-healing platforms.

2. Managing niche IT functions in an as-a-service model is the fastest-growing area.

• While infrastructure as a service is the most commonly adopted service model, attributing to 41% of the share in intelligent ITOps projects, SaaS stands at 15% and is growing faster with a 58% YOY growth rate.
• In the past 12 months, niche SaaS models such as workplace as a service, decarbonization as a service, and AIOps as a service have emerged.

3. Progressive firms are transitioning from AIOps to no operations (NoOps).

• Currently less than 10% of IT operations in an enterprise environment are autonomous. However, this is expected to rise to 30%–40% in the next three to four years as enterprise IT infrastructure evolves with end-to-end infrastructure visibility and seamless management of hybrid and multicloud environments.
• Enterprises are architecting extreme, autonomous IT infrastructure (NoOps) through investments in hybrid multicloud observability, zero-touch monitoring and resolution, and infrastructure as code.
• While most companies are still investing in AIOps, progressive firms are looking at NoOps as the final destination.

“IT operations failures are escalating at an alarming rate,” said Chandrika Dutt, research leader at Avasant. “The adoption of AIOps for zero-touch infrastructure management is being fast-tracked, allowing businesses to quickly identify and solve issues in real time,”

The full report also features detailed RadarView profiles of the 24 platform providers, along with their solutions, offerings, and experience in assisting enterprises in their ITOps journeys.

This Research Byte is a brief overview of the Intelligent ITOps Services 2021–2022 RadarView™.

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“Succeeding with Conversational AI (CAI) is about fundamentally changing the way prospects, customers and employees interact with businesses and organizations – it’s about giving them the ability to get what they want simply by asking”, said Pat Higbie, Co-founder and CEO of XAPP AI.

ARLINGTON, Va. (PRWEB)
November 15, 2021

XAPP AI announces Optimal Conversation Studio Pro (OC Studio), the most advanced version of its low-code platform and toolkit for developing and managing enterprise, omni-channel virtual assistants. OC Studio Pro is part of the extensive community of Conversational AI solutions by AWS Partners and includes Optimal Conversation solutions for a range of use cases including customer support, sales support, HR support, Help Desk and Business Intelligence that can each be created in under 1 hour.

Succeeding with Conversational AI

“Succeeding with Conversational AI (CAI) is about fundamentally changing the way prospects, customers and employees interact with businesses and organizations – it’s about giving them the ability to get what they want simply by asking”, said Pat Higbie, Co-founder and CEO of XAPP AI. “Success with CAI requires rapid early successes to build the organizational credibility needed for long-term CAI transformation. Success also requires tools that enable businesspeople to create and optimize conversational experiences with no-code, as well as tools for developers to customize those experiences to satisfy the demands of more complex use cases.”

OC Studio Pro leverages best-of-breed CAI services from AWS including Lex, Polly and Kendra to empower enterprises to succeed fast and continuously improve. It includes no-code solutions for intelligent search and conversational chat. These targeted solutions can be created in under an hour by automating knowledge capture from existing content and data found in FAQs, websites, and other accessible repositories; and they can be deployed in less than a day to give enterprises rapid success with dramatic return-on-investment (ROI).

“OC Studio Pro empowers organizations to create Optimal Conversations™ with little or no code through advanced conversational model management, dialog management and content management,” said Curt Kolcun, Co-founder and Executive Chairman of XAPP AI. “It empowers enterprises to transcend the complexities inherent in transactional and contextual use cases that require integration with back-end services and demand user interfaces to be optimized across a wide range of voice, chat and text channels and multi-model devices.”

OC Studio Pro is available immediately.

About XAPP AI

XAPP AI Optimal Conversation Studio platform powers over 1,200 Conversational AI solutions for over 100 customers across CPG, Automotive, Insurance, Media, Retail, Education, Non-profit and Government verticals. XAPP AI is headquartered in Arlington, VA. Learn more at https://xapp.ai.

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Providing the financial community with relevant content is a core component of any cutting edge financial institution.

NEW YORK (PRWEB)
November 16, 2021

Vestorly and Kapitalwise have announced an integration partnership to offer Vestorly’s award-winning artificial intelligence (AI) driven content curation engine to users of Kapitalwise’s software platform. The integration will enhance Kapitalwise’s existing content library with streams of safe, reliable and compliant articles. The Vestorly content curations will be made available in the engagement builders, financial widgets and calculators of Kapitalwise’s marketing and response automation platform. Kapitalwise’s customer base of leading financial institutions will benefit from having Vestorly’s trusted content within its powerful customer engagement platform.

Ralph Pahlmeyer, CEO of Vestorly, explains, “We are excited to develop our relationship with Kapitalwise to enhance their state-of-the-art marketing solutions for the financial services industry. We believe that our partnership will improve the level of marketing and client engagement tools on offer. The ability of our AI-driven technology to surface top content from across the web provides a powerful addition to Kapitalwise’s leading customer engagement solution.”

Vestorly’s AI-driven content curation engine tracks audience engagement and content preferences to surface increasingly relevant content. Kapitalwise users can use their data on audience interests, hobbies, retirement plans and financial holdings to surface highly personalized content through Vestorly’s curation to fuel communications and build deeper customer relationships.

With Kapitalwise’s no-code marketing platform, financial institutions can automate customer engagement by connecting internal data with customer-facing apps to facilitate automated and precise customer engagement. The agile platform makes marketing frictionless and therefore accessible for financial institutions to grow their businesses.

Sajil Koroth, CEO of Kapitalwise, explains, “We are known for our out-of-the-box forward thinking solutions that build engagement through leveraging the power of data and personalized content. There is no doubt that providing the financial community with relevant content is a core component of any cutting edge financial institution. We are excited to offer Vestorly’s AI powered content curation capabilities through our platform. We know our customers will appreciate the increased client-centered content inside our engagement builder and embedded finance products.”

“We’ve seen a significant uptick in requests for AI solutions that provide relevant, timely content for internal and external communications to maintain a feeling of connection and engagement,” Pahlmeyer notes. “AI-powered content platforms are the future of content marketing, but demand is growing now for solutions like Vestorly as people look to build impactful relationships in a virtual environment.”

About Vestorly

Vestorly is a best-in-class content curation platform on the cutting edge of content marketing with a pioneering content management engine that leverages the latest advances in artificial intelligence to curate content. We’re on a mission to usher in the next generation of data-powered content engagement that allows our customers to maintain their business’s personal, human side.

The core of Vestorly is an intelligent content engine that curates content from anywhere in the world. Using AI, Vestorly’s software surfaces personalized content streams in more than 70 ready-to-share content categories. Vestorly’s content curation process lowers the cost of content inventory by factors of 3X or more. Through its Robo-Compliance system Vestorly reduces the friction of leveraging content to ensure safe content streams.

For more information on Vestorly’s leading-edge AI-powered Content Management Engine, go to Vestorly.com or contact Joel Goobich at joel@vestorly.com

About Kapitalwise

Kapitalwise is a digital platform delivering optimized client engagement, designed for businesses of all sizes. Harness your firm’s data, deliver pinpoint communications, and measure customer engagement on an unprecedented scale, all through the Kapitalwise no-code platform.

You can learn more about Kapitalwise by visiting kapitalwise.com or contacting Sean Parker at sean@kapitalwise.com

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ISL Online impressed the judges with an intuitive and simple design that allows users to master the software quickly and easily.

As an award-winner you know how to react with agility in times of crisis and use the upheaval as an impetus for new design approaches.

LJUBLJANA, Slovenia (PRWEB)
November 15, 2021

In one of the largest design competitions in the world, ISL Online impressed the international 24-member jury with clear design and a great user experience. “We managed to stand out among thousands of designers, agencies and companies from all over the world who presented their creative projects and brands in the same category. It’s great to receive this recognition,” Jure Pompe, CEO of ISL Online, shows his excitement.

ISL Online provides reliable remote desktop software that allows businesses and individuals to remotely support and manage computers and mobile devices, or access unattended computers from anywhere in the world. Recently, many businesses have moved to working from home using technology they had never used before with very little time for training. ISL Online’s intuitive and simple design allows users to quickly understand how the tool works. Clear and structured navigation makes it easy for users to access and operate remote devices efficiently, draw on the remote screen or even look through the remote camera. With a user interface that has been modified over the years with the help of extensive customer feedback, ISL Online is extremely easy to use.

In the evaluation process, the jury placed great emphasis on the creative idea, form and communicative impact of the submissions. Prof. Dr. Peter Zec, founder and CEO of Red Dot, congratulated ISL Online on winning the Red Dot Award: “As an award-winner, you have proven that you think outside the box. You know how to react with agility in times of crisis and use the upheaval as an impetus for new design approaches. In doing so, you master important challenges and at the same time make a valuable contribution to the evolution of society.”

About ISL Online

ISL Online provides secure and reliable software for remote support, remote access and teleworking. ISL Online allows users to remotely access and control any Windows, Mac or Linux computer from any computer or mobile device in seconds, or provide ad hoc technical support to mobile device users. Since 2001, ISL Online has been used by millions of IT professionals and help desk technicians from small and medium-sized businesses to Fortune 500 companies across 100 countries worldwide. http://www.islonline.com

About Red Dot

The Red Dot Design Award is one of the biggest design competitions in the world. In three disciplines, over 20,000 participants submit their products, communication projects and brands as well as prototypes and concepts. The distinction “Red Dot” is an internationally recognised seal of excellent design.

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HOUSTON (PRWEB)
November 15, 2021

enTouch, a provider of high-speed internet, TV and phone services, today announced its limited-time Black Friday and Cyber Monday promotions. Deals are available in each of its serviceable areas throughout Houston, starting November 15th.

Cyber Season is here! With all the new demands on internet connectivity, enTouch is offering top speeds with special holiday savings for new customers, including but not limited to:

• 
  Texans in enTouch serviceable areas can get Gig Internet (speeds up to 940 Mbps) for just $54.99 + free professional install + $200 Visa® gift card. Gift card offer ends December 10th. Offer valid for new customers ordering online.

These limited time offers provide eligible new customers options of great value and the opportunity to switch to enTouch and customize their home entertainment and remote work experiences with fast, reliable, award-winning internet.

For specifics on offers and coupon codes, please visit http://www.entouch.net or the appropriate landing page linked above.

About RCN, Grande Communications, Wave Broadband and enTouch

RCN Telecom Services, LLC (http://www.rcn.com) Grande Communications (http://www.mygrande.com), Wave Broadband (http://www.wavebroadband.com) and enTouch Systems (http://www.entouch.net) form the sixth largest US cable operator and provide award-winning* high-speed internet, broadband communications solutions, digital TV, phone services and fiber optic solutions for residential and business customers across the United States. Together, RCN, Grande and Wave serves areas of Massachusetts, Chicago, Pennsylvania, New York City, and metropolitan Washington, DC (RCN); Texas (Grande Communications and enTouch Systems) and Washington, Oregon and California (Wave Broadband).

Media Contact

Zoe Cushman

Matter Communications

rcn@matternow.com

617-874-5201

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We are delighted to announce our partnership with CLiP Solutions and the expansion of Top Step to support the APAC region.

METAIRIE, La. (PRWEB)
November 11, 2021

Top Step, an American-based company who specializes in Professional Services Automation software, has recently announced its partnership with Australian-based company, CLiP Solutions. Together, these two companies will provide greater capability for growth in the service-based market of Australia by optimizing and improving their business processes with NetSuite OpenAir. Both of these companies focus on service based businesses who are experiencing growing pains and need to streamline their business processes. Joining forces will extend reach and benefit APAC customers.

Ronn Breaux, CEO of Top Step, states, “We are delighted to announce our partnership with CLiP Solutions and the expansion of Top Step to support the APAC region. With our combined expertise with NetSuite OpenAir PSA, we can further serve APAC customers by providing enhanced white glove consulting services to promote PSA success for service companies in APAC.”

Paul Brooke, Managing Director of CLiP Solutions added “With this exciting partnership, services companies now have world class NetSuite OpenAir implementation and support capability in the APAC region.”

Top Step is an award-winning and leading provider of Professional Services Automation solutions. With over 13 years of experience implementing and optimizing NetSuite OpenAir, they have built an extensive library of best practice knowledge. Top Step works to enable and empower professional service organizations to become profitable, scalable, and efficient through change management, process enhancement, technology deployment, and skill set training.

CLiP was founded in 2013 as a values-based organization, driven by what they saw as an obvious need to help businesses using Oracle NetSuite or OpenAir software to simplify and optimize their systems and processes. CLiP prides itself on providing thoughtful guidance, innovation, and improved performance.

The partnership between Top Step and CLiP will allow for growth, expanding capabilities and business processes with NetSuite OpenAir. Together, these companies are determined to expand reach and provide innovative solutions for services-based businesses within Australia as well as the greater Asia Pacific region.

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Picker Components Team members: Scott Wing, Director of Sales; Andrew Walker, Regional Sales Manager; Anthony Neumann, Regional Sales Manager

The Picker Components PC775 series was selected for the award for its high quality and quick acceptance by Waytek customers.

CHANHASSEN, Minn. (PRWEB)
November 11, 2021

Electrical components distributor Waytek, Inc. has presented CIT Relay & Switch with Waytek’s Product of the Year Award for 2020 for the Picker Components PC775 Power Relay Series.

The Product of the Year Award recognizes the supplier that has distinguished itself with an innovative product that delivers outstanding value to customers and by demonstrating a strong commitment to excellence and collaboration with Waytek.

The Picker Components PC775 series was selected for the award for its high quality and quick acceptance by Waytek customers. The two companies began discussions in 2017 about market opportunities for the PC775 series. Waytek was the first distributor to bring the product to market in 2020.

“We are fortunate to work with a supplier like CIT Relay & Switch who is committed to fostering a strong relationship with us and providing our customers with valuable solutions,” said Charlie Kanan, Waytek CEO. “Superior in quality, availability, and cost, the Picker Components PC775 series offers our customers a drop-in, high performing solution for hard-to-source products.”

“We are excited to receive the Product of the Year award from Waytek, said Jeff Hampton, President, CIT Relay & Switch. “This award speaks to our innovative and customer-focused employees and to our ongoing partnership with Waytek in bringing valuable solutions to market.”

A decisive factor in the Product of the Year Award was CIT Relay & Switch’s collaborative approach in offering Waytek innovative product ideas and soliciting Waytek’s input on product design. Other important factors included on-time product delivery and positive product performance feedback from Waytek’s customers.

Learn more about the Picker Components PC775 series at https://www.waytekwire.com/products?pSearch=pc775

For more information about all Picker Components brand series distributed by Waytek, go to https://www.waytekwire.com/manf/141/Picker-Components/.

About Waytek

In 2020, Waytek marked 50 years as a company. Waytek is dedicated to quickly getting our customers in the specialty vehicle and equipment industries the quality electrical parts they need, when they need them, shipping more than 99 percent of in-stock orders the same day.* Waytek is a family-owned business supplying electrical parts to manufacturers and upfitters specializing in wire harnesses and mobile equipment including trucks, trailers, agricultural equipment, construction equipment, emergency vehicles, boats and more. With a mission to provide an exceptional customer experience, Waytek is committed to making it easy for customers to source electrical parts.

About Picker Components and CIT Relay & Switch

CIT Relay & Switch manufacturers the Picker Components line of electro-mechanical and solid state relays. Its quality design and manufacturing standards have earned Picker a reputation of being a quality leader among relay suppliers.

CIT Relay & Switch, which acquired the Picker Components brand in 2020, manufactures a broad array of automotive, telecom, security, industrial, and audio thru-hole and surface mount switches and relays. The company’s focus on customer service and quality combined with cost-effective manufacturing makes CIT the favorite choice for new design as well as second sourcing. Headquartered in Minnesota and renowned for its strong work ethic and technical capability, CIT offers its burgeoning customer base a flexible “can do” approach to relay and switch design. Learn more at https://citrelay.com/ and https://www.pickercomponents.com/.

*Orders entered by 3:00 p.m. EST.

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By putting data collection in the hands of consumers, Flyreel is providing accurate and up-to-date information at scale to help our partners better serve their customers.

DENVER (PRWEB)
November 10, 2021

Today, Flyreel, the leading AI solution that provides Total Property Understanding™ to property insurers, real estate companies and beyond, announced significant momentum for its ground-breaking platform. Flyreel’s AI-driven platform delivers a seamless digital experience for smartphone users to easily capture data about interior and exterior spaces to expedite property assessments. In the past year, Flyreel saw a nearly 200% increase in transactions with their US-based P&C underwriting solution and now boasts 30 customers to its growing roster of partners, including launching internationally with one of Canada’s Top 10 property and casualty carriers. The company also launched its groundbreaking data capture capabilities to support the real estate market. By providing Ground Level Truth™ about properties, Flyreel is now helping real estate and property management professionals across the value chain from home buying to property management gain cost-effective, efficient insights about the home.

“For many industries today, from insurance to real estate, acquiring property data results in either incomplete or out-of-date information and often requires boots-on-the-ground to capture,” said Cole Winans, CEO and Founder of Flyreel. “By putting data collection in the hands of consumers, Flyreel is providing accurate and up-to-date information at scale to help our partners better serve their customers.”

Flyreel improves the process of information gathering, while also improving the accuracy of the information. A recent survey from Marshall & Swift/Boeckh found that 60% of homes are undervalued with regard to insurance, with an average undervaluation of 17%. Flyreel’s breakthrough AI-assisted data capture solution guides policyholders through effortless self-service inspection workflows for a more thorough analysis of interior and exterior spaces. With more precise and up-to-date property information that is easily collected directly from customers, Flyreel helps to reduce costs, while improving outcomes for providers and their users.

“As a property and casualty insurance carrier who has woven innovation and forward-thinking into part of its culture, State Auto is committed to integrating with emerging technology companies, like Flyreel, to fundamentally change the way an insurance carrier interacts with and meets the expectations of evolving customer needs,” said Mitchell Kemper, Director of State Auto Labs, the innovation arm of State Automobile Mutual Insurance Company. “As the first carrier to utilize its services, and an investor in Flyreel, we’ve had a front-row seat to witness the team’s ongoing and rapid learning of the insurance industry. They’ve turned that education into continuous innovation to ensure providers are able to maximize efficiency and effectiveness in the underwriting process while also creating a better way to support policyholders.”

With a 94% policyholder satisfaction rate across thousands of completed inspections for major carriers and MGAs, Flyreel is dedicated to continuing to innovate its capabilities. To keep pace with demand and plans to expand internationally, Flyreel has tripled its team in 2021 and plans to double the current team in the year ahead. For more information on the company’s unique approach and how to join the team, visit https://www.flyreel.co/.

About Flyreel

Flyreel is the leading AI solution that provides Total Property Understanding™ to property insurers, real estate companies and beyond. By combining the most comprehensive data capture solution into a seamless, intuitive mobile experience, Flyreel delivers a next-generation digital experience for smartphone users that collects valuable property intel about interior and exterior spaces. Flyreel provides more accurate and up-to-date property information without requiring “boots on the ground” to accelerate cycle times, reduce costs and deliver an exceptional customer experience. For more information, visit https://www.flyreel.co/.

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