Category Archives: Technology: Computer

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ODUOnline Supports NASA Summer Program Following Distancing Guidelines


The virtual academy was the closest that I have seen to a true learning environment in a virtual space! It truly had the feel of an actual learning environment, while still providing for us to meet socially within our teams.

In 2020 ODUOnline, Old Dominion University’s office of distance learning, was proud to be a part of the Virginia Space Grant Consortium’s (VSGC) summer program series for high school and community college students. This annual event focuses on aerospace education and research, and is usually done in person, on site at NASA Langley Research Center in Hampton, Va. and other partner sites. This year, the summer tradition was interrupted by COVID-19 distancing guidelines. “It became very evident that it wasn’t going to be possible to do programs on site at NASA,” said Mary Sandy, Director of the Virginia Space Grant Consortium, “and we’d have to look at doing virtual programs.”

That’s where ODUOnline came in. Old Dominion University’s academic technology services led by Dr. Miguel Ramlatchan collaborated with the VSGC team to set up and test the necessary platforms, train the teams, and set up this year’s summer program.

With COVID-19 closing public schools for the end of the 2019-2020 school year, students were ready for the challenge. Mentored by NASA and other industry mentors, 421 pre-college students were able to work together to design and present NASA missions. They addressed science and technology needs, served in roles that mirrored real-life flight teams, and presented their work to experts.

It was a long day for the students, starting at 8 a.m. and going to 8 p.m. with meal breaks. Rudo Kashiri, the Education Programs Manager for the Virginia Space Grant Consortium, worried that the students may disengage from an online program that went all day, but he found that students were staying logged in and working even after the program adjourned for the day. “The students really got into what was going on,” Kashiri said. “We were worried about participation lasting the whole day, but we were surprised.”

This year with the help of ODUOnline, 421 students participated in VSGC’s pre-college programs, and 25 community college students participated in NASA’s research experience.

This isn’t the first time ODUOnline and VSGC have worked together. Last fall, ODUOnline assisted with a series of webinars focused on cutting edge aeronautics. Nothing is scheduled yet for VSGC’s next streaming event, but there will likely be something on the horizon after this year’s success. “The response was really excellent,” said Sandy. “[The students] were very capable of working in a virtual environment. It was very easy and natural for them.” One participant said, “The virtual academy was the closest that I have seen to a true learning environment in a virtual space! It truly had the feel of an actual learning environment, while still providing for us to meet socially within our teams.”

The Virginia Space Grant Consortium (VSGC) is a coalition of five Virginia colleges and universities, NASA, state educational agencies, Virginia’s Center for Innovative Technology, and other institutions representing diverse aerospace education and research. Read more about it here: vsgc.odu.edu.

Old Dominion University, located in the coastal city of Norfolk, is Virginia’s entrepreneurial-minded doctoral research university and has been delivering distance learning programs for 30 years. It offers more than 100 programs through ODUOnline in a variety of formats, allowing students to complete degree programs across the world. ODU serves more than 24,000 students annually by providing the same rigorous academics online and on-campus. Learn more about ODUOnline’s programs by visiting online.odu.edu.

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ICS Corporation completes 1st HIPAA Assessment; Compliance auditing administered by 360 Advanced


ICS Corporation HIPAA Security Compliance Assessment 360 Advanced

“As ICS continues to expand the industries that we serve, it is imperative that we ensure that we are protecting the information of our clients,” commented Dennis Fish, Director of Technology and Compliance at ICS.

ICS Corporation, a leader in innovative and creative marketing, data management and distribution services for clients nationwide, has completed a rigorous examination of its data security processes and systems in order to meet the demanding controls of the Health Insurance Portability and Protection Act (HIPAA) .    This demanding examination was performed by 360 Advanced, a respected national Qualified Security Assessor and Certified Public Accounting firm based in Tampa, FL.

HIPAA is a federal law that mandates national standards to protect sensitive patient health information from being disclosed without the patient’s consent or knowledge. “As ICS continues to expand the industries that we serve, it is imperative that we ensure that we are protecting the information of our clients,” commented Dennis Fish, Director of Technology and Compliance at ICS.    “As a steward of our client’s data, protecting sensitive assets is critical to our ability to provide superior data processing, print and lettershop services. Our compliance with HIPAA standards is yet another of many steps that we have taken to ensure we maintain industry leading data management protocols.”

The services performed were an assessment of internal controls in place to satisfy the Omnibus Final Security Rule governing “protected health information” that the Department of Health and Human Services issued in January 2013. This compliance assessment involved understanding Print and Mail services provided by ICS, and documenting and verifying the safeguards in place to meet the relevant aspects of the Omnibus final rule on behalf of covered entities who maintain health information within ICS’ software and facility.

“This process is an evolutionary one,” said Fish. “As technology advances and the usage of personal data grows, our responsibility to stay on the cutting edge of information security is critical. Partners like 360 Advanced help us to do that.”

Established in 1965, ICS is a full-service print, mail and fulfillment business based in West Deptford, NJ. For more information, please visit http://www.ics-corporation.com .

ABOUT 360 ADVANCED

360 Advanced is “Making Better Businesses” through their Cybersecurity and Compliance offerings. Services provided include SOC 1, SOC 2, SOC 3, SOC for Cybersecurity, SOC for Supply Chain, CSA STAR, HIPAA/HITECH, ISO 27001 and 27701, PCI-DSS, HITRUST CSF, Microsoft SSPA Attestation, Penetration Testing, GDPR, CCPA, PIPEDA, GLBA, FFIEC, MARS-E and more. In certain states, 360 Advanced may operate under the name of Hiestand, Brand, Loughran, P.A. to meet State Board requirements for CPA firms. To learn more about 360 Advanced, visit http://www.360advanced.com.

For more information on compliance solutions, contact Jim Brennan at jbrennan@360advanced.com.

Media Contact:

Fkubicki@360advanced.com

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PC-Doctor Enables Distance Learning for Students in Information and Communication Technology (ICT)


PC-Doctor Logo

Students can easily download the application from home, and continue troubleshooting systems as if they were present in the lab.

PC-Doctor, Inc., the global leader in PC and Android system health and diagnostic software, is partnering with educational systems in a distance learning environment during the COVID-19 pandemic. PC-Doctor software is a fundamental learning tool for students in computer labs and in various technology classes and industry certification programs. The PC-Doctor suite of diagnostic software helps prepare students for careers in Information and Communication Technology (ICT) by enabling them to continue their learning. This solution suite allows students to troubleshoot system failures, as well as create and store diagnostic and performance reports in both hands-on and cloud environments.

“Distance learning has created challenges for educators in ICT, who rely heavily on hands-on instruction,” said Kim McKay, Sr. Manager of Enterprise Accounts & Solutions at PC-Doctor, Inc. “St. Vrain Valley School District’s Innovation Center in Longmont, Colorado has overcome these challenges by installing the PC-Doctor Toolbox suite of diagnostics on student laptops. Students can easily download the application from home, and continue troubleshooting systems as if they were present in the lab.”

“The relationship between PC-Doctor and the St. Vrain Innovation Center enables students to prepare for the jobs of the future in information and communication technology, while not missing a beat during these trying times of COVID-19,” said Thomas Darcy, Director of Innovation and Advanced Technologies.

PC-Doctor Toolbox for Windows™ has been a trusted application for years, providing access to the same world-class computer troubleshooting software used by PC manufacturers, service organizations, independent PC repair professional and home users.

About PC-Doctor, Inc.

Founded in 1993, PC-Doctor’s system health solutions support PC and Android devices that are used by OEMs, support centers, factories, repair facilities, technicians, and individuals. These robust solutions are comprised of patent-driven hardware diagnostics, Direct System InformationTM, intelligent messaging, proactive system monitoring, and high-end reporting options throughout the full system lifecycle. For more information, visit http://www.pc-doctor.com.

About St. Vrain Innovation Center

Student learning at the Innovation Center transcends the traditional classroom and provides experiential opportunities that are developing today’s students into tomorrow’s leaders, innovators and changemakers. In addition to rigorous extended learning and mentorship opportunities, students gain valuable experience through employment that focuses on designing and engineering technology solutions for industry and community partners. The Innovation Center offers pathways in the following areas: aeronautics, bioscience, entrepreneurship, IC studios, independent study, innovative technologies, robotics and computer science, Capstone and college credit opportunities and teaching.

Media Contact

Kim McKay, Senior Manager of Enterprise Accounts & Solutions

+1 775 232 7411

pressrelations@pc-doctor.com

© 2020 PC-Doctor, Inc. ALL RIGHTS RESERVED. PC-Doctor is a trademark of PC-Doctor, Inc., Reno, NV.

All PC-Doctor products are protected by one or more of the following patents: 6,742,148; 6,792,562; 6,829,726; 7,036,129; 7,139,954; 7,155,645; 7,356,744. Other patents pending. All other brand and product names are registered trademarks, trademarks or servicemarks of their respective holders and are gratefully acknowledged. Product specifications subject to change without notice.

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Winshuttle EnterWorks Announces Agenda for 2020 ENGAGE Live Virtual Conference November 9-11


Winshuttle EnterWorks Announces Agenda for 2020 ENGAGE Live Virtual Conference November 9-11, 2020

“ENGAGE is designed to move beyond product experience management to fully address experiences for customers, associates, suppliers, colleagues and brand experience managers,” said Kerry Young, Vice President and General Manager of Winshuttle EnterWorks.

Winshuttle, the provider of the EnterWorks industry-leading Master Data Management (MDM) and Product Information Management (PIM) platform, will present its annual ENGAGE User conference as a live virtual event, November 9-11.

Presented in a lively interactive format, ENGAGE will be headlined by “The Bucket List Guy” Ben Nemtim, author of the #1 New York Times best-selling What Do You Want to Do Before You Die? and a star of the MTV show The Buried Life. This year’s featured Thought Leadership Keynote will be presented by George Lawrie, Vice President of Forrester and Principal Analyst Serving Application Development & Delivery Professionals, who will share research on buyer trends and PIM & MDM’s role in providing rich, dynamic experiences as they engage with retailers, distributors and manufacturers across touchpoints.

Focusing on industry best practices, product capabilities and use cases, the virtual conference is designed to create a sense of community and camaraderie amongst attendees and promote collaboration and sharing. The three-day event will feature a live “Ask the Expert” room to accompany over 50 on-demand training classes, in addition to executive updates and a product road map. Business roundtables on such topics as data governance will be highlighted daily, and each day’s agenda will include demos, Winshuttle EnterWorks customer panels in addition to the business roundtables.

“ENGAGE is designed to move beyond product experience management to fully address experiences for customers, associates, suppliers, colleagues and brand experience managers that can only be delivered within a contextual Multi-Domain Experience Management (MxM) platform,” said Kerry Young, Vice President and General Manager of Winshuttle EnterWorks. “The virtual conference will offer insights and a forum to share experiences and ideas with users who are leveraging the EnterWorks platform to improve their business results.”

For more information or to register for ENGAGE, please visit the event website.

About Winshuttle

Over 2,400 enterprises across the globe trust Winshuttle’s automation, product information management (PIM), and multi-domain master data management (MDM) software to drive business results at scale, become more agile and transform digital into a competitive advantage.

Winshuttle’s EnterWorks solution is a Multi-Domain MDM & business process automation solution provider that powers 2400+ brands including Fender, GSK, Thomson Reuters, Mary Kay, IDEA, US Foods, Ecolab, Carhartt, Rich Products, and many more. The EnterWorks platform is highly ranked by industry analysts as a Multi-Domain Master Data Management hub with deep Product Information Management (PIM) and Digital Asset Management (DAM) capabilities. Our flexible platform enables customers to deliver high-quality data and experiences across systems, channels, and audiences. Learn more at https://www.winshuttle.com/enterworks.

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AM Conservation Group Launches KitPick™, a Dynamic Kit-Ordering Portal That Personalizes the Customer Experience


KitPick™ is a dynamic kit-ordering portal designed to bring cost-effective savings opportunities to utilities and a personalized experience to the utility customer.

With many portfolios struggling to reach savings goals given the COVID-19-related slowdowns, kit programs can be a great way for utilities to quickly recoup savings at the end of the year.

AM Conservation Group, a leading provider of energy- and water-saving products, kits, education programs and online stores, announced today the launch of KitPick™, a dynamic kit-ordering portal designed to bring cost-effective savings opportunities to utilities and a personalized experience to the utility customer.

“Our entire product development process was customer-focused, with the final design rooted in ideation sessions with our utility clients, a cross-functional design team from all areas of our organization, and extensive user testing and voice of the customer research with end-use customers,” said Danielle Marquis, Vice President of Marketing Strategy. “KitPick™ provides innovative upgrades and features that utilities and customers want and is a complete redesign of utility-based kit program designs as we know them—facilitating greater conversion and more enjoyable user experiences.”

A touch-free program offering, KitPick™ provides streamlined enrollment through a custom-branded web portal that offers semi-custom kits full of energy- and water-saving products at a cost comparable to traditional single-kit program designs. The portal provides customers options tailored to their home and lifestyle preferences, through a user-friendly interface and enjoyable quiz-based onboarding experience. Customers can explore the contents of their kit, learn more about the features and benefits, and even understand how to install the products through multimedia resources that are provided in the portal and incorporated into post-enrollment nurture campaigns.

Serving a larger market and catering to customers’ desire to interact in a variety of ways, KitPick™ allows for cross-program promotion, optional add-on products and on-demand text message support. Designed to be scalable and quickly configured, KitPick™ can be launched in as little as 45 days, making it a viable option for closing end-of-year savings gaps related to COVID-19 program pauses.

“With many portfolios struggling to reach savings goals given the COVID-19-related slowdowns, kit programs can be a great way for utilities to quickly recoup savings at the end of the year,” said John Bailes, AM Conservation Group President. “We’re currently building out KitPick™ for several clients who want to do just that. We’re confident this innovative solution will be enjoyed by customers and prove to be an asset to utility program portfolios for years to come.”

About AM Conservation Group

Since 1989, AM Conservation Group has been the utility industry’s leading provider of energy- and water-saving products, kits, education programs and online stores. We manufacture and distribute nearly 400 energy efficiency and water conservation products, which are custom engineered for the unique needs of the industry and carry ENERGY STAR® and WaterSense® certifications. AM Conservation Group’s product lines include Niagara Conservation and Simply Conserve®, as well as education brands EarthWise Adventure™, FutureWise™, LivingWise™, WaterWise™, Outdoor WaterWise™, and GetWise.

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Mainstream Technologies Hires Elijah Chambers


Mainstream Technologies is pleased to announce the hiring of Elijah Chambers as cybersecurity apprentice. His responsibilities will be dedicated to vulnerability management, which involves scanning for potential cyber risks and providing remediation and/or alerting clients on next steps.

Elijah is a graduate of Central High School where he also participated in the Little Rock School District (LRSD) Excel Program, allowing him to intern at Mainstream for 1 ½ years while taking class. “Elijah’s transition from high school to Mainstream Technologies is an example of what can happen when business and industry partners team up with educators to connect students with high wage, high skilled career opportunities. I’m so proud of Elijah and I am looking forward to following his career in cybersecurity,” said Shameka Montgomery, Director of Career & Adult Education with LRSD.

“The Arkansas Center for Data Sciences (ACDS) and it’s training partner, the American Cyber Alliance, have established this cybersecurity apprenticeship program to support the needs of companies like Mainstream Technologies. The goal is to provide skill development and support for processes to connect new talent, like Elijah Chambers, to the ever-growing demand for cyber skills using a proven apprenticeship model,” according to Lonnie Emard, Apprenticeship Director of ACDS.

Daniel Weatherly, Mainstream’s Director of Cybersecurity adds: “I am excited to have Elijah transition to a full-time employee for our security unit. The knowledge he gained while interning at Mainstream will allow him to contribute right away.”

ABOUT MAINSTREAM

Since 1996, Mainstream (http://www.mainstream-tech.com) has evolved into one of the most established IT services companies in the Mid-South, serving clients from its Arkansas locations including headquarters in Little Rock, a second operations facility in Conway, as well as a sales office in Bentonville. Their staff of information technology professionals serves business and government customers across the nation with Managed IT Services, Custom Software Development Services, Cyber Security Services, and Hosting.

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ECPI University Virtual Commencement Allows Family, Faculty, and Staff to Celebrate Graduates’ Achievement


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“We have received numerous emails, text messages, and phone calls from students who have told us wonderful stories of their positive experiences in the online classroom and in our virtual labs.” ~ ECPI University Vice President of eLearning and Online Education Aaron Wettstein

Each year, many ECPI University online graduates travel to Virginia to participate in commencement, along with students from the Virginia Beach campus. This year, the COVID-19 pandemic prevented this from taking place. So, why not put on a virtual ceremony? That’s exactly what the online team did, complete with music, speakers, and presentation of degrees.

“We felt it was important that we not only honor our students’ accomplishment, but also provide an opportunity for their family, friends, associates, neighbors and co-workers, who have supported them, to join in on the celebration,” says ECPI University Vice President of eLearning and Online Education Aaron Wettstein. “This has certainly been no ordinary school year. By nature, online students are great multitaskers and highly adaptable, but the pressures of the pandemic have affected them just like everyone else. So, this is also a celebration of their perseverance.”

One of the commencement speakers was MBA graduate Matthew Sewell. “As online students, we face greater challenges than most,” said Matthew during his speech. “We did not have set schedules. Most of us worked full-time jobs and supported families. None of this is easy, yet we added school to the mix? Are we crazy? No, of course not. We weren’t crazy…we were hungry, hungry for growth and advancement.”

Mr. Wettstein says it has been inspiring to see how ECPI University’s students have risen to the occasion to support their families, friends, fellow students, and communities during these unprecedented times while remaining committed to their educational goals. “This virtual ceremony also provided us a chance to thank all of our faculty and staff who have gone above and beyond to make the online experience so meaningful for our students,” says Wettstein. “We have received numerous emails, text messages, and phone calls from students who have told us wonderful stories of their positive experiences in the online classroom and in our virtual labs.”

ECPI University faculty members and department heads were uniquely prepared to effectively manage the challenges posed by COVID-19 since it has been delivering education remotely for more than 15 years and has always sought innovative technologies to provide its students with the best online educational experience possible.

To learn more about ECPI University’s online programs, please visit http://www.ecpi.edu/online. A recording of the virtual commencement is available to watch online at ECPI University Online Virtual Commencement. For media inquiries, please contact ECPI University Director of Communications David Brandt at 757.213.3613 or dbrandt@ecpi.edu.

About ECPI University

ECPI University is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award the associate’s, baccalaureate, and master’s degrees. SACSCOC is the regional body for the accreditation of degree-granting higher education institutions in the Southern states. A private university founded in 1966, ECPI University has campuses in Virginia, North Carolina, South Carolina, Florida, and Texas, and offers convenient classes during the day, evening, and online; graduate employment services, continuing education, certification classes, and testing are also available.

On campus or online, fields of study include: HEALTH SCIENCES: Master of Science in Nursing, Nursing (RN to BSN), BS to BSN, Nursing (RN), Practical Nursing, Healthcare Administration, Health Information Management, Physical Therapist Assistant, Massage Therapy, Dental Assisting, Medical Assisting, Radiography, Sonography, Surgical Technology; TECHNOLOGY: Master of Science in Information Systems, Master of Science in Cybersecurity, Cyber and Information Security Technology, Cloud Computing, Software Development, Mobile Development, Cybersecurity, Data Analytics, Web Design and Development, Digital Forensics Technology, Accelerated Cyber and Information Security Technology Degree, Electronics Engineering, Mechatronics, Mechanical Engineering Technology Systems Engineering Master’s – Mechatronics, Systems Engineering Master’s – Software Engineering; BUSINESS AND CRIMINAL JUSTICE: Master of Business Administration (MBA), Accounting, Business Administration, IT Management, Hospitality Management, Criminal Justice, Homeland Security; CULINARY: Culinary Arts, Culinary Nutrition, Food Service Management, Baking and Pastry Arts. (Program field availability varies by campus.) For more information, visit http://www.ecpi.edu.

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Kings County Office of Education Selects Star Solutions for LTE Network Upgrade


Pete Bonilla, Manager of Wireless Services for KCOE remarks, “We needed to work with a reliable and responsive partner who could move quickly into a smooth implementation.”

Star Solutions announced today that Kings County Office of Education (KCOE) upgraded its core network platform by deploying the Sonata EPC for LTE networks. This deployment will enable KCOE to offer continued broadband access to students, schools and underserved communities.

KCOE operates KingsNet, a high speed Internet service that utilizes 4G LTE wireless broadband to deliver Internet services to the homes of students and their families. Pete Bonilla, Manager of Wireless Services for KCOE remarks, “After evaluating our options, we found Star Solutions was able to best meet our needs. We needed to work with a reliable and responsive partner who could move quickly into a smooth implementation.”

The Sonata EPC is a flexible, virtualized LTE core network solution that can be scaled up as network traffic and demands increase. In addition to broadband service providers, it is being used by network operators and organizations to support applications in M2M/IoT networks, Private LTE, smart farming, public safety broadband networks and many other industries adopting digital transformation.

Star Solutions Vice President of Sales, Alex Pourian says, “In today’s environment online learning and the ability to work-from home with a reliable broadband connection has never been more important. We are thrilled to be an intricate part of the network and support KCOE on their mission to offer affordable high speed internet to the county.”

About Kings County Office of Education

Kings County is a rural county located in the southern San Joaquin Valley in California. Its primary industry is agriculture and covers approximately 1,300 square miles, 1,100 of which is farmland. The Kings County Office of Education is the Internet provider to all 13 of its school districts serving over 28,000 students. Along with providing Internet to the schools, the Kings County Office of Education provides Internet services to student’s homes through its 4G LTE service, KingsNet. Over 70% of the students in Kings County participate in the National School Lunch Program and are in need of a low cost, quality high-speed Internet service. The Kings County Office of Education, through KingsNet, fills that need.

About Star Solutions

Star Solutions is a leading supplier of mobile network infrastructure solutions with special focus on Rural/Remote, Enterprise and Rapid Deployment/Disaster Recovery applications. Star Solutions’ experience includes rural deployments in over 30 countries; majority of the cruise ships worldwide; private mobile networks and Private LTE for Mines, Oil & Gas and Prisons; Rapid deployment systems for disaster relief, military and emergency public safety communications.

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Waggl Applauded for Product Innovation


Logo for the Silver CEO World Award

The Waggl Engagement (WE) Solution won a Silver CEO World award for Best New Product for 2020 in the category of Technology Software

“Over the past six years, Waggl has evolved its platform from a lightweight, consumer-driven app to a robust enterprise platform capable of supporting organizations with many thousands of employees,” said Adam Tanner, Co-founder and Head of Product, Waggl.

Waggl, the most powerful Employee Voice platform for strategic business and HR leaders, today announced that it has received two esteemed awards for product innovation. Waggl has earned a Silver 2020 CEO World Award for Best New Product in the category of Technology Software, as well as a commendation from Inspiring Workplaces as “Vendor of the Year” for the second consecutive year.

“Over the past six years, Waggl has evolved its platform from a lightweight, consumer-driven app to a robust enterprise platform capable of supporting organizations with many thousands of employees,” said Adam Tanner, Co-founder and Head of Product, Waggl. “We’ve upgraded our enterprise reporting solutions, added enhanced, interactive results for managers, and a suite of exportable spreadsheet-based reports for advanced analysis. We’ve also implemented true multi-language pulsing capabilities to allow our global partners to deliver a more inclusive solution to their diverse employee populations.”

CEO World Awards celebrate the achievements of leaders and their management teams behind the year’s most outstanding initiatives. This annual awards program celebrates the individuals and teams at private or public, corporations, nonprofits, associations, vendors and government organizations worldwide who set industry benchmarks for excellence. The Waggl Engagement (WE) Solution won a Silver CEO World award for Best New Product for 2020 in the category of Technology Software. Inspired by the work of Clayton Christensen, author of The Innovator’s Dilemma, Waggl ran an organization-wide process in early 2019 that led to the development of the WE Solution, a comprehensive, yet agile Employee Voice platform designed to inspire employees and empower leaders. The WE Solution serves as a critical component of the essential productivity suite for all workplaces, remote or in-person. It comes with a centralized dashboard that enables users to invite employee insights in real-time and apply them to improving business objectives, complemented by proven implementation processes, partnership resources, and best-in- class engagement question models.

Waggl was also highly commended by Inspiring Workplaces as “Vendor of the Year.” Inspiring Workplaces™ was created by the merger of The Employee Engagement Alliance and The Employee Engagement Awards. It believes in recognizing and shaping the new, forward-thinking organizations of the future. By shedding the light on these innovative workplaces via the awards, it helps to encourage positive change in workplaces as well as provide a source of inspiration and education for those who seek it. Waggl was the recipient of the North American Employee Engagement Award in the same category in 2019.

These awards add to an impressive roster of wins for Waggl in 2019 and 2020. In August 2020, Waggl was recognized for its continued growth and resilient culture by retaining a spot on the coveted Inc. 5000 list of Fastest Growing Private Companies in the United States and Bay Area’s Newsgroup’s List of Top Workplaces in the San Francisco Bay Area for the second year, ranking #5 for Small Companies. Shortly before that, Waggl received a 2020 Stevie® Award for Great Employers in the category of “most Innovative Use of HR Technology During the Pandemic” for its “Putting People First” initiative. Waggl was also honored for its technology advancements by Lighthouse Research and Advisory, which named the Waggl Engagement (WE) Solution as the “Best Innovative or Emerging Tech Solution” in Talent Management. The company was listed for the third consecutive year as one of the Best Places to Work in the San Francisco Bay Area by the San Francisco Business Times and Silicon Valley Business Journal, and also received major accolades for corporate culture and growth from Forbes as one of America’s Best Startup Employers, and from Financial Times as one of The Americas Fastest Growing Companies 2020.

In 2019, Waggl placed #15 on the San Francisco Business Times Fast 100 list of the fastest growing private companies in the San Francisco Bay Area. The company was named as “Employee Engagement Vendor of the Year” by the 2019 North American Employee Engagement Awards, and was also recognized by the 9th Annual Best in Biz Awards as “Best Local Company of the Year” for the San Francisco Bay Area. Co-founder and CEO Michael Papay was named as a recipient of the “2019 Founders to Watch” award by The Startup Weekly, a leading independent source of news and insights for business builders.

To learn more about Waggl, please visit https://www.waggl.com/.

About Waggl

For HR leaders who need to measure, and truly improve engagement, Waggl is an Employee Voice platform that crowdsources real-time insight to drive faster action and alignment around critical business topics. Inspired by the waggle dance honeybees do to communicate vital information, Waggl believes every voice matters. Unlike heavy surveys or basic pulse tools, Waggl is a dialogue-first approach to engagement that creates shared ownership through inclusive team-based action planning.

With a seasoned Executive Team and premiere customers including Freddie Mac, Paychex, Heineken, 3M, Mastercard, UCSF Medical Center, McGraw Hill, Taylor Morrison and Parsons, Waggl partners with leading enterprises to harness the collective intelligence of their people. For more information and an expanded customer list, please visit https://www.waggl.com.

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Speakeasy AI and Creative Virtual Announce First Shared Enterprise Customer Using Integrated Solution for Conversational AI


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“We are really excited to have won this business with Creative Virtual, and our customer is seeing the benefits today of our unmatched integration capabilities with this combined solution.” – Frank Schneider, Speakeasy AI

Speakeasy AI and Creative Virtual today jointly announced their first shared enterprise customer is live using their integrated solution for conversational AI within IVR. This partnership is delivering next generation voice AI by integrating Speakeasy AI’s solution with Creative Virtual’s V-Person™ virtual agent technology within the IVR channel for a better customer experience.

This enterprise has used Creative Virtual’s V-Person solutions to provide customer self-service since 2015 and to support contact center agents since 2019. This new integration utilizes real time speech understanding enabled by Speakeasy AI’s patent-pending Speech-to-Intent™ technology to expand the virtual agent to the enterprise’s Genesys IVR. They are now able to intelligently route calls to reduce transfer rates and get calls to the right agents at the right time. Additionally, Speakeasy AI’s ability to understand customers’ intents in their own voices opens up further development of the virtual agent within the channel, with an expected 20-40% expansion of self-serve use cases possible in IVR.

Frank Schneider, Speakeasy AI’s CEO says, “We are really excited to have won this business with Creative Virtual, and our customer is seeing the benefits today of our unmatched integration capabilities with this combined solution. We believe this is the first enterprise scale deployment of a fully integrated digital AI system within a voice channel.”

The integration of Speakeasy AI’s solution with V-Person empowers organizations to expand self-service from digital channels to voice channels quickly, with high accuracy and at large scale. The combined solution provides flexible integration with external content sources and backend systems for better voice responses and automation. It also delivers real-time reporting functionality that gives an in-depth look into what customers are asking to help enterprises identify their real needs and continuously improve the customer experience.

Chris Ezekiel, Founder & CEO of Creative Virtual says, “We collaborate closely with all of our customers to find ways they can expand their virtual agent and chatbot implementations to improve their end-to-end customer experience. This joint IVR deployment with Speakeasy AI is a great example of how enterprises benefit from the flexibility and robustness of V-Person technology and our growing Partner Network.”

Creative Virtual customers can use the Speakeasy AI integration during Active Listening phase as well as with the full delivery of the Speakeasy AI solution across voice self-service and voice live agent assistance.

To see and hear the Speakeasy AI solution in action contact us at hello@speakeasyai.com or visit http://www.speakeasyai.com.

About Speakeasy AI

Our mission is to make it easier for businesses to understand and respond to their customers’ needs with AI. We accomplish this mission by using the world’s first and only Speech-to-Intent™ solution. Combined with our end-to-end reporting and our next generation conversation manager, Sky™, we provide a full solution for voice and digital AI that can be leveraged in any channel, including live agent assistance. And since an AI platform is only as good as its improvement cycle, we enable rapid updates powered by machine learning to ensure wins are delivered on the day you launch. With our AI solutions and our team’s proven expertise, we work tirelessly to provide better experiences and deliver understanding as a service. Learn more at http://www.speakeasyai.com.

About Creative Virtual

Creative Virtual is a world leader in virtual agent, chatbot, live chat and conversational AI solutions that bring together humans and artificial intelligence to create conversations with customers and employees across touchpoints in a seamless, personalized way and at large scale. Leading global organizations, including HSBC, BT, Chase, Intercontinental Hotels Group, Lloyds Banking Group and American Family Insurance, rely on our award-winning V-Person™ technology to improve their support experience, reduce costs, increase sales and build brand loyalty. Our global team supports installs around the world in over 35 languages, providing both localized support and international insights to our customers and partners.

To learn more visit http://www.creativevirtual.com.

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