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ChenMed Selects Medallia to Keep Improving Patient Experience


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Dr. Christopher Chen, ChenMed CEO

We really practice medicine differently, and the results are outstanding.

ChenMed, a nationally recognized physician-led primary care provider serving seniors in eight states, has selected Medallia Experience Cloud to help its primary care physicians keep nurturing outstanding relationships with members. The hyper-growth medical practice which has long captured patient feedback, collected 3,934 patient experience feedback insights for the quarter ending Dec. 31, 2019. Drawn from all Chen, Dedicated and JenCare Senior Medical Centers in Medallia those patient feedback insights show a robust ChenMed Net Promoter Score (NPS) of 82.4.

“As a physician-lead, mission-driven company, ChenMed is relentless in its pursuit of better health outcomes and the best patient experience for the seniors we serve,” says Christopher Chen, M.D., ChenMed CEO. “Happily, the Net Promoter results Medallia already has captured show a ChenMed NPS value that is substantively higher than the best-in-industry NPS benchmarks reported in April 2019 for iconic customer brands including Costco Wholesale Corporation (74); USAA (73); Ritz Carlton Hotel (68); and Turbo Tax (54).”

Noting how NPS can vary by industry, region, or characteristics of your customers like age, income level, or time with your company, Dr. Chen adds, “Our doctors stay focused on earning trust every day by delivering truly personalized primary care. They give their patients their cell phone numbers, and they encourage walk-in appointments. We really practice medicine differently, and the results are outstanding.”

To help maintain its corporate culture that prizes continual improvement, ChenMed is leveraging Medallia to keep capturing the timely insights vital to staying as patient centric as possible. Being truly patient centric is a quality largely lacking in the healthcare industry, where the best-in-industry health insurance provider, according to the April 2019 report, is Kaiser-Permanente, with an NPS of 35.

About ChenMed

For seniors most in need of care, high-quality health care often is beyond reach. ChenMed brings concierge-style medicine — and better health outcomes — to the neediest populations. ChenMed is a privately owned medical, management and technology company that this summer will be operating nearly 80 primary care medical practices for diverse populations of seniors. A provider of choice for some 20 Medicare Advantage health insurance plans, ChenMed brands include Chen Senior Medical Center, Dedicated Senior Medical Center, and JenCare Senior Medical Center.

Results of ChenMed’s high-touch approach to primary care are impressive, as illustrated in the Modern Healthcare cover story (Oct. 20, 2018), which reports, “Indeed, ChenMed’s approach has resulted in 50 percent fewer hospital admissions compared with a standard primary-care practice, 28 percent lower per-member costs and significantly higher use of evidence-based medications.”

Inspired by ChenMed Chairman and Founder James Chen, M.D., Ph.D., the company has been serving low-to-moderate-income seniors with multiple complex chronic conditions for over 30 years. The company’s passion for community service was recently underscored when ChenMed recently invested more than $500,000 on one day to underwrite more than 9,000 employee hours of volunteer work completed for outstanding community organizations. Learn more about the high-growth company by visiting http://www.ChenMed.com.

About Medallia

Medallia is the pioneer and market leader in Experience Management. Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, and create in-the-moment cross-sell and up-sell opportunities, providing clear and potent returns on investment. http://www.medallia.com

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These 2 “Non-learning” Trends Will Severely Damage Organizational Culture and Innovation


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Jim Morgan explaining Lean Product and Process Development efforts.

Their leaders suffocate innovation, crush experimentation, continually grind people down and drive out learning,

The beating heart of innovation and continuous improvement is learning itself, according to Jim Morgan, author and director of the Lean Product and Process Development Learning Group at the nonprofit Lean Enterprise Institute.

“We can’t improve if we aren’t learning,” Morgan told an audience of 430 managers and executives at the recent Iowa Lean Consortium conference in a keynote about how companies are applying Lean Product and Process Development methods.

Besides heading the learning group, Morgan is COO of electric adventure vehicle startup Rivian. His latest book on new product and service development is Designing the Future, co-authored with lean management authority Jeffrey Liker.

But there are two current non-learning trends that concern Morgan. The first is an alarming rise in the popularity of the fear-driven organization.

“Their leaders suffocate innovation, crush experimentation, continually grind people down and drive out learning,” Morgan said.

The second, and all too common trend, is the “been-there-done-that” company that claims it “did lean management 20 years ago.” Morgan said this attitude is both ignorant and ultimately fatal because it breeds complacency, stagnation, and eventually extinction.

Product and Service Innovation Examples

Morgan, who holds a PhD in engineering, has been researching and implementing the continuous improvement principles of lean product and process development (LPPD) for more than 20 years. He illustrated the impact of learning in continuous improvement by sharing cases of what companies in the Learning Group have achieved, including these examples from a manufacturing and a service company:

  • A robotics company used the concept of obeya to develop an innovative new product that has captured roughly 90% market share for an articulating arm and about 60% share for the supporting robot. The new robotic system, developed in record time, cut the product’s size, part count, and costs in half. Obeya, Japanese for “big room,” displays information visually on its walls to serve as a transparent meeting and collaboration space for development teams.
  • A large healthcare system assembled a cross-functional team of doctors, nurses, and continuous improvement professionals that made extensive use of the “concept paper” principal to develop new nonsurgical clinical processes as if they were products, reducing post-surgery infections significantly. The concept paper combines what a team has learned about a potential new product or service with a compelling vision and ideas for potential solutions.


Finally, Morgan urged everyone to “find a mentor, be a mentor. It will help your lean journey.” There is more about Morgan’s remarks on the Lean Post blog: https://www.lean.org/LeanPost/Posting.cfm?LeanPostId=1109.

Lean management, based originally on the Toyota Production System, is a complete business system that develops people as problem solvers, so they continuously improve processes to provide more customer value while consuming the fewest possible resources.

About the LPPD Learning Group

The Lean Product and Process Development Learning Group, an initiative of the Boston-based nonprofit Lean Enterprise Institute, is a co-learning partnership of leaders from diverse companies that want to dramatically improve how they develop products and services. This select group has demonstrated executive commitment to lean transformations, an enthusiasm for collaborative learning where development work actually happens, and a willingness to share results with the global lean community. Learn more about the group and its conference, June 18-19, 2020, at lean.org/leanpd/.

About the Iowa Lean Consortium

The Iowa Lean Consortium is a dynamic, member-driven nonprofit dedicated to advancing lean in all sectors of the economy. Driven by members’ needs, the ILC can provide the philosophy, tools, and techniques to meet today’s business challenges through members serving members, including but not limited to the following sectors: manufacturing, service/transaction, businesses, education, healthcare, and government. Visit iowalean.org to learn more.

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Advanced Periodontics and Dental Implant Center of Connecticut Welcomes Dr. John Thomas, Periodontist from Bridgeport, CT


Dr. John Thomas, Periodontist from Bridgeport, CT

Bridgeport, CT Periodontist, Dr. John Thomas, Joins Advanced Periodontics

Dr. Thomas has been working as a periodontist for over 50 years and has been a lifelong resident of the Bridgeport, CT area.

Drs. Richard Amato and Michael Kang of Advanced Periodontics and Dental Implant Center of Connecticut welcome a new periodontist to their practice, Dr. John Thomas. An experienced periodontist from Bridgeport, CT, his patients can now receive care from Dr. Thomas at his new location in Monroe, CT. Dr. Thomas will be joining Drs. Amato and Kang at Advanced Periodontics in offering leading periodontal care, including treatment of gum disease through laser dentistry and minimally invasive gum recession treatment.

Dr. Thomas has been working as a periodontist for over 50 years and has been a lifelong resident of the Bridgeport, CT area. He obtained his Doctor of Dental Surgery (DDS) degree from the University of Pennsylvania and completed his Periodontal Residency at Georgetown University. As an experienced periodontist, Dr. Thomas focuses on the areas of prevention, diagnosis and treatment of gum related conditions, like gum disease.

Now at Advanced Periodontics and Dental Implant Center of Connecticut, Dr. Thomas will be adding his skills to the team’s already extensive care offered for periodontal concerns. One of the leading services offered is treatment for gum disease. This common condition affects the hard and soft tissues of the mouth, including the gums, teeth and jawbone. When diagnosed early, gum disease can be treated before extensive and permanent harm occurs. However, if left to progress untreated, gum disease can cause serious oral and systemic health concerns. Advanced gum disease can cause jawbone deterioration and tooth loss. Research has even linked it to health concerns like heart disease and diabetes.

Periodontists Drs. Amato, Kang and Thomas provide effective treatment for gum disease through LANAP® laser dentistry. LANAP is an advanced solution that does not require the use of scalpels or sutures. With gentle laser light, infected gum tissue can be removed and healthy tissue can be stimulated for regrowth. Since there is no cutting, most patients find the treatment to be comfortable and sedation is often not required. This also means that treatment is quicker than traditional treatment and areas of gum disease can often be treated in just one appointment.

Existing patients of Dr. Thomas from Bridgeport, CT are welcome to join him at his new Monroe, CT location. Also, those in need of gum disease care or who are seeking a periodontist near Monroe, CT are invited to make a consultation with any of the doctors at Advanced Periodontics and Dental Implant Center of Connecticut by visiting http://www.connecticutperiodontist.com or calling 203-268-2000.

About the Periodontists

Founder of Advanced Periodontics and Dental Implant Center of Connecticut in Monroe, CT, Dr. Richard Amato, and his associates, Drs. Michael Kang and John Thomas, are leading periodontists and dental implant specialists who offer personalized care using advanced technology. Dr. Amato earned his DDS degree from Stony Brook University and his Certificate of Proficiency in Periodontics from Eastman Dental Center at the University of Rochester. Dr. Amato has placed thousands of dental implants. He is the first and most experienced provider of LANAP® laser gum disease therapy in Fairfield County, CT as well as the first periodontist in Connecticut to provide the minimally invasive gum recession treatment, the Pinhole® Surgical Technique. Dr. Kang is a board-certified Diplomate of the American Academy of Periodontology. He completed his residency in periodontology from Columbia University and has published numerous articles on implant dentistry. Dr. Thomas is a veteran periodontist who has served the greater Bridgeport area for 50 years. To learn more about Dr. Amato, Dr. Kang, Dr. Thomas or the services they offer, visit http://www.connecticutperiodontist.com or call 203-268-2000.

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Phoenix Technology Group Expands Customer Success and Ophthalmic Training Team


“Phoenix continues to experience rapid customer adoption of our imaging and telemedicine solutions. We are committed to exceeding our customers’ expectations.”

Today, Phoenix Technology Group (Phoenix), a leading provider of advanced ophthalmic imaging solutions, announces the addition of Jonathan Hawes to the new position of Senior Director, Customer Success and Denise Armiger CRA, OCT-C, as Global Clinical Trainer. The addition of Hawes and Armiger add critical skills and capabilities to support the growing global adoption of Phoenix ophthalmic imaging products.

Hawes comes to Phoenix with over 20 years of experience in customer success, complex program management, operations and business development in the technology and imaging sectors. He has led and implemented global deployment and support programs for hardware, software and software-as-a-service products, including complex imaging systems. Hawes will lead the newly formed Phoenix Customer Success team, implementing processes for delivery, training and customer service across the company’s Phoenix ICON™ and Phoenix MICRON™ retinal imaging platforms, and Phoenix CONNECT™ telemedicine platform for remote ROP (Retinopathy of Prematurity) screening.

Armiger comes to Phoenix from Leica, where she was a Global Clinical Training and Marketing Manager for the Bioptigen optical coherence tomography (OCT) product line. Prior to Leica, Armiger was with Heidelberg as a Senior Applications Specialist, and Emory Eye Center as an ophthalmic photographer. In total, she has nearly 20 years of experience in ophthalmic imaging, as well as extensive experience training on the use of medical imaging platforms in the operating room and neonatal intensive care unit (NICU). Armiger’s experience and abilities expand our existing world-class ophthalmic photographer training team.

“We are thrilled to have Jonathan and Denise on board at Phoenix,” said J. Scott Carr, chairman and CEO of Phoenix. “Phoenix continues to experience rapid customer adoption of our imaging and telemedicine solutions. We are committed to exceeding our customers’ expectations. Jonathan’s proven experience driving measurable customer success and Denise’s experience in both clinical and research imaging applications helps us ensure our customers will enjoy outstanding experiences with our products and service.”

About Phoenix Technology Group: Phoenix Technology Group™ empowers people to see: we empower researchers to see more in their fight to prevent blindness; we empower clinicians to see more in their fight to save sight. We do that by providing clinicians and researchers around the world with stunning retinal images, coupled with timely and accurate data about the retina and the eye. Founded by Bert Massie, Ph.D., inventor of the first digital camera for pediatric retinal imaging, our company created the Phoenix MICRON™ platform for in-vivo imaging of animals in eye research. Phoenix MICRON™ is the standard of excellence for researchers worldwide: ten of the top twelve research institutions employ a Phoenix MICRON™ solution. In 2017, the company launched to great acclaim the Phoenix ICON™ platform which reinvented wide-field retinal imaging for human clinical applications. Phoenix ICON™ delivers stunning high-contrast, high-resolution images, with quality you can see and data you can trust. The Phoenix ICON™ platform also boasts a number of features including a lighter weight cart and a six-hour battery life. Recognizing that telemedicine is the future of ROP screening, in 2018, Phoenix launched Phoenix CONNECT, which today is the most widely adopted telemedicine platform for ROP screening. Phoenix CONNECT connects the nursing, ophthalmology, and neonatology teams to enable delivery of the best care by facilitating timely expert screening to babies in any NICU. And, the platform implements a proven screening workflow that generates critical photo documentation to enhance treatment determination and reduce risk.

Contact: Jen King, Phoenix Technology Group, ph.1.925.485.1100 x 244, jen.king@phoenixtech.com

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Vendor-Neutral Workforce Solutions Leader, RightSourcing, Announces 2019 National Supplier Award Recipients


RightSourcing Supplier Awards logo

As solutions-oriented innovators working with large healthcare organizations across the nation, our supplier partnerships are crucial to our client’s success.

RightSourcing, the leading national provider of vendor-neutral contingent workforce management solutions for the healthcare industry, proudly announces the winners of the 2019 National Supplier Awards. Distributed annually at supplier forum events, RightSourcing recognizes suppliers for their collaboration in supporting strategic initiatives that deliver the highest standard of excellence in support of RightSourcing’s healthcare customers.

Judged on a series of objective criteria, each supplier plays a critical role in helping RightSourcing deliver the best talent and workforce management solutions possible to enable healthcare clients to keep focus on providing the highest quality patient care. This year RightSourcing expanded the awards to highlight clinical and IT suppliers while also adding a new award for Diversity Partner of the Year.

“The National Supplier Awards allow us to recognize our top supplier partners for their responsiveness and service excellence,” noted Maria Luoni, President of RightSourcing. “As solutions-oriented innovators working with large healthcare organizations across the nation, our supplier partnerships are crucial to our client’s success.”

Most Valuable Partner of the Year – Clinical

For the fifth consecutive year, FlexCare Medical Staffing is RightSourcing’s Most Valuable Partner of the Year – Clinical. FlexCare is committed to supporting RightSourcing programs throughout the country with a delivery model that enables quick and efficient sourcing of high-quality nurses.

“We’re grateful to be recognized by RightSourcing for our commitment to delivering top-tier professionals through an efficient process that provides real value,” said Ryan White, VP of Client Relations. “At FlexCare, people are at the core of everything we do, and we work hard to maintain that focus. This honor validates that philosophy as we strive to continue building strong relationships with clinicians, hospitals and MSP partners.”

Most Valuable Partner of the Year – IT

As a strategic partner working with some of RightSourcing’s largest programs, CitiusTech is RightSourcing’s Most Valuable Partner of the Year – IT. CitiusTech plays a deep and meaningful role in accelerating technology innovation and shaping the way healthcare is delivered to patients.

“As a specialist provider of healthcare technology services and solutions, CitiusTech works closely with large provider organizations,” stated Abhay Singhal, Sr. VP of Provider and Healthcare Services. “Partnering with Rightsourcing has helped CitiusTech forge more effective partnerships with our healthcare clients.”

Partner of the Year – Clinical

As an integral part of RightSourcing’s supplier network for more than a decade Emerald Health Services is recognized as the Partner of the Year – Clinical.

“At Emerald Health Services, we pride ourselves in aligning our organization with the best strategic partners in the industry,” stated Jake Dixon, President. “We look to the future with optimism and excitement, knowing we will do so with our friends and trusted business colleagues at RightSourcing.”

Partner of the Year – IT

Supporting RightSourcing through numerous complex EHR implementations, as well as other technology projects with a robust network of consultants, BAHAMA Consulting is RightSourcing’s Partner of the Year – IT.

“Being recognized as RightSourcing’s IT Partner of the Year further reinforces our commitment to exceed clients’ expectations and deliver through our strategic partnership,” stated Alex Knutson, VP of Operations & Delivery. “We look forward to continued success and leaving a long-lasting impact in the fast-paced and everchanging technology and healthcare sectors.”

Breakthrough Partner of the Year – Clinical

As a leading provider of contract professionals nationwide, Prime Time Healthcare specializes in the placement of RNs, LPNs, CNAs, Allied Health and Therapy professionals and is RightSourcing’s Breakthrough Partner of the Year – Clinical.

“We are extremely honored to be named Breakthrough Partner of the Year,” noted Logan Hendrickson, Co-Founder and Division Director. “Our partnership with RightSourcing has opened many new opportunities not only for our internal staff, but also travelers in the field. We look forward to creating positive customer experiences for our nurses and the facilities within this partner network.”

Breakthrough Partner of the Year – IT

As the healthcare industry continues to evolve, Horizontal Talent showcases an ability to continually adapt and has been named RightSourcing’s Breakthrough Partner of the Year – IT.

“We’re thrilled to receive this tremendous honor from RightSourcing,” said Jeremy Langevin, EVP. “This award is a testament to our team’s excellence in IT talent delivery and proves our ability to gain the trust of leading-edge companies and help them execute their important business initiatives.”

Diversity Partner of the Year

RightSourcing’s commitment to enhanced supplier diversity is an unwavering tenet in our mission to positively impact patient care. RightSourcing recognized Atlas Medstaff with the inaugural Diversity Partner of the Year award. Atlas MedStaff ranks as the largest certified veteran-owned travel nurse staffing company in the country and supports dozens of RightSourcing programs nationwide.

“It became apparent to us early on that RightSourcing was vested in our success. In part because we hold up our end of the deal, but also because of their commitment to providing opportunities to companies like ours with diversity ownership,” stated Steve Seitner, VP of Business Development and Client Relations. “We are pleased to have been working with RightSourcing now for almost four years, with several points of contact and consistently find them to be amongst the most responsive, helpful and available partners we work with.”

Suppliers looking to join RightSourcing’s prestigious Supplier Network are encouraged to fill out a Supplier Application. Healthcare systems looking to learn more about the benefits of a purely vendor-neutral managed service provider are encouraged to contact RightSourcing for a free Workforce Analysis.

Recipients are recognized for delivering excellence in contingent worker talent, compliance and candidate experience. RightSourcing measures and evaluates supplier engagement through proprietary Supplier Scorecards to determine the winners.

ABOUT RIGHTSOURCING

RightSourcing is the recognized authority in vendor-neutral workforce solutions for healthcare organizations, providing clinical and non-clinical solutions that positively impact patient care. Launched in 2001, we serve over 250 locations, managing over $2B in contract labor spend. As the industry’s most-tenured managed service provider (MSP), we have proven success in reducing costs, mitigating risks and creating efficiencies across the entire spectrum of clinical and nonclinical workers. We offer a wide range of high-touch, comprehensive solutions to acute care and behavioral health organizations, including contingent labor procurement, statement-of-work service, worker on-boarding/off-boarding, compliance/credentialing verification, worker misclassification and co-employment risk avoidance, actionable business analytics and third-party payrolling.

iLink Digital CEO Mr. Sree Balaji has been awarded “The Most Promising Business Leaders of Asia 2019”


iLink Digital (a software services firm based in Bothell WA) is happy to announce that its CEO Mr. Sree Balaji has been awarded “The Most Promising Business Leaders of Asia 2019” at the 4th edition of The Economic Times Asian Business Leaders Conclave held in Singapore in November 2019. Organized by The Economic Times, the conclave acknowledges business leaders who play a major role in shaping the business demographics of Asia.

This recognition honors the contributions of Sree Balaji and iLink Digital towards equitable economic growth and for building a profitable, sustainable and socially conscious business. An alumnus of BITS-Pilani, Sree’s deep understanding of the new digital age has helped iLink Digital establish itself as the go-to service provider for digital transformation across technology areas like BI, IoT, NLP, AI and cloud services. iLink has worked with leading companies in verticals like Oil & Gas, Manufacturing, Healthcare, Telecom, BFSI and retail. The company offers different engagement models based on client’s requirements and achieves equilibrium of process and flexibility to meet the changing needs of clients. Clients appreciate iLink for its innovation, commitment to the work product and focus on execution. This leads the clients to continue engaging iLink for multiple years. iLink has a customer base in the US, Middle East and South East Asia.

Sree’s views on success are focused on good ethics in business and happiness of employees and customers. “Success to me is creating value for all our stakeholders around me, which includes clients, teammates, the society and the environment. Triple Bottom Line (TBL) has been part of the culture at iLink Digital. We have been striving to focus on social and environmental concerns just as much on the financial aspects. We not only measure how we do with our profit and loss accounts but look at how socially responsible we are as an organization in our operations and how environmentally responsible we are as a company. These are topics regularly brought up for discussion in our quarterly board meetings and in our all-hands meeting” added Sree.

About iLink Digital:

iLink is an ISO 9001 and CMMI 3 certified software services company founded in 2002. The company specializes in product engineering, digital transformation, Internet of Things, data analytics, AI, technology consulting, cloud enablement and infrastructure services. iLink is a Gold certified Microsoft partner that has won several industry-based and technology awards including several Microsoft Partner Awards. iLink has been recognized multiple times in the Inc 5000 list of fastest growing companies.

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Detroit Dental Company Opens Doors in Berkley, Michigan


Facial injections like Xeomin and Juvederm can help improve facial balance and symmetry in addition to replacing lost volume and minimizing the appearance of wrinkles.

After five years in group practice, Berkley dentist Dr. Diora Kashat, DDS, has opened her own dental office. Detroit Dental Company replaces Brookline Dentistry, a family dental staple in the area of more than 30 years. Dr. Alan Cirilli, DDS, prior owner, remains an integral part of DDC.

“I’m thrilled to be practicing in the Royal Oak area, and couldn’t be happier to have Dr. Alan Cirilli, DDS, remain a part of the practice. Together, we’re able to provide patients with the absolute best possible care plans,” says Dr. Diora Kashat.

In addition to offering general dentistry services to patients of all walks of life, Dr. Kashat is happy to offer custom cosmetic treatments, like Invisalign and in-office CEREC crowns and restorations.

Dr. Kashat is also an AAFE trained non-surgical injector, helping patients improve more than just their smile. She’s certified in Botulinum Toxins, Dermal Fillers, and TMJ/Orofacial Pain Trigger Point Injections.

“Facial injections like Xeomin and Juvederm can help improve facial balance and symmetry in addition to replacing lost volume and minimizing the appearance of wrinkles. When you couple that with a beautiful, straight smile, our patients really love their results and feel wonderful about themselves.”

For a limited time, new dental patients can book a checkup and cleaning visit with Dr. Kashat for just $99.*

*Terms and conditions apply, please contact practice for full offer details.

About Dr. Diora Kashat—

A native of Clinton Township, Dr. Diora Kashat attended the renowned University of Michigan Dental School before completing her residency in New York at Jacobi Medical Center. Dr. Kashat believes in bringing patients custom, effective and respectful oral health care in a judgement-free environment. Learn more about Dr. Kashat when you visit DDC.

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Mountain America Credit Union Renews Commitment to Cutting-Edge Mobile Banking Technology with Access Softek, Inc.


Today, Mountain America Credit Union (MACU) formally announced that they are renewing their mobile banking partnership with Access Softek, Inc. headquartered in Berkeley, CA. MACU’s decision aligns with their continued commitment to their mission of “providing quality products and services through quality delivery systems.”

“We are thrilled to continue working closely with Access Softek and providing our members with a highly reliable, cutting-edge, high-quality mobile banking experience,” stated Kelly Albiston, Senior Vice President and Chief Technology Officer of Mountain American Credit Union. “In this digital age, our members expect and deserve the best user experience available.”

Access Softek set the standard for the digital banking landscape, developing the first downloadable apps for mobile banking technology. Since that time, Access Softek has constantly evolved their mobile banking platform to include the latest innovations in mobile technology.

Chris Doner, Chief Executive Officer and Owner of Access Softek, Inc., confirmed his commitment to MACU by adding, “We appreciate the opportunity to continue our now 10-year partnership with Mountain America Credit Union and remain committed to continually evolving and improving their member experience as a top priority.” Doner added, “We take a mobile first and AI everywhere approach in all we do and are constantly pushing forward the boundaries of innovation in financial services.”

MACU’s partnership renewal with Access Softek provides their members with uninterrupted mobile banking service entering the new year.

About Mountain America Credit Union

With more than 850,000 members and $9 billion in assets, Mountain America Credit Union assists members on the right path to help them identify and achieve financial dreams. Mountain America provides consumers and businesses with a variety of convenient, flexible products and services, as well as sound, timely advice. Members enjoy access to secure, cutting-edge mobile banking technology, over 95 branches across five states, thousands of shared-branching locations nationwide and more than 50,000 surcharge-free ATMs. Mountain America – safely guiding you forward along your financial journey. Learn more at macu.com

About Access Softek, Inc.

Access Softek, Inc. lives on the cutting-edge of digital banking technology. Dedicated to innovation and continually improving the member experience, Access Softek’s most recent innovations include: an easy-to-use automated investment tool completely integrated within mobile and online banking; biometric call center authentication designed to improve security and reduce call times; and a fraud control tool which uses machine learning and a deep neural network to prevent fraud. These are the latest steps in Access Softek’s history of innovative digital banking firsts, which include the first app-based mobile banking; first web-based Personal Financial Management (PFM); and first triple play of app, WAP, and SMS banking. Since 2004, Access Softek has continued to deliver industry firsts to over 400 bank and credit union customers from its Berkeley, California headquarters. Learn more at AccessSoftek.com.

Contact:

Sharon Carnaghi, VP of Marketing

scarnaghi at accesssoftek dot com

331-223-2709

Brittani Forbush, AVP Public Relations

bforbush@macu.com

801-325-0593

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New London, CT Periodontist, Dr. Gregory Toback, Becomes the First to Use the Keystone Genesis Guided Surgery Kit


Gisela Landreville and Philip Segal of Keystone Dental and Dr. Gregory Toback, Periodontist in New London, CT

Gisela Landreville, Philip Segal, and Dr. Gregory Toback Use the Keystone Genesis Guided Surgery Kit for the First Time

Dr. Toback is working directly with the Keystone engineer to assure this kit is of optimal design for use by doctors worldwide.

Highly esteemed periodontist, Dr. Gregory Toback of Shoreline Periodontics, becomes the first doctor to use the Keystone Genesis Guided Surgery Kit to predictably replace teeth with dental implants in New London, CT. The kit includes all lengths and diameters of straight and tapered Genesis dental implants, allowing periodontists and dental implant surgeons to restore one, several, or all missing teeth with the utmost precision and accuracy.

Keystone Dental is one of the leading manufacturers of dental implant systems and planning software for dental professionals. Their newest Genesis Guided Surgery Kit uses innovative design and advanced technology to aid in aesthetic-driven treatment planning for predictable, long-term results. The kit provides all necessary dental implant diameters, lengths, and shapes for the most accurate replacement of a missing tooth. The unique design of each Genesis implant ensures significantly greater surgical success (with expert planning and treatment) for patients with any number of missing teeth and for immediate placement after extraction. Dr. Toback is working directly with the Keystone engineer to assure this kit is of optimal design for use by doctors worldwide.

Dr. Toback and his associate, Dr. Marianne Urbanski, offer guided dental implant placement for all dental implant surgeries, including their teeth-in-a-day dental implant protocol for single and full arch missing teeth. Using 3D CBCT scans and digital software, Drs. Toback and Urbanski can virtually plan surgery and build restorations, then create fully customized surgical guides prior to surgery. Following an advanced protocol, the periodontists can extract a tooth or teeth, surgically place dental implants using the guide, and attach a fixed restoration all in a single procedure.

“Teeth-in-a-day is possible because of our technology and 3D imaging,” said Dr. Toback. “We can plan the entire case ahead of time and build the teeth beforehand. This is a great benefit for patients because they can leave our office with fixed teeth and avoid removable temporaries during healing.”

Combined, periodontists, Drs. Toback and Urbanski, have decades of experience in dental implant treatment. Using advanced technology and systems like the Keystone Genesis kit, the team provides predictable care with beautiful and functional long-term results.

Shoreline Periodontics offers advanced dental implant care in New London, CT and Westerly, RI. To schedule an appointment with either periodontist, visit http://www.shorelineperio.com or call the office. The New London office can be reached at 860-443-2428 and the Westerly office can be reached at 401-596-0000.

About the Periodontists

Shoreline Periodontics is a periodontal practice offering personalized dental care for patients since 1998 and is located in New London, CT and Westerly, RI. Leading board-certified periodontist, Dr. Gregory A. Toback, received his B.A. from St. John’s University and his Doctorate of Dental Medicine from the University of Connecticut. He also received advanced training in periodontics and dental implants at the University of Texas Health Science Center in San Antonio. Dr. Marianne Urbanski has been voted one of Connecticut’s top dentists for more than seven years by Connecticut Magazine. Dr. Urbanski graduated cum laude from the College of Holy Cross in Worcester, Massachusetts where she earned a Bachelors’ degree in Biology. She also received her Doctor of Dental Medicine degree and her Masters’ of Dental Science degree from the University of Connecticut Dental School. Dr. Urbanski and Dr. Toback pride themselves on offering caring, professional treatment to each patient. Dr. Toback and Dr. Urbanski focus on minimally invasive surgeries including LANAP® laser gum surgery and are certified to offer the Chao Pinhole Surgical Technique™ for treatment of gum recession. To learn more about Shoreline Periodontics and their dental services visit their website at http://www.shorelineperio.com or call 860-443-2428 for the New London, CT location, or 401-596-0000 for the Westerly, RI office.

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Quick Base Appoints Procter & Gamble CIO Javier Polit to Board of Directors


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“To keep up with tech disruption, all businesses must now operate at digital market speed, which is far outpacing the methods and resources CIOs and IT teams have at their disposal,” said Javier Polit, CIO of Procter & Gamble and the newest member of Quick Base’s Board of Directors.

Quick Base, the cloud platform for continuous process innovation at enterprise scale, today announced it has appointed Javier Polit, who has held CIO roles at Procter & Gamble and The Coca-Cola Company, to its board of directors, effective immediately.

“To keep up with tech disruption, all businesses must now operate at digital market speed, which is far outpacing the methods and resources CIOs and IT teams have at their disposal,” Polit said. “Quick Base has the unique capability to help customers solve this problem by supporting safe, secure and sustainable innovation at the edge of every enterprise. I couldn’t be more thrilled to work with this team to help grow the impact of its platform for businesses around the world.”

Polit has been an outspoken advocate for “citizen development,” the practice of involving traditionally non-IT employees in the development of business applications – applications that are critical to modernizing the thousands of unique processes across a business’ operations, something Quick Base has been supporting at scale for more than a decade.

“Not only has Javier been a champion for citizen development as a strategy for businesses to outpace market speed, he has offered CIOs a blueprint for success through his leadership at large, complex Fortune 100 organizations,” said Rick Willet, Quick Base CEO. “He shares our vision for unleashing latent digital capabilities by empowering problem solvers across an organization to rapidly transform the processes that make their businesses unique. His experience and leadership will be critical as we help our fast-growing group of customers apply Quick Base across their enterprises.”

As businesses seek to improve their unique, people-driven processes, IT teams are increasingly stymied by lack of resources, rigid legacy systems and the inability to connect and tailor cloud applications. Polit believes this will drive every CIO to adopt a low-code application development platform like Quick Base as they rush to get operational visibility and control over those processes.

Polit also commented, “We’re at a point where most CIOs believe they have an impossible choice – either enable innovation at the edge of the business with the right governance and frameworks or focus on reducing application development complications and security risks. Quick Base has proven they should expect the best of both worlds, and that’s something I’m excited to be part of.”

Born in Ecuador with degrees from Purdue and Harvard, Polit is a thought leader in technology and business innovation. At Proctor & Gamble, Javier guided the CPG leader’s digital transformation efforts by reorganizing the IT team, transforming their capabilities and improving P&G’s operational security.

Prior to joining P&G, he held executive-level positions at The Coca-Cola Co. and Office Depot. He provides leadership and support to several advisory boards and philanthropic organizations, including Girls Who Code.

For more information about Quick Base, visit our blog.

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About Quick Base

Quick Base is the trusted platform for continuous process innovation at enterprise scale. As the first cloud application development platform to support safe, secure and sustainable citizen development, Quick Base helps more than 6,000 customers, including over 80 percent of the Fortune 50, continuously perfect the processes that make their businesses unique. Quick Base is a leader in the Forrester Wave™: Low-Code Platform For Business Developers. Visit QuickBase.com to learn more.

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