Business: Insurance

Omexom Enhances Processes with SightCall Visual Assistance

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SAN FRANCISCO and PARIS (PRWEB)

SightCall, the global leader in remote visual assistance, and Omexom, the VINCI Energies brand dedicated to Energy Transition, are collaborating to enhance field operations and worksite safety with AR-powered video calls. Today Omexom has implemented SightCall across a variety of business units including software, nuclear power plants, hydro dams and electrical substations.

“SightCall has enabled us to realize new efficiencies and digitally transform processes that previously required manual solutions,” stated Arnaud Banner, Technical and Innovation Director, at Omexom. “The ability to see and diagnose remote issues allows us to leverage data that informs valuable processes including training, quality inspection, support and investigation. This ultimately leads to a better work environment for employees and higher service availability for customers.”

SightCall is a video cloud platform for enterprises that empowers technicians, customers and contractors to receive remote visual guidance by connecting them to an expert through their mobile device, tablet or wearable. Once connected, the expert can visually identify the issue, take documentation and provide guidance using SightCall’s AR-powered toolset. Omexom has deployed SightCall to assist their employees in a variety of use cases including:


  • Quality Assurance and Site Safety Reviews

  • Remote Diagnostics and Guided Fix

  • Site Commissioning and Inspection


“We are pleased to join Omexom in their approach to digitizing energy infrastructure,” stated Olivier Bussel, VP at SightCall. “Supported by SightCall’s global video cloud platform, Omexom employees can view, analyze and resolve issues to improve uptime and deliver the optimal customer experience. SightCall is proud to support them anytime and anywhere, while providing an unparalleled level of reliability that has been tested at remote job sites around the world.”

About Omexom

With today’s global energy sector undergoing constant change, Omexom works with its clients in delivering on the promises of the energy transition. Omexom relies on its expertise in the field of power grids to anticipate the impact of renewable energies, develop storage solutions, make smarter infrastructures and meet new consumption trends.

Its solutions are aimed at those who produce, transform and transport electricity, right up to and including local authorities. A Systems Integrator, Omexom always and only selects the options best suited for each need, remaining totally independent when it comes to integrating technological options.

Omexom is a VINCI Energies brand. 2018: €3.5 billion (revenue) // 21,000 employees // 400 business units // 32 countries. http://www.omexom.com

About SightCall

SightCall is the world’s leading augmented-reality powered video cloud platform, delivering live, remote interactions between business and customers on every continent around the globe. In a connected, mobile-first world, businesses leveraging SightCall have the ability to see what their customers see and guide them remotely. With over 10 years of experience in remote video assistance, SightCall helps businesses transform their customer service and field service with the power of augmented reality and live video. For more information, visit http://www.sightcall.com.

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