Lyric secured grades from A- to A+ across four pivotal customer experience pillars, including company culture, customer loyalty, relationships, and overall product value. KLAS’s report also emphasized customers’ views that Lyric offers considerable savings for payer customers, CMS regulation expertise, and impressive results in payment accuracy and integrity. (KLAS Payment Accuracy & Integrity 2023, p.10)
“Our partnership and history with Lyric is very strong. Lyric is always willing, and they are always available to meet our needs and answer any questions in a timely manner. Lyric always asks us to let them know what we need. If we send an email or reach out, Lyric is quickly and readily available to get on a call to talk us through whatever we are seeing. If there are any questions on things that we don’t understand, Lyric is always available. Lyric is a great partner, and I love them. I tell folks all the time that I will go to the mountaintop and shout how great Lyric is.” –Director, Lyric Customer (KLAS Payment Accuracy & Integrity 2023, October, 2023)
Since the KLAS research was conducted, Lyric—via the leadership of CEO, Raj Ronanki—has redefined its go-forward strategy and vision as an independent company: to simplify the business of care.
Key to Lyric’s success is the swift delivery of technology-driven solutions for customers, including the latest AIaaS offering, LyricIQ. that harnesses the power of artificial intelligence (AI), machine learning, and predictive modeling to redefine payment accuracy processes for health plan payers, bringing a new era of precision and efficiency to the healthcare industry.
With the implementation of LyricIQ’s advanced technological capabilities, the timeline for data review, collection, and realization of savings is drastically reduced, transforming years and months into mere weeks. Lyric is investing in AI driven technology to ease implementation and speed to value for customer savings, while offering enhanced and newly available solutions through internal product development and strategic partnerships, including recently announced partnerships with Concert Genetics, Autonomize AI, and Codoxo.
About the KLAS findings, Lyric’s Chief Executive Officer, Raj Ronanki shared, “Lyric has been an industry leader for many years, and we’re pleased to see customers take the time to share so many positives, as well as insights we will use as a part of our commitment to enhance and evolve our products and services.”
Chief Operating Officer Carolyn Wukitch added, “Trust, loyalty, and being a true ally to our valued customers has always been a top priority for our organization. We are extremely proud of our 99% customer retention rate and the relationships we’ve cultivated. The KLAS Report reflects our deep relationships with our customers.”
View the full report here: lyric.ai/klas
About Lyric
Lyric, formerly ClaimsXten is a leading AI healthcare technology company, committed to simplifying the business of care. Over 30 years of experience, dedicated teams, and top technology help deliver up to $14 billion of annual savings to our many loyal and valued customers—including 9 of the top 10 payers across the country. Lyric’s solutions leverage the power of machine learning, AI, and predictive analytics to empower health plan payers with pathways to increased accuracy and efficiency, while maximizing value and savings. Discover more at Lyric.ai.
Media Contact
Amy Churchill, Lyric, 1 7248414450, [email protected], lyric.ai
SOURCE Lyric
