Industry: Healthcare

Electronic Health Records Software Users Review Vendors for Satisfaction, Revealing Their Top Three Through SoftwareReviews

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2020 GRC Emotional Footprint Awards


TORONTO (PRWEB)

SoftwareReviews, a division of world-class IT research and consulting firm Info-Tech Research Group, has published its 2020 Electronic Health Records (EHR) Data Quadrant Awards, naming three gold medalists based on excellent user reviews. The following vendors are leaders according to software users’ answers to some very interesting questions focused on user satisfaction, which have been crafted by seasoned IT industry analysts and backed by 22 years of IT research:


  • Epic (EpicCare)

  • Allscripts Healthcare Solutions Inc. (McKesson Paragon EHR)

  • Athenahealth (AthenaClinicals)

What makes the SoftwareReviews Data Quadrant different is the inclusion of aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation. These ratings create a powerful indicator of overall user feeling toward the vendor and its product from the software users’ point of view. SoftwareReviews calls this insight the Net Emotional Footprint.

EpicCare ranked highest among software users, earning the number-one spot in the areas of breadth of features, quality of features, ease of data integration, charting, healthcare reporting and analytics, patient portal, customer relationship management, as well as product strategy and rate of improvement. McKesson Paragon EHR users were exceedingly satisfied, giving the vendor top scores in many areas, including business value created, ease of IT administration, ease of customization, ease of implementation, claims processing, clinical flow, lab integration, and telemedicine. AthenaClinicals performed consistently well according to software users, taking the number-one spot for appointment management.

About SoftwareReviews Data Quadrant Awards and Software Reports

SoftwareReviews Data Quadrant Awards recognize outstanding vendors in the technology marketplace as evaluated by their users annually. Top vendors in a software category are eligible to receive Data Quadrant Gold Medals, provided their net-promoter scores meet the threshold for sufficiently high user satisfaction across four areas of evaluation: vendor capabilities, product features, likeliness to recommend, and vendor experience. In-depth product evaluation reports are available at http://www.softwarereviews.com.

About SoftwareReviews

SoftwareReviews is a division of Info-Tech Research Group, a world-class IT research and consulting firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships.

By collecting real data from IT and business professionals, the SoftwareReviews methodology produces the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software.

For more information, please contact:

Leanne O’Brien

Director, Communications & PR

lobrien@infotech.com

1-888-670-8889 ext. 3409

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