“As healthcare organizations are facing pressures – both financially and from the stress and turmoil in the healthcare workforce – there are clear paths forward in a commitment to human experience,” said Jason Wolf, Ph.D., CPXP, President and CEO of The Beryl Institute.
This year’s study was conducted in partnership with Press Ganey.
About The Beryl Institute:
The Beryl Institute is a global community of healthcare professionals and experience champions committed to transforming the human experience in healthcare. As a pioneer and leader of the experience movement and patient experience profession for more than a decade, the Institute offers unparalleled access to unbiased research and proven practices, networking and professional development opportunities and a safe, neutral space to exchange ideas and learn from others.
We define the patient experience as the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care. We believe human experience is grounded in the experiences of patients and families, members of the healthcare workforce and the communities they serve.
Media Contact
Stacy Palmer, The Beryl Institute, (866) 488-2379, [email protected], www.theberylinstitute.org
SOURCE The Beryl Institute
