It is a true privilege to be given the opportunity to play a significant role in the industry, and I look forward to working with the ISPE Board, staff, worldwide Membership, and all industry stakeholders to further advance and build on ISPE’s success over the past 40 years.

NORTH BETHESDA, Md. (PRWEB)
May 21, 2020

The International Society for Pharmaceutical Engineering (ISPE) announced that Thomas B. Hartman has been appointed as the CEO and President, effective 1 June 2020. Tom has a long history of success in the pharmaceutical industry, rising to the role of Vice President of GMP Operations, Biopharm CMC, for GlaxoSmithKline (GSK).

“The recent pandemic highlights the need for effective platforms for collaboration to resolve complex industry challenges,” said Hartman. “ISPE and its more than 18,000 Members are positioned well to support the entire pharmaceutical industry in the development and manufacturing of transformational medicines for patients. It is a true privilege to be given the opportunity to play a significant role in the industry, and I look forward to working with the ISPE Board, staff, worldwide Membership, and all industry stakeholders to further advance and build on ISPE’s success over the past 40 years.”

Tom’s extensive executive leadership experience and strong commitment to product quality, includes all aspects of biopharmaceutical CMC supply chain management. Most recently his team established manufacturing capability for the supply of viral vectors, enabling GSK’s cell and gene therapy platform.

He is experienced in all aspects of biopharmaceutical CMC functions including cell banking, materials management, manufacturing including microbial and mammalian expression systems, and support functions including facility monitoring, engineering, capital project management, validation, and quality control, often leading negotiations with international external supply CMO/CRO’s.

Prior to joining GSK in 2001, he held multiple engineering and operations roles with a major US-based chemical manufacturer, including a five-year expatriate role in the Netherlands and the UK, culminating with responsibilities as head of engineering at a large chemical facility. In his career, Tom has successfully conducted business in multiple countries including the US, UK, East/West Europe, China, Korea, Singapore, India, and Mexico.

Tom has been a Member of ISPE since 2001. He has actively participated in the Delaware Valley Chapter and was elected to the ISPE Board of Directors in 2013, most recently serving as the 2019–2020 Vice Chair. He has served on various ISPE committees and was instrumental in starting the ISPE Foundation. Tom holds a degree in Mechanical Engineering from Villanova University and an MBA from Eastern University.

About ISPE

The International Society for Pharmaceutical Engineering (ISPE) is the world’s largest not-for-profit association serving its members through leading scientific, technical, and regulatory advancement across the entire pharmaceutical lifecycle. The 18,500 members of ISPE are building solutions in the development and manufacture of safe, effective pharmaceutical and biologic medicines, and medical delivery devices in more than 90 countries around the world. Founded in 1980, ISPE has its worldwide headquarters and training center in North Bethesda, Maryland USA, and its operations center in Tampa, Florida USA. Visit ISPE.org for more information.

For more information, contact:

Amy Henry

Marketing Communications Manager

International Society for Pharmaceutical Engineering (ISPE)

Email: ahenry@ispe.org

ISPE.org

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Screenshot of Smyle Mouse head controlled mouse software

Our goal has been to allow people to use Smyle Mouse for an entire month for the price of one simple dinner. No one should have to wait to build up savings or to wait on the long insurance approval processes to start using this life-changing technology!

MASON, Ohio (PRWEB)
May 21, 2020

Smyle Mouse, the next generation head mouse that allows people with disabilities or difficulties of hands to control their computers and/or tablets, is now being offered as a subscription-based service. The monthly subscription price is $24.99/month, which is being further discounted to $19.99/month in light of the COVID-19 crisis. Smyle Mouse can also be purchased for a one-time payment of $499. In comparison, competitor products cost more than $1000.

Smyle Mouse is downloadable software that enables users to control their computers without using their hands. It uses the computer’s web camera to sense the user’s head motions to move the mouse pointer and the user’s smile to cause a click. This is tremendously beneficial for people with conditions such as ALS, Carpal Tunnel, Cerebral Palsy, Muscular Dystrophy, Multiple Sclerosis, Spinal Cord Injuries, and others. They can use Smyle Mouse to communicate with others by email, text messages or social media, do school or office work, pay bills, play games, and more without the use of hands or voice. Users can also use it as an adaptive switch to operate their SGDs (Speech Generation Devices) or AAC (Augmentative & Alternative Communication) software.

Smyle Mouse is developed by Perceptive Devices LLC. Company founder Uday Parshionikar recognized that the economic challenges resulting from the COVID-19 virus crisis could hamper acquisition and use of a much-needed product. “We already had plans to have a Smyle Mouse subscription model eventually, however, the COVID-19 crisis gave us an extra sense of urgency. Our goal has been to allow people to use Smyle Mouse for an entire month for the price of one simple dinner. No one should have to wait to build up savings or to wait on the long insurance approval processes to start using this life-changing technology!” says Parshionikar.

The monthly subscription price for Smyle Mouse is $24.99/month. The company is offering a 20% discount on new subscriptions until August 31, 2020, for a discounted price of $19.99/month. The company offers free evaluation licenses to Speech Language Pathologists, Occupational Therapists and Assistive Technology professionals on request. For a quick demo of Smyle Mouse head mouse, see https://www.youtube.com/watch?v=GzFZp_WT4aY. For more information or to purchase, please visit https://SmyleMouse.com.

About Perceptive Devices

Perceptive Devices LLC is a Mason, Ohio company that provides patented and patent pending technology for hands-free and voice-free control of electronics devices. The company’s technology can be used to control traditional computing devices (such as desktop PC’s, laptops and tablets), smart phones, as well as Augmented, Mixed and Virtual Reality devices such as smart glasses, using a combination of head motions, facial expressions, and eye gaze. See a demo of hands-free and controller-free face gesture based control of smart glasses here — https://www.youtube.com/watch?v=ZGiu07BCiGk. The company’s Smyle Mouse software product is the next-generation in head mouse technology that allows hands-free and voice-free control of Microsoft Windows devices via a regular web-cam. Smyle Mouse’s head /face tracking also works with consumer grade eye trackers to provide a superior user experience. See a demo here — https://www.youtube.com/watch?v=iZHMrVgYOrE.

Perceptive Devices was recognized as a winner by the CEA (CTA) Foundation as part of their “Technology That Improves Lives” contest in 2015. The Smyle Mouse head mouse software won the People’s Choice Award at the RESNA 2017 & 2018 conferences. The company’s families of patents are highly cited in the field of gesture control and Augmented / Virtual / Mixed Reality.

For more information, visit https://smylemouse.com and http://percept-d.com.

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“Following the current pandemic, telehealth will no longer be a ‘plus’ or ‘nice to have’ for practices — it will become a requirement to stay in business.”

DUBLIN, Ohio (PRWEB)
May 21, 2020

After The World Health Organization officially declared COVID-19 a pandemic, U.S. healthcare providers nationwide began implementing telehealth solutions in order to continue seeing patients despite lockdowns and stay at home orders. According to a new survey from Updox, the place for virtual care and complete healthcare communications, conducted online by The Harris Poll among more than 2,000 U.S. adults aged 18+, nearly half of Americans (42%) have reported using telehealth services since the pandemic first began. The survey shines light on consumer preferences of telehealth both now and post-COVID.

Of patients who like using telehealth services, 65% say it’s because telehealth visits are more convenient than in-office appointments, and 63% say it’s because they don’t have to worry about being exposed to other potentially sick patients. Americans who like using telehealth services also like it because it’s easier to schedule an appointment via telehealth than an in-office appt (44%), and because follow-ups/communications post-appointment are more streamlined (38%).

“Following the current pandemic, telehealth will no longer be a ‘plus’ or ‘nice to have’ for practices — it will become a requirement to stay in business. Virtual care and contactless offices will transform the way healthcare is provided, in response to both provider and patient concerns and preferences,” said Michael Morgan, CEO, Updox. “Today’s healthcare providers are seeking modern, impactful ways to maximize patient engagement, improve outcomes and enable more timely, efficient connections between patients and their trusted physicians. The experience must be consistent whether the visit is virtual or in office. Consumers have spoken to say this will be an expectation post-COVID.”

Additional findings from the survey include:

• Around half of Americans say that if they were to use telehealth services post COVID-19, convenience (51%) and being able to see or speak with a healthcare professional of their choice – rather than using someone assigned to them (49%) – would be among the most important to them
• More than a quarter of Americans (26%) and 30% of those aged 55+ say not having to download any special apps or programs would be important to them when thinking about the use of telehealth post COVID-19
• Among those who like using telehealth services, women are more likely than men to say they like telehealth due to not having to worry about being exposed to other potentially sick patients (72% vs. 54%), while men are more likely than women to state they like telehealth due to it being more cost-effective (41% vs. 28%)

Updox recently experienced a significant spike in demand for its HIPAA-compliant telehealth solution, Updox Video Chat. In March the company onboarded more than 10,000 new customer users to the solution in just two weeks. As a result, the company is now helping to facilitate more than 45,000 telehealth visits per day between patients and their doctors, with that number increasing rapidly.

“Updox has been widely adopted because we enable patients to easily connect with their own doctor with no apps or downloads required – which are key factors for many Americans, according to the survey,” added Morgan. “For physicians, Updox is key because they are able to manage all communications in one place. In today’s healthcare environment, practices must adopt solutions that are all-encompassing, especially as we evolve into a full virtual care environment.”

To learn more about Updox’s solutions for healthcare providers – including Video Chat – please visit http://www.updox.com/healthcare-crm.

Survey Methodology

This survey was conducted online within the United States by The Harris Poll on behalf of Updox from May 12 – 14, 2020 among 2,067 U.S. adults ages 18 and older, among whom 1,293 like using telehealth services. This online survey is not based on a probability sample and therefore no estimate of theoretical sampling error can be calculated. For complete survey methodology, including weighting variables and subgroup sample sizes, please contact cortney@arpr.com.

About Updox:

The place for virtual care and complete healthcare communications, Updox offers one consolidated inbox for healthcare providers to manage patient journey products and office productivity. Updox provides a broad set of capabilities for virtual health, patient engagement, and paperless office efficiency that work together in a secure, easy-to-use collaboration platform. Updox customers also benefit from an engaged user community for benchmarking, idea exchange and networking. Learn how we simplify the business of healthcare. Visit http://www.updox.com or follow the company on Twitter, LinkedIn and Facebook.

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“Virtual Reality is changing the way we operate our businesses, communicate with each other, and now is even impacting education,” said Richard Simon, producer for the Advancements series.

JUPITER, Fla. (PRWEB)
May 21, 2020

Scheduled to broadcast in the fall of 2020, Advancements with Ted Danson will focus on an innovative VR education platform that is transforming learning for the life sciences workforce. Check local listings for more info.

In this episode, Advancements will explore the virtual reality (VR) education platform, powered by Quality Executive Partners, Inc. (QxP). Viewers will learn how Virtuosi® leverages the power of VR to reduce costly manufacturing errors, while readying today’s workforce to scale manufacturing of tomorrow’s advanced therapies.

Hearing from experts in the field, audiences will explore the platform’s advanced learning model, which integrates digital learning with corresponding virtual reality interactive experiences, providing on-demand, personalized education and real-time coaching.

“We are so very pleased to share our innovative educational technology with Advancements and its viewing audience. Having spent extensive careers overseeing manufacturing operations within the life sciences industry, we have found a unique combination of virtual and on-demand learning tools to provide a powerful solution in addressing historical industry challenges, while moving us forward into Industry 4.0 concepts and capabilities,” said Crystal Mersh, QxP’s CEO.

As the only platform of its kind in the life sciences employee education field, Advancements will educate about the courses offered within Virtuosi® and will explore the VR interactive experiences. Spectators will see how students engage in activities designed to best deliver the intended learning objectives.

“Virtual Reality is changing the way we operate our businesses, communicate with each other, and now is even impacting education. With 80 hours of instruction, the self-paced Virtuosi platform includes process checks and knowledge assessments, and is customizable for each organization’s need,” said Richard Simon, producer for the Advancements series.

About Quality Executive Partners:

Virtuosi was designed by the experts of Quality Executive Partners, Inc. (QxP). QxP is a globally recognized management consulting firm serving the life sciences industry with primary focus, and considerable expertise, in pharmaceutical manufacturing operations and compliance. QxP’s depth and breadth of practical knowledge in combination with its “Teach and Do” methodology immediately opens doors to learning.

For more information, visit: http://www.qualityexecutivepartners.com or http://www.virtuosivr.com/main.

About Advancements and DMG Productions:

The Advancements series is an information-based educational show targeting recent advances across a number of industries and economies. Featuring state-of-the-art solutions and important issues facing today’s consumers and business professionals, Advancements focuses on cutting-edge developments, and brings this information to the public with the vision to enlighten about how technology and innovation continue to transform our world.

Backed by experts in various fields, DMG Productions is dedicated to education and advancement, and to consistently producing commercial-free, educational programming on which both viewers and networks depend.

For more information, please visit http://www.AdvancementsTV.com or call Richard Simon at 866-496-4065.

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The day-to-day operating environment for health systems is dynamic and complex, and Hospital IQ is delivering a breakthrough platform that represents significant benefits for administrators to streamline operations, driving towards the ultimate goal of improved patient care and satisfaction

LOS ANGELES (PRWEB)
May 21, 2020

MedTech Breakthrough, an independent market intelligence organization that recognizes the top companies, technologies and products in the global health and medical technology market, today announced that Hospital IQ, the leading provider of predictive hospital operations software, has been selected as the winner of its “Health Administration Innovation Award” in the fourth annual MedTech Breakthrough Awards program.

Hospital IQ works across all areas of a health system, offering solutions that optimize capacity, throughput, and workforce across all clinical areas such as the emergency department, inpatient unit and into the community at clinics and ambulatory surgery centers.

The AI-based Hospital IQ operations management platform complements a client’s existing IT infrastructure by aggregating data from their clinical and non-clinical systems, external data sources and incorporating specific hospital policies. This data is then processed through their state-of-the-art platform, in real-time, to create the foundation for their predictions, prescriptive recommendations, automated workflows, dashboards, and reports. This combination of capabilities, also known as intelligent automation, ensures that the right information, gets to the right person hours, days and weeks in advance – ensuring alignment of actions and priorities across the enterprise.

“With standard operating practices implemented and supported by our robust technology platform, healthcare administrators and leaders are given back valuable time to better manage their operations, and care teams can focus more of their time attending to patient care-related activities,” said Rich Krueger, CEO, Hospital IQ. “Additionally, staff can rely on prescriptive analytics to guide their decisions and proactively prepare for future events. This combination of more time and better insights improves performance in a sustainable way.”

The mission of the MedTech Breakthrough Awards is to honor excellence and recognize the innovation, hard work and success in a range of health and medical technology categories, including Robotics, Clinical Administration, Telehealth, Patient Engagement, Electronic Health Records (EHR), mHealth, Medical Devices, Medical Data and many more. This year’s program attracted more than 3,750 nominations from over 15 different countries throughout the world.

“The day-to-day operating environment for health systems is dynamic and complex, and Hospital IQ is delivering a breakthrough platform that represents significant benefits for administrators to streamline operations, driving towards the ultimate goal of improved patient care and satisfaction,” said James Johnson, managing director, MedTech Breakthrough. “Hospital IQ’s comprehensive solution is a true breakthrough and we are thrilled to recognize the entire Hospital IQ team with our ‘Health Administration Innovation Award’ in our 2020 MedTech Breakthrough Awards program.”

For nearly 10 years, Hospital IQ has been partnered with over 100 hospitals to apply intelligent automation to their operations. Hospitals and health systems, both large and small, have benefited from the technology.

About Hospital IQ

Hospital IQ provides an operations management software platform that uses artificial intelligence to anticipate and direct actions, enabling health systems to achieve and sustain peak operational performance to improve patient access, clinical outcomes and financial performance. Hospital IQ’s cloud-based software platform combines advanced data analytics, machine learning and simulation technology with an easy-to-use, intuitive user interface to deliver optimized surgical resource alignment, patient flow, and staff scheduling capabilities. Hundreds of leading hospitals and health systems rely on Hospital IQ to help them make the right operational decisions the first time, every time. To learn more, visit hospiq.com.

About MedTech Breakthrough

Part of Tech Breakthrough, a leading market intelligence and recognition platform for global technology innovation and leadership, the MedTech Breakthrough Awards program is an independent program devoted to honoring excellence in medical and health related technology companies, products, services and people. The MedTech Breakthrough Awards provide a platform for public recognition around the achievements of breakthrough health and medical companies and products in categories that include Patient Engagement, mHealth, Health & Fitness, Clinical Administration, Healthcare IoT, Medical Data, Healthcare Cybersecurity and more. For more information visit MedTechBreakthrough.com.

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Sharon Kleyne, Founder of Bio Logic Aqua® Research

GRANTS PASS, Ore. (PRWEB)
May 21, 2020

Air Date: 18 May 2020

Guests: Kevin Kearns, Boston, Massachusetts, founder/CEO of Burn with Kearns (http://www.burnwithkearns.com) and Beach Bod Transformation; All-star Conference Presenter for IDEA, the world’s largest association for fitness and wellness professional & competitive alpine skier Diana Healy.

https://www.voiceamerica.com/episode/123560/how-to-stay-active-during-the-pandemiclockdown

https://www.youtube.com/channel/UC9-tRd4LgtKovJs1T1l80RQ

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During the virus pandemic, Bio Logic Aqua® Research Water Life Science® will be providing regular updates at http://www.sharonkleynehour.com/Coronavirus.php 

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Kevin Kearns of Boston, Massachusetts, international instructor and fitness coach returns to Sharon Kleyne’s VoiceAmerica talk radio program with his client, competitive alpine skier Diana Healy of Vermont to discuss keeping fit, training and immunity protection in this time of the COVID-19 pandemic.

Kleyne, founder of Bio Logic Aqua® Research Water Life Science® and the Global Health Olympics™, has studied the behavior of the organs of the body and body water loss from evaporation for more than thirty years says, “The lack of health education worldwide right now is our biggest challenge.” Kleyne says that immunity protection education was taken for granted by people in medicine and the insurance companies, but that now we must all work together to learn and practice new hygiene behaviors for immunity protection.

Kearns, who trains professional athletes and others, trains people to think about their health education. “His slogan is Burn with Kearns,” says Kleyne, “but I like even better Protect Your Life with Kearns.” Kearns is currently sharing daily morning workouts on Youtube and is donating part of the proceeds to food pantries.

Kearns, who shares that he pushes people to drink ¾ of a gallon of fresh water a day for immunity protection, says that there is a martial arts attitude in any sport or competition. Fond of the quotation, “Absorb what is useful, throw out the rest,” Kearns has been working with clients during COVID-19 to build up the immunity of the lymphatic system with trampoline exercises in addition to interval and strength training.

Kearns, who embodies the physical and mental training that drives exercise and the martial arts, also endorses Traditional Chinese Medicine (TCM) because it is nutrition-based medicine. Kearns promotes immunity strengthening with a rotating taxonomy diet. “Our ancestors ate what was available,” says Kearns, who supports eating in harmony with the seasons, including lots of fruit and vegetables. Kearns even shared the secret of his coveted chicken soup and other soups—the superfood pumpkin, which thickens the broth and packs an antioxidant wallop for immunity protection.

When Kleyne asks nineteen-year-old Healy what she’s learned while training with Kearns and what she would like to say to young people globally at this time, Healy says, “I’ve learned to appreciate the advice of people around me.” Healy’s advice to her peers? “Go outside. Do something fun. Spend time with family and friends. This isn’t going away. Learn to be healthy.” Healy and Kleyne agree that immunity strength are beautiful words that motivate us to do what we must to support our immune systems.

“Young people need to learn to compete with themselves,” says Kleyne “and everyone needs to help each other learn about health care and be proactive about their own health.” In the gym, at home, at work,” says Kleyne, we all need to be in training like a Global Health Olympics™. Every company should have health education classes for their employees before they go back to work.”

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If you would like to listen to the internationally syndicated The Power of Water® & Your Health sponsored by Nature’s Tears® EyeMist®, naturally pH balanced water technology for acid mantel protection, on VoiceAmerica featuring international fitness trainer and coach Kevin Kearns, competitive alpine skier Diana Healy of Vermont and Global Health Olympics™ founder and Water Life Science® educator and evaporative dry eye researcher Sharon Kleyne as they discuss immunity protection, fitness, training, breathing, martial arts, viruses, infectious disease, education, water and evaporation, follow this link: https://www.voiceamerica.com/episode/123560/how-to-stay-active-during-the-pandemiclockdown

Sharon Kleyne believes everyone needs to study the organ of the eye to protect immunity defense of the eye, which is vulnerable to virus and disease attack. If you would like to watch an educational, entertaining 9-minute animated film that describes and demonstrates the application of the new Dry Eye Solution® technology Nature’s Tears® EyeMist® for eye immunity protection, sponsor of Sharon Kleyne’s talk radio program, you can do so here: https://www.youtube.com/watch?v=AKQT4lXS7P8

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Dr. Dan Holtzclaw, Dental Implant Surgeon, Hosts Webinar on Specialized Dental Implants

Dr. Holtzclaw and his team at Austin Dental Implant Center including Dr. Juan Gonzalez, have lectured over 200 times at podiums across the country and internationally.

AUSTIN, Texas (PRWEB)
May 21, 2020

Dr. Dan Holtzclaw is partnering with Noris Medical Dental Implant Solutions to hold a live webinar on zygomatic and pterygoid dental implants for same-day full mouth dental implant solutions. Dr. Holtzclaw is a respected dental implant specialist currently practicing in Austin, TX. This webinar will be held on May 28, 2020, through the Noris Academy. Offered by very few in the nation, zygomatic and pterygoid dental implants make life-changing solutions possible for those with severe bone loss.

Dr. Holtzclaw’s webinar will be offered through Noris Academy, a trusted source for cutting-edge dental implant systems as well as the trainings to use them effectively. Dr. Holtzclaw is on the Noris Medical advisory board and is currently offering a series of webinars through their academy. In fact, since the Coronavirus pandemic has limited in-person continuing education courses, Dr. Holtzclaw has been in high demand for online dental implant courses to share his knowledge of innovative and minimally invasive techniques. Over the past month, he has offered online lectures through prestigious organizations like the International Dental Implant Association, the Global Interdisciplinary Summit, and the International Association of Dental Specialists.

Dr. Holtzclaw and his team at Austin Dental Implant Center including Dr. Juan Gonzalez, have lectured over 200 times at podiums across the country and internationally. Authorities in dental implant solutions, they have published over 60 articles in peer-reviewed journals, many of which are routinely referenced in acclaimed training programs nationwide. With advanced research comes extensive experience. Dr. Holtzclaw and his team are some of the few implant surgeons in the United States who regularly perform highly advanced procedures like zygomatic and pterygoid dental implants.

For those with severe bone loss, zygomatic and pterygoid dental implants make implant dentistry not only a possibility, but a reality in just one day. Anchoring in specialized locations in the jawbone, many patients who receive these implants are able to avoid the need for bone grafting treatments and can often receive a full arch of new teeth after one surgical appointment. Combining state-of-the-art technology including an in-house dental lab and Zirkonzahn technology, with the expertise of dental implant specialists that have decades of experience, Austin Dental Implant Center has a reputation for offering comprehensive dental implant care with long-lasting results.

For more information on the upcoming webinar, or to register for the event, visit http://www.norismedical.com. Those with extensive bone loss interested in single or full mouth dental implants solutions can call 512-375-0050 and schedule a personalized consultation.

About the Practice

Austin Dental Implant Center was founded by Dr. Dan Holtzclaw, one of the world’s leading authorities on full arch immediately loaded dental implant treatment. Using experience from thousands of dental implant procedures, Dr. Holtzclaw pioneered the DIAsmile™ implant teeth-in-a-day treatment concept, which allows patients to receive a new dental implant smile in just one day. With an in-house laboratory utilizing world-class Zirkonzahn™ technology, staff oral surgeons, staff prosthodontists, and experienced dental technicians, Austin Dental Implant Center is able to provide industry leading dental implant treatment in one convenient location, eliminating the need for patients to travel to multiple offices, as is required with most traditional dental offices. To learn more about the DIA Dental Implant Center advantage visit http://www.austindentalimplantcenter.com or call 512-375-0050.

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The Index provides valuable insight into what departments are responding to and how they are responding.

AUSTIN, Texas (PRWEB)
May 21, 2020

ESO, the leading data and software company serving emergency medical services (EMS), fire departments and hospitals, today announced the findings of its 2020 ESO Fire Service Index. The Index looks at key trends across fire departments nationwide, including the number of EMS calls versus fire-related calls, first apparatus turnout time and travel time, the most common property types visited and estimated property loss, as well as most common types of responses. Data for the Index are from January 1, 2019 through December 31, 2019 and come from ESO’s systems.    

“The Index provides valuable insight into what departments are responding to and how they are responding,” said Bill Gardner, Senior Director of Fire Products for ESO. “We’ve also added a section that digs into the most common types of calls for fire departments outside of EMS calls. Additionally, we take a deeper look at first apparatus turnout time and travel time. We hope the Index helps departments across the country take a close look at how they are performing in comparison to the nationwide numbers.”

Key Findings Include:

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  Fire departments, by and large, respond to more EMS calls than fire calls: Based on our data, we see that EMS calls accounted for more than 70 percent of all calls.
• The most common fire-based calls (100 series) include: 1) Building fire, 2) Passenger vehicle fire, 3) Outside rubbish, trash or waste fire, 4) Cooking fire confined to a container and 5) Brush or brush-and-grass mixture.
• First apparatus turnout time and travel time look positive: On average, first apparatus turnout time clocks in at 1 minute and 10 seconds, while average travel time is 4 minutes and 49 seconds.
• Family dwellings are the most common property type among fire incidents: one or two-family dwelling structures accounted for 34 percent of all call locations, while multifamily dwelling properties accounted for 10 percent of all call locations.
• In aggregate, one or two-family dwellings represented the largest financial loss in fire incidents; however, property loss is under-documented: One or two-family dwellings represented more than $123M in total property loss.

The full Index can be downloaded here.

About the ESO Fire Service Index

The dataset for the ESO Fire Service Index is real-world data, compiled and aggregated from 260 departments across the United States that use ESO’s products and services. These data are based on 1,358,126 calls between January 1, 2019 and December 31, 2019.

About ESO

ESO is dedicated to improving community health and safety through the power of data. Since its founding in 2004, the company continues to pioneer innovative, user-friendly software to meet the changing needs of today’s EMS, fire departments, and hospitals. ESO currently serves thousands of customers throughout North America with a broad software portfolio, including the industry-leading ESO Electronic Health Record (EHR), the next generation ePCR; ESO Health Data Exchange (HDE), the first-of-its-kind healthcare interoperability platform; ESO Fire for fire departments; and ambulance revenue recovery/billing software. ESO is headquartered in  Austin, Texas. For more information, visit:  http://www.eso.com.

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