Category Archives: Industry: Healthcare

Healthcare is an ever evolving industry, and field. These Press Releases, will keep you up to date on the newest, greatest, best, solutions available.

Alera Group Acquires Makro Enterprises


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The expertise of Scott Edlin and his team expands the regional offerings of Alera Group in Nevada. They are a strong expansion of our expertise in employee benefits, and we are excited to welcome them.

Alera Group, an independent national insurance brokerage and wealth management firm, today announced that it has acquired Makro Enterprises (Makro), effective September 1, 2019. Makro will join Alera Group through local firm GLB Insurance.

Makro offers employee benefits and insurance services for clients throughout Las Vegas and the surrounding region. Makro was formerly the insurance arm of ManagedPay, a Las Vegas payroll company.

“The expertise of Scott Edlin and his team expands the regional offerings of Alera Group in Nevada. They are a strong expansion of our expertise in employee benefits, and we are excited to welcome them to Alera Group,” said Alan Levitz, CEO of Alera Group.

“We are thrilled to join Alera Group and, locally, the GLB team,” said Scott Edlin, Managing Partner of Makro. “The national scope of resources will be hugely valuable as we continue to serve our clients with excellence, and we look forward to collaborating with other Alera Group firms across the country.”

The Makro service team will continue serving clients in their current roles. Additionally, all payroll services through ManagedPay will continue going forward through that organization. Terms of the transaction were not disclosed.

About Alera Group

Based in Deerfield, IL, Alera Group’s over 1,500 employees serve thousands of clients nationally in employee benefits, property and casualty, risk management and wealth management. Alera Group is the 15th largest independent insurance agency in the country. For more information, visit http://www.aleragroup.com or follow Alera Group on Twitter: @AleraGroupUS

Alera Group: Rob Lieblein, Chief Development Officer, 717-329-2451, rob.lieblein@aleragroup.com

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Packline Materials Handling Announce The Production Of The New Coffin Lifter Designed To Support And Rotate Coffins During Transportation


The Coffin Lifter is the ideal solution to increase efficiency and improve health and safety conditions.

New to Packline Materials Handling, the Coffin Lifter is a bespoke attachment that is permanently mounted to a heavy-duty stacker truck. The Coffin Lifting attachment is designed to support and rotate coffins, up to 660lbs, when they need to be moved from one area to another. It is possible to slide the coffin away from the attachment and on to a shelf or stand as required.

There is a rotation function to re-orientate the coffin as desired. The front and rear rollers have a brake system which are knee operated to ensure that the coffin is secure while in transit.

The lifter has electric lift and is manually pushed along. Electric drive versions also available. The maximum lifting height for inserting the coffin into racking is 84” (2140mm). If the coffin is required to be rotated it should not exceed 39” (1000mm) high to ensure the stability of the truck.

The truck is fitted with counterbalance weights of 88lbs (40kg) to ensure stability. It is always recommended to ensure the heaviest end of the coffin sits closest to the lifter’s mast.

Technical Specification:

Safe Working Load = 661lbs (300kg)

Maximum roller pitch = 64” (1646mm)

Overall length when parallel with legs = 78” (2000mm)

Overall lifter length = 108” (2759mm)

Maximum lift height when parallel with legs = 84” (2140mm)

Maximum lift height at 90 degrees = 39” (1000mm)

The coffin lifting machine is backed up by a full bespoke design service so ensuring that the right solution can be made to suit most requirements. The design focuses on the safety and ergonomic working conditions of the operator.

Packline Materials Handling is a leading manufacturer and supplier of quality materials handling equipment for a wide range of industries worldwide.

Packline Materials Handling can provide bespoke lifting and handling solutions for most materials handling issues by creating new concepts or tailoring existing lifting and handling equipment to meet specific requirements.

Packline’s range of lifters and attachments are built to order allowing our sales team to ensure that you get the correct lifting and handling solution for your needs.

The company’s in-house design facility and workshop enables high quality and effective solutions to be realised within short lead times.

For further information on the Coffin Lifter, or the full range of lifting and handling equipment, please contact Packline Materials Handling.

Packline Ltd

Unit 28

Newtown Business Park

Ringwood Road

Poole, Dorset

BH12 3LL, UK

https://www.packline.co.uk/stacker-handling-coffins/

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Women’s Excellence Welcomes Dr. Caela Hesano, MD to Their Team


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Women’s Excellence is pleased to welcome Dr. Caela Hesano, MD to the team. Dr. Hesano is an understanding, caring and highly skilled Obstetrician/Gynecologist. She approaches patients compassionately and offers comprehensive obstetrical and gynecological care, including high-risk obstetrical medicine. Dr. Hesano strives to ensure that each visit is comfortable, patient-focused, and that every patient feels her concerns have been fully addressed.

Dr. Hesano practices evidence-based medicine and stays current with new changes and opportunities that may benefit her patients. She has a special interest in caring for adolescents and minimal invasive surgery, as well as treating endometriosis, chronic pelvic pain, abnormal uterine bleeding, and much more! Dr. Hesano specializes in a wide range of complex concerns including:


  • Endometriosis
  • Pelvic pain
  • Pelvic adhesions
  • Pelvic infections
  • Minimally invasive robotic surgery
  • Laparoscopic surgery
  • Ovarian cysts
  • Uterine fibroids
  • Uterine polyps
  • Abnormal uterine bleeding including heavy, irregular and/or painful periods
  • Pelvic organ prolapse
  • Hormonal irregularities
  • Menopause
  • Osteoporosis
  • Infertility
  • Genetic testing

“Caela is a dedicated obstetrician and gynecologist who is committed to patient care and advanced technologies in medicine. Her passion for women’s healthcare will benefit our patients immensely. We’re thrilled to have her on our team!” Dr. Jonathan Zaidan, MD, FACOG, President of Women’s Excellence

For more information or to schedule an appointment, visit http://www.WomensExcellence.com. Online Patient Support Specialists are available Monday through Friday from 8am-5pm to assist new, current, and prospective patients. The chat is located at the bottom right corner of your computer or mobile device screen at http://www.WomensExcellence.com. During offline hours, all chats sent will be messaged directly to a Women’s Excellence team member. Offline messages will receive a response within 24 hours. Messages received during the weekend will be answered the next business week.

Appointments can also be made at (248) 693-0543.

Women’s Excellence is the most comprehensive obstetric and gynecologic office in Michigan. Additionally, they specialize in menopause, weight control, bladder control, endometriosis, robotic surgery, oncology, and midwifery services. Women’s Excellence is committed to staying at the forefront of innovation with cutting edge technologies utilizing robotic surgery and minimally invasive surgical options when possible. The knowledgeable, compassionate physicians and healthcare providers of Women’s Excellence focus on patient-centered processes to deliver the highest quality of care. They are affiliated with most insurances. They offer seamless medical record access via a state-of-the-art patient portal and use the latest technology for record keeping and sharing, making the patient experience easier and more efficient. Women’s Excellence is taking new patients and is conveniently located throughout southeastern Michigan in Birmingham, Lake Orion, Clarkston, Rochester, Royal Oak, and West Bloomfield. Coming soon, Women’s Excellence will open in Lapeer, Michigan. For more information, visit http://www.WomensExcellence.com.

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Mediaplanet and Schoox Team up to Discuss the Importance of Connecting Learning and Performance in the Workplace


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“The cross-platform campaign advocates for an increased emphasis on overall employee health, engagement, and benefits.”

Using the expertise of industry leaders to explore solutions to problems facing the ever-changing corporate landscape, Mediaplanet today announces the launch of its September, open enrollment edition of their campaign, “Employee Benefits and Engagement.” With topics ranging from the importance of candid one-on-one conversations, ideas for improving wellness initiatives, investing in smoking cessation activities, how continuous learning and development for employees and management is key to employee engagement, to the importance of transparency around pay equity, the campaign shows how companies can thrive when they invest in the wellbeing and success of their employees.

The cross-platform campaign advocates for an increased emphasis on overall employee health, engagement, and benefits. By partnering with the HR industry’s most prominent thought leaders, the included stories highlight the importance for employers to expand employee benefits and development programs, implement HR efficiencies, and improve wellbeing solutions. Its ultimate aim is to help managers and HR professionals cultivate a happier, healthier, and more developed workforce, all while boosting company engagement, which improves retention and allows for the professional growth of top talent.

In the campaign, Matthew Brown, vice president of learning and brand success at Schoox, discusses the changes occurring in the workforce, like performance management shifting away from the point-in-time evaluations. In addition, he emphasizes the important connection between learning and performance, and why companies should be incorporating the two simultaneously. “The Brandon Hall Group reports that fewer than half of companies effectively link learning to performance. Yet, connecting the two provides a line of sight into employee skills, knowledge, and competency gaps. Companies are able to demonstrate their commitment to growth and career opportunities — increasing engagement, retention, and attracting more talent.” Read more here.

The print component of “Employee Benefits & Engagement” is distributed in today’s edition of USA Today New York, Los Angeles, Chicago, Houston, San Francisco, Las Vegas, Washington DC, Baltimore, and Philadelphia. In addition, it will be distributed at several industry-focused conferences, including the HERO Forum this weekend, SHRM Inclusion, ATD’s Core 4 Conference, HRSouthwest, the HR Technology Conference & Expo, WorldatWork 2020 Total Rewards Conference, and more. The digital component is distributed nationally, through a vast social media strategy, and across a network of top news sites and partner outlets. To explore the digital version of the campaign, click here.

This campaign was made possible with the support of the Society for Human Resource Management, WorldatWork, Health Enhancement Research Organization, National Alliance of Healthcare Purchaser Coalitions, Integrated Benefits Institute, Midwest Business Group on Health, Association for Talent Development, DallasHR, WELCOA, Human Resource Executive Magazine, National Business Group on Health, Human Resource Executive Magazine, Paychex, the American Heart Association, WorkPartners, CareerArc, Paragon Relocation Services, Vaxserve, DeVryWORKS, Desktime, Carrot.co, International Coach Federation, EE Incentives, Marketplace Chaplains, and Schoox.

About Mediaplanet

Mediaplanet specializes in the creation of content marketing campaigns covering a variety of industries. We tell meaningful stories that educate our audience and position our clients as solution providers. Our unique ability to pair the right leaders with the right readers, through the right platforms, has made Mediaplanet a global content marketing powerhouse. Our award-winning stories have won the hearts of countless readers while serving as a valuable platform for brands and their missions. Just call us storytellers with a purpose. Please visit http://www.mediaplanet.com for more on who we are and what we do.

Insert Press Contact:

Rebecca Levine

Rebecca.levine@mediaplanet.com

646-755-7966

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Invistics Awarded NIH Grant as Part of Initiative to Help End Addiction


Invistics, the leading provider of advanced healthcare inventory visibility and analytics software, today announced that the National Institutes of Health (NIH) has awarded the company an additional supplementary grant to further expand its drug diversion program. The supplementary grant was awarded as part of the small business awards made through the NIH HEAL (Helping to End Addiction Long-Term) Initiative. NIH launched the HEAL Initiative in 2018 in an effort to address the national opioid crisis using scientific solutions. In total, NIH has granted Invistics over $2 million. NIH has also extended the research project timeline through November 2020.

Invistics’ drug diversion program currently leverages machine learning and advanced analytics to detect opioid and drug theft across nursing and pharmacy departments in hospitals and health systems. This second supplementary grant will help Invistics expand its program to cover anesthesiology departments, an area where drug diversion commonly occurs within hospitals.

“Drug theft continues to be an issue that jeopardizes patients and that affects all healthcare providers. With this grant, we plan to help hospitals and health systems get the resources they need to detect drug diversion in a matter of days instead of weeks,” said Tom Knight, founder and CEO of Invistics. “We’re grateful for the continued support of NIH as we work with hospitals to prevent and detect drug diversion, thus increasing patient safety and reducing financial risk.”

According to a recent survey, 98 percent of respondents believed that drug diversion negatively impacts patient care and compliance. An example of the negative impact of drug diversion includes a recent CDC report of a Hepatitis C outbreak that was caused by a nurse diverting opioids in Washington.

“This Hepatitis C outbreak is just the latest example of why we are working with hospitals to prevent and detect drug diversion – patient safety,” added Knight. “Many hospitals recognize the issue and are taking steps to increase patient safety, but often it is not enough.”

The National Institute on Drug Abuse (NIDA), part of NIH, awarded Invistics a grant for the first phase of its research in 2017.

Invistics’ drug detection software is currently available to all hospitals and health systems across the U.S. To learn more about the NIH research results and Invistics, visit https://www.invistics.com.

Research reported in this publication was supported by the National Institute on Drug Abuse, part of the National Institutes of Health, under Award Number 1R44DA044083-01. The content is solely the responsibility of the authors and does not necessarily represent the official views of the National Institutes of Health.

About Invistics

Invistics is the leading provider of cloud-based software solutions for healthcare inventory visibility, providing advanced analytics and actionable insights for hospitals and health systems who want to detect and prevent drug diversion. Invistics’ solution, called Flowlytics®, tracks the movement of drugs across the complex supply chain – from the time they are shipped from the wholesaler to a healthcare facility, then each time drugs are moved throughout the hospital and administered to patients.

Atlanta-based Invistics Corporation also provides inventory visibility for manufacturers, distributers, repackagers and controlled substance registrants, helping to reduce inventory costs and compliance risks within a single facility or across the extended enterprise. To learn more, visit https://www.invistics.com.

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WMS Software Developer Datex Releases Guide on Reducing Warehouse Costs


Using technology to reduce warehousing costs

How to Use Technology to Reduce Warehouse Costs Guide

“Having higher warehouse costs can mean that a warehouse operator or third party logistics provider is less competitive and able to attract and retain business” explained Michael Armanious, Vice President of Sales and Marketing for Datex.

Warehouse management software developer Datex recently released a guide to help 3PLs, distributors and fulfillment warehouse operators reduce warehousing costs using technology. The guide explains the reasons why warehousing operations costs are rising and how technology can play a vital role in curbing costs. The guide is free with registration for immediate download.

The 70+ page guide includes actionable suggestions and covers topics such as:

1. Using technology produces cost savings, aids in eliminating errors and increasing productivity

2. How workarounds are costing your company money

3. How protecting your IT infrastructure helps keep costs under control

4. The importance of using warehouse technology in contract packaging and contract manufacturing warehouses

“Our team has been hearing from supply chain management professionals about their frustration in dealing with rising warehouse costs, the need for faster order processing and shipments and increasingly complex inventory management challenges. Having higher warehouse costs can mean that a warehouse operator or third party logistics provider is less competitive and able to attract and retain business. This year it is especially important to control warehouse costs due to increasing transportation and logistics costs. From truck driver shortages to the new IMO January 2020 regulations that will increase the cost of fuel used on ocean-going ships, supply chain costs are escalating” said Michael Armanious, Vice President of Sales and Marketing.

The Datex guide entitled “How to Use Technology to Reduce Warehouse Costs” is available for immediate download here.

About Datex

A Microsoft Gold Partner, Datex provides flexible, reliable supply chain technology solutions to help make businesses more profitable. In successful operation since 1978, Datex has helped companies operate more efficiently and productively. Datex can provide state-of-the-art technology including award winning Microsoft-based warehouse management software, mobile devices and services such as EDI and mobile device management. Specializing in white glove service, Datex support, software development, implementation, project management and sales services are provided exclusively by employees rather than outsourced to third party vendors. For more information, please contact Laura Olson, Director of Sales and Marketing at 727-400-3641.

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Impact Advisors Named to Consulting Magazine’s Best Small Firms to Work For List for 10th Year


Our firm was founded on the idea that if you provide a culture of caring for your team, the high-quality results and passion for the work will follow.

Impact Advisors, a leading provider of clinical, revenue cycle and information technology services to the healthcare industry, announced today that it is ranked No. 5 on Consulting Magazine’s Best Small Firms to Work For list. This is the 10th year the firm has received this prestigious honor.

“Our firm was founded on the idea that if you provide a culture of caring for your team, the high-quality results and passion for the work will follow,” said Andy Smith, President and Co-Founder of Impact Advisors. “We are committed to maintaining and enhancing firm culture and associate satisfaction and will continue to make it a priority.”

Consulting Magazine’s Best Firms to Work For survey is widely considered to be the most comprehensive, independent source of opinion about the quality of life within the consulting professions’ top firms. Results are based on an online survey, ranking firms in six different categories: client engagement, firm culture, firm leadership, career development, work/life balance, and compensation and benefits. This is the 20th year the publication has ranked the Best Small Firms, and Impact Advisors belongs to a small group that has made the list for 10 years. More than 11,000 consultants representing over 300 firms participated in the survey.

“We are looking forward to celebrating 10 years on Consulting Magazine’s Best Small Firms to Work For list with our Impact Advisors family,” said Michael Nutter, Vice President and Happyologist at Impact Advisors. “This recognition and milestone affirms our organization’s commitment to culture, and our overall success proves we are living and breathing it every day.”

Impact Advisors is committed to its associates’ well-being, professional development and happiness. The firm continuously invests in opportunities for its team to enhance their capabilities and provides year-round employee engagement events and activities, including an annual associate retreat, VIP Calls and Happy Checks. Associates are encouraged to participate in the firm’s team-focused health and wellness program, Health Waves, and its virtual “fun” program, Culture Waves, featuring themed activities related to events like the Oscars, March Madness and the Kentucky Derby. Additionally, Impact Advisors celebrates each associate through promoting professional development as a priority, as well as a formal coaching program.

The firm will be one of the recipients honored at the annual Best Firms to Work For gala awards dinner on Sept. 19 at the University Club in Chicago. For more information on Impact Advisors, visit http://www.impact-advisors.com or visit the company on Facebook at http://www.facebook.com/impactadvisors.

About Impact Advisors

Impact Advisors is a nationally recognized healthcare consulting firm and trusted partner of industry leaders focused on delivering clinical, revenue cycle, and information technology services to solve some of healthcare’s toughest challenges. Our comprehensive suite of patient access, clinical and revenue cycle services spans the lifecycle of our clients’ needs. Our experienced team has a powerful combination of clinical, revenue, operations, consulting and IT experience. The firm has earned a number of prestigious industry and workplace awards: Best in KLAS® for 12 consecutive years, CRN Solution Provider and CRN Fast Growth 150, Modern Healthcare’s Largest Revenue Cycle Management Firms, Healthcare Informatics HCI 100, as well as “best place to work” awards from: Modern Healthcare, Consulting Magazine, Becker’s Hospital Review and Achievers. For more information about Impact Advisors, visit http://www.impact-advisors.com.

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Illinois-Based Marketing Firm Helps Shape the Future of Social Media


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One of the biggest changes to Facebook and other platforms over the last two years is the heavy restrictions they have placed on what can and cannot be in paid ads.

Effective digital marketing is a must in today’s marketplace, and Aurora-Illinois based Strategic & Creative Marketing Inc. (S/C) is at the forefront of the movement. With noticeable expertise in creating paid social marketing campaigns, top online leaders have from Facebook and LinkedIn reached out to S/C’s Director of Social and Digital Marketing, Tami Wloch, requesting her input on their national advisory panels. As a result, Wloch’s contributions and feedback are shaping the direction of social media, while simultaneously providing a strategic advantage to all of her clients.

Currently, Wloch serves on advisory panels for some of the biggest names in social media, including Facebook and LinkedIn. Within this advisory role, she offers customer feedback, product evaluations, and consumer input. This uniquely positions her to gain insight into today’s best social media practices. In turn, Wloch applies this insider knowledge to S/C clients, giving them a leg up in the world of digital marketing.

“One of the biggest changes to Facebook and other platforms over the last two years is the heavy restrictions they have placed on what can and cannot be in paid ads,” Wloch said. “My team and I get updates often from my Facebook contacts about what isn’t allowed. Because of this, about 90% of the time, when we create a post or graphic for a client, it passes the ‘test’ and starts running. Most of the time when clients try to create their own graphics, they do not know the ‘rules’ and their post is rejected with no explanation. If we do get an odd rejection, I can reach out to my Facebook reps and they can approve the post almost immediately, so it starts running.”

Due to their unique insider knowledge, the S/C team crafts dynamic content that achieves better business recognition and product consumption for their clients. This expertise has earned them numerous successful placements in top online platforms, including, CNN, BuzzFeed, Daily Wire, USA Today, BBC News, Huffington Post, Chicago Tribune, RetailMeNot, and Oprah.com.

With demonstrated results, S/C continues to achieve extremely successful audience engagement for both business-to-business and business-to-consumer marketing.

For a 100-year-old law firm client, with zero prior digital marketing experience, S/C generated nearly 25,000 digital impressions in its first month of social media advertising. Today, this same firm regularly receives a 6-7% engagement rate, which has ultimately increased their company’s brand recognition and community engagement.

S/C accomplished similar results in their business-to-consumer marketing approach, where they aided a home inspection company owner in increasing his online visibility by 7,000 views in just a few weeks. Today, his company regularly achieves 8-15% audience engagement.

“The average engagement rate on social media is .05% so our numbers are huge in comparison,” Wloch said.

“It’s absolutely important for every company to maintain a social media presence,” Wloch emphasized. “And now with recent changes on the platforms and increased restrictions, organic posts are not reaching audiences as they did in the past. So, businesses must implement ad buys to reach targeted audiences on social media. We are experts in using the AI (Artificial Intelligence) software to reach the exact individuals that clients want to speak to! We pride ourselves in crafting the right message and reaching the right audience to increase awareness and sales for our clients.”

For more information, visit scmarketinginc.com.

About Strategic & Creative Marketing Inc.:

Aurora, Illinois-based Strategic & Creative Marketing Inc, is a full-service marketing firm established in 2001, and experienced at working with small, medium and Fortune 500 companies. The firm holds a Women’s Business Enterprise (WBE) Certification and a Women Owned Small Business Certification (WOSB) issued by Women’s Business Enterprise National Council (WBENC). The firm’s team has created and implemented national, regional and local marketing and recruitment marketing campaigns. Creative tactics are based on carefully-crafted marketing plans and strategies first, and include print and on-air ads, social media paid ads and organic campaigns, trade shows, emails, video, public relations and promotions. Owner and President Susan MacNicol leverages 25 years of corporate marketing experience in the U.S. and globally to ensure that campaigns are integrated, backed by data and have the most compelling message reaching the right target market through the most effective tactics. MacNicol and Director of Social and Digital Marketing Tami Wloch speak and train locally and globally on all aspects of Marketing, including Social Media, Employment Branding and more. For more information, visit https://www.scmarketinginc.com. ###

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Foundational Role of Experience in Healthcare Affirmed through Global Trends and Insights


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The Beryl Institute announces the release of the full research report from its latest patient experience benchmarking study, A Call to Action for the Future of Human Experience.

The Beryl Institute announces the release of the full research report from its latest patient experience benchmarking study, A Call to Action for the Future of Human Experience. The study engaged over 1,000 healthcare organization voices from 34 countries across six continents and shares trends, identifies changes, elevates challenges and shares insights on patient experience including how healthcare professionals are structuring their experience efforts across the globe.

Since the launch of its first biennial benchmarking study in 2011, the Institute continues to expand the conversation on experience. It has evolved from something that healthcare does to what healthcare is and will need to be. The study reinforces the idea that experience is essential to the future of healthcare and through community, greater change can be achieved.

The study reveals relevant and practical data and insights, providing clarity on the state of patient experience across the continuum of care. According to the research:

  • Patient experience efforts continue to mature and remain established within healthcare organizations.
  • An integrated view of experience continues to be supported and is grounded in the engagement of patients and families as well as employees.
  • Focused leadership remains the greatest support of experience, while diluted leadership emerges as the biggest roadblock.
  • Culture is vital for achieving positive experience efforts, signifying a growing recognition that the types of organizations we build in healthcare are the foundations for the experience provided.
  • Healthcare organizations are utilizing social media feedback as a tool to measure their overall improvement in patient experience.
  • The eight strategic lenses of The Beryl Institute’s Experience Framework support and influence experience outcomes.

“The patient experience movement is at an exciting moment in its arc of life” said Jason Wolf, Ph.D., CPXP, President of The Beryl Institute. “We are now at an inflection point, where healthcare organizations globally now recognize the broad and integrated effort it takes to elevate the human experience they provide. It this realization and the action that results that will ultimately lead to the outcomes healthcare aspires to achieve every day.”

This year’s study was conducted in partnership with patient experience management firm Service Management Group. A complimentary webinar of the research occurred on Tuesday, September 10th. To access the complimentary research report and to view a recording of the webinar, visit: http://www.theberylinstitute.org/?page=PXBENCHMARKING.

About The Beryl Institute:

The Beryl Institute is a global community that builds the capacity of organizations to elevate the human experience in healthcare and develops individuals who impact experience excellence. We believe human experience is grounded in the patient & family experience and integrates the experiences of healthcare staff and the communities they serve.

We define patient experience as the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care.

About Service Management Group (SMG):

SMG inspires experiences that improve people’s lives. We are a catalyst for change, providing actionable customer, patient, and employee insights that boost loyalty and drive business outcomes. Our unique model puts a dual focus on platform technology and professional services—making it easier to collect, analyze, and share feedback and behavioral data across the enterprise. To learn more about our customer experience management, employee experience, and brand research solutions, visit http://www.smg.com.

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