Gisela Landreville, Philip Segal, and Dr. Gregory Toback Use the Keystone Genesis Guided Surgery Kit for the First Time

Dr. Toback is working directly with the Keystone engineer to assure this kit is of optimal design for use by doctors worldwide.

New London, CT (PRWEB)
January 08, 2020

Highly esteemed periodontist, Dr. Gregory Toback of Shoreline Periodontics, becomes the first doctor to use the Keystone Genesis Guided Surgery Kit to predictably replace teeth with dental implants in New London, CT. The kit includes all lengths and diameters of straight and tapered Genesis dental implants, allowing periodontists and dental implant surgeons to restore one, several, or all missing teeth with the utmost precision and accuracy.

Keystone Dental is one of the leading manufacturers of dental implant systems and planning software for dental professionals. Their newest Genesis Guided Surgery Kit uses innovative design and advanced technology to aid in aesthetic-driven treatment planning for predictable, long-term results. The kit provides all necessary dental implant diameters, lengths, and shapes for the most accurate replacement of a missing tooth. The unique design of each Genesis implant ensures significantly greater surgical success (with expert planning and treatment) for patients with any number of missing teeth and for immediate placement after extraction. Dr. Toback is working directly with the Keystone engineer to assure this kit is of optimal design for use by doctors worldwide.

Dr. Toback and his associate, Dr. Marianne Urbanski, offer guided dental implant placement for all dental implant surgeries, including their teeth-in-a-day dental implant protocol for single and full arch missing teeth. Using 3D CBCT scans and digital software, Drs. Toback and Urbanski can virtually plan surgery and build restorations, then create fully customized surgical guides prior to surgery. Following an advanced protocol, the periodontists can extract a tooth or teeth, surgically place dental implants using the guide, and attach a fixed restoration all in a single procedure.

“Teeth-in-a-day is possible because of our technology and 3D imaging,” said Dr. Toback. “We can plan the entire case ahead of time and build the teeth beforehand. This is a great benefit for patients because they can leave our office with fixed teeth and avoid removable temporaries during healing.”

Combined, periodontists, Drs. Toback and Urbanski, have decades of experience in dental implant treatment. Using advanced technology and systems like the Keystone Genesis kit, the team provides predictable care with beautiful and functional long-term results.

Shoreline Periodontics offers advanced dental implant care in New London, CT and Westerly, RI. To schedule an appointment with either periodontist, visit http://www.shorelineperio.com or call the office. The New London office can be reached at 860-443-2428 and the Westerly office can be reached at 401-596-0000.

About the Periodontists

Shoreline Periodontics is a periodontal practice offering personalized dental care for patients since 1998 and is located in New London, CT and Westerly, RI. Leading board-certified periodontist, Dr. Gregory A. Toback, received his B.A. from St. John’s University and his Doctorate of Dental Medicine from the University of Connecticut. He also received advanced training in periodontics and dental implants at the University of Texas Health Science Center in San Antonio. Dr. Marianne Urbanski has been voted one of Connecticut’s top dentists for more than seven years by Connecticut Magazine. Dr. Urbanski graduated cum laude from the College of Holy Cross in Worcester, Massachusetts where she earned a Bachelors’ degree in Biology. She also received her Doctor of Dental Medicine degree and her Masters’ of Dental Science degree from the University of Connecticut Dental School. Dr. Urbanski and Dr. Toback pride themselves on offering caring, professional treatment to each patient. Dr. Toback and Dr. Urbanski focus on minimally invasive surgeries including LANAP® laser gum surgery and are certified to offer the Chao Pinhole Surgical Technique™ for treatment of gum recession. To learn more about Shoreline Periodontics and their dental services visit their website at http://www.shorelineperio.com or call 860-443-2428 for the New London, CT location, or 401-596-0000 for the Westerly, RI office.

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BOCA RATON, Fla. (PRWEB)
January 08, 2020

Quality Health Care Concierge was founded by Michelle Kavall, RN MSN, with the purpose of providing a holistic care approach and to maintain a comfortable and preferred lifestyle with their Companion Care services in the Boca Raton and Palm Beach communities. Mrs. Kavall has a passion for holistic care and has been a leader in the healthcare field for over a decade. Thanks to her impressive educational background in Healthcare & Nursing Leadership, she managed to become a pioneer in the home health care industry in Florida and New York City. While working for large healthcare organizations, start-up home health technology companies, volunteering efforts, studying healthcare trends, and even being a Facilitator for Cornell University, Mrs. Kavall managed to transcribe the ideal solution for helping people in the community with Quality Health Care Concierge.

The team is a comprised group of trained professionals who are dedicated to providing support services to their members. They take pride in providing the ones who are in need of quality companion care services to assist them in their daily tasks, routines, or new opportunities to make the best out of each and every day. “We opened Quality Health Care Concierge with a mission to provide prestigious private companion care services to those that wish to maintain their quality of life, in the comfort of their home, while having someone assist with their everyday tasks. We truly understand how important it is to feel secure while continuing with an established and loved routine that our members can trust,” said Michelle Kavall, Founder and President.

The perfect 5-star ratings offered by Google and Yelp are the results of the hard work of the professionals working at Quality Health Care Concierge. They are also part of the Greater Boca Raton Chamber of Commerce and they are striving to further their relationship and dedication within BBB. They work with top notch and trusted physicians with over 25 years of experience in managing pain and a high quality of life. The mission has always been to go above and beyond so that elite service can be offered to serve the aging Florida community in their preferred place of living. Besides providing in-home services, they can also recommend various highly-rated certified holistic care networks that manage and treat an array of ailments such as Epilepsy, Alzheimer’s Disease, Cancer, Anxiety Disorders, Multiple Sclerosis, Post-traumatic stress disorders, and many neuropathies. Their team is specifically knowledgeable in the care needs of the elderly population and are individually chosen as an optimal match for their clients. The attention to detail, care needs, availability of a holistic care network at their fingertips, and requests of the customers combined with high satisfaction rates makes Quality Health Care Concierge one of the most trusted elder care services in Florida.

At Quality Health Care Concierge, they are providing the best couple care that helps family or loved ones to take a much-needed break from caring for their aging loved ones in their seeking respite care. It is quite normal for family members to feel burnout and exhaustion after prolonged periods of caring for an elderly couple. Elderly couples residing in the community can continue to live their lifestyles in the comfort of their own homes thanks to their elite companion care assistance. Many elderly members have a particular appreciation for the prestigious services available in the comfort of their own homes and community settings.

The overnight companion care service was created to provide overnight companionship for those with anxieties of being home alone overnight and to reduce overnight confusion or wandering outside of the home setting. This 24/7 service ensures that the clients will stay safe in their homes, even throughout the night.

Being an active participant in the community is important for anyone and the Community Care service will help elderly persons remain active. With this service, customers can be accompanied to doctor’s visits, hospital visits, medical centers, treatment centers, etc., or they can be assisted with arranging transportation to and from community visits.

Quality Health Care Concierge can provide caregivers from as little as 4 hours daily through their Personal Assistant and Hourly Care Services. The caregivers are trained to provide services such as socialization and isolation prevention, meal preparation, shopping, medical reminders, grooming, toileting, light housekeeping, basic pet care and so on. This service is perfect for customers who need assistance only in the mornings or evenings.

Quality Health Care Concierge is dedicated to providing the most detail-oriented and customer approved companion care in the community. Their chosen caregivers go through a highly individualized and vigorous application and employment process. Best of all, President and Founder, Michelle Kavall, RN provides all in-person education and support to staff members to ensure top-notch quality in employee success and outlook with a main goal to educate and train our staff for the most pristine care to be provided to its members.

Media Contact

Company: Quality Health Care Concierge

Location: Boca Raton, FL 33432

Telephone: 888-981-5595

Website: QualityHealthCareConcierge.com

Email: info@qualityhealthcareconcierge.com

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ACMA membership has grown every year since inception – and the practice of Case Management and Transitions of Care has only grown to be more complex and demanding. Brian and Marlene will be part of ACMA’s continued goal to provide what our members need.

LITTLE ROCK, Ark. (PRWEB)
January 08, 2020

The American Case Management Association (ACMA), a professional membership organization for nurses, social workers, physician leaders and other professionals in case management and transitions of care practice, announces the addition of two new members to its executive team. Brian Van Norman, CAE, has been named as Senior Vice President, and Marlene Bober, MHA, ACM-RN, will serve as Vice President of Practice Development.

As Senior Vice President, Brian will oversee the organization’s membership services, chapter relations, meeting/event management and public policy.

As Vice President of Practice Development, Marlene will be responsible for ACMA’s ongoing external partnerships/initiatives, standards of practice, certification services, and all professional practice content for conferences, education, simulation training and publications.

“The added expertise of Brian and Marlene to our executive team will strengthen our strategic planning and our services for ACMA’s membership,” said Greg Cunningham, ACMA Founder and CEO. “ACMA membership has grown every year since inception – and the practice of Case Management and Transitions of Care has only grown to be more complex and demanding. Brian and Marlene will be part of ACMA’s continued goal to provide what our members need in our standards, services, advocacy and educational content.”

About Brian Van Norman

With more than 20 years of experience, Brian began his career as a Program Manager for Student Affairs with the American Academy of Family Physicians. He later served as Executive Director for Hotel Brokers International, Executive Director for Children’s Miracle Network at the University of Kansas Medical Center, Director of Chapter Relations and Membership for twelve years with the American Public Works Association in Kansas City and most recently the Chief Membership Development Officer with Shriners International, a 200,000 member organization.

Brian earned a bachelor’s degree in organizational communication and leadership from Southern Nazarene University and is a Certified Association Executive from the American Society of Association Executives.

“Brian brings something I specifically looked for in a candidate – an undeniable understanding and commitment to an association’s mission,” said Cunningham. “He understands that ACMA was created for our members and should remain driven to serve their professional practice needs. We look forward to working with him and continuing our service-based mission.”

About Marlene Bober

With more than 20 years of experience as an Executive Nurse Leader, Marlene’s career includes management roles in medical-surgical and oncology patient care, epidemiology/infection control, and quality and utilization management. She has served as Director of Nursing, Director of Clinical Informatics, and Administrator for Enterprise Care Management where she had accountability for the integration of all acute care management strategies for the Illinois-based Advocate Healthcare system. Her most recent role was that of Vice President for Integrated Care Management for Advocate Aurora Health Care’s 500 sites of care and 27 hospitals.

Marlene earned her Bachelor of Science degree and Master of Science in Health Services degree from the University of St. Francis. She has also earned a certificate of executive management and project management from Harvard T.H. Chan School of Public Health.

“Marlene has a wealth of knowledge in case management, value-based care and strategic planning,” Cunningham said. “It will be her role to ensure ACMA’s Case Management and Transitions of Care standards of practice are represented in our products and services as well as lead external partners and content experts in helping define our future practice. She will have a great positive impact on our organization and members.”

About ACMA

The American Case Management Association (ACMA) is the largest non-profit, professional membership association, for Case Management and Transitions of Care professionals. Founded in 1999, ACMA is comprised of more than 9,000 members nationwide, including nurses, social workers, physicians and other professionals affiliated with case management and transitions of care and over 40,000 educational subscribers. Through research data, educational products and conferences, advocacy and networking events ACMA provides its members with numerous opportunities to develop their skills, grow in their profession and influence public policy. For more information, visit [http://www.acmaweb.org.

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Lisa Malvea

At Caring Transitions, we want to partner with you to create a customized solution that meets your personal goals and timelines. Every family is different and every transition is different – which is why we don’t have a cookie-cutter approach to our services. – Lisa Malvea

ROSWELL, Ga. (PRWEB)
January 08, 2020

With a professional background in business growth and a personal background that includes 18 moves, Lisa Malvea is pleased to announce the launch of her new company – Caring Transitions of Roswell.

This senior-focused relocation and estate-clearing company serves Roswell, Marietta, Alpharetta, Woodstock, Sandy Springs and the surrounding areas. Caring Transitions’ specially-trained professionals handle decluttering, organizing, packing, moving, resettling, in-home estate sales and online auctions, estate clearing and preparing homes for market.

“I have more than 30 years of professional business experience and have spent the last 10 years caring for the seniors in my family. Everyone is already so busy that, when life throws this kind of major transition or project into the mix, we help your family navigate the journey. I’m looking forward to helping people in this community in a way that is caring, collaborative and compassionate,” Malvea said.

Caring Transitions’ services are perfect for managing the many aspects of a senior move, including assisting with the process of downsizing to provide a safer living situation, as well as for busy families and people clearing out the home of a loved one who has moved into assisted care or passed away. All of Caring Transitions’ services are customizable, so clients choose the solution that best fits their needs.

Prior to opening Caring Transitions of Roswell, Malvea spent 13 years working for Procter and Gamble, eight years at Clorox and 10 years as a business growth consultant. In addition to her experience in business, she understands what it’s like to undergo the transitions life brings as we get older. In fact, Malvea has managed 18 moves for her family, eight of which included seniors like her parents and her father in law.

“My mother had Alzheimer’s Disease and both my father and my father in law had vascular dementia. I helped move them through multiple transitions and various stages of care, which required quite a bit of project management. I have a very personal connection to what families go through when they are facing these kinds of transitions and, as the owner of Caring Transitions of Roswell, I have a passion for making that process as smooth and stress free as possible,” Malvea said.

“At Caring Transitions, we want to partner with you to create a customized solution that meets your personal goals and timelines. Every family is different and every transition is different – which is why we don’t have a cookie-cutter approach to our services,” Malvea added. “We know transitions are tough, but we also know that, if you can infuse that process with care, love and laughter, it’s better for everyone. That’s what we want to do at Caring Transitions of Roswell.”

Caring Transitions of Roswell, which is part of the national Caring Transitions franchise, is bonded and insured and all employees are CRT trained and background checked. For additional information, call 770-802-1MOM(1666), email LMalvea@CaringTransitions.com or visit http://www.CaringTransitionsRoswellGA.com.

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Monitor Mondays has become an indispensable source of information for healthcare providers of many different types

ST. PAUL, Minn. (PRWEB)
January 08, 2020

Monitor Mondays, the weekly live podcast produced by RACmonitor.com, is marking the 10th anniversary of its inaugural edition with an extended hour-long live podcast, it’s first of the new calendar year, at 9 a.m. CST on Monday, January 13.

“RACmonitor was launched in 2008 because, at that time, the Recovery Audit Contractor (RAC) program was gaining traction. The Centers for Medicare & Medicaid Services (CMS) had recently concluded a demonstration (pilot) of the RAC concept with four states, and the consensus was that CMS would move forward, and so we wanted to alert hospitals to this new development,” RACmonitor.com Publisher and Monitor Mondays Program Host and Executive Producer Chuck Buck recalled. “The federal auditing that began at that point has only intensified ever since, and Monitor Mondays quickly became a landmark, go-to feature that helps us keep readers and listeners informed.”

Nearly 12,400 professionals from across the U.S. healthcare system subscribe and listen in to Monitor Mondays each week – more than two listeners for each of the estimated 5,500-6,000 hospitals currently operating nationwide. Of those listeners, as many as 1,000 tend to tune in live each Monday morning, and far more take in the recorded podcast, which from 2018 into 2019 boasted more than 250,000 replays across the various streaming platforms that now offer it – including Spotify, iTunes, Google Play, TuneIn, and Stitcher.

“As a new decade begins, it will be more important than ever for compliance practitioners to stay informed and engaged. The interest in healthcare coordination and accountability to secure value-based, positive health outcomes will only accelerate in the future, with the introduction of new technological tools and additional scientific discoveries. Compliance officials will play a critical role in ensuring that their providers maintain sound compliance practices as new delivery and payment designs are implemented to meet these new expectations,” said former U.S. Department of Health and Human Services Inspector General Daniel Levinson, who resigned last year after serving 15 years in that capacity. “As the compliance mission becomes more central to enterprise success, having the right information-gathering and networking opportunities are critical. Through its weekly broadcasts, RACmonitor provides a highly efficient and timely service, precisely to meet these ever-growing needs.”

Levinson was one of 10 healthcare industry experts to record testimonials about the 10th anniversary of Monitor Mondays’ launch – some of which will be shared during the special hour-long live podcast.

“Monitor Mondays has become an indispensable source of information for healthcare providers of many different types,” said William A. Dombi, Esq., President of the National Association for Home Care & Hospice. “I’m privileged to be part of the Monitor Mondays team, and really look forward to another 10 years of great, timely information that covers the topics that are so essential to making healthcare as significant a part of society as it is.”

Monitor Mondays has been recognized for excellence in reporting by numerous individuals and organizations over the years, most recently when ExamWorks listed it among its “50 Best Podcasts for Claims Adjusters” in June 2019.

Looking to the future, Buck pledged that professionals from every corner of the healthcare industry will be able to continue to rely on the website and the podcasts to stay at the vanguard of every relevant change that comes along – which, if the last few years are any indication, are sure to be many.

“RACmonitor and Monitor Mondays will continue to be the single most important source of regulatory and audit news and information,” Buck said. “Both entities will continue to focus on the interaction of the federal government with healthcare providers – provider settings in acute care, ambulatory surgical centers (ASCs), and rural health, as well as behavioral health, including the social determinants of health.”

To to listen to Monitor Mondays and register to listen live every monday, visit https://www.racmonitor.com/monitor-mondays-podcasts or search for Monitor Mondays on any of the aforementioned podcast streaming services.

RACmonitor, a division of MedLearn Media, Inc., is an online news and information source produced to help healthcare providers make informed decisions for their organizations on the activities of third-party contract auditors, such as the Recovery Audit Contractors and governmental auditors such as those with the Office of Inspector General (OIG) within the U.S. Department of Health and Human Services (HHS). RACmonitor offerings for subscribers include:

• 
  Weekly eNewsletters covering hot topics on regulatory compliance
• A weekly live podcast (Monitor Mondays)
• Live webcasts featuring nationally recognized thought leaders
• Special bulletins and news alerts
• Notifications of upcoming webcasts and special programs
• Up-to-date resources at RACUniversity

RACmonitor, along with its family of brands, including ICD10monitor and MedLearn Publishing, are trusted sources of news and information provided under their parent company name, MedLearn Media Inc.

MedLearn Media, Inc. provides trusted expertise to the healthcare industry in the areas of coding, compliance, reimbursement, and regulatory changes. It offers a family of leading brands on multimedia publishing platforms, including print and digital books, visual charts, newsletters, webcasts, seminars, on-demand content, and more. MedLearn Media, Inc. continues to build on a nearly 30-year legacy of trust, reliability, and peace of mind, and it remains a company that customers can depend on. The company is based in St. Paul, Minn. More information can be found online at http://www.medlearnmedia.com.

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Drs. Anate Brauer and Tomer Singer of SGF New York to host nine patient education events in January, February and March 2020.

SGF’s newest full-service location in Manhattan offers access to two leading, board certified reproductive endocrinologists—Drs. Anate Brauer and Tomer Singer—a state-of-the-art laboratory, and an indisputable track record of success.

NEW YORK (PRWEB)
January 08, 2020

Physicians from Shady Grove Fertility (SGF) New York will host nine free educational events this January, February, and March, including three fertility seminars, three donor egg treatment seminars, and three egg freezing seminars.

Attendees can unwind with refreshments during informal, physician-led seminars and question-and-answer sessions with leading experts in infertility.

SGF New York’s fertility seminars will cover infertility basics, including menstrual cycle warning signs, common causes of infertility, how infertility is diagnosed and recommendations for when to see a fertility specialist, success rates, financial programs, treatment options, and much more. SGF New York’s fertility seminars are free and include a complimentary physician consult that can be scheduled onsite.

SGF New York’s donor egg treatment seminars will provide in-depth look into SGF’s internationally renowned Donor Egg Treatment Program, the largest program in the nation. SGF, home to more than 8,000 babies born from donor egg treatment, is one of only a few centers in the nation that recruits, selects, and prescreens (medically, psychologically, and genetically) its own ready-to-cycle egg donors prior to making them available on their donor registry. Further, SGF offers exclusive 100% refund guarantee programs not only for IVF but donor egg treatment—a significant differentiator among other programs in the area. All attendees will receive a complimentary physician consult and one lucky attendee will receive $1,000 off a future donor egg treatment at SGF New York.

SGF New York’s egg freezing seminars will offer attendees a deep dive into SGF’s track record with egg freezing, a fertility-preserving option that’s growing in popularity at an unprecedented 20 percent per year, nationally, with even higher growth rates in New York City and surrounding areas. SGF holds the spot as one of the top five egg freezing programs in the U.S., and the number of women choosing egg freezing at SGF continues to rise. The seminar will cover SGF’s success rates, with SGF being one of only a few centers in the nation with published success rates for women who return to use their frozen eggs. In addition, the seminar will cover what to expect during fertility testing to determine candidacy for egg freezing, what to expect during an egg freezing cycle, financial programs, SGF’s refund guarantees for egg freezing, and much more. All attendees will be entered into a raffle where one lucky attendee will receive $1,000 off a future egg freezing treatment cycle at SGF New York.

All SGF New York seminars will be hosted in their new 15,300 square foot space in New York City, conveniently located at 110 East 60th Street—minutes from nine NY subway stations providing easy access from all boroughs as well as Westchester, Long Island, and Connecticut, and steps from Bloomingdales, Rockefeller Center, Central Park, and The Plaza Hotel.

The SGF New York location is home to physician offices for patient consultations, SGF’s ninth embryology lab, a spacious operating room, embryo transfer room, and recovery bays. Patients benefit from having an onsite dedicated andrology laboratory for sperm preparation and an onsite endocrinology lab for processing bloodwork.

Services available in SGF New York include fertility testing and diagnosis, including semen analysis; non-invasive fertility options such as ovulation induction and intrauterine insemination (IUI); in vitro fertilization (IVF); donor egg treatment; preimplantation genetic testing; fertility preservation through egg freezing; and LGBTQ family building.

Fertility Seminars

January 14 | What to Expect When You’re Not Expecting | Dr. Tomer Singer

February 6 | What to Expect When You’re Not Expecting | Dr. Anate Brauer

March 5 | What to Expect When You’re Not Expecting | Dr. Anate Brauer

Donor Egg Treatment Seminars

January 23 | Donor Egg Treatment | Dr. Anate Brauer

February 13 | Donor Egg Treatment | Dr. Tomer Singer

March 19 | Donor Egg Treatment | Dr. Anate Brauer

Egg Freezing Seminars

January 16 | Egg Freezing | Dr. Anate Brauer

February 24 | Egg Freezing & Endometriosis | Drs. Brauer & Singer, with guest speaker Dr. Seckin

March 26 | Egg Freezing | Dr. Tomer Singer

While all SGF in-person and online events are complimentary, interested parties must register to attend by visiting the SGF calendar of events.

Dr. Anate Brauer earned her medical degree from the George Washington University School of Medicine. She completed her residency training in obstetrics and gynecology at New York Presbyterian Hospital-Weill Cornell Medical Center, and her fellowship training in reproductive endocrinology and infertility at Weill Cornell Medical College in New York, NY. Dr. Brauer is board certified in obstetrics and gynecology and reproductive endocrinology and infertility.

Dr. Singer earned his medical degree from the Sackler School of Medicine and his Master of Business Administration in Health Care Management from Hofstra Zarb School of Business. He completed his residency training in obstetrics and gynecology at Lenox Hill Hospital in New York, NY, where he also served as Chief Resident, and his fellowship training in reproductive endocrinology and infertility fellowship at Weill Cornell Medical College in New York, NY. Dr. Singer is board certified in obstetrics and gynecology and reproductive endocrinology and infertility.

To make an appointment in New York City, call 212-203-4826 or submit this brief form.

To schedule an appointment at any of SGF’s other 35 domestic locations, call the SGF New Patient Center at 888-761-1967.

About Shady Grove Fertility (SGF)

SGF is a leading fertility and IVF center of excellence with more than 85,000 babies born and counting. With 36 locations throughout FL, GA, MD, NY, PA, VA, D.C., and Santiago, Chile, we offer patients individualized care, accept most insurance plans, and make treatment affordable through innovative financial options, including treatment guarantees. More physicians refer their patients to SGF than any other center. Call 1-888-761-1967 or visit ShadyGroveFertility.com.

Loyal patients lead to better hospital outcomes but poor financial experiences threaten relationships and revenue

Most healthcare providers are damaging their brands’ potential by delivering financial care that doesn’t measure up to their clinical care. Put plainly, these providers are putting revenue at risk. – Kevin Fleming, CEO, Loyale Healthcare

LAFAYETTE, Calif. (PRWEB)
January 08, 2020

Every business hopes its customers will be loyal. Loyal customers return for future purchases. They refer their friends and family. And they’re usually more forgiving when the inevitable problem comes up. In some industries, loyalty can suppress the consumer’s urge to look elsewhere, even when there are less expensive alternatives. Any way you look at it, a loyal customer is one of any organization’s most valuable assets.

The same is true for hospitals and the healthcare industry. But unfortunately for some providers, patient loyalty has never been more at risk. As consumer out-of-pocket costs for premiums, deductibles, co-pays and care itself have reached record highs, patients (especially Millennials, Gen Xers and younger) are giving up on the old Primary Care Physician model of care delivery and looking for better value and convenience.

One of the biggest sources of patient/consumer frustration is related to their financial experiences, especially the lack of price transparency and the financial planning made possible by that transparency. For patients, cost is a big deal. So big in fact, that as many as half of Americans have reported avoiding or delaying care because of concerns about their ability to afford it. Those who do pursue care are more likely to abandon treatment or to neglect paying.

These observations were confirmed recently by a survey conducted by Access One, a healthcare finance company, to measure provider loyalty. Responding to the survey, more than 1,000 healthcare consumers said that:

• 
  40% of were unsure how they would pay for an unexpected medical expense under $500
• 60% said an unexpected medical bill of less than $1,000 would spark worry
• 22% said even $250 would prompt financial stress

The survey also explored patients’ experiences figuring out how to pay for the care they have received. Here, survey respondents answered that:

• 20% don’t understand their options for paying for medical procedures or other healthcare expenses
• Just 27% are very satisfied with their options for payment
• 74% say that their providers have not spoken with them regarding patient financing options or the availability of a payment plan in the last two years

Most significant for this analysis, respondents to the survey demonstrate a willingness to switch providers to find a more satisfying financial experience.

• 40% of respondents would switch providers to access affordable payment arrangements, including half of households with children
• 75% are willing to shop around for care based on price (38% already are)
• 81% are most likely to want to discuss financing/payment plans with their provider (any generation)
• Though baby boomers are least likely to consider switching, 71% want to discuss their ability to pay with their physician

We’ve written before about the persistent gap between the quality of a patient’s clinical experience and their financial experience. The results of this survey underscore the financial and operational risks that this gap represents. To us, the message is loud and clear, hospitals can no longer afford to deliver sub-standard experiences in any dimension of the patient’s journey – whether clinical, administrative or financial.

Calculating the value of loyalty

With patient relationships at greater risk than ever before, winning and retaining patients is critical for providers that intend to compete and prosper in today’s increasingly consumer-driven marketplace. Patient retention – or loyalty – has become one of a hospital’s most valuable financial indicators, so it’s important to know how much each one of those relationships is worth.

One of the most straightforward ways to measure the value of a patient’s loyalty is to calculate the average lifetime value of a patient relationship. The formula is a simple one: V x N x Y, where V = the average value of a billable patient encounters in any given patient population, N = the average number of encounters per year and Y= the average number of years the patient will visit the hospital. The calculation can be refined by segmentation and/or multipliers to account for the patient’s influence on other patients.

Simplified even further, it’s possible to calculate a rough estimate using the Centers for Medicare & Medicaid Services’ (CMS) Net Healthcare Expenditure for 2018 figure of $11,172 per person.

• Let’s say 50%, or of this per-person expenditure represents a patient’s billable encounters with a hospital in a year, representing $5,586 in provider revenue. Please note: The revenue source (payer) is irrelevant because patient choice drives the revenue, not the relationship between the payer (insurance company) and the provider.
• Average annual per-patient hospital expenditure per year of $5,586 is multiplied by the average number of years the patient is expected to return to the provider, in this case 25
• Yields a Lifetime Patient Value of $139,650, which accounting for inflation of 2.1% over the lifetime of the patient relationship becomes $177,644 in hospital revenue directly attributable to each patient based on the behavior of the average patient.

This is of course a crude over-simplification, but it illustrates how any provider can use its own patient encounter and financial data to determine its own lifetime patient value. Hospitals may also have the ability to calculate the multiplier effect that loyal patients can have on patient acquisition. One analysis suggests that a patient’s total lifetime value is more than $600,000.

Using this calculation and the patient survey results cited above, providers must consider the impact of patient attrition in an increasingly competitive marketplace. If 40% of patients are willing to switch providers to access more affordable payment arrangements, how much revenue is at risk?

On the other hand, the upside opportunity for providers that step up to meet patients’ expectations are tremendous. Here, innovative providers have the enviable opportunity to project the longer-term impacts if they are able to lure away 40% of their competitors’ patients by offering more consumer-friendly financial experiences.

In our experience helping healthcare providers attract and retain more patients, “consumer-friendly” financial experiences are characterized by a number of attributes, up to and including:

1. Single-platform communications between physician/practice and patient, including financial information pertinent to the patient’s care and treatment throughout their care journey

2. Price transparency before treatment begins, with estimations for the total cost of care as well as the patient’s portion for payment

3. Payment plan options to assist patients whose financial circumstances do not allow for full payment when due

4. Investments in lower-cost care delivery channels, such as telehealth and/or urgent care facilities that offer lower costs, greater convenience and improved accessibility for non-emergent patients

5. Personalized wellness programs and content, leveraging patient data to inform ongoing patient communications to optimize health outcomes

Why a healthcare provider’s brand matters more now than ever

At its highest level, a “brand” is defined as the emotional and psychological associations that a person (patient) or market makes with a hospital or healthcare system. Strong brands enjoy greater customer loyalty, better financial performance and higher valuations. But, as this analysis and the survey results above illustrate, most healthcare providers are damaging their brands’ potential by delivering financial care that doesn’t measure up to the high standards associated with their clinical care. Put plainly, these providers are putting revenue at risk.

At Loyale Healthcare, we’re proud to have been chosen as the patient financial engagement platform for HCA Healthcare, recently recognized as one of healthcare’s most valuable brands by BrandFinance. Working together with HCA and other healthcare enterprises across the country, we’re bridging the gap between what patients expect and what they get in their financial dealings with their providers. With upfront price transparency; personalized, data-driven financial plans; patient financing; responsive digital patient communications and the industry’s most robust patient financial portal, we’re helping healthcare providers meet their patients’ – and their markets’ – highest expectations for financial care.

Our company was founded on the principle that fiercely loyal patients are indeed a provider’s most valuable asset. Our founder, Dan Peterson, was among the first to recognize the disruption that consumerism would inevitably bring to healthcare, so Loyale was developed to help providers compete and grow – with a platform designed from the ground up to complement and integrate healthcare providers’ existing technologies to enable the delivery of comprehensive, holistic care.

By bringing the entire patient journey into view for patients and providers, we’re helping companies like HCA Healthcare burnish their brands, build patient loyalty and improve financial performance. Based on the responses of patients, it appears we’re on the right track.

Kevin Fleming is the CEO of Loyale Healthcare

About Loyale

Loyale Patient Financial Manager™ is a comprehensive patient financial engagement technology platform leveraging a suite of configurable solution components including predictive analytics, intelligent workflows, multiple patient financing vehicles, communications, payments, digital front doors and other key capabilities.

Loyale Healthcare is committed to a mission of turning patient responsibility into lasting loyalty for its healthcare provider customers. Based in Lafayette, California, Loyale and its leadership team bring 27 years of expertise delivering leading financial engagement solutions for complex business environments. Loyale currently serves approximately 12,000 healthcare providers across 48 states. Loyale recently announced an enterprise level strategic partnership with Parallon including deployment of its industry leading technology to all HCA hospitals and Physician Groups.

Royal Biologics MAGNUS Viable Cellular Allograft

“MAGNUS presents a novel product class opportunity in orthopedics. We feel that the industry was calling for a DMSO-free viable graft solution and MAGNUS meets that demand.” – Salvatore Leo, CEO

HACKENSACK, N.J. (PRWEB)
January 08, 2020

Royal Biologics, an ortho-biologics company specializing in the research and advancement of regenerative cellular therapy and novel orthobiologic solutions, has announced the launch of MAGNUS, a DMSO-free viable cellular bone allograft. MAGNUS presents a unique solution to traditional viable cellular allograft technology as it utilizes a DMSO-free cryoprotectant. This novel approach to the viable cellular allograft market differentiates MAGNUS from all other technologies currently available.

Proper preservation of cellular allografts requires strict adherence to recovery and processing protocols. In the MAGNUS viable cellular bone allograft, viable spine-derived cells are collected from the vertebral body region of the donor and preserved with the use of a DMSO-free cryoprotectant.

“We are very excited to add MAGNUS to our portfolio of novel orthobiologic solutions for fusion in orthopedics,” says Salvatore Leo, Chief Executive Officer of Royal Biologics. “MAGNUS presents a new class of viable cellular allografts which we feel present the surgeon with favorable options for bone graft based procedures.”

In a recently published peer-reviewed study looking at 75 consecutive cases with 12 months of follow up, MIS TLIF Fusion with MAGNUS Viable Allograft demonstrated a 96% fusion rate of the 75 patients with a total of 85 levels achieving fusion at 12 months.1

“MAGNUS presents a novel product class opportunity in orthopedics. We feel that the industry was calling for a DMSO-free viable graft solution and MAGNUS meets that demand.”

For more information on MAGNUS, MAXX-CELL, and Royal Biologics please visit http://www.royalbiologics.com

1. Tally, William C, et al., Transforaminal Lumbar Interbody Fusion with Viable Allograft: 75 Consecutive Cases at 12-Month Follow-Up. International Journal of Spine Surgery, 2018. Vol. 12, No. 1 pp 76-84.

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