Category Archives: Industry: Healthcare

Healthcare is an ever evolving industry, and field. These Press Releases, will keep you up to date on the newest, greatest, best, solutions available.

Alera Group Acquires Muench Financial, Inc.


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Muench Financial brings an exciting new element to Alera Group’s wealth management practice. Their expertise will help us continue to provide clients in the Northwest with industry-leading solutions.

Alera Group, a national employee benefits, property and casualty, retirement services and wealth management firm, today announced that it has acquired Muench Financial, Inc., effective December 31, 2019.

Muench Financial, located in Seattle, Washington, works with small and medium-sized businesses throughout the Northwest. The firm works with clients in a variety of capacities, with service offerings including evaluating retirement plan features, plan participant education, monitoring and evaluating plan investments, and implementing effective retirement programs.

“Jon Muench and his team bring an exciting new element to Alera Group’s wealth management practice,” said Alan Levitz, CEO of Alera Group. “We are proud to have them as part of Alera Group working with Jeff Albers, Director of Retirement Plan and Wealth Management. Their expertise will help us continue to provide clients in the Northwest with industry-leading solutions.”

“We are excited to join Alera Group, and we look forward to continued growth with the power of national resources behind us,” said Jon Muench, President of Muench Financial. “Our goal, as always, is to serve our clients with excellence, and as an Alera Group company, we will be even better equipped to do that.”    

Muench Financial, Inc., joins Alera Group through Wilson Albers. The Muench Financial team will operate out of Alera Group’s Seattle office. Terms of the transaction were not disclosed.

Alera Group was formed in early 2017 and is one of the nation’s foremost independent insurance agencies. For more information on partnering with Alera Group, visit Partner With Us at http://www.aleragroup.com.

About Alera Group

Based in Deerfield, IL, Alera Group’s over 1,800 employees serve thousands of clients nationally in employee benefits, property and casualty, retirement services and wealth management. Alera Group is the 15th largest privately held firm in the country. For more information, visit http://www.aleragroup.com or follow Alera Group on Twitter: @AleraGroupUS.

M&A Contact

Rob Lieblein, Chief Development Officer

Email: rob.lieblein@aleragroup.com

Phone: 717-329-2451

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Nascentia Health Selects HEALTHsuite Advantage™ from RAM Technologies to Streamline Entry into Medicare Advantage Market


At RAM Technologies, our core mission is to provide the industry’s very best platform and services to health plans administering Medicare Advantage and Special Needs Plans (SNP’s).

RAM Technologies, Inc., the perennial leader in the development of enterprise software solutions for Medicare Advantage health plans, is pleased to announce the newest client for their HEALTHsuite Advantage™ and Medicare Advantage-in-a-Box offering; Nascentia Health of Syracuse, New York. Nascentia Health selected RAM and their “Medicare Advantage-in-a-Box” platform to administer their Medicare Advantage and Medicaid Advantage Plus (MAP) product offerings from a single comprehensive enterprise software solution.

Nascentia Health, a long-time leader in New York’s Managed Long Term Care (MLTC) program is expanding into the New York Medicaid Advantage Plus (MAP) program, an integrated care program designed for individuals who are nursing home certified and Dually Eligible in managed long-term care. This allows an individual to enroll in a single plan while receiving the benefits from multiple products, Medicare Advantage and Medicaid MLTC. As part of this ongoing effort to serve their membership, Nascentia Health has added three (3) new Medicare Advantage / Special Needs based offerings.

“We performed a comprehensive evaluation of solutions, and more importantly vendors, in the market. We found that RAM Technologies not only offered the most complete, end-to-end platform and services to administer our business, they also possessed the subject matter expertise to guide our entry as we move into Medicare Advantage,” said June Castle, Chief Administrative Officer of Nascentia Health. “As a new entrant to the Medicare Advantage market it was imperative that we had the right partner to help us meet our objectives while continuing to serve our membership and RAM has been that partner.”

Christopher P. Minton, Executive Vice President of RAM Technologies had this to add, “At RAM Technologies, our core mission is to provide the industry’s very best platform and services to health plans administering Medicare Advantage and Special Needs Plans (SNP’s). Refining our focus exclusively on MA enabled us to channel all of our energies and resources on our MA offerings, while continuing to elevate the expertise of our staff. We are eager to bring our solutions and our MA expertise to our partnership with Nascentia Health, and we welcome them to our expanding family of clients.”

RAM’s offerings, HEALTHsuite Advantage / Medicare Advantage-in-a-Box and the associated business process services, represent the next evolution in Medicare Advantage administration. HEALTHsuite Advantage comes pre-configured to administer ‘Original’ Medicare, slashing implementation durations, eliminating risk and greatly reducing costs. The RAM offering provides robust features and functions including all of the essential core capabilities and complete integration with CMS, and delivers them in a truly innovative fashion.

In addition to the enterprise capabilities provided by HEALTHsuite Advantage, RAM’s web portal product eHealthsuite™ enables providers and members to interact with the health plan in real time through a secure Internet connection. This self-service functionality, available 24 x 7, lowers administrative costs by reducing the demands on the health plan’s customer service personnel.

About RAM Technologies:

RAM Technologies is the industry leader in helping organizations that are interested in starting a Medicare Advantage plan. Every day more and more people are asking, “How Do I Become a Medicare Advantage Health Plan?” We offer a step-by-step process to succeed. Whether you are a health system looking to transition to Medicare Advantage or a new entity looking for Steps to Succeed as a Medicare Advantage start-up, we can help. To learn more about launching a Medicare Advantage Plan, answering the question, “What do I need to do to start a Medicare Advantage Health Plan?” call (877) 654-8810 x 4 or visit ramtechinc.com.

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Sunlit Gardens Proudly Receives a Deficiency-Free Survey


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Sunlit Gardens

Our staff has created an environment that focuses solely on the resident and we are delighted to be recognized for delivering the quality care we strive for daily.

The California Department of Public Health (CDPH) has administered a deficiency-free survey in June 2019 to Sunlit Gardens, a Meridian Senior Living assisted living and memory care community in Alta Loma, CA.

“We are honored to have the achievement of quality and distinction in our resident care that 100% deficiency-free status reflects,” expressed Glen Cummins Regional Director of Operations of Meridian Senior Living. “Our staff has created an environment that focuses solely on the resident and we are delighted to be recognized for delivering the quality care we strive for daily.”

All services delivered at the senior living facility must meet or surpass all state and federal standards to attain a deficiency-free survey. Due to California’s stringent assessment, a deficiency-free survey in this state is rare and reflects a mark of distinction for an assisted living community. Over 17,000 deficiencies were recorded among senior living communities in CDPH’s 2016-17 data report (most currently available).

California assisted living communities are inspected periodically by CDPH to assess that the services and systems in place at the facility fulfill federal and state laws and regulations. Over several days, inspectors arrive unannounced to evaluate the facility. The main areas evaluated include policies and procedures, quality of care and quality of life, staff competencies, resident care, medication administration, medical records, dietary needs, kitchen sanitation, equipment, safety, and overall wellness of the community. In order to be awarded a “deficiency-free” survey, the community must meet all of these state and federal standards.

For senior living residences, achieving a perfect score on the state survey means that their residents can expect the highest level of care in an optimal, secure facility. This factor is weighed heavily by seniors and their families when considering a home in a senior living community. For more information about Sunlit Gardens, visit https://meridiansenior.com/sunlit-gardens or call (909) 329-2422.

About Meridian Senior Living:

Meridian Senior Living, a privately held company based in Bethesda, Maryland, owns and operates seniors housing communities across the country and provides operational consulting to 24 communities in China. With more than 70 communities in 21 states and more in development, Meridian is one of the largest seniors housing operators in the U.S. The company prides itself on providing the highest quality care, exceptional lifestyle programming and a distinctive dining experience for its residents. For more information on Meridian Senior Living, visit meridiansenior.com.

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Meridian at Ocean Villa is Ecstatic to Receive a Deficiency-Free Survey


Ocean Villa front of building

Meridian at Ocean Villa

This unparalleled score is undeniably reflective of the extremely qualified and caring staff at Meridian at Ocean Villa that consistently delivers the highest quality of care to our residents.

Meridian at Ocean Villa in Santa Monica, a Meridian Senior Living assisted living community, has received a deficiency-free survey in March 2019 as administered by the California Department of Public Health (CDPH).

“We’re very excited to receive a deficiency-free survey from the State,” said Glen Cummins Regional Director of Operations of Meridian Senior Living. “This unparalleled score is undeniably reflective of the extremely qualified and caring staff at Meridian at Ocean Villa that consistently delivers the highest quality of care to our residents.”

In order for an assisted living community to achieve a deficiency-free survey, all services provided at the facility must meet or exceed all state and federal standards. A deficiency-free survey in California’s rigorous inspection is uncommon and a key indicator of excellence for an assisted living community. According to CDPH’s 2016-17 data report (most recent available) over 17,000 deficiencies were recorded among senior living communities.

Assisted living communities are inspected periodically to evaluate services and systems in place and oversee compliance with federal and state laws and regulations. In a multi-day process, inspectors arrive unannounced to assess the facility. Surveyors determine compliance with regulations governing areas including policies and procedures, resident care, quality of care and quality of life, medication administration, medical records, kitchen sanitation, staff competencies, dietary needs, equipment, safety, and overall wellness of the community. The assisted living community is awarded a “deficiency-free” survey when all of these regulations are met.

At Meridian at Ocean Villa, receiving an excellent state survey means that seniors can expect the highest level of care in a prime environment, which is important when selecting a senior living community. For more information about Meridian at Ocean Villa, visit meridianatoceanvilla.com or call (310) 660-7655.

About Meridian Senior Living:

Meridian Senior Living, a privately held company based in Bethesda, Maryland, owns and operates seniors housing communities across the country and provides operational consulting to 24 communities in China. With more than 70 communities in 21 states and more in development, Meridian is one of the largest seniors housing operators in the U.S. The company prides itself on providing the highest quality care, exceptional lifestyle programming and a distinctive dining experience for its residents. For more information on Meridian Senior Living, visit meridiansenior.com.

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Modality Solutions Announces 2019 Year-End Milestones Including ISO 9001:2015, Inc. 5000, Entrepreneur 360™ and More


Modality Solutions

Modality Solutions specializes in integrating cold chain operations, developing transport validation strategies, supporting global regulatory applications, and global clinical trial operations.

Our vision for the future is to continue to expand with our team of experienced engineers our ongoing role to promote safe, effective, and validated cold chain for a whole range of therapies.” said Hutchinson

Modality Solutions specializes in integrating cold chain operations, developing transport validation strategies, supporting global regulatory applications, and executing global clinical trial operations. Milestone highlights include recognition by both Inc. 5000 and the Houston Business Journal as a fastest growing company, and ISO 9001:2015 certification with the scope of the accreditation covering consulting, design and engineering services and testing for supply chain logistics related to transport-sensitive drug products.

Modality Solutions also received the distinction of being one of the “Best Entrepreneurial Companies in America” by Entrepreneur magazine on its 2019 Entrepreneur 360™ List. “Our annual evaluation is a 360-degree analysis of top privately-held companies representing and serving a variety of industries,” explains Lisa Murray, Chief Insights Officer of Entrepreneur Media, Inc. “These businesses are real-world case studies for any entrepreneur who seeks to master the four pillars that can greatly impact the longevity and growth of their businesses. With the Entrepreneur 360, success is measured by achieving balance throughout the entire organization, predicated by revenue.”

Co-founder and President, Gary Hutchinson, was accepted into Forbes Technology Council, an invitation-only community for world-class CIOs, CTOs, and technology executives. Hutchinson was vetted and selected by a review committee based on the depth and diversity of his experience. Criteria for acceptance include a track record of successfully impacting business growth metrics, as well as personal and professional achievements and honors.

Modality Solutions achieved its first-ever ranking on Inc. Magazine’s annual Inc. 5000 list, the most prestigious ranking of the nation’s fastest-growing private companies. It reported a three-year revenue growth of 120 percent and ranked No. 47 in the Inc. industry category of top engineering companies. Also, in its first appearance on the Houston Business Journal’s Fast 100 list, the company ranked No. 91 with reported two-year revenue growth of 56 percent.

“2019 was a stellar year for us, with ISO 9001:2015 certification, recognition by Inc. and Entrepreneur magazines, participation in the Forbes Tech Council, and continuing to partner with our clients to validate safe and effective cold chains,” said President Hutchinson. “As we continue our mission into the next decade, our vision for the future is to continue to expand with our team of experienced engineers our ongoing role to promote safe, effective, and validated cold chain for a whole range of therapies.”

The company’s commitment to growth included promoting from within Andrew Larrigan and Robert Battista to Senior Consulting Engineers and adding Rachel Sawyer as Consulting Engineer. In her new position, Sawyer works with other dedicated project engineers to ensure proper design and use of cold chain systems.

The biopharmaceutical industry benefited from Modality Solutions’ first live webinar on Sept. 19. Principals Gary Hutchinson and Daniel Littlefield covered a step-by-step cold chain validation process to help pharmaceutical companies meet and exceed increasingly stringent regulatory expectations, including monoclonal antibodies, antibody-drug conjugates, and cell therapies. To access the on-demand replay of “Cold Chain Validation Best Practices Including Immunotherapy” go to https://modality-solutions.securechkout.com/cold-chain-validation-best-practices-webinar.

To wrap up its year of achievements, Modality Solutions was a Silver Sponsor and cold chain validation workshop presenter at the Biomanufacturing World Summit (BMWS19) Conference, November 11-12, 2019, at the Hilton La Jolla Torrey Pines in San Diego, California. Hutchinson and Littlefield presented “Cold Chain Validation Best Practices Including Immunotherapy.”

To learn more about Modality Solutions, visit https://www.modality-solutions.com.

About Modality Solutions, LLC

Founded in 2011, Modality Solutions, a leading biopharmaceutical cold chain engineering firm, specializes in integrating cold chain operations, developing transport validation strategies, supporting global regulatory applications, and executing global clinical trial operations. By combining the best practices of process validation, systems qualification, and risk assessment, Modality Solutions has earned the reputation of ensuring regulatory compliance, product quality, and patient safety. As an ISO 9001:2015 certified, Inc. 5000, Houston Business Journal Fast 100, Entrepreneur 360™, and Forbes Technology Council company, Modality Solutions’ team of engineers are experts at delivering cold chain thermal packaging design and qualification, conducting transport simulation testing with its Advantage Transport Simulation Laboratory™, and designing controlled-environment logistics solutions. For more information, visit https://www.modality-solutions.com.

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American Family Care Celebrating Recognition on Entrepreneur’s Franchise 500


American Family Care (AFC) is celebrating six years on Entrepreneur magazine’s Franchise 500®, one of the world’s most admired business rankings. AFC experienced a steady climb from #405 in 2013 to #107 in 2019. The Franchise 500 ranking recognizes AFC for its exceptional performance in areas including financial strength and stability, growth rate, and brand power.

“Our consecutive ranking on the Franchise 500 is an outstanding achievement,” said D. Bruce Irwin, M.D., Founder and CEO of AFC. “Our success is the result of the dedication our employees and franchisees have for delivering compassionate, convenient healthcare to our patients around the corner and around the nation.”

American Family Care currently has more than 200 locations across the country and is the largest provider of urgent care in the country. “Our rapid growth is fueled by the nation’s need for high-quality, accessible healthcare, as well as the company’s focus on patient satisfaction,” explains Sean Hart, CFE, AFC’s Vice President of Sales and Development. “We are on track to expand our footprint to 500 locations within the next five years. Our patient-centric model is at the core of that growth, we are making it easier for families to get checked out by a medical provider seven days a week, no appointment is ever needed at AFC.”

Over the last 38 years, AFC has pioneered the concept of non-emergency room urgent care and expanded the concept across 28 states. All AFC clinics are designed, equipped, and staffed to provide accessible primary care, urgent care, and minor emergency treatment. Each clinic features a high-tech approach, including digital x-rays, on-site lab testing, state-of-the-art diagnostics, and electronic medical records. The clinics are staffed by kind, caring, and compassionate health care professionals.

During its 41 years in existence, the Franchise 500 has become recognized as an important industry measurement tool for franchisors and a primary research tool for potential franchisees. American Family Care’s sustained presence in the ranking is a testament to its strength as a franchise opportunity.

About American Family Care:

Founded by Dr. Bruce Irwin with a single location in 1982, American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 200 clinics and 600 in-network physicians caring for nearly 3 million patients a year, AFC is the nation’s leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC’s stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient. For more information, visit http://www.AmericanFamilyCare.com.

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Mercy Health Services President & CEO Thomas R. Mullen Announces Pending Retirement


Thomas R. Mullen, Mercy Health Services

Thomas R. Mullen, Mercy Health Services

“On behalf of the Board of Trustees, we extend our deepest gratitude for Tom’s peerless leadership. His efforts during these past 28 years have made Mercy the thriving health care system it is today,” said Sister Helen Amos, RSM, Executive Chair, Board of Trustees.

After 28 years of successful service, Mercy Health Services President & CEO Thomas R. Mullen has announced his plans to retire as President & CEO effective July 2020. The Board of Trustees of Mercy Health Services announced the unanimous selection of Executive Vice President, David N. Maine, M.D. to succeed Mr. Mullen at that time. Mr. Mullen will then serve as Senior Advisor through December 2021.

“On behalf of the Board of Trustees, we extend our deepest gratitude for Tom’s peerless leadership. His efforts during these past 28 years have made Mercy the thriving health care system it is today,” said Sister Helen Amos, RSM, Executive Chair, Board of Trustees. “Tom and our entire Board are confident in the appointment of Dr. David Maine to build upon Mercy’s success well into the future,” Sister Helen Amos continued. “As a longtime Mercy physician leader, Dr. Maine is uniquely qualified to bolster and further expand Mercy’s award-winning clinical programs, enhancing Mercy’s singular position as an independent, Catholic health system with statewide reach.”

“Serving as President & CEO of Mercy has been the experience of a lifetime. Since the hospital’s founding by the Sisters of Mercy in 1874, Mercy has been a very special place of hope and healing, committed to its mission of service to the Greater Baltimore community,” Mr. Mullen said. “For more than a decade at Mercy, Dr. Maine has consistently demonstrated clinical and business excellence, compassion for our patients, and a deep personal commitment to our mission and values. He’s exactly the right leader at the right time for Mercy.”

“I am honored and humbled to be selected by the Board of Trustees to follow in Tom’s footsteps as President & CEO of Mercy Health Services,” Dr. David Maine said. “As a result of Tom’s and Sister Helen’s leadership over the years, Mercy is blessed with outstanding physicians, providers, nurses, staff and a strong team of executive leaders all committed to moving Mercy forward for many years to come,” Dr. Maine continued. “As a mission-driven organization, we look forward to meeting the challenges of an evolving healthcare landscape by leading as the health system of choice with high-quality, high-value services provided in a community of compassionate care.”

Dr. David Maine has served as Executive Vice President for Mercy Health Services since October 2019, responsible for all MHS operations, overseeing the Medical Center, specialty and primary care physician networks, and Mercy affiliates. Prior to assuming the role of Executive Vice President of Mercy Health Services, Dr. Maine was Executive Vice President of Mercy’s Physician Enterprise, focusing on the growth of its physician network. Dr. Maine’s other roles at Mercy have included serving as President of Medical Staff; as Senior Vice President of Clinical Transformation, leading Mercy’s efforts to launch SurgCenter of Towson; and since 2007, as Medical Director of The Center for Interventional Pain Medicine at Mercy, earning distinction as a Baltimore magazine “Top Doctor” by providing leading-edge treatment options to patients throughout Maryland.

Dr. Maine is Board Certified in Anesthesiology and Pain Medicine. He is a graduate of the University of Rochester School Of Medicine. He completed his residency in Anesthesiology and his fellowship in Interventional Pain Medicine at The Johns Hopkins Hospital. Dr. Maine, 43, lives in Pikesville, Maryland with his wife and two children.

“On behalf of the Archdiocese of Baltimore’s half million Catholics, we celebrate and cherish Tom Mullen’s exceptional leadership as Mercy Health Services’ first lay President & CEO,” said Archbishop William Lori. “With Dr. David Maine taking the helm in July, I have no doubt Mercy will remain a shining beacon of light and hope for our City with a special commitment to the poor and underserved. We are grateful for Sister Helen Amos’ continuing service as Executive Chair of the Board of Trustees and Mercy’s ongoing promise to remain an independent, locally-governed health system, fully committed to its Catholic identity.”

“As Mercy Health Services’ Canonical Sponsor, the Sisters of Mercy are very proud to have worked with Tom Mullen for nearly three decades to further our health care ministry for the people of Baltimore,” said Sister Pat Coward, RSM, Health Ministry Liaison for the Sisters of Mercy of the Americas, South Central Community. “We believe Mercy is well-positioned under the leadership of Dr. David Maine as the future President and CEO to carry forward Mercy’s mission and values inspired by the life of our founder, Catherine McAuley,” Sister Coward continued.

When Mr. Mullen, 63, first arrived at Mercy Medical Center in 1991 as Chief Financial Officer to work alongside then newly-appointed President & CEO Sister Helen Amos, RSM, Mercy was seriously challenged to remain relevant as a small, urban hospital located in a struggling city with a declining population. In the decades that followed, Mercy was transformed into a strong and growing regional health system through the creation of new Centers of Excellence led by renowned physicians who developed focused, high-quality clinical programs in Women’s Health, Orthopedics, Cancer, Digestive Health, and more. With Mr. Mullen’s vision and ongoing support, the new physician-led programs began drawing ever-increasing numbers of new patients to Mercy from throughout Maryland and beyond.

Early on, Mr. Mullen also recognized the need to work with Mercy’s physician leaders to provide comprehensive services closer to the community by creating one-stop-shop medical hub sites that also offered ancillary diagnostic and imaging services and convenient access for patients across the region. As a result of his foresight to invest in building an ambulatory network of more than 220 employed primary and specialty care providers, Mercy’s physician enterprise now touches more than 10% of the adult population of the entire Baltimore Metropolitan region. Today, over 270,000 Marylanders utilize Mercy’s surgeons and medical specialists and rely on Mercy Personal Physicians for their primary care needs.

Under Mr. Mullen’s direction, Mercy’s investment in quality and its growing financial strength enabled the development of the award-winning Harry & Jeanette Weinberg Center in September 2003 and the construction and opening of the $400+ million, 20-story replacement inpatient tower, The Mary Catherine Bunting Center in December 2010. During his tenure, Mercy acquired Stella Maris, central Maryland’s largest long-term care facility providing skilled nursing care, hospice, home health, and rehabilitation services, and developed Mercy Ridge, a 409-unit Continuing Care Retirement Center both located in Timonium, MD.

“Mercy’s success is attributed to our philosophy that physician leadership of our clinical programs leads to outstanding patient-centered care,” Mr. Mullen said. “Mercy’s culture of excellence and compassion is rooted in an environment where physicians feel the freedom to practice medicine in the way they know is best for their patients,” Mr. Mullen continued. “The selection of Dr. David Maine is a natural extension of our culture and philosophy. My focus over the next six months is to ensure a seamless transition as Mercy moves forward to succeed in an era of value-based care.”

“I am especially grateful for Tom’s ongoing mentorship and support during the transition and for his commitment to remain with Mercy as a Senior Advisor through December 2021,” Dr. Maine said. “Tom has left an indelible mark on the 145-year history of this great institution and his continued advice and counsel will be treasured by myself, Sister Helen, and our entire senior management team as we work together to build on Tom’s legacy for Mercy’s future.”

Sister Helen Amos, RSM, and Dr. David Maine released a video tribute of Mr. Mullen’s many contributions to Mercy in celebration of 20 years of dedicated service as President & CEO.

**About Mercy Health Services**

Mercy Health Services, Inc. (MHS) is a nonprofit, integrated health system, sponsored by the Sisters of Mercy, delivering health care and residential services in various locations throughout the Baltimore metropolitan area. MHS is the parent of Mercy Medical Center, a 183-licensed bed acute care teaching hospital affiliated with the University of Maryland School Of Medicine. Located in the heart of downtown Baltimore, Mercy Medical Center provides a broad range of primary and secondary acute care services, as well as a preferred tertiary referral center in certain select specialties. Mercy Medical Center has been recognized as a top Maryland hospital by U.S. News & World Report; a Top 100 hospital for Women’s Health & Orthopedics by Healthgrades; and is currently A-rated for Hospital Safety by the Leapfrog Group. In Fiscal 2018, Mercy provided more than $57 million in state-reported Community Benefits, including $14 million in Charity Care to Baltimore-area residents. MHS is the parent of Mercy’s primary care and specialty care physician enterprise, known as Mercy Personal Physicians, which employs more than 220 physicians and advanced practitioners with Baltimore-area locations in Downtown, Lutherville, Overlea, Glen Burnie, Columbia, Canton, and Hunt Valley. MHS is the parent of Stella Maris, a leading Maryland nursing home and skilled nursing facility offering comprehensive senior services located in Timonium.

Calibrater Health Celebrates 12 Million Patient Satisfaction Surveys Sent Via HIPAA-Compliant Text Message Platform


Calibrater Health, the leading feedback management platform for multi-unit healthcare businesses, announced today the milestone of 12 million patient satisfaction surveys. Calibrater’s tool provides immediate feedback to doctors and staff, empowering them to improve patient satisfaction and increase the number of visitors to their practice.

Over 1500 clinics in urgent care, eye care, dentistry, and behavioral health are currently using Calibrater’s easy-to-implement tool, which was designed for multi-unit businesses in a growth stage. Since Calibrater sent its first text message survey to a patient, the tool has generated roughly 1.7 million pieces of actionable, insightful feedback for healthcare providers, operations leaders, and marketers.

“Those numbers represent millions of interactions and snapshots that improve the lives of healthcare providers and patients,” said Tim Dybvig, CEO of Calibrater Health. “Providers hear they did a great job or that they need to call a patient back to resolve a complaint. That instant response can change the life of that patient, as well as provide a roadmap for improving the experience for all patients that follow.”

Providers who use the tool are reporting an increase in business and better cohesiveness among their teams. “As our company grew in size it became apparent that we needed a better way to help us track our patient experience and keep our team informed,” said Spencer Gambrell, Director of Centralized Operations at Fast Pace Urgent Care. “Calibrater has been that and much more. We now have an in-depth view of each clinic’s patient satisfaction, increased five star reviews on social media, and a provider feedback tool that is helping everyone keep the patient experience first. On top of everything, they are great partners in helping us reach our goals.”

About Calibrater Health

Calibrater Health’s AI-powered tools help distributed healthcare organizations improve customer service and team culture to accelerate business growth. We send short text-message surveys after every patient visit, and our purpose-built platform uses machine learning to mine that valuable feedback for actionable insights targeted to the specific needs of your business. Start using our platform today and never miss another chance to repair a patient relationship, improve your team, and grow your healthcare business. Learn more at http://www.calibrater.com.

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Medpricer’s New mSource® Pipeline Performance Management Solution Accelerates Margin Improvement on Purchased Services


“We rolled out mSource® Pipeline Performance Management to save our customers time, while simplifying how they track and report complex sourcing data to best evaluate their purchased services contracts,” said Medpricer CEO Chris Gormley.

Medpricer, one of the nation’s leading technology-based solutions to optimize healthcare provider savings across purchased services contracts, today announced its latest module for healthcare supply chains, mSource® Pipeline Performance Management. The comprehensive analytics and sourcing platform now enables supply chains to monitor progress of sourcing projects, assess team performances, create efficiencies among stakeholders and track savings against goals to optimize productivity.

“Many supply chain teams that negotiate purchased services contracts in-house are understaffed or over-extended without the proper resources,” said Medpricer CEO Chris Gormley. “We rolled out mSource® Pipeline Performance Management to save our customers time, while simplifying how they track and report complex sourcing data to best evaluate their purchased services contracts.”

As healthcare operating expenses continue to rise, there is a growing need for improved management to keep costs low without jeopardizing productivity. This becomes more complex as organizations juggle endless stakeholder requests with long-term improvement strategies. Medpricer developed mSource® Pipeline Performance Management to help supply chains reach aggressive savings targets without over-tapping time and personnel resources.

As the only dedicated purchased services solution that encompasses project intake and performance analytics, mSource® Pipeline Performance Management features mechanisms to easily manage and evaluate sourcing projects all in one place. These features include:

Simplified and Improved Performance Management

The mSource® Pipeline Performance Management dashboard reports performance indicators, which give supply chains important insights into critical business metrics, such as progress towards savings goals, major contract milestones and status updates on open sourcing initiatives.

Centralized Project Intake

One platform to accept, track and prioritize stakeholder requests. This enables supply chains to optimize their team’s resources across short- and long-term projects with ease. By centralizing documents and project tracking, Medpricer reduces risk and sourcing timelines on key projects for its customers.

Competitive Ranking Overview

Medpricer’s marketplace intelligence determines how an organization’s sourcing methods measure up to their competition. Customers can compare how their sourcing duration and percentage of savings lines up against peer organizations.

Improved Stakeholder Engagement

The dashboard provides a space to maximize the supply chain team’s resources by hosting weekly stakeholder check-ins. This aids in measuring employee engagement and reporting department achievements. By streamlining communications on the platform, Medpricer simplifies cross-department communications and reporting.

“The release of mSource® Pipeline Performance Management solution is a significant milestone on our product roadmap. It’s a testament to how quickly our team creates solutions, centered around user experience, to the everyday challenges our customers face,” said Mickey Meehan, Medpricer’s Chief Customer Officer. “Our team traveled the country to interview healthcare providers to better understand the industry’s broader purchasing needs. Supply chains from integrated delivery networks, university health systems and regional hospitals alike expressed their need for project intake and prioritization tied to performance reporting. Today, Medpricer is the only purchased services spend management solution that fills that gap.”

Medpricer launched its mSource® purchased services spend management platform in 2017 to centralize analytics, benchmarks, and contract negotiations. Its modular product offering, powered by AI and machine learning, gives supply chains transparency into spend by category and generates ROI predictions for sourcing initiatives. With millions of bid and transaction datapoints, customers can gather contract benchmarks with pinpoint accuracy. To create a closed-loop sourcing lifecycle, their customers use sourcing automation to maximize department resources and reach savings targets.

For more information, please visit http://www.medpricer.com/solutions/msource/msource-pipeline-performance-management/.

About Medpricer, a Premier company

Medpricer is a Premier company that moves savings strategies forward with scalable purchased services solutions that improve sourcing efficiency and financial health. Its industry-leading software, mSource®, is the only all-in-one contract management, negotiation, and analytics platform that enables organizations to tailor contract terms to fit their unique needs – not those of a group. Medpricer enables organizations to engage with their purchasing data, learn from market intelligence, unite stakeholders, and move contracts through the pipeline – faster. No catches, no hidden admin fees. Discover substantial savings and deliver outcomes that continuously improve the quality of patient care. To learn how other leading healthcare providers are transforming their savings strategy, call (888) 453-4554 or visit http://www.Medpricer.com.

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VLogic Systems, Inc. Hires New Chief Operating Officer


VLogic Systems, Inc.

We are thrilled that Duane has joined our team during this market expansion

VLogic Systems, Inc., a leading integrated workspace management software SaaS provider, today announced that Duane Harris has joined VLogic Systems as its Chief Operating Officer. He will work closely with VLogic President/CEO George Koshy on the company’s overall strategy and execution. Duane will have specific oversight of VLogic’s push to expand into new industries and market verticals.

Duane brings over 20 years of C-Level experience to VLogic’s management team, spanning a spectrum of industries. Prior to VLogic, he was co-founder and CEO of VMS Software, Inc., an enterprise software company based in Bolton, Massachusetts. Duane scaled VMS’ revenues by 12x during his tenure. Before this, Duane was CEO of Nemonix Engineering, a manufacturer of custom engineering solutions; VP of Operations at BAP Global Solutions LTD, a London-based enterprise services company; and VP of Operations at Cambridge Publications, Inc., among other executive positions.

VLogic is a leader in the US government healthcare market. Duane’s appointment marks a turning point, as VLogic gears up its offerings to expand its commercial healthcare business and enter new industries beyond healthcare.

“This is an exciting time for VLogic,” said George Koshy, President/CEO of VLogic Systems. “We are thrilled that Duane has joined our team during this market expansion. He will be instrumental in helping us scale our business to new territories beyond our traditional stronghold in government healthcare.”

“Prior to agreeing to take on the COO role here, I had the privilege of getting to know VLogic’s managers as part of the VLogic Advisory Board,” said Duane Harris, COO. “What a fantastic group of managers and engineers! I am excited to help George and the VLogic team significantly grow the company’s markets and revenues.”

About VLogic Systems

VLogic Systems, Inc., an integrated workspace management software (IWMS) pioneer, provides cloud-based SaaS solutions that maximize the value of enterprise physical facilities, assets and real estate portfolios—by dramatically simplifying workspace management using an intuitive, spatially-centered model that reduces management time and cost. VLogic Systems Inc. is headquartered in Concord, MA. For more information, go to http://www.vlogicsystems.com/

VLogic Systems, Inc.

pr@vlogicsystems.com

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