Category Archives: Industry: Healthcare

Healthcare is an ever evolving industry, and field. These Press Releases, will keep you up to date on the newest, greatest, best, solutions available.

Backgrounds Online Partnered With JazzHR To Help Employers Exceed Their Hiring Goals


BGO New Logo

We are continuously developing new ways to further enhance the hiring process. Like JazzHR, we are committed to helping organizations build strong, successful teams.

Backgrounds Online – backgroundsonline.com – a prominent provider of background checks and screening solutions – is excited to announce a strategic partnership with JazzHR; a powerful, user-friendly recruitment software that scales an organization’s ability to find and hire great talent.

With this partnership, employers that use JazzHR’s recruiting software can now access background screening services from Backgrounds Online via a single platform. This empowers organizations to quickly and easily run background checks that help them make informed decisions and create safe workplaces.

“We are continuously developing new ways to further enhance the hiring process,” said Backgrounds Online CEO Chris Ballas. “Like JazzHR, we are committed to helping organizations build strong, successful teams. By integrating the two services, we are leveraging our 20 years as an industry leader with their intuitive software. Together we will offer an accelerated and simplified approach to identifying and acquiring top-tier talent.”

Instant Integration

Employers that wish to take advantage of this new service and integrate Backgrounds Online’s products via their JazzHR account may do so quickly and easily. A convenient guide concisely explains how to connect the two accounts in just a few steps.

In most cases, organizations can have their JazzHR and Backgrounds Online accounts connected within the same day. Once the integration is complete, hiring managers can oversee the entire process, from recruitment to background screening to onboarding, from a single location.

Benefits Of This Partnership

Both JazzHR and Backgrounds Online have experienced, U.S. based teams that are available to answer questions and provide superior service. Using Backgrounds Online products via JazzHR provides a host of benefits:


  • Background checks can be ordered instantly and are typically completed within 3 – 5 business days.
  • Employers may ask the people they screen to provide their own information, which saves time, money and resources.
  • Every Backgrounds Online customer receives a dedicated account manager and strong support team.
  • JazzHR offers unlimited users, candidates and job syndication to help every employer scale their business without exceeding their budget.
  • Both Backgrounds Online and JazzHR offer co-branding options to create a seamless and transparent experience for applicants and employees.
  • Backgrounds Online provides fully customizable background check packages and screening solutions for every sized business in any industry.


About JazzHR

JazzHR is powerful, user-friendly, and affordable recruiting software that is purpose-built to help growing companies exceed their recruiting goals. JazzHR’s best-in-class software replaces time-consuming and manual hiring tasks with intuitive software designed to help recruiters and hiring managers recruit, and hire the right talent, fast. To learn more, visit http://www.jazzhr.com.

About Backgrounds Online

Backgrounds Online has 20 years of experience as a leader in the background screening industry. We are a service-first company that helps clients develop fair and transparent screening policies. Every member of Backgrounds Online’s processing team earns their FCRA certification and the company is accredited by the Professional Background Screening Association (PBSA) – previously NAPBS. For more information, visit http://www.backgroundsonline.com

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e-TeleQuote Names Terri Woodard as New VP of Operations


Terri Woodard, new VP of Operations at e-TeleQuote

e-TeleQuote Insurance, Inc. (http://www.etelequote.com), the owner and operator of easyMedicare.com, is pleased to announce that Terri Woodard has been named Vice President of Operations for the company. Terri has led operations for the company’s Fort Lauderdale location since 2018.

In her expanded role, Terri will collaborate with the company’s executive leadership to define and meet operational goals across seven locations nationwide. Her responsibilities will include the implementation of the company’s operations strategy and learning initiatives, as well as a daily focus on quality performance to ensure consistent delivery of best-in-class customer service. Terri will play a vital role in the mentoring and development of existing and new site leadership, including Site Directors and Team Leaders.

“Terri has clearly demonstrated her ability to create a culture that promotes successes and encourages teamwork,” says Anthony P. Solazzo, CEO of e-TeleQuote. “Our Fort Lauderdale operations have been transformed under Terri’s skilled leadership. We anticipate similar efforts as she expands her efforts company wide. Her commitment to continuous improvement and creativity are undeniable, and we have every confidence Terri will set and achieve high standards across our entire organization.”

Terri has more than 20 years of experience across a range of industries that include telecommunications, pharmaceutical, and healthcare. She has worked with teams to define new procedures and processes that have empowered them to more effectively meet company expectations. Terri is a graduate of Temple University.

About e-TeleQuote and easyMedicare.com

e-TeleQuote Insurance, Inc., the owner and operator of easyMedicare.com, is an independent digital insurance marketplace providing individuals the ability to purchase Medicare insurance from the comfort of their homes. The company diligently researches available plan options from multiple insurance carriers, helping people choose a plan that best suits their needs. e-TeleQuote provides personal consultation through experienced licensed Medicare advisors who suggest plan coverage options based on an individual’s particular needs. The company has proudly served tens of thousands of people across the United States.

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Kadan Homecare Receives 2020 Best of Home Care® – Leader in Excellence Award


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Because these awards are based on real, unfiltered feedback from clients and caregivers, we know first-hand that our efforts are making a difference in peoples’ lives.

Kadan Homecare, a highly respected provider of quality home care for Atlanta area families for more than 35 years, announced today that it received the distinguished Best of Home Care – Leader in Excellence Award from Home Care Pulse, the industry’s leading firm in quality assurance for home care.

The Leader in Excellence Award is the highest recognition awarded by Home Care Pulse and is given to select home care businesses that consistently rank among the very highest in 10 or more quality metrics. As a Leader in Excellence, Kadan is now ranked among the top 10% of home care providers participating in the nationwide Home Care Pulse Satisfaction Management Program.

This accomplishment demonstrates Kadan’s long-term dedication to excellent care and quality improvement. To qualify for this award, 10% of Kadan’s clients and caregivers were interviewed each month by Home Care Pulse. Over a 12-month period, Kadan received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, and client/caregiver compatibility. Using feedback from clients and employees, as well as quality benchmarks from Home Care Pulse, Kadan’s management team set goals to reach the highest level of excellence possible.

“We are extremely proud to earn the Leader in Excellence Award from Home Care Pulse this year,” said Linda Kadan, founder and CEO of Kadan Homecare. “Receiving this recognition is a true reflection of our commitment to delivering the highest quality home care services to our clients and maintaining the best caregiving team in the business. Because these awards are based on real, unfiltered feedback from clients and caregivers, we know first-hand that our efforts are making a difference in peoples’ lives.”

The Best of Home Care – Leader in Excellence Award highlights the top-performing home care businesses in the nation. Home Care Pulse believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.

“Our goal at Home Care Pulse is to empower home care businesses to reach their goals and deliver the best home care possible,” said Erik Madsen, CEO of Home Care Pulse. “We are happy to recognize Kadan Homecare as a Leader in Excellence. We’ve been impressed by their commitment to their clients and caregivers, as well as the quality of the overall care they provide. They really stand out in their market as a top home care provider.”

To find out more about Kadan’s commitment to excellence, please visit http://www.kadan.org.

About Kadan Homecare

Celebrating more than 35 years in business, Kadan Homecare is a family owned, private duty homecare agency that provides companion and personal care, as well as skilled nursing, to help support families with short and long-term needs. Kadan’s comprehensive C.A.R.E. Transitions™ program enhances post-discharge monitoring to help minimize hospital readmissions. Kadan currently provides caregiver services ranging from post hospitalization and respite relief to hospice assistance for families spanning 16 metropolitan Atlanta counties. For more information about Kadan, please visit http://www.kadan.org or call 770-396-8997.

About Home Care Pulse

Home Care Pulse is the home care industry’s leading firm in satisfaction research and quality assurance. On behalf of home care businesses across North America, Home Care Pulse gathers unbiased satisfaction ratings from clients and caregivers and detailed feedback to ensure the best in-home care possible can be provided. Powerful online reports allow businesses to identify needs and take action to increase satisfaction, reduce caregiver turnover, and address client needs. For more information, please call Home Care Pulse at (877) 307-8573 or visit homecarepulse.com.

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AuntMinnieEurope.com announces winners of EuroMinnies 2020 awards


AuntMinnieEurope.com logo

The EuroMinnies have fast become a real showcase for medical imaging in Europe.

Radiology portal AuntMinnieEurope.com has announced the winners of EuroMinnies 2020, the second edition of the annual awards event that recognizes achievements in European radiology.

This year’s EuroMinnies winners represent the best that European radiology has to offer, according to Philip Ward, editor in chief of AuntMinnieEurope.com.

“The winners come from a wide range of countries this year, including Germany, Spain, and Portugal,” he said. “The quality and volume of nominations were exceptional, and the judges found it really tough to decide. The EuroMinnies have fast become a real showcase for medical imaging in Europe.”

The EuroMinnies winners are in eight categories:

  • Most Influential Radiology Researcher
  • Most Effective Radiology Educator
  • Radiology Rising Star
  • Most Significant News Event in European Radiology
  • Scientific Paper of the Year
  • Best New Radiology Device
  • Best New Radiology Software
  • Best New Radiology Vendor

This year’s group of EuroMinnies winners can be viewed on AuntMinnieEurope.com.

Candidates for EuroMinnies 2020 were drawn from nominations submitted by members of the European medical imaging community, with winners selected by an expert panel of radiology luminaries. Winners will be recognized with trophy presentations at the upcoming European Congress of Radiology, 11-15 March in Vienna.

About AuntMinnieEurope.com

AuntMinnieEurope.com is the premier online destination for radiologists, radiation therapists, interventional radiologists, and related professionals in the European medical imaging industry. AuntMinnieEurope.com and AuntMinnie.com feature the latest news, communities, continuing medical education, and board review education for medical imaging physicians, clinicians, residents, and medical students across the world. AuntMinnieEurope.com and AuntMinnie.com are part of Science and Medicine Group, the leading research and advisory firm serving the life science, analytical instrument, diagnostic, healthcare, radiology, and dental industries.

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Urgent Care Industry Grows to More than 9,000 Centers Nationwide


Urgent Care Association

“The year-over-year growth across the country shows the importance of urgent care in today’s healthcare marketplace, as today’s patients seek affordable healthcare options, shorter wait times and more convenient access to care,” said Laurel Stoimenoff, PT, CHC, CEO of UCA.

According to the annual Benchmarking Report from the Urgent Care Association (UCA), the total number of urgent care centers in the U.S. reached 9,616 as of November 2019, representing growth of 9.6% from the prior year. The report also indicates that almost 97% of urgent care patient encounters lasted one hour or less, demonstrating the quick and convenient service that meets the on-demand access to care important to patients today.

“The year-over-year growth across the country shows the importance of urgent care in today’s healthcare marketplace, as today’s patients seek affordable healthcare options, shorter wait times and more convenient access to care,” said Laurel Stoimenoff, PT, CHC, CEO of UCA. “To meet public demand and trends, the industry continues to innovate and expand by leveraging technology, new services and evidence-based medicine including telemedicine, physical therapy, occupational medicine and more.”

Improving Antibiotic Stewardship in Urgent Care:

Urgent care operators are focusing on measurement and educational practices around antibiotic stewardship. According to the report, 98% of all respondents indicate that they have at least one monitor in place to oversee antibiotic prescribing. Many centers report analyzing diagnostic codes regularly to determine if prescribed antibiotics are appropriate, as well as using in-office communications to educate patients and family members.

“Urgent care providers see a high volume of patients with acute, infectious disease-related symptoms, which results in a greater need for antibiotic stewardship. It is gratifying to see how the industry has responded to this looming crisis,” said Stoimenoff.

Expanding Access to Telemedicine:

Telemedicine continues to gain traction as a vehicle for urgent care treatment, with more and more clinics planning to incorporate telemedicine into their business. According to the report, 30% of respondents who are not currently offering telemedicine services intend to do so within six to twelve months.

Telemedicine promises to increase access for patients across the country, particularly in underserved communities. These services help alleviate crowded emergency departments while reducing the impact of physician shortages in communities nationwide.

UCA and Merchant Medicine collaborated on the annual report, bringing deep, industry insight to the data. This year’s report also cites median compensation levels by position, largest hospital-based urgent care organizations, largest non-hospital-based urgent care organizations, reimbursement per visit, visits per day, immunization tracking (e.g. influenza vaccines) and more.

The full 2019 Benchmarking Report on urgent care and on-demand industry growth and trends is available for purchase on the UCA website at http://www.ucaoa.org/benchmarking. More information about the UCA can be found at http://www.ucaoa.org.

About the Urgent Care Association

The Urgent Care Association (UCA) is a membership association of leaders, providers and suppliers in the field of on-demand, consumer-focused healthcare. UCA advances the industry and supports member success through advocacy, research, education, collaboration and high standards of care. The association maintains an active online presence and member community for daily exchange of best practices. For more information, visit https://www.ucaoa.org/.

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Canada’s Alexio Corporation Shines at The Coveted InfoSec Cyber Defense Awards during RSA Conference 2020


Canada’s Alexio Corporation Wins 2 InfoSec Cyber Defense Awards

“We’re thrilled to receive two of the most prestigious and coveted cybersecurity awards in the world from Cyber Defense Magazine. With over 3200 companies competing from across the globe, we knew the competition would be fierce. We couldn’t be more pleased to be recognized as Infosec Innovators and

Alexio Corporation is proud to announce we have won the following awards from Cyber Defense Magazine (CDM), the industry’s leading electronic information security magazine:


  • Most Innovative – Women in Cybersecurity
  • Cutting Edge – Healthcare Cybersecurity

“With cybercrime heading into the tens of billions of records stolen and potentially trillions of dollars in damages, we are proud to recognize Alexio Corporation as an award-winning innovator that offers a new approach to defeat these criminals,” said Pierlugi Paganini, editor-in-chief, Cyber Defense Magazine.

“We’re thrilled to receive two of the most prestigious and coveted cybersecurity awards in the world from Cyber Defense Magazine. With over 3200 companies competing from across the globe, we knew the competition would be fierce. We couldn’t be more pleased to be recognized as Infosec Innovators and leaders in the industry. While it’s great to have recognition for the work we are doing to protect personal data, we can’t lose sight of the terrible reason it’s necessary; cyber-crime is a global disaster and it calls on everyone with a computer to take it seriously.” said Anne Genge of Alexio Corporation.

Alexio Corporation embodies three major features the judges look for to become winners: understanding tomorrow’s threats, today, providing a cost-effective solution and innovating in unexpected ways that can help stop the next breach,” said Gary S. Miliefsky, Publisher of Cyber Defense Magazine.

We’re thrilled to be a member on this coveted group of winners, located here: http://www.cyberdefenseawards.com/

About Alexio Corporation:

Alexio Corporation is an award-winning CyberRisk prevention software and training company for healthcare practices and other small to medium sized businesses. Leveraging automation, machine-learning, and multi-layered security threat intelligence, Alexio specializes in delivering enterprise-class Cyber Security to smaller networks.

Alexio’s subscription-based model means that all businesses, no matter their size can protect patient, client, and consumer data. See https://getalexio.com/about-us/ for more information.

About CDM InfoSec Awards

This is Cyber Defense Magazine’s eighth year of honoring InfoSec innovators. Our submission requirements are for any startup, early stage, later stage or public companies in the INFORMATION SECURITY (INFOSEC) space who believe they have a unique and compelling value proposition for their product or service. Learn more at http://www.cyberdefenseawards.com

About the Judging

The judges are CISSP, FMDHS, CEH, certified security professionals who voted based on their independent review of the company submitted materials on the website of each submission including but not limited to data sheets, white papers, product literature and other market variables. CDM has a flexible philosophy to find more innovative players with new and unique technologies, than the one with the most customers or money in the bank. CDM is always asking “What’s Next?” so we are looking for Next Generation InfoSec Solutions.

About Cyber Defense Magazine

With over 5 Million monthly readers and growing, and over 17,000 pages of searchable online infosec content, Cyber Defense Magazine and our sister magazine being announced after the show is the premier source of IT Security information. We are managed and published by and for ethical, honest, passionate information security professionals. Our mission is to share cutting-edge knowledge, real-world stories and awards on the best ideas, products and services in the information technology industry. We deliver electronic magazines every month online for free, and special editions exclusively for the RSA Conferences. CDM is a proud member of the Cyber Defense Media Group, a division of Ingersoll Lockwood. Learn more about us at http://www.cyberdefensemagazine.com and visit http://www.cyberdefensetv.com and http://www.cyberdefenseradio.com to see and hear some of the most informative interviews of many of these winning company executives.

Alexio Media Inquiries:

Catherine Chan, Marketing & Communications

Catherine@getalexio.com

Getalexio.com

CDM Media Inquiries:

Contact: Mae Llemit, Director of Marketing

Email: marketing@cyberdefensemediagroup.com

Toll Free (USA): 1-833-844-9468

International: 1-646-586-9545

Website: http://www.cyberdefensemagazine.com

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The Dentists at Belle Meade Family Dentistry Provide Invisalign® Invisible Braces to Nashville, TN


Drs. James Pace Jr., James Pace Sr., and Temp Sullivan, Invisalign® Dentists

The Dentists at Belle Meade Family Dentistry Offer Invisalign® Invisible Braces in Nashville, TN

For Invisalign®, the dentists utilize advanced technology, including digital intraoral scanners and 3D software, to digitally construct the aligner models.

Patients in need of orthodontics to straighten crooked teeth can receive modern Invisalign® braces from Belle Meade Family Dentistry. Invisalign is a tooth alignment solution that utilizes invisible braces to straighten teeth, so patients can benefit from not needing metal brackets or wires. One of the many forms of advanced technology offered at this Nashville, TN practice, Invisalign is favored by many patients seeking both functional and aesthetic tooth alignment.

Invisalign works to straighten teeth by using clear, customized aligners that patients wear for 20-22 hours a day. These aligners are uniquely designed for each patient by the dentists at Belle Meade Family Dentistry, with the goal of slowly adjusting the position of teeth. Every one to two weeks, patients are instructed to switch aligners for a new set that adjusts the teeth slightly more into the correct position. Since the aligners can be removed, patients are able to eat their favorite foods without restriction and keep their teeth clean by brushing and flossing without interference of metal wires and brackets. The material is made from a comfortable, clear plastic, so while Invisalign is being worn, the aligners are virtually unable to be seen in the mouth. These invisible braces are often used by adults and teens alike for their numerous advantages.

Invisalign invisible braces can straighten a variety of bite imperfections, including:


  • Open bite and crossbite
  • Spaces between teeth
  • Crooked, misaligned teeth
  • Overbite or underbite

This practice stays up to date with the latest technology to better serve patients in a variety of treatments. For Invisalign, these dentists utilize advanced technology, including digital intraoral scanners and 3D software, to digitally construct the aligner models. Additional technology found in this practice includes 3D cone beam imaging, dental lasers, and needle-free anesthesia options. In addition to cutting-edge cosmetic dentistry, Belle Meade Family Dentistry offers leading tooth replacement solutions, including dental implant placement and restoration. With the use of this advanced technology, the dentists at Belle Meade Family Dentistry can create more accurate and predictable results for every treatment.

Those looking for Invisalign invisible braces in Nashville, TN, or any dental care provided by dentists with advanced skills and technology, are encouraged to contact Belle Meade Family Dentistry. To make an appointment, call 615-298-2030 or visit the website http://www.bellemeadedental.com.

About the Dentists

Belle Meade Family Dentistry serves the Nashville, TN area with full-service family dentistry, for 35 years running. Dr. James Pace Sr. has served as a Chairman of the Nashville Dental Society and as a delegate to the Tennessee Dental Association. He was a 2015 Patient’s Choice Award Winner, has consistently received recognition by the Tennessee Dental Association for his hours of continuing education, and has led and participated in multiple dental and medical mission trips to the Dominican Republic. Dr. Temp Sullivan earned his fellow in laser dentistry at World Clinical Laser Institute and serves as a delegate for the Tennessee Dental Association and as a member of the Peer Review committee for TennCare. Dr. James Pace Jr. received the 2011 Tennessee Dental Association’s Ace Award. The team at Belle Meade Family Dentistry strives to provide the finest quality dental care for patients in a warm, caring, and clean environment. They execute the most advanced dental care with every service, including teeth-in-a-day dental implants, Invisalign®, the Pinhole® Surgical Technique and laser dentistry. To learn more about the dentists at Belle Meade Family Dentistry and the services they offer visit http://www.bellemeadedental.com or call 615-298-2030.

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Hope Hospice Celebrates 40 Years of Service


“The nurses wore many hats then,” recalls retired nurse Dara Burke, who worked at Hope for 19 years. “They performed nursing tasks of course, but also many duties that today fall under home health aides, social workers, and chaplains. When you entered a family’s home, you became their angel.”

Hope Hospice has kicked off our 40th Anniversary year, and we invite the public to engage in our special events throughout 2020, which are outlined below. Following these summaries are a few story angle suggestions to consider for your editorial lineup. We are happy to work with you on content that best fits your needs!

But first, here’s a snapshot of how the mission of Hope Hospice began in the hearts of a few local citizens:

Our Early Days

Today, Hope Hospice is a thriving organization with more than 100 clinical and administrative staff working together to improve the quality of life for hospice patients and their loved ones throughout the Tri-Valley and neighboring East Bay cities. But Hope was not always a household name. Our agency had the humblest of beginnings, which took root in the late 1970s among a group of friends discussing a situation that plagued their hearts: no one should die alone in a hospital.

“In those days, few people knew what hospice was,” recalls retired nurse Karen Archer, who worked at Hope for 26 years in both volunteer and staff capacities. “Families desperately wanted to move a terminally-ill loved one from the hospital to the comfort of home, but it wasn’t possible to do on their own. They needed the assistance of medical professionals to help with the clinical care, but full-time, in-home nursing was an insurmountable expense for most.”

In the U.S., it wasn’t until 1982 that hospice became a covered service under Medicare, and the preceding decades were full of educational efforts on the part of a few to explain comfort care of the dying and family support. Hope accepted our first hospice patient in April of 1980 and chose to operate until 1992 without Medicare reimbursements because of the founders’ desire to remain fully independent. What happened during the 12 years in between is the story of a group of dedicated, compassionate people who committed themselves to caring for local families throughout their most desperate, sorrowful season.

A Fledgling Agency Powered by Volunteers

In 1978, Richard “Dick” Martin, a banker by trade and a deacon at St. Augustine Catholic Church in Pleasanton, led early discussions among a group of concerned citizens about how to solve a problem: Families who wanted to care for a dying loved one at home could not do so without skilled nursing assistance and education. To stay in the hospital would wipe them out financially. He’d seen enough, as he told the Tri-Valley Herald in February 1979, and planned “to set up a program [to] help terminally ill patients die in dignity with as little financial worry as possible.”

A March 1979 letter went out to local churches and personal networks seeking community support, whether in time or dollars. It was important to Hope’s founding team that we not be tied to any organization to secure financing, and the road ahead as an independently funded hospice agency promised to be a rocky one. The fledgling Hope Hospice was entirely operated by volunteers.

To start, the Hope team consisted of a doctor, a chaplain, six registered nurses, and 15 home-care volunteers. Peter P. Wong, an esteemed Tri-Valley oncologist, served as the first medical director. Dick Martin was Hope’s first chaplain, providing spiritual care to our hospice patients and families. All of the nurses, the bereavement team, and office workers also volunteered their time.

“The nurses wore many hats then,” recalls retired nurse Dara Burke, who worked at Hope for 19 years. “They performed nursing tasks of course, but also many duties that today fall under home health aides, social workers, and chaplains. When you entered a family’s home, you immediately became their angel. That’s what made us special—we prided ourselves on our commitment to the patients.”

As word of Hope’s reputation for providing high-quality, sensitive hospice care quickly spread within the community, it became apparent that volunteers, with their limited availability, could not provide care for all those in need. In 1981, three new paid positions—a patient care coordinator, an assistant, and an office manager—provided regular support. Still, volunteers were the heart of Hope.

Fundraising was critical in the early days (and still is), when word of Hope hadn’t yet reached many in our community. Until our Medicare accreditation in 1992, grants, generous donations from the community, and other support covered the costs of patient care, including medical equipment rentals such as hospital beds and other tangible items needed for home care.

In addition to soliciting for individual donations, Hope produced some special fundraising activities. These included the Bud Brennan Golf Classic (an inspiration for our modern Hope 100 Golf Marathon), a thrift store in Pleasanton, and an annual cioppino/crab feed at the Pleasanton Fairgrounds (take note of An Evening of Celebration mentioned below and scheduled for October 2020).

SPECIAL 2020 EVENTS

Hope Hospice warmly invites the public to attend these important events during our anniversary year. Each of these events, in its unique way, helps raise financial support that Hope desperately needs to care for our hospice families and to produce our community programs, including the Family Caregiver Education Series and run our Grief Support Center.

March 26

First Annual By Your Side Awards Luncheon

This fundraiser will take place in the elegant ballroom at Castlewood Country Club in Pleasanton. Dublin Mayor David Haubert will be our Master of Ceremonies. Hope’s Associate Medical Director Dr. Kuljeet Multani delivers the keynote address. Dr. Multani is an expert in palliative care and hospice; she also is also a palliative care physician with Palo Alto Medical Foundation and a hospitalist at Stanford Health ValleyCare in Pleasanton.

Hope will honor two individuals who were instrumental in the founding and development of Hope Hospice. Their vision, dedication, and long-time service helped nurture Hope’s mission to support patients and their loved ones with exceptional care, compassion, and dignity at the end of life.

Peter P. Wong Legacy Award

For this inaugural year, we will present this eponymous award to the family of the late Peter P. Wong, MD, who volunteered his time as Hope’s first medical director, and stayed with us for over 30 years.

Richard L. Martin Service Award

Richard “Dick” Martin was Hope’s founder and first chaplain and volunteer coordinator, critical in rallying support in Hope’s early days. Members from his family will accept on his behalf.

Tickets for the By Your Side Awards Luncheon are on sale at HopeHospice.com/byyourside.

May 2

Tenth Annual Hike for Hope

Hike for Hope is a fundraiser and memorial hike that takes place each spring at Del Valle Regional Park in Livermore. About 600 hikers of all ages convene at the park for a fun day outdoors, including a post-hike barbecue lunch. All net proceeds benefit Hope’s patient care and community programs. Registration is now open at TheHikeForHope.com.

September 24

Sixth Annual Hope 100 Golf Marathon

The Hope 100 is a fundraising event at which an exclusive group of up to 36 passionate golfers solicit sponsorship from friends and family to support their play of 100 holes of golf in one day at Castlewood Country Club. Registration will open in early summer at Hope100GolfMarathon.com.

October 2020

An Evening of Celebration

In our organization’s early days, we put on an annual cioppino feed at the fairgrounds in Pleasanton, a community favorite for many years. We hope that fondness will surround our reimagined yet-to-be-named annual meal debuting this fall. It is envisioned as a joyous family gathering with delicious comfort food and wine and a chance to reconnect with our Hope supporters. Tickets will go on sale this summer. Watch for details at HopeHospice.com/40years.

STORY IDEAS

1) Hope’s Living With Dementia Program

At Hope Hospice, dementia has surpassed cancer as the leading diagnosis upon admission. More than half of Hope’s patients are living with some degree of dementia. Dementia is an umbrella term that describes a group of symptoms that adversely affect a person’s cognition, as well as some behavioral abilities that interfere with a person’s daily functioning. Alzheimer’s disease is the most common cause of dementia, but not the only one. Most patients with dementia will experience some form of memory loss in addition to a decline in other abilities such as communication skills, reasoning, and motor skills.

While dementia can be difficult and frightening for the patient, it can also be very challenging for family members. Watching a loved one begin to struggle with daily activities such as bathing, dressing, and eating is hard. Family members may also find it difficult to interact in meaningful ways with their loved one as his or her memory and other skills decline.

Hope provides dementia-specific education to family caregivers at no cost, even if their loved one is not on our hospice service. These classes will:

  • Help family caregivers understand how people living with dementia communicate their needs and desires through behaviors;
  • Provide tactics to assess, interpret, and respond to their loved ones to foster an improved quality of life;
  • Explore strategies for handling behaviors such as wandering, delusions, and aggression.

May we suggest an interview with program manager Jill Smith, RN?

Smith is a PAC Certified Trainer and Consultant (Teepa Snow’s Positive Approach to Care), a Dementia CARES® Specialist (Alzheimer’s Association), certified with the International Council of Montessori Dementia Professionals, and active on the National Council of Certified Dementia Practitioners.

2) Hope’s Family Caregiver Education Series

Our Family Caregiver Education Series is available to any member of the community who is currently engaging as a caregiver to a loved one living with a terminal diagnosis or a disabling chronic condition, regardless of whether your loved one is a Hope Hospice patient. The 12-class series covers a variety of topics and provides training, education, support, and resources relevant to family caregivers. Plus, much like a support group, these classes provide an opportunity to connect with others who have shared experiences.

3) Evolution of Hospice Care in the U.S.

Here are a few markers, courtesy of the National Hospice and Palliative Care Organization:

1963

Cicely Saunders (an English doctor considered the founder of modern hospice care) gives a lecture on specialized care of the dying at Yale University, a practice she helped shape during her years as a WWII nurse and later as an almoner (similar to today’s medical social workers), then doctor.

1969

Dr. Elisabeth Kubler-Ross publishes On Death and Dying, a booklet still in use today that explains in simple terms the five stages of dying through which terminal patients typically progress.

1972

Kubler-Ross testifies at the first national hearings on the subject of death with dignity, conducted by the U.S. Senate Special Committee on Aging.

1974

The first hospice legislation is introduced by senators Frank Church and Frank E. Moss to provide federal funds for hospice programs. The legislation is not enacted.

1978

The National Hospice Organization (NHO) is established to promote the concept of hospice care in the U.S. The first conference takes place in Washington, D.C., in October. (NHO changes its name in 2000 to the National Hospice and Palliative Care Organization.)

1978

A U.S. Department of Health, Education, and Welfare task force reports that “the hospice movement … is a viable concept and one which holds out a means of providing more humane care for Americans dying of terminal illness while possibly reducing costs. As such, it is the proper subject of federal support.”

1979

NHO issues the first “Standards of a Hospice Program of Care,” adopted by the NHO Board of Directors in February.

1981

The National Hospice Education Project is set up for the sole purpose of passing Medicare hospice legislation.

1982

Congress includes a provision to create a Medicare hospice benefit. At this time, the federal government’s attitude toward hospice is still cautionary, and the new benefit has a sunset provision requiring its reevaluation in 1986.

1982–85

Addition of hospice benefits in many third-party payer insurance plans.

1984

The Joint Commission Hospice Accreditation Program is implemented.

1985–86

As part of the Consolidated Omnibus Budget Reconciliation Act (called COBRA), the Medicare hospice benefit is made permanent.

1997

The growing hospice-education movement focuses national attention on quality of life at the end of life as well as the need for increased public awareness and physician education.

1997

A Gallup survey organized by the National Hospice Foundation finds that most adults would prefer care at home and would seek a hospice program if they had six months or less to live. The survey also reveals that most Americans do not realize that hospice care is available at home and that costs are typically covered by Medicare or private health insurance.

2007

Research published in the Journal of Pain and Symptom Management reports that hospice patients live an average of 29 days longer than similar patients who did not have hospice care. The Journal also publishes the findings of a major study out of Duke University showing that hospice services save money for Medicare and bring quality care to patients and families.

About Hope Hospice

Hope Hospice is proud to have served the Tri-Valley and neighboring East Bay cities since 1980. We are committed to supporting patients and their loved ones with exceptional care, compassion, and dignity. Hope provides quality end-of-life hospice care, grief support, dementia-care education, and family caregiver education. As a community-led, non-profit organization, Hope Hospice offers services regardless of insurance, income status, nation of origin, or religion. Staff is available 24/7. Hope Hospice is accredited by the Joint Commission, licensed by the State of California Department of Health Services, and Medicare/Medi-Cal certified. Learn more at HopeHospice.com or contact us at (925) 829-8770.

Top Healthcare Trends for 2020 & Some Early Wins in the Quest for Transformation


seven key trends in healthcare 2020

Seven key trends affecting healthcare in 2020 focus on getting and keeping patient relationships

We believe that a focus on technology-enabled consumerism will be essential for health systems and hospitals to remain competitive. Our own experiences have confirmed it – Kevin Fleming, CEO, Loyale. Healthcare

The need for transformation in healthcare has been well documented. Healthcare providers face a litany of challenges in the pursuit of their missions and sustainable financial performance. Challenges include cost increases well above inflation, lower government reimbursements, greater regulatory scrutiny (and costs), labor uncertainties and more. These challenges are made more acute by a relatively new phenomenon, an increasingly demanding healthcare consumer.

Consumers (patients) have seen their personal costs for healthcare soar. Household out-of-pocket for premiums reached an average of $20,000 in 2019 for the first time. Add to these deductibles, co-pays and actual costs for care and it’s easy to see why these costs have dampened consumer demand to the detriment of their health and community’s well-being. Those who do seek care are eschewing the traditional primary care delivery model, opening a door for innovative new entrants capable of operating more efficient, convenient and affordable healthcare delivery businesses models.

These trying conditions for providers and patients have served to underscore the importance of a patient-first approach to care delivery. Importantly, this approach has been expanded to include much more than the provider’s clinical care, where patient-first is expected. The concept now extends to every other dimension of the patient care experience including the administrative and financial, areas where patients’ experiences have historically been anything but patient-first.

Earlier this year, McKinsey & Company partner and global healthcare practice leader Shubham Singhai published “Seven Healthcare Industry Trends to Watch in 2020.” The analysis affirms several key strategic industry advancements we have addressed in recent months, most particularly the need for business model transformation and smarter healthcare ecosystems, aka technology. The significance of these trends is borne out by other industry analyses including our own and is supported by early 2020 financial performance from some of the largest healthcare providers.

Throughout the analysis, the growing influence of consumers on provider policy and performance is dominant. Under one trend – healthcare ecosystems – Mr. Singhai points out that “ownership of the consumer relationship” has become a key determinant in any healthcare provider’s ability to add or derive value, and that ownership of those relationships has the potential to shift (as much as 40% according to our recent analysis) – an important if not existential factor in any provider strategy for the early part of this new decade.

McKinsey’s Seven Trends to Watch in 2020 are as follows:

1. Business Model Transformation – “New business models that create significant healthcare value (that is, substantially better cost, quality and outcomes).”

2. Healthcare ecosystems – Market and regulatory pressure on profits is forcing providers to “invest billions of R&D dollars into their platforms to create services easily usable across a range of customers and for a range of applications that accelerate innovation.” In the area of patient financial engagement, our own technology – Loyale Patient Financial Manager – is one example. The potential for added value in the form of consumer engagement and scalable operating efficiency is also attracting billions in investor dollars.

3. Healthcare Reform – The McKinsey analysis acknowledges the likely prominence of healthcare in the upcoming presidential election, especially in light of the observation that “affordability issues felt directly by consumers through cost sharing raise the chances for real change.” We explored the market, regulatory and legislative pressures on consumer finances and patient friendly solutions in a recent article.

4. Programmatic M&A and an agile operating model – Essentially, programmatic M&A is a strategy of pursuing multiple, smaller acquisitions focused on the execution of specific operating strategies, rather than on one or two large “bet the company” kinds of deals. This strategy helps support organizational nimbleness, as “Speed of execution” becomes a major source of advantage to a provider’s competitiveness.

5. Recession and resilience – Whether the inevitable economic recession occurs in 2020 or later, healthcare providers should plan now to “emerge differentially stronger from it than one’s peers.” By securing balance sheets, improving operating costs (particularly through automation and analytics) and investments in growth during the downturn (when competitors have gone into bunker mode).

6. Social influencers of health – Consistent with the industry’s long stated objective of the Triple Aim (Improved patient experience – Improved population health – Reduced costs), the industry will broaden its focus to include “social, non-medical factors – including socioeconomic factors, neighborhoods, employment, and physical safety” to address the root causes of many of the U.S.’s most troublesome health issues.

7. Drug spending – The subject of political campaigns and public outrage, the cost of drugs will continue to drive innovation and “efforts to reshape the Pharmacy Benefit Management business model”. This will become increasingly important as more targeted and costly drug therapies are discovered and prescribed.

Importantly, Mr. Singhal concludes his analysis by acknowledging the presence of both innovators and incumbents as we enter the new decade. Pointing out that “those that can achieve productivity gains will create competitive advantages through growth and margin.” He goes on to say that “Stakeholders that can remain alert for innovations and leaps in best practices will have the potential for greater impact and improvement,” warning that “those that stick with a plan propped up by traditional approaches may not find enough ability to flourish in this new era.”

We’re summarizing this 2020 trend analysis because, like McKinsey and others, we believe that a focus on “technology-enabled consumerism” will be essential for health systems and hospitals to remain competitive. Our own experiences have confirmed it in one of healthcare’s most chronically underperforming functions – patient financial management. Working with industry innovators like Parallon and HCA Healthcare, we’re improving patient experiences and operating performance with scalable technology to ensure better patient experiences in every setting on every occasion.

Finding the Proof in the Pudding

Since this trend analysis was published, Oakland, CA – based Kaiser Permanente reported 2019 financial results and Boston area Partners Healthcare (soon to be Mass General Brigham) released its 1st quarter 2020 operating results. Each of these large health systems offers some telling insights into the trends identified above.

Kaiser’s 2019 Annual Results were strong, reflecting what Kaiser CEO and chairman Greg Adams described as “solid operating performance and strong investment returns”. With respect to operating performance, Kaiser’s executive VP and CFO Kathy Lancaster is noted saying, “Our financial results allow us to make capital investments, deploy new technologies and drive affordability for our members.” The Kaiser report comments specifically on topics such as “improving community health” and “consumer-focused digital” as well as the company’s aggressive expansion strategy.

Moving into 2020, Partners Healthcare recently released its First Quarter 2020 Financial Results. In the report’s C-Suite Perspective, Partner Healthcare’s CFO Peter K. Markell is quoted stating, “We continue to execute well on resource management and revenue optimization efforts while making investments in new digital health tools and more convenient outpatient locations in order to improve the patient experience.” Partners Healthcare’s new system-wide strategy (included in the financial report) focuses on 5 strategic themes that emphasize patients, communities, value and technological innovation.

Based on their recent performance, both Kaiser Permanente and Partners Healthcare are demonstrating in real time how appropriate and important the trends outlined in the McKinsey analysis suggests. Facing stiff headwinds like higher costs for everything from equipment to labor, reduced compensation and more, these systems are making smart investments to improve access and uncover efficiencies. Both have included innovation as a core operating principle.

Admittedly, it’s very early in the new decade but so far it seems the proof of these trends is in the pudding.

Kevin Fleming is the CEO of Loyale Healthcare

About Loyale

Loyale Patient Financial Manager™ is a comprehensive patient financial engagement technology platform leveraging a suite of configurable solution components including predictive analytics, intelligent workflows, multiple patient financing vehicles, communications, payments, digital front doors and other key capabilities.

Loyale Healthcare is committed to a mission of turning patient responsibility into lasting loyalty for its healthcare provider customers. Based in Lafayette, California, Loyale and its leadership team bring 27 years of expertise delivering leading financial engagement solutions for complex business environments. Loyale currently serves approximately 12,000 healthcare providers across 48 states. Loyale is proud to be an enterprise-level strategic partner with Parallon, including deployment of Loyale’s industry leading technology to all HCA hospitals and Physician Groups.

Pet Wants, Fresh Coat Painters and Caring Transitions Make Entrepreneur Magazine’s Franchise 500 List for 2020


I couldn’t be more excited about the fact that we have most of our brands honored … It is a testament to our tremendous franchise owners and the shared resources of in-house marketing, promotion, accounting and legal departments. – Steve Kwon

Entrepreneur recently announced that Pet Wants, Fresh Coat Painters and Caring Transitions, 3 brands curated and nurtured by Strategic Franchising Systems have joined the magazine’s elite Top 500 Franchises for 2020. Steve Kwon, the Senior Vice President of Strategic’s Franchising Division is glowing with pride. This isn’t his first rodeo. Steve previously headed franchising efforts for several Fortune 500 companies with tremendous success but this accomplishment feels a bit more special.

“I couldn’t be more excited about the fact that we have most of our brands honored in the Entrepreneur Magazine Franchise 500,” says Steve. “It is a testament to our tremendous franchise owners and the shared resources of in-house marketing, promotion, accounting and legal departments, tactfully utilized across the entire Strategic Franchising network.”

Strategic Franchising Systems currently owns and manages several distinct low start-up cost brands. Pet Wants delivers its exclusive award-winning fresh pet food, Fresh Coat Painters offers a range of professional painting services and Caring Transitions is the only major national brand to offer comprehensive services for senior relocation. Getting one brand into the Franchise 500 list requires careful planning and flawless execution. Getting 3 brands that are completely different is unprecedented. So how did this happen?

“Unlike almost any other group of franchise businesses, our brands enjoy a truly symbiotic relationship,” answers Steve. “Our younger brands remain nimble while capitalizing on the buying power of a national network, as our more established brands continue to benefit from the cutting-edge growth efforts of their younger counterparts… It’s all about equilibrium.”

This strategy has paid off big and is Strategic Franchising’s secret formula to realizing steady growth in the number of franchise locations across the US this past year and for years to come. “I like to think of Strategic Franchising as a franchise ecosystem; always growing, and always winning,” Steve says. “It’s a privilege to see the balance and coordinated growth continue to pay off across all brands.”

When asked how many brands he’ll have in next year’s Franchise 500 list, Steve confidently says, “Five… You can put that in the bank.”

Pet Wants

Pet Wants was founded in Cincinnati in 2010 to bring fresh, natural and conveniently-delivered pet food to pet families with a mission of enhancing the health, vitality and life of pets with high-quality food and honest advice. Pet Wants pet food is personally delivered to homes within weeks of being made, at the height of freshness – it doesn’t sit in warehouses and on store shelves getting stale and losing nutritional value. Pet Wants offers multiple blends of dog and cat food formulas as well as healing salve, calming balm, anti-itch spray, paw wax and more. Since 2015 Pet Wants, with the help of Strategic Franchising Systems and Franchise Funding Group, has expanded into a national presence and grown to nearly 100 locations: https://petwantsfranchise.com/.

Fresh Coat Painters

Fresh Coat Painters was born from a radically simple concept: people were desperate for a professional painting business, not just people that knew how to use a brush. Fresh Coat Painters was founded in 2004 as part of Strategic Franchising Systems. Franchisees offer residential and commercial painting services including interior and exterior painting, sealing and staining; pressure washing; popcorn ceiling and wall paper removal and other services for nearly every protective coating application. Fresh Coat has a national product partnership with Sherwin-Williams®: https://freshcoatfranchise.com/.

Caring Transitions

Caring Transitions, founded in 2006, is the most trusted and experienced national franchise specializing in senior relocation and transition services. With more than 200 locations throughout the United States all owned and operated by Certified Relocation and Transition Specialists, Caring Transitions provides clients with supportive moves, auctions, rightsizing and transitions. This includes expert advice plus a well-executed transition plan beginning with the initial sorting of personal belongings through packing, unpacking, resettling, selling of items to the final clearing and cleaning of the property: https://www.caringtransitionsfranchise.com/.

To learn more about Strategic Franchising Systems and to explore the franchise opportunities across all five brands, including TruBlue Total House Care and The Growth Coach, visit https://strategicfranchising.com/.

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