SUNRISE, Fla. (PRWEB)
November 02, 2021

Today FeaturedCustomers published the Fall 2021 Email Security Software Customer Success Report to give prospects better insight on which Email Security Software would work best for their business according to real customer references.

The highest rated vendors according to the Fall 2021 Email Security Software Customer Success Report are:

Market Leaders – Agari, Avanan, Barracuda Networks, Cofense, Mimecast, Proofpoint, SonicWall, Tessian, TitanHQ, and Zix were given the highest “Market Leader” award. Market Leaders are vendors with a substantial customer base & market share. Market Leaders have the highest ratio of customer reference content, content quality score, and social media presence relative to company size.

Top Performers – Cyren, GreatHorn, Guardian Digital, SilverSky, Vade Secure, Valimail, and VIPRE were awarded “Top Performer” honors. Top Performers are vendors with significant market presence and enough customer reference content to validate their vision. Top Performers products are highly rated by its customers but have not achieved the customer base and scale of a Market Leader relative to company size.

Rising Stars – EdgeWave, MailGuard, Paubox, and Zerospam were awarded the “Rising Star” honor. Rising Stars are vendors that do not have the market presence of Market Leaders or Top Performers but understand where the market is going and has disruptive technology. Rising Stars have been around long enough to establish momentum and a minimum amount of customer reference content along with a growing social presence.

About the Email Security Software Customer Success Report:

The customer success report is based on over 2,500 pieces of verified customer reference content. A vendor’s overall customer success score is reached via a weighted average of their Content, Market Presence, and Company Scores. Of the vendors listed in the FeaturedCustomers’ Email Security Software category, 21 vendors met the minimum requirements needed to be considered for the customer success report.

About FeaturedCustomers:

FeaturedCustomers, the world’s only customer reference platform for B2B business software and services, helps potential B2B buyers research and discover business software and services through vendor validated customer reference content such as customer testimonials, success stories, case studies, and customer videos. Every day our platform helps influence the purchasing decisions of thousands of B2B buyers in the final stages of their buying cycle from Fortune 500 companies to SMB’s. For more information, visit their website.

Follow us and connect with us on LinkedIn.

Share article on social media or email:

Cate Phillips. Relationship Manager at Full Sail Partners

“Having a business that is supported with the right technology solutions can ensure companies are realizing their maximum earning potential. I’m excited about this role and the opportunity to help clients with their continued success.”

STEAMBOAT SPRINGS, Colo. (PRWEB)
November 02, 2021

Full Sail Partners, a Deltek Premier Partner and creator of the Blackbox Connector, continues to grow with the addition of Cate Phillips as a Relationship Manager. In this newly created role, Cate will assist clients with identifying Deltek software solutions, specifically modules available in Vantagepoint, that will benefit their firm along with providing product demonstrations. Cate’s background and strong ability to understand client needs will allow her to ensure clients are making the right investment for their firm.

Cate has been using Deltek products for more than six years and understands the unique requirements of professional services firms. Additionally, Cate has been an entrepreneur for most of her professional life owning a variety of businesses that focused primarily on marketing and communications. She also has a Bachelor of Science in Electrical Engineering.

“Having a business that is supported with the right technology solutions can ensure companies are realizing their maximum earning potential,’ stated Cate Phillips, Relationship Manager at Full Sail Partners. “I’m excited about this role and the opportunity to help clients with their continued success.”

As a relationship manager, Cate will work directly with clients to explore the Deltek software solutions that Full Sail Partners represents. Furthermore, Cate will demonstrate the different components of Deltek Vantagepoint so clients can get the full picture on how a project-centric ERP system can support all the roles within their firm.

“With the overwhelming amount of interest in Deltek Vantagepoint, we felt the addition of a new role was needed so that we can continue to meet all of our clients’ needs,” explained Sarah Gonnella, VP of Marketing and Sales at Full Sail Partners. “As we began to explore this new role, Cate was the obvious fit and the perfect addition to our team. Her enthusiastic attitude and abilities to understand complex business problems makes her a great asset to our current and future clients.”

About Full Sail Partners

Full Sail Partners provides client-focused technology services and solutions for more than 1,000 professional services firms nationwide. As a Deltek Premier Partner and the creator of the Blackbox Connector, Full Sail Partners helps project-based firms fully integrate their business processes by connecting their front end and backend systems. We seek to help organizations identify the critical resources needed to create a faster, more efficient, and cohesive business infrastructure.

Full Sail Partners – Keep Your Business on Course. For more information, please contact Full Sail Partners’ Marketing and Communications Department or visit the Full Sail Partners’ website at http://www.fullsailpartners.com.

Share article on social media or email:

“Acuity provides the customer contact workforce with a complete and shared understanding of what success looks like and how it is measured, and a comprehensive feature set that facilitates the cooperation, camaraderie, and collaboration essential for individuals and teams to organize and thrive.”

INDIANAPOLIS (PRWEB)
November 02, 2021

TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centers, announced today the fall SaaS update of its Acuity Contact Center Performance Management platform. The release features new or enhanced agent coaching, gamification, quality management and workforce engagement capabilities, and new technology partner integrations. The software update is available immediately as a free upgrade to current Acuity customers.

“Employee absenteeism, turnover, and engagement due to isolation and lack of support or connection are top challenges that every distributed customer contact organization must overcome to succeed,” said Greg Salvato, CEO of TouchPoint One. “Acuity provides the customer contact workforce with a complete and shared understanding of what success looks like and how it is measured, and a comprehensive feature set that facilitates the cooperation, camaraderie, and collaboration essential for individuals and teams to organize and thrive. TouchPoint One is excited to roll out the latest Acuity software build and further elevate the wellbeing and effectiveness of our clients’ workforces.”

Acuity equips supervisors, managers, and compliance personnel with new and enhanced tools to optimize processes and agent support. The new release boosts engagement, agility, and productivity for work-from-home, office, and hybrid teams. The key enhancements in this update include:

Agent Coaching Enhancements. Supervisors design, manage and execute comprehensive agent support routines using Acuity’s data-driven coaching system, Sidekick.

• 
  New Sidekick journal workflows, including Performance Review, Side-by-Side, Policy, Learning Compliance, Recognition, LOA, and others. In addition, support events triggered via Acuity Compliance and Quality Monitoring systems now integrate seamlessly with Sidekick to improve workforce efficiency, engagement, and productivity.

Expanded Gamification Options. Versatility is essential to gamification success. TouchPoint One, therefore, offers three core gamification platforms and custom solutions to meet customers varying needs. The primary enhancements included in the latest software release include:

• A-GAME Flex Catchphrase – enables supervisors to blend word puzzle contests into their overall agent coaching and support strategies. Individual, group, or team games setup of any duration takes just minutes. Captivating graphics, automated prompts and updates, and flexible reward options heighten game awareness, engagement, and impact.
• Custom Metric Scoring – facilitates game scoring on literally any imaginable metric across all TouchPoint One gamification platforms.
• A-GAME Xtreme – A-GAME Xtreme delivers the fantasy sports-style experience directly to managers and executives. The fall software release offers an improved Xtreme experience featuring enhanced team filtering, rank zone roster distribution, manual or auto-pick draft options, and other updates that engage senior management and create productive bonds with frontline agents.    

Quality Management Solution Enhancements. TouchPoint One Quality Management solutions transform time-consuming, spreadsheet-based processes into refined digital workflows. This Acuity software release automates QA workflows and routing, tracks and timestamps monitoring, review, and scoring, and expands out-of-box reporting. Integrated with the Sidekick agent coaching module, Acuity QA maximizes supervisor and other support personnel with a complete agent support system.

Expanded Integrations and Partnerships. Acuity aggregates performance data across countless third-party, homegrown, and native systems and provides flexible integration with leading third-party service providers and software solutions. The update features new or expanded TouchPoint One partner ecosystem members, including ADP, Genesys, Humach, Virtual Live Labs, PNB Capital, Microsoft, Language Link, and Alis Software. Learn more at https://www.touchpointone.com/partners.html

Acuity is an advanced contact center performance management platform that collects, generates, and synthesizes disparate systems data to fuel an integrated suite of specialized business tools. Acuity offers real-time dashboards, departmental/functional scorecards, quality monitoring, agent coaching, virtual meeting & screen share, performance review, chat & email, analytics & reporting, and multiple gamification options delivered in a cloud-based SaaS platform.

Acuity enables the digital transformation of performance management and employee engagement so that customer contact organizations can better understand their operations, improve organizational alignment, enhance both the employee and customer experience, and drive progressively enhanced financial and operational performance. Contact center leaders choose Acuity for its documented record of fixing attrition, absenteeism, performance, and engagement challenges and reducing operational expense.

To learn more about Acuity and TouchPoint One, visit TouchPoint One on the web. Please also follow us on Twitter @TouchPoint_One and LinkedIn.

About TouchPoint One

TouchPoint One is the leading provider of employee engagement and performance management solutions for contact centers. The Company’s Acuity product is a full-featured contact center performance management platform that enables improved decision making, talent development, and process execution at every operational level. TouchPoint One customer contact solutions deliver the rich benefits of employee dashboards, balanced scorecards, gamification, and advanced performance management through innovative design and complete, functional alignment with business processes and strategies. http://www.touchpointone.com

TouchPoint One, Acuity, Sidekick, and A-GAME are registered trademarks of TouchPoint One, LLC. All other registered or unregistered trademarks are the sole property of their respective owners. © 2021 TouchPoint One, LLC. All rights reserved.

Share article on social media or email:

1Source: A Premier Support Offering

Customers often don’t know where to go for help. Is it an infrastructure problem, a bug, configuration issues, training, or some combination of issues? – Jeff Brown, Partner at Aquitas

ROSWELL, Ga. (PRWEB)
November 02, 2021

Aquitas Solutions, a leading provider of Enterprise Asset Management (EAM) and IoT solutions that optimize asset intensive industries, announced the launch of their support service offering: 1Source. Managing enterprise applications like Maximo and ThingWorx can be challenging, so Aquitas created the 1Source experience to let clients offload the challenges of their support needs and streamline communication within one Aquitas portal.

“Customers often don’t know where to go for help,” commented Jeff Brown, Partner at Aquitas. “Is it an infrastructure problem, a bug, configuration issues, training, or some combination of issues? 1Source puts the triage and resolution on Aquitas. It’s our job to solve problems quickly and effectively.”

Based on the needs and contract type of the client, Aquitas can advise whether a designated account manager and pre-packaged hours, cloud services or first-level support are required. By choosing 1Source, clients can concentrate on their business and not their technology. For more information, visit the Aquitas website or contact the team at info@aquitas-solutions.com.

About Aquitas Solutions

Aquitas Solutions is a leading provider of EAM and IoT solutions that optimize asset intensive industries. The Company prides itself on working strategically and collaboratively with the top, globally recognized EAM and IoT platform solution providers to heighten business value and bring bottom-line benefits to their clients.

Based in Atlanta, GA, Aquitas’ leadership team and management consultants have industry leading enterprise asset management experience and have been early adopters of IoT technology helping clients leverage their EAM system to optimize performance and improve productivity and service levels across the entire spectrum of their organization.

The Company has a long history of delivering faster, smarter, and more agile solutions at a competitive rate helping customers streamline their internal processes and compete more efficiently in an increasingly synergetic world.

Aquitas Solutions is a registered Service Disabled Veteran Owned Small Business (SDVOSB).

http://www.aquitas-solutions.com/

Share article on social media or email:

“Data visibility continues to be a blind spot for many organizations,” said Ryan O’Leary, research manager, Privacy and Legal Technology at IDC.

NEW YORK (PRWEB)
November 02, 2021

1touch.io, provider of Inventa™, an AI-based sustainable data discovery and classification platform for sensitive personally identifiable information (PII) data, announced today that it and IBM Security have entered into an OEM partnership to offer the Inventa platform as IBM Security Discover and Classify later this month. This will enable IBM Security to continue to bring advanced sensitive PII data discovery and classification for data-at-rest and data-in-motion to the market, helping to solve customers’ toughest data security and data privacy challenges. IBM Security chose 1touch.io Inventa, because of its PII data discovery capabilities and ability to deliver a holistic view into an organization’s PII usage at scale. Until the launch of IBM Security Discover and Classify, IBM will continue act as a reseller of Inventa™.

1touch.io Inventa was positioned in the Major Players category in the 2021 IDC MarketScape for worldwide data privacy management software. “Data visibility continues to be a blind spot for many organizations,” said Ryan O’Leary, research manager, Privacy and Legal Technology at IDC. “There is strong and growing market demand for automated data discovery and classification tools that scan for sensitive data across both cloud and on-premises environments and to provide organizations with a single source of data truth, and 1touch.io is well-positioned to satisfy that demand.”

“Other sensitive data discovery and classification solutions bet on organizations already having an idea of what data sources to scan in the hunt for sensitive data. But the reality is that many organizations do not know this information at all — and it can lead to gaps in visibility and major security breaches,” said Zak Rubenstein, CEO of 1touch.io. “The relationship between 1touch.io and IBM Security can help customers eliminate these blind spots.”

“Data discovery and classification can be foundational to effective security and privacy programs. Organizations can’t effectively and efficiently protect sensitive personal data that they don’t already know about. And, in this era of growing privacy regulations including GDPR, CCPA, and other emerging legislation on the horizon, it is critical for companies to have visibility and controls over this sensitive data,” said Wes Gyure, director of Product Management for Data, Identity, Fraud and Privacy at IBM Security. “The announcement today of the upcoming launch of the Inventa platform as IBM Security Discover and Classify will augment our security suite with a robust data visibility solution with automated discovery and classification aimed to help keep sensitive data secured and assist in building a security and compliance program that can address legislative issues.”

Unlike legacy data discovery tools that rely on users to tell them where to look, 1touch.io Inventa employs a network-based approach that detects data repositories – both structured and unstructured – that may contain sensitive PII. Inventa then validates the potential unknown PII it finds against known PII data assets like customer and employee lists. This can help reduce the number of false-positive instances of PII. Inventa supplies data security and data privacy teams with actionable insights into the organization’s PII footprint in near real-time, which can help save time and money and address regulatory risk.

1touch.io Inventa will infuse IBM Security Discover and Classify with a zero-trust, sustainable, network-based approach to the discovery and mapping of sensitive data assets, including “unknown unknown” PII data. The actionable insights and business context that 1touch.io Inventa can provide about sensitive data are critical to many data management, data security, and data privacy use cases, including data minimization initiatives, post-breach and ransomware response, data loss prevention (DLP) efforts, and SIEM and SOAR systems.

The agreement between 1touch.io Inventa and IBM will enable IBM Security to provide a modern data discovery and classification platform as part of its offerings that can inform data activity monitoring, compliance, and risk remediation activities in IBM Security Guardium, IBM’s own leading data security solution. Guardium is a pillar in IBM’s zero trust framework and was integrated into the IBM Cloud Pak for Security—an open, integrated security platform—in May 2021.

For more information about 1touch.io and IBM Security Discover and Classify, please visit our Webinar registration: https://event.on24.com/wcc/r/3507804/FF19FFA1D52F00C1EDE7CC3674F5AF70

or the website at https://www.ibm.com/products/ibm-security-discover-and-classify

About 1touch.io

1touch.io offers Inventa, a solution that delivers a fully autonomous, holistic, and up-to-date view into an organization’s PII data usage. Inventa creates actionable insights that enhance an organization’s ability to reduce security and regulatory risk and reduce or eliminate manual effort spent on cybersecurity solutions. U.S.-headquartered and Israeli-based, 1touch.io founders have 20 years of experience developing successful networking and security technologies and bringing them to market. 1touch.io combines proven, cutting-edge technology from the fields of unique personal data discovery and dynamic network element discovery that is leveraged in some of the most demanding environments in the world. Follow 1touch.io on LinkedIn at

https://www.linkedin.com/company/1touch-io or visit us at https://1touch.io/

About IBM Security

IBM Security offers one of the most advanced and integrated portfolios of enterprise security products and services. The portfolio, supported by world-renowned IBM Security X-Force research, enables organizations to effectively manage risk and defend against emerging threats. IBM operates one of the world’s broadest security research, development and delivery organizations, monitors 150 billion+ security events per day in more than 130 countries, and has been granted more than 10,000 security patents worldwide. For more information, please check http://www.ibm.com/security, follow @IBMSecurity on Twitter or visit the IBM Security Intelligence blog.

Share article on social media or email:

Rick Wagoner (left); Larry Burns (right)

Both Rick Wagoner and Larry Burns have vast experience across the EV and transportation sectors, as well as with lithium-ion energy storage systems and strategic planning. They will play a key role in driving the adoption of Neocarbonix…

BOSTON (PRWEB)
November 02, 2021

Nanoramic® Laboratories, an industry-leading energy storage and advanced materials company, has added two senior industry leaders to its Advisory Board, Rick Wagoner and Lawrence (Larry) Burns. Both new members held key positions at General Motors (GM): Wagoner as former Chairman and CEO, and Burns as former Corporate VP of Research & Development.

Wagoner and Burns will assist Nanoramic in revolutionizing the lithium-ion battery market with its Neocarbonix™ electrode technology. Using Neocarbonix, battery manufacturers can reduce costs by 20% and improve energy density by 30% compared to current battery designs, substantially increasing the range and affordability of electric vehicles (EVs).

Eric Kish, CEO of Nanoramic, said: “Both Rick Wagoner and Larry Burns have vast experience across the EV and transportation sectors, as well as with lithium-ion energy storage systems and strategic planning. They will play a key role in driving the adoption of Neocarbonix and providing EVs with superior energy recovery, charge time, acceleration, braking, and performance in extreme environments.”

Wagoner had a 32-year career at GM and is best known for his pivotal leadership as the company’s Chairman and CEO. Since retiring from GM in 2009, he has been active as a Board Member and Advisor to multiple public and early-stage companies. He currently serves as Chairman of Invesco and a Board Member of ChargePoint Inc., Excelitas Technologies, and Graham Holdings.

Burns was Corporate VP of Research & Development for GM from 1998-2009, during which he was responsible for advanced technology development, product portfolio, and strategic planning. In 2011, Burns was elected as a member of the National Academy of Engineering for his leadership and contributions to automotive technologies. He currently advises organizations such as Kitson & Partners, Goodyear, and Niron Magnetics on the future of mobility, manufacturing, energy, and innovation. Previously, he was a consultant to Waymo (Google Self-Driving Cars), Professor of Engineering Practice at the University of Michigan, and Director of the Program for Sustainable Mobility at Columbia University.

Wagoner said: “I am pleased to be an investor in, and advisor to Nanoramic. I am a big supporter of the auto industry’s move to EVs and believe the technology that Nanoramic has developed can play a significant role in supporting that direction by offering smart ways to reduce battery cost and improve quality and reliability.”

Burns said: “Nanoramic has deep and proven material science and nano-material manufacturing capabilities. Combined with strong leadership and a focused strategy, it is transforming energy storage and thermo-material technologies. I am looking forward to helping this exciting company realize its full commercial potential.”    

About Nanoramic

Nanoramic® Laboratories is an industry-leading energy storage and advanced materials company that has developed an innovative electrode technology, Neocarbonix™. Nanoramic® is commercializing this technology to transform energy storage for electric vehicles: increasing energy density and longevity, while reducing costs. Founded in 2009 out of MIT, Nanoramic® is the exclusive designer, manufacturer, and licenser of Neocarbonix™ electrodes, FastCap® Ultracapacitors and Thermexit™ thermal interface gap filler pads. See http://www.nanoramic.com.

Nanoramic, Thermexit, Neocarbonix and FastCap are trademarks of FastCap Systems Corporation, doing business as Nanoramic Laboratories. © 2021 FastCap Systems Corporation. All Rights Reserved.

Share article on social media or email:

Direct Route for Microsoft Teams

The new enhancement removes complexity for deploying Microsoft Teams Direct Routing by including an automated workflow that is integrated with Microsoft 365 directory, enabling enterprises to be up, and running with full calling capabilities in minutes.

LOS ANGELES (PRWEB)
November 02, 2021

UniVoIP, a forerunner in cloud communications and a leading provider of managed voice services, today announced the evolution of its Service Control portal to include automated onboarding workflow and lifecycle management capabilities for its Microsoft Teams Direct Routing service.

UniVoIP Service Control is a cloud-native application with an intuitive user interface that simplifies communications application and user profile management with real-time controls and visibility.

With the addition of Direct Route for Microsoft Teams to Service Control, enterprises can independently provision Direct Routing service for their Microsoft Teams environment in minutes.

The automated workflow tasks are presented in a responsive, modern interface that include:

• 
  Activating Teams Direct Routing voice paths.
• Selecting and adding new telephone numbers to Teams in real-time.
• Initiating porting requests for existing numbers.
• Associating telephone numbers to MS Teams users with an appropriate Microsoft 365 user license
• Enabling and disabling voicemail for users.
• Enabling and disabling unrestricted international calling.
• Verifying services by automatically tracking outbound and inbound calls of activated MS Teams users in real-time.

“UniVoIP has developed Service Control from the ground up with customer experience in mind,” says Dean Manzoori, Chief Technology Officer at UniVoIP. “The new enhancement removes complexity for deploying Microsoft Teams Direct Routing by including an automated workflow that is integrated with Microsoft 365 directory, enabling enterprises to be up, and running with full calling capabilities in minutes.”

UniVoIP’s Direct Route for Microsoft Teams seamlessly enables users to make, receive, and transfer calls to and from landlines and mobile phones all natively from within the Teams client with consistent user experience across all devices.

“We are known for our total customer satisfaction guarantee, proven by our 99% customer retention rate,” says Michael Bacich, Executive Vice President of Sales and Marketing at UniVoIP. “And now with our unique ability to support near instantaneous roll-out of Microsoft Teams Direct Routing services, we’re giving enterprises the ability to fully maximize on their Teams investment, on their own terms.”

About UniVoIP

UniVoIP is a global leading provider of UCaaS solutions with a focus on Microsoft Teams Direct Routing, powering collaboration, productivity, and mobile communications for enterprises. With decades of experience in delivering the industry’s most forward-thinking business communications technology, UniVoIP’s engineer-focused team is celebrated as a pioneer in global communications innovation. UniVoIP’s attention to customer delight is touted by industry experts as the gold standard in customer experience, made evident by the record-breaking customer churn rate of 0.25%. Providing a white-glove approach to every interaction, UniVoIP delivers an unparalleled purchasing, provisioning and account management journey bolstering meaningful relationships that strengthen as customer’s organizations scale. Learn more: univoip.com

Share article on social media or email: