Esker is committed to making our customers feel valued, understood and engaged.

MIDDLETON, Wis. (PRWEB)
October 29, 2019

Esker, a worldwide leader in AI-driven process automation solutions and pioneer in cloud computing, today announced its continued development and increased investment in Customer Experience (CX) worldwide. Esker’s objective is to deliver the best possible customer experience, improve customer satisfaction and ensure customers benefit from their cloud-based solution long term. Esker’s CX approach addresses customers’ growing expectations in the B2B sector, particularly in the software industry.

Esker has built its success on customer satisfaction. With sustained growth and an increasing number of customers around the world, Esker continues to innovate with a worldwide CX approach to support customers locally and globally.

“Already pervasive in the B2C environment, CX is just as important in B2B, particularly in cloud-based activities where the customer relationship is long lasting. In mature markets, like the software industry, it’s no longer enough to just deliver a quality product,” said Steve Smith, U.S. chief operating officer at Esker. “Esker is committed to making our customers feel valued, understood and engaged. We are dedicated to their continued success.”

An Innovative CX Approach

Esker’s approach to customer success has aided all company departments in addressing and implementing critical end-user feedback, not only related to the solution itself, but also in regard to training, documentation and technical support. Esker’s CX services strive to create better customer experiences through several objectives:

• 
  Measure and improve user satisfaction at each milestone via indicators such as Customer Satisfaction Score (CSAT), Net Promoter Score (NPS) or Churn Rate (Customer Loss Rates)
• Accompany customers through personalized (high touch) and collective (low touch) approaches such as audits of end-user practices and suggestions for improving solution use, trainings, setting up user communities to share best practices via webinars, white papers, etc.
• Provide feedback from the field to the various departments involved, as concrete feedback is used to advance software and services solutions based on experience and facts

Dedicated Teams

Initiated in the U.S., Esker’s CX approach has extended to all global subsidiaries through the creation of dedicated teams. Each subsidiary has its own CX team to ensure the same quality of service in all countries. These local teams take into account the language, culture and behavior of end users.

About Esker

Esker is a worldwide leader in cloud-based document process automation software, helping financial and customer service departments digitally transform their purchase-to-pay (P2P) and order-to-cash (O2C) cycles. Used by more than 6,000 companies worldwide, Esker’s solutions incorporate technologies like artificial intelligence (AI) to drive increased productivity, enhanced visibility, reduced fraud risk, and improved collaboration with customers, suppliers and internally. Esker operates in North America, Latin America, Europe and Asia Pacific with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin. For more information on Esker and its solutions, visit http://www.esker.com. Follow Esker on Twitter @EskerInc and join the conversation on the Esker blog at blog.esker.com.

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“Our continued success with Christie RealLaser projector shipments around the world clearly shows the confidence that exhibitors have in our cinema projection solutions.”

GOLD COAST, Australia (PRWEB)
October 29, 2019

Christie®, a leader in creating and delivering the world’s best visual and audio experiences, will be showcasing market leading cinema technology chosen by cinema leaders at the 2019 Australian International Movie Convention (AIMC), which takes place at Event Cinemas Pacific Fair, Gold Coast, Queensland, from October 21-23.​​

A longstanding supporter and participant of the AIMC, Christie will conduct live demonstrations of the cinema industry’s first affordable RGB pure laser projector – the Christie CP4325-RGB – at Gold Class Cinema 2 throughout the three-day event. Featuring 4K resolution, high-performance Christie RealLaser™ solid-state illumination and CineLife electronics, this compact, all-in-one DCI-compliant projector excels in image quality and operational lifetime while providing a low cost of ownership.​

As well, delegates can check out the 2K-resolution Christie CP2315-RGB cinema projector on static display at booth 7 during the AIMC trade show, to be held in the cinema foyer from October 21-22. Similar to its 4K-resolution sibling, the CP2315-RGB offers filmmakers a rich color palette, approaching Rec. 2020 and well over 30,000 hours of theatre operation. Compared to competitive solutions, Christie RealLaser technology will ensure superior and more consistent brightness levels according to DCI standards throughout the entire lifetime of the projector.

“We’re pleased to demonstrate our continued strong commitment to the cinema exhibition industry in Australia and New Zealand by showcasing our next-generation RGB pure laser cinema projectors, which have seen strong interest and adoption worldwide,” said Dr. Don Shaw, Senior Director, Asia Sales, Cinema, Christie. “Our continued success with Christie RealLaser projector shipments around the world clearly shows the confidence that exhibitors have in our cinema projection solutions, which are designed to support their long-term strategies with a strong return on investment, while also enabling them to deliver the best shared experiences for movie-goers.”

Christie’s cinema illumination technologies, ranging from lowest total cost of ownership Xenon models to state-of-the-art, yet affordable, RealLaser RGB pure laser projection systems, have been adopted by exhibitors and postproduction houses in Australia and New Zealand.

In Australia, Event Cinemas has acquired over 50 Christie CP4325-RGB cinema projectors for deployment in its Gold Class theatres across the country. HOYTS Cinemas has also installed a number of Christie RGB pure laser projectors at its flagship Chadstone and Dockla​nds multiplexes in Melbourne. In particular, the Docklands site has become the first cinema complex in Australia to be fully equipped with Christie’s RGB pure laser projectors, including the CP4325-RGB. Besides cinema exhibitors, postproduction facilities such as Sydney-based Definition Films, as well as Department of Post in Auckland, New Zealand have chosen Christie RGB pure laser projection systems for their work.

In addition, Christie has partnered with the Independent Cinemas Australia in support of independent exhibitors through the Christie-ICA Network Operations Centre (NOC) to provide 24/7/365 monitoring of hardware, and offers round-the-clock telephone support for all technical issues. Customers with remote monitoring subscription can also stay up-to-date with their system’s profile information using the dedicated YourChristie mobile app, which brings the power and convenience of Christie’s NOC to their fingertips.

About AIMC

Hosted annually by NACO (National Association of Cinema Operators-Australasia), the Australian International Movie Convention (AIMC) remains the only event on the Australian film industry calendar to provide opportunities to network with local and international colleagues from Cinema Exhibition, Distribution, Production, and Technology & Cinema Equipment Suppliers under one roof. Attracting delegates from Australia, New Zealand, Asia, the US and Europe, AIMC provides an invaluable opportunity to preview upcoming product from major and independent studios; learn about local and international trends from guest presenters; discuss latest technologies and cinema fit-outs with trade exhibitors; and network with colleagues and senior industry executives. Visit http://www.movieconvention.com.au.​

About Christie®

Christie Digital Systems USA, Inc. is a global visual and audio technologies company and a wholly owned subsidiary of Ushio Inc., Japan (JP: 6925). Christie revolutionized the movie industry with the launch of digital cinema projection, and since 1929 has embraced innovation and broken many technology barriers. From the world’s largest mega-events to the smallest applications, our technology—from advanced RGB pure laser and SDVoE technology to image processing and LED display solutions—empowers people to create the world’s best shared experiences. Visit http://www.christiedigital.com.​

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Christie® is a trademark of Christie Digital Systems USA registered in the United States of America and certain other countries

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Samantha Snabes, re:3D Founder and Reservist in Air National Guard, Accepts the 2019 Startup of the Year Award

“re:3D is stunned and honored to receive this award! We look forward to building relationships with the Startup of the Year mentors and sharing successes at Startup of the Year 2020,” states Samantha L. Snabes.

MEMPHIS, Tenn. (PRWEB)
October 28, 2019

re:3D was selected as the 2019 Startup of the Year Winner by Established (formerly Tech.Co) and Start Co. during the 7th Annual Startup of the Year Summit for their technological advancements in the 3D market. By using reclaimed plastic pellets or flakes, they are cutting cost and scaling barriers allowing them to break through current 3D limitations.

As the 2019 winner, re:3D earned up to $100,000 in potential investments, American Airlines Business Extra points, Chromebook laptops and printer from HP, a year of free co-working space from Launch Pad, and a ticket to Alice’s annual Circular Summit.

The 7th installment of the annual competition was co-presented by Established and Start Co. to both highlight the thriving startup ecosystem and continued growth in Memphis, TN and the Delta region, as well as to emphasize the importance of inclusivity across the startup community – a core value of both companies. The Summit showcased startups from around the world, of which 40% were founded by women, 48% by minorities, 11% by veterans and 6% by someone identifying as LGBTQ.

“re:3D is stunned and honored to receive this award! We look forward to building relationships with the Startup of the Year mentors and sharing successes at Startup of the Year 2020,” states Samantha L. Snabes, founder of re:3D and reservist in the Air National Guard.

Snabes accepted the award during the Startup of the Year Top 5 Finals Competition and Ceremony at The Peabody Memphis hotel on October 16 after competing in private and public judging rounds to esteemed investors and corporate leaders. As a part of Startup of the Year, re:3D joins the ranks of renowned companies that have participated in SOTY events over the past decade, such as Grubhub, Groupon, LivingSocial, AddThis and Uber.

Overseeing the proceedings were some of the most respected names in the industry, including: Whurley (Chaotic Moon Studios, Honest Dollar, Strangeworks), Fred Mossler (Honus Capital, Ross & Snow, Zappos), Erica Duignan (1000 Angels, Reign Ventures), Phil Nadel (Forefront Venture Partners, Barbara Corcoran Venture Partners, The Pitch), Lesa Mitchell (Techstars, Village Capital, Kauffman Foundation), Burunda Prince (Comcast NBCUniversal The Farm), and representatives from organizations such as NASA iTech, AFWERX, Twilio, CNN, ServiceMaster, FedEx, Intuit, Tampa Bay Wave, Embarc Collective, the Department of Veterans Affairs, Backstage Capital, Booz Allen Hamilton and more.

Rounding out the top 5 were Immertec (2nd place; Tampa, FL), SecondKeys (3rd place; Memphis, TN), Fruutfull (Tampa, FL) and Route (Chicago, IL).

To learn more about the Startup of the Year Summit, including the Top 100 Semifinalists, Top 15 Honorable Mentions, Fan Favorite, People’s Online Choice, and American Airlines Raffle Winners, as well as the incredible all-star judges and match advisors, and more – visit https://summit.startupofyear.com/

About Startup of the Year™

Powered by Established, the Startup of the Year program is a global competition, world-wide community, and resource to elevate startup founders. Since 2006, the Established team has discovered and supported the most promising and innovative startups from around the world via this annual competition, its Investment Community, Daily Dealflow newsletter, Startup of the Year Podcast, Activation Events, and more. For more about the Startup of the Year program, visit https://www.startupofyear.com.

About Established

Established is a consultancy focused on helping organizations with their innovation, startup and communication strategies. Created by the talent responsible for building the Tech.Co brand (acquired in 2018), Established leverages decades of experience to help collaborators build their brand, engage audiences and accomplish their goals. For more about Established, visit https://established.us.

About Start Co.

Start Co. is a venture development group, building innovators and innovations for the city of tomorrow, all with inclusion at the forefront. Start Co. accelerates technology startup companies and their founders. They support the development and implementation of intelligent technology and data for civic efficiency. They position minority entrepreneurs at the center of economic growth. For more information about Start Co., visit http://neverstop.co/.

About re:3D

re:3D Inc.® (Houston & Austin, TX; Puerto Rico) is breaking through the current limitations of 3D printing to unlock new applications and growth markets worldwide. Gigabot, re:3D’s flagship technology, enables industrial strength, large format 3D printing at an affordable price point. For every 100 Gigabots delivered, re:3D donates a Gigabot to a group dedicated to improving their community. Learn more here: https://www.startupofyear.com/blog/daily-dealflow-re-3d.