Category Archives: Technology: Electronics

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Tripp Lite Adds OmniVS® UPS Systems with LCD Touchscreens


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Along with ease of monitoring, the compact form factor of the new units makes them ideal for applications such as home theater, desktop PCs, gaming PCs, wireless networks, security systems, small-business phone systems and kiosks

Tripp Lite, a global manufacturer of power protection and connectivity solutions, has introduced five new UPS systems in its OmniVS series with LCD touchscreens to enable easy local monitoring of UPS status and power conditions.

Along with ease of monitoring, the compact form factor of the new units makes them ideal for applications such as home theater, desktop PCs, gaming PCs, wireless networks, security systems, small-business phone systems and kiosks. They are available with output capacities ranging from 800VA/475W to 1440VA/940W. Select models support expandable runtime with the addition of an optional external battery pack.

“Two unique features make these new UPS systems especially appealing for in-home applications, such as home theater or in a home office,” said Rusty Scioscia, Tripp Lite’s Single-Phase UPS Product Manager. “First, the lighting for the LCD panel turns off when not in use, eliminating a potential distraction for the user. Second, the nuisance-free alarm remains silent in normal conditions, sounding only when imperative.”

The new OmniVS systems also include automatic voltage regulation (AVR) to protect equipment and data from brownouts and overvoltages without using battery power, keeping the battery fully charged for outages and extending battery lifespan. A USB port enables communication with a connected computer for remote monitoring and graceful shutdown in the event of a power failure. Select models also have a DB9 port for connection to devices, such as point-of-sale equipment and casino gaming machines.

Key Features of Tripp Lite’s New OmniVS UPS Systems

  • Compact footprint suitable for use with home theater installations, desktop and gaming PCs, wireless networks, security systems, small-business phone systems and point-of-sale kiosks
  • AVR to protect against fluctuating voltages
  • LCD touchscreen for local monitoring of UPS and power conditions; the touchscreen’s light turns off when not in use
  • USB communication port for remote monitoring and shutdowns; select models also have a DB9 serial port
  • Home-friendly alarm remains silent in backup mode, sounding only to report low battery, replace battery, overload and fault conditions
  • Battery-independent restart for automatic UPS power-up without user interaction after lengthy power outages


The new UPS systems join Tripp Lite’s already-robust selection of backup power solutions. Get more information about Tripp Lite’s full line of UPS systems at tripplite.com.

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Zappix to Attend Contact Center Ideas and Innovation Tour 2019


Attendees can access event information, directions, provide feedback, and more at any time by scanning this QR code with their smartphones thanks to Zappix technology.

Attendees can access event information, directions, provide feedback, and more at any time by scanning this QR code with their smartphones thanks to Zappix technology.

Events like the Ideas and Innovations Tour and the 2019 SOCAP Fall Kickoff are a fantastic opportunity to connect with industry professionals, learn about the future of Contact Centers and Customer Service, and experience the best our industry has to offer.

Zappix will participate in an expert panel discussion, host a round table, and attend the morning’s SOCAP New England Fall Kickoff event.

The leader in Visual IVR and On-Demand Customer Service Solutions has also provided event organizers and attendees with on-demand access to event information, registration, agenda, directions, and a digital survey to drive attendee engagement and create a more productive, successful event. Event organizers, attendees, and those looking to attend the event can access these services 24/7 thanks to Zappix technology by visiting socap.zappix.com.

“Events like the Ideas and Innovations Tour and the 2019 SOCAP Fall Kickoff are a fantastic opportunity to connect with industry professionals, learn about the future of Contact Centers and Customer Service, and experience the best our industry has to offer,” said Yossi Abraham, Zappix president. “We are excited to showcase the capabilities of Zappix On-Demand Customer Service Solutions at the event and improve the customer experience of our fellow attendees.”

During a panel discussion Zappix President, Yossi Abraham, and Radial Director of COE and Technology Enablement, Robin Gomez, will discuss how modern automation and innovation are transforming the contact center industry.

The “Harnessing the Power of AI, Automation & Live Agents to Exceed Customer Expectations” round table discussion hosted by Yossi Abraham, will explore how customer care professionals can utilize new developments in CX technology to achieve impressive ROI quickly:


  • Enhance customer satisfaction with increased self-service
  • Reduce the number of repetitive calls sent to live customer service representatives
  • Deliver high containment rates
  • Actively lower call center costs
  • Empower agents to focus on high-value, complex calls
  • Reduce agent burnout

The event, held on November 5, 2019 from 10 A.M. to 5 P.M. at Granite Links Golf Club in Quincy, MA, brings together contact center and customer care professionals from across New England to discuss key topics concerning the state of the industry — a perfect context to share the power of Zappix On-Demand Customer Service Solutions including Visual IVR, On-Demand Apps, Outbound Engagement, and more.

For more information on the event click here.

About Zappix

Zappix delivers On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.

The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue-generating use-cases.

To learn more about Zappix, go to http://www.zappix.com.

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Mikey’s Way Foundation reaffirms that today’s technology can help kids cope with the strain of cancer treatment


Pediatric cancer patient with Mikey's Way gift of a brand new laptop computer

Pediatric cancer patient with Mikey’s Way gift of a brand new laptop computer

“Electronic devices can help children and teens reconnect to ‘their world’ and introduce a measure of normalcy.”- Dr. Abraham Bartell

Today, on the eve of the 15th anniversary of its founding, Mikey’s Way Foundation is reaffirming its commitment to help kids cope with cancer using today’s technology. The challenges pediatric cancer patients face often lead to stress, depression and anxiety. Research in the field of Psychoneuroimmunology (mind/body connection) shows that stress and depression affect the body’s immune response to cancer and infections.

Mikey’s Way Foundation gives technology tools such as laptop computers, tablets, and other Wi-Fi ready electronics designed to help pediatric patients cope with the physical and emotional strain of long-term treatment. The gifts provide diversion, mental support and connection to friends, family and school during prolonged periods of isolation.

“The mind/body connection between emotional wellness and physical well-being is important for all cancer patients but is more pronounced in young people,” says Dr. Abraham Bartell, Child and Adolescent Psychiatrist at Maria Fareri Children’s Hospital. “The pediatric population has the added complexity that results from the insult to their ‘normal development’ during their cancer experience. Electronic devices can help children and teens reconnect to ‘their world’ and introduce a measure of normalcy and a corrective developmental experience.”

“Having gifted more than 8,000 electronics since our founding, it is apparent now more than ever, that Wi-Fi ready devices such as laptop computers, tablets and gaming systems have become vital tools for children in treatment for cancer and other life-threatening illnesses,” says Les Friedman, CEO of Mikey’s Way Foundation. “As an organization, Mikey’s Way is reaffirming our commitment to helping kids cope just as Mikey envisioned nearly 15 years ago, keeping kids connected with friends and family during their treatment.”

Mikey’s Way Foundation was founded by Michael “Mikey” Friedman, who was diagnosed at 15 with a rare form of cancer. The Foundation gives laptop computers, tablets, and other Wi-Fi ready electronics to children affected by the emotional and physical hardships of long-term debilitating treatment. They distribute these electronic gifts via their Mikey’s Way Day and Mikey’s Wish List programs to children all over the country. The gifts provide diversion and connection with family and friends, helping kids to cope with cancer…Mikey’s Way.

For more information about Mikey’s Way Foundation, visit http://www.mikeysway.org and follow Mikey’s Way on Twitter, Instagram and Facebook.

To read more from Dr. Abraham Bartell: https://www.mikeysway.org/why-were-different/a-message-from-dr-abraham-bartell-child-adolescent-psychiatrist/

To read more about Psychoneuroimmunology: https://www.mikeysway.org/mind-body-medicine/

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TSI Healthcare Partners with OTTO Health to Bring Telehealth to Patients and Providers


TSI Healthcare

TSI Healthcare

TSI Healthcare continuously seeks out new and innovative ways to help clinicians provide quality patient care without sacrificing productivity. We chose to partner with OTTO Health because of their outstanding commitment to provider success.

TSI Healthcare, a national leader in the sales and support of NextGen Practice Management (PM) and Electronic Health Record (EHR) solutions, has partnered with OTTO Health to deliver the next level of care to patients and providers nationwide via virtual visits. As healthcare technology continues to evolve, this partnership will propel TSI Healthcare’s providers into the next era of healthcare consumerism and increased reimbursements.

This emerging technology is the much-needed answer to today’s patient demand for accessible and convenient healthcare. In an era of long wait times, geographically dispersed patient populations, and chronic disease management, Telehealth provides practices with meaningful patient encounters via virtual visits. A 2017 survey by the Advisory Board reported that 77% of patients would consider seeing a provider virtually.

Telehealth’s growing parity laws are also making reimbursements more attainable. In fact, more than 30 states have Telehealth parity laws already in place that will reimburse certain Telehealth visits at the same rate as an in-office visit. Additionally, practice overhead caused by cancellations and no-shows are decreased as qualifying appointments such as follow-ups, test result reviews, medication reviews, and patient education can easily be scheduled as a virtual visit.

“OTTO Health is proud to partner with an organization as committed to customer service as TSI Healthcare,” said Sarah Green, CEO at OTTO Health. “This partnership will allow our mutual clients to bring the benefits of Telehealth to their practices, as well as the patients and communities they serve.”

“TSI Healthcare continuously seeks out new and innovative ways to help clinicians provide quality patient care without sacrificing productivity. We chose to partner with OTTO Health because of their outstanding commitment to provider success,” said Christian Mibelli, Vice President of Government Affairs and Client Solutions at TSI Healthcare. “As the healthcare industry continues to change, partnerships like this one will provide maximum utilization and measurable success to providers nationwide.”

About TSI Healthcare

TSI Healthcare®, founded in 1997, is a national leader in the sales and support of customized NextGen® Practice Management and Electronic Health Record solutions. TSI Healthcare’s solutions are designed to meet the unique needs of practices through specialty specific EHR content, top ranked service, and award-winning software. In addition to core products powered by NextGen, TSI Healthcare also offers Patient Portal, Population Health Management, Revenue Cycle Management, cloud hosting, and more. TSI Healthcare’s support and service teams include NextGen Certified Professionals, clinicians, and former practice administrators. TSI Healthcare has approximately 200 employees and services more than 2,600 providers nationwide. For more information, visit tsihealthcare.com or call 800.354.4205.

About OTTO Health

OTTO Health is a Telehealth platform that seamlessly integrates into EHRs, allowing providers to have video visits with their patients as part of their normal workflows. For more information about creating new communication, revenue, and patient satisfaction opportunities, visit ottohealth.com.

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ETA Certification Advances Aerospace Fiber Optics Careers


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ETA International

ETA developed the FEEC certification because there was a definite need for consistent training and accredited certification for fiber optics cleaning and inspection process standards in the commercial aerospace industry.

Qualified to lead the aerospace workforce, ETA® International-certified Fiber Optics Evaluation and Endface Cleaning (FEEC) professionals have validated knowledge and skills required for working with fiber optics in the aerospace industry. The FEEC certification defines general practices for testing the physical layer of a fiber optic cable system and outlines proven practices for engineers and technicians engaged in testing and supporting fiber optic cable systems in aircraft.

Ideal for technicians working towards careers in aerospace fiber optics, the FEEC is widely accepted by the aerospace industry and also used in other high-reliability sectors. The FEEC provides guidelines for continuous improvement to help manufacturers and suppliers remain compliant with industry standards and deliver reliable high-speed data transmission in durable and lightweight construction that customers demand. Technicians must have certified knowledge and skills necessary to install and maintain fiber optics that can withstand the harsh and challenging environments that fiber optics encounter throughout an aircraft’s service life.

“ETA developed the FEEC certification because there was a definite need for consistent training and accredited certification for fiber optics cleaning and inspection process standards in the commercial aerospace industry to resolve disputes between OEMs (original equipment manufacturers that make devices from component parts bought from other organizations) and customers through reduction of rejected vendor parts,” said Bill Woodward, FOD, Chairman of SAE International’s Avionics Systems Division (ASD), where he coordinates the committees responsible for the standardization activities of the aerospace industry in the areas of Avionics Systems, Systems Integration, Embedded Computing, Fiber Optics, and Unmanned Systems.

According to a 2018 report by ResearchAndMarkets.com, the fiber optic cables market for military and aerospace is projected to grow from USD 1.82 billion in 2018 to USD 2.00 billion by 2023. Growth in the fiber optic cables market for military and aerospace can be attributed to the increasing commercial adoption of fiber optics and growth in platforms, such as unmanned systems, space launch vehicles, and satellites.

The fiber optic cables market for military and aerospace has been segmented on the basis of end use (military, commercial, space), application (avionics, cabin interiors, flight management systems, In-Flight Entertainment (IFE) systems, communication systems, radar systems, electronic warfare, others), and fiber type (single-mode and multi-mode). A variety of factors, such as temperature, vibration, outgassing, and debris, can cause fiber communication channels to fail and thus inhibit the flow of information. In order to keep the bare fiber functioning properly, it must be built to withstand the stresses caused by the environment where it is used. As a result, harsh-environment fiber optic components are critical in applications and systems where bare fiber would otherwise be prone to failure.

Global aerospace standards are essential for aircraft certification airworthiness and interoperability. ETA’s FEEC is based mainly on the Aeronautical Radio, Incorporated (ARINC) Report 805-5, with aspects of 803-3, 806-7.2.1, and 807-3 of the SAE International-recognized standards (https://www.aviation-ia.com). ARINC Standards and collaborative solutions improve cost effectiveness, increase productivity, and reduce life-cycle costs for airlines and their partners in the avionics, cabin system, and flight simulation and training segments of the aviation industry. With over 8,500 active aerospace standards in its database, SAE International documents commonize practices, processes, and products throughout the aerospace industry and are paramount to the advancement of technology.

With increased data transfer rates and a need for a more lightweight design, aerospace OEMs require that the internal communication systems of many aircraft and spacecraft be upgraded for optical data transfer using fiber installed by certified professionals who have gone through approved training programs. ETA-certified FEEC professionals are prepared to meet the aerospace industry’s demand for installation and maintenance of harsh environment aerospace fiber optics.

About ETA – Since 1978, ETA has administered over 210,000 certification examinations. Widely recognized and frequently used in worker job selection, hiring processes, pay increases, and advancements, ETA certifications are often required as companies bid on contracts. ETA’s certifications are personal and travel with the individual, regardless of employment or status change and measure competencies of persons, not products or vendors. All ETA certifications are accredited through the International Certification Accreditation Council (ICAC) and align with the ISO-17024 standard.

http://www.eta-i.org

Download this press release at – http://www.eta-i.org/pr/ETA_Certification_Advances_Aerospace_Fiber_Optics_Careers.pdf

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DocASAP Launches New Point of Care and Access Center Capabilities to Expand its Patient Access and Engagement Platform


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“As patient access and care coordination become priorities among health systems and health plans, organizations are looking to innovate around making access to care easier while engaging patients and members throughout their healthcare journey,” said Puneet Maheshwari, co-founder and CEO of DocASAP.

DocASAP, the most advanced patient access and engagement platform for health systems, health plans and physician groups, today announced the launch of DocASAP’s point of care and access center capabilities to its existing platform. The solutions enable healthcare providers and health plans to optimize care coordination across the enterprise, helping improve outcomes, reduce costs and enhance the patient experience.

DocASAP’s point of care capabilities enable acute care, ambulatory care and emergency department staff to save time matching patients and health plan members with the right provider and setting at the right time, while the access center capabilities help call centers drive the same efficiencies in navigating patients and members to the optimal provider. Both facilitate frictionless, real-time and accurate online appointment scheduling and integrate with practice management systems to automate complex scheduling intake rules, protocols and workflows. The point of care and access center capabilities, in addition to the company’s consumer-facing patient access solutions, can now accommodate non-traditional visit types, such as telehealth/virtual appointments, walk-ins, home visits and phone appointments. According to an Accenture 2019 Digital Health Consumer Survey, more than half of consumers are going to non-traditional healthcare settings for conditions such as flu shots and treating physical injuries.

“DocASAP’s consumer-facing digital solutions are helping us address the access needs of our diverse patient population in an effort to create better patient experiences,” said Dr. Ashok Rai, president and CEO of Prevea Health. “By implementing DocASAP’s access center capabilities, we’ll improve care coordination efficiencies and expand our goal of delivering frictionless access.”

Other new platform tools include pre-check-in capabilities. Patients can now get approximate wait times for various locations and join a “virtual queue” to hold a place in line ahead of a walk-in or urgent care visit. Also, DocASAP’s new registration/intake capabilities enable health systems to move toward a paperless intake process by transitioning the capture of patient demographics, health insurance and questions asked on behalf of the provider, from patient check-in to the digital booking flow process.

“As patient access and care coordination increasingly become priorities among health systems and health plans, organizations are looking to innovate around making access to care easier while engaging patients and members throughout their healthcare journey,” said Puneet Maheshwari, co-founder and CEO of DocASAP. “With DocASAP Point of Care and DocASAP Access Center, our platform offers an even more comprehensive approach to supporting their access and care coordination strategies, while solidifying DocASAP’s position as the leading patient access and engagement platform in the market.”

For more information on DocASAP’s leading patient access center tools, visit: https://docasap.com/platform/access-center/

About DocASAP

DocASAP provides the leading patient access and engagement platform for health systems, health plans and physician groups. The platform addresses one of healthcare’s biggest challenges – access to care – by helping navigate patients and members to the right provider and care setting at the right time. Backed and promoted in the market by Aetna and UnitedHealthcare, DocASAP builds unique payer-provider connections with an eye towards simplified access, increased care compliance and improved population risk management. DocASAP’s provider search and navigation, consumer-facing and access center scheduling, product data management and care driven reminders help optimize access throughout the healthcare journey to improve outcomes, reduce costs and create a better experience. For more information, visit http://docasap.com or follow on Twitter @DocASAP.

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The Center for Responsible Enterprise And Trade (CREATe.org) Launches Grant Program To Fund Projects Focused on Advancing Leading Practices to Address Key Business Risks


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Center for Responsible Enterprise And Trade (CREATe.org)

“CREATe.org was founded on the principle that companies have the power to improve business integrity across corporate ecosystems, and ideally, to communities at large. We are excited to extend the mission of CREATe.org through this initiative,” stated Pamela Passman, President and CEO of CREATe.org

The Center for Responsible Enterprise And Trade (CREATe.org) today announces a new grant program designed to fund projects that advance CREATe.org’s approach of providing practical resources to educate organizations about leading practices for managing risk and improving governance and compliance.

Organizations or individuals interested in learning more can review the Request for Proposal (RFP) at http://www.CREATe.org/RFP. CREATe.org is allocating approximately $400,000 for this initiative. This amount will be divided across several grants to organizations. Written proposals are due to CREATe.org by midnight December 4, 2019.

Proposed projects should concentrate on ethics, compliance, corporate governance and/or risk management on one or more of the topics of CREATe.org’s areas of focus: anti-corruption (including the ISO 37001 Anti-Bribery Management Systems Standard); cybersecurity; intellectual property (IP) and trade secret protection; or in emerging risk areas (e.g., managing trade (sanction) compliance, the ethics and responsibilities of Artificial Intelligence).

“CREATe.org was founded on the principle that companies have the power to improve business integrity across corporate ecosystems, and ideally, to communities at large. We have focused our efforts on providing practical ways to help drive this change,” stated Pamela Passman, President and CEO of CREATe.org. “We are excited to extend the mission of CREATe.org through this initiative.”

Projects can take the shape of thought leadership, quantitative research, tools development, or the development of other resources. Regardless of the format, the project should provide practical tools, resources or information that will help companies advance leading practices on CREATe.org’s mission areas. These projects should also include ways to disseminate and broadly share these leading practices with the global business community.    

About the Center for Responsible Enterprise And Trade (CREATe.org)

The Center for Responsible Enterprise And Trade (CREATe.org) is a non-governmental organization (NGO) with a mission to promote leading practices in cybersecurity, intellectual property (IP) and trade secret protection, and anti-corruption.

To achieve our mission, CREATe.org conducts a range of activities – from publishing reports and whitepapers, working with leading practitioners and experts through Advisory Councils, and contributing insights to a range of publications and events – designed to provide practical resources to educate organizations about the leading approaches to managing risk and improving governance and compliance.

For more information, please visit http://www.CREATe.org.

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DUNMORE Introduces Aqua-Jet, a New Water-Based Inkjet Film to Support the Growing Digital Printing Market


Water-Based Inkjet Film Printer

Water-Based Inkjet Film Printer

According to Neil Gillespie, VP of Technology, “Developing a water-based inkjet film with fast ink drying allows printers to increase print speeds, which is critical for further adoption of water-based inkjet printing.”

Dunmore today announced Aqua-Jet, a new printable film that is compatible with water-based inkjet presses. This new water-based inkjet film provides excellent print quality and adhesion, fast ink drying, and water resistant properties. The water-based inkjet compatible film can be used for labels and other graphics applications. The standard Aqua-Jet product is a 50 micron thick, white polyester (PET) film with a matte printable surface. Dunmore has the flexibility to provide the coating technology on various substrates up to 80 inches wide.

In the label and graphics market, the adoption of digital presses continues to grow. Demands for shorter lead times and customization are driving the growth in digital printing. To service the needs of the market, Dunmore developed and commercialized a new water-based inkjet film ((https://www.dunmore.com/products/inkjet-film.html). Dunmore’s print receptive film technology supports critical printing requirements. Along with the standard print requirements, the new film has excellent water resistant properties. Aqua-Jet was tested on printers that use aqueous dye and pigment based inks. Print results showed good ink adhesion, fast ink drying, and excellent print quality.

Dunmore’s matte water-based inkjet print media is on a standard 50 micron white polyester film. Given the diverse needs across applications, the print receptive coating technology can be integrated with various types of PET film (https://www.dunmore.com/technical/pet-film.html), BOPP film, PVC film, and synthetic paper.

According to Neil Gillespie, VP of Technology, “Developing a water-based inkjet film with fast ink drying allows printers to increase print speeds, which is critical for further adoption of water-based inkjet printing. We are excited to support the label and graphics market with a product that can be used in new applications.”

About DUNMORE

Dunmore is a global manufacturer of engineered coated and laminated films and foils. Dunmore offers film conversion services such as coating (https://www.dunmore.com/services/toll-coating.html), metalizing and laminating along with contract film manufacturing and custom film product development. Dunmore produces coated film, metallized film and laminating film substrates for the aircraft, spacecraft, photovoltaic, graphic arts, packaging, insulation, and electronics industries. Dunmore is a Steel Partners company, ISO 9001:2015 and OSHA VPP Star certified. For complete information on Dunmore’s products, services and industries served, please visit http://www.dunmore.com.

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UniVoIP’s Omnichannel Contact Center and Unified Communications Solutions Recognized for Redefining Customer Experience


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UniVoIP

Now customers get to enjoy technology driven by analytics and benefits of mobile-optimized cloud collaboration tools that motivate employees and help them maintain customer intimacy from any device anywhere. – Nick Payab

UniVoIP, a pioneering leader in Hosted VoIP and Unified Communications as a Service solutions, is pleased to announce that Cloud Technology Insight Magazine has named UniVoIP as a Top 10 Cloud Solution Provider of 2019. Offering a cloud-based, Omnichannel Contact Center Solution, Unified Communication and collaboration tools, and an advanced suite of IP phones and softphone applications, UniVoIP was selected for enabling enterprises to redefine customer experience in their respective industry.

“Our multimedia contact center application enables enterprises to service their clients in the most efficient and modern way possible,” says Nick Payab, COO and co-founder of UniVoIP. By enabling enterprises to engage their customers through multiple channels including web chat, email, social media, SMS, and self-service options – all monitored and managed on one platform – enterprises are putting their customers in the driver seat of their own customer experience.

With real-time and historical analytical reporting, as well as advanced management, forecasting and planning tools, enterprises are equipped to more efficiently train agents to improve contact center Key Performance Indicators, like First Contact Resolution, Sales per Agent and Call Abandonment. “Contact center supervisors get access to voice and screen recording of agents that will help them fine-tune operations and training,” says Payab.

Servicing hundreds of mid-size businesses to large enterprises across the country, UniVoIP prioritizes customer satisfaction with guaranteed business outcomes. Offering 24/7/365 US-based customer support, ongoing admin and user training, monthly LIVE training sessions, and a 100% consultative approach unique to each customer, UniVoIP is the industry standard in customer service.

With visions of innovation for the future, UniVoIP plans to incorporate more elements of process automation and AI-powered analytics into their solutions.

ABOUT UNIVOIP                                                                                                                        

UniVoIP is leading provider of UCaaS (Unified Communications as a Service) solutions with focus on customer satisfaction. UniVoIP serves medium to large enterprises everywhere by leveraging best-of-breed integrated business communications platforms that deliver advanced multimedia contact center functionality, cloud-based collaboration tools, mobility applications, and a world-renowned suite of advanced IP phones including mobile integration. Powered by a team with over 40 years of experience together, UniVoIP is an industry leader, delivering comprehensive UCaaS solutions to a variety of industries including education, legal, finance, nonprofit, real estate and healthcare. Visit univoip.com.

ABOUT CLOUD TECHNOLOGY INSIGHTS

Cloud Technology Insights magazine has become a pioneer in offering a complete picture of emerging technologies and products, industry trends and research and innovations in the field of cloud based technology and infrastructure. Following a unique approach of learn-from-peer, Cloud Technology Insights has become the most sought after platform for key decision makers in the industry since they are able to share their wisdom and advice with their peers. Visit cloudtechnologyinsights.com.

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Christie laser projectors provide precise mappings at Global Shift


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“We tested various projectors using the pixel shifting/eShift 4K enhancement processes and the Christie 1DLP projectors came out on top.”

Global Shift at the Ars Electronica Center is using a wide selection of Christie® projection to examine the influence of technological progress on natural living environments. The exhibition employs models and projections to show how the world and our view of it have changed because of digital progress. Whether digital infrastructure, Earth observation via satellites, or data collected on us every day, it provides insight into the current conditions of our living environment.​

Working with Christie partner Ton & Bild Medientechnik GmbH, Ars Electronica Solutions selected one Christie 4K10-HS, two Christie 4K7-HS, five Christie Captiva DHD410S 1DLP® projectors, and three Christie LWU650-APS LCD laser projectors for the project.

Satellite imagery provided by various institutes and organizations was prepared in various elevation models for the precise mappings using Christie TWIST™ Pro to perform this precise terrain mapping (Großglockner and surroundings) in a small area with 4K resolution.

“We are currently working on the digital elevation model for Upper Austria, Salzburg and surroundings, as well as the digital elevation model of the Großglockner with the HS Series from Christie. In addition to this, a projector from the HS Series is being used for the installation ‘ORBIT – A Journey around Earth in Real Time’ by ​Séan Doran,” comments Patrick Müller, technical director, Ars Electronica Solutions. “We connected the projectors using DP 1.2 fiber optic extenders, ensuring that they are fed the maximum resolution of 3840 x 2160 pixels at 60 Hz.”

The installations are controlled using touchscreen interfaces to display and hide the various animated layers of the terrain models or even combine them. The Christie BoldColor Technology integrated in the HS Series proved particularly impressive and helped the team reach their final decision as to which projectors to use. Their low noise level and long service life also spoke in favour of the projectors. After all, they are in continuous operation six days a week.

“We tested various projectors using the pixel shifting/eShift 4K enhancement processes and the Christie 1DLP projectors came out on top,” explains Müller. “The laser light source will also be capable of delivering the desired results, even after 10,000 to 20,000 hours.”

In addition, several exhibits had special characteristics that required customization: “One elevation model on the wall, for example, is inclined in two directions. Positioning the projectors as precisely as possible to minimize or optimize shading areas and viewer positions proved a real science in itself here,” said Miller. The massive flexibility of​fered by the projectors with the option of a 360-degree installation proved extremely useful in this case.

Eight months were spent on testing, creating content and implementing the projects. Müller, his colleagues and the artists were all particularly impressed by the light output of the projectors in a relatively dark environment: “The results and the resolution were truly extraordinary, particularly the Großglockner digital elevation model, boasting 4K at a width of just 1.77 meters,” concluded Müller. “Not only did we make the right choice in terms of hardware, but also service, as both Ton & Bild and Christie were available to provide support at all times.”

About Christie

Christie Digital Systems USA, Inc. is a global visual and audio technologies company and a wholly owned subsidiary of Ushio Inc., Japan (JP: 6925). Christie revolutionized the movie industry with the launch of digital cinema projection, and since 1929 has embraced innovation and broken many technology barriers. From the world’s largest mega-events to the smallest applications, our technology—from advanced RGB pure laser and SDVoE technology to image processing and LED display solutions—empowers people to create the world’s best shared experiences. Visit http://www.christiedigital.com.

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