Category Archives: Technology: Electronics

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Blackbird.AI Continues Expansion of its Global Alliance Program with New Public Sector Partners


Blackbird.AI

Blackbird.AI is pleased to welcome industry-leading public sector partners to drive adoption of our technology in addressing critical security issues.

Today, Blackbird.AI, the leader in AI-driven narrative analytics and risk intelligence, is pleased to announce the expansion of its Global Alliance Program with a focus on the government and public sector with key alliances with leading partners in IT distribution, open source data, and intelligence services.

“We are excited to continue growing our public sector roots with these alliance partners. There has been a long-time need for public sector/private sector partnerships, and the goal when creating this ecosystem is to make it even easier for the US Government and other public sector customers to get access to solutions for the intelligence community at a speed that they never have had before,” says Matt Alario, Head of Partnerships at Blackbird.

Blackbird and these new alliances will continue to expand the use of its Constellation Platform, Constellation API, and containerized models which are already being leveraged by departments and organizations to help analyze risk within use cases such as foreign malign influence, force protection, election security, cybersecurity, supply chain, and critical infrastructure.

“The public sector has a pressing need to rapidly detect, analyze and visualize harmful information driven threats that can have significant impact for safety and national security,” said Wasim Khaled, CEO, Blackbird.AI. “We’re thrilled to partner with an incredible array of industry-leading organizations that will help bring our technology to the forefront of solving pressing security issues for government organizations.”

Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider®, supporting Public Sector organizations across Federal, State, and Local Government agencies and Education and Healthcare markets. As the Master Government Aggregator®, Carahsoft is looking forward to supporting Blackbird.AI’s growth within the US Government as well as at the State and Local levels.

“Through our partnership with Blackbird.AI and our reseller partners, we will work together to bring cutting-edge narrative intelligence technology to the public sector,” said Craig P. Abod, President. “This collaboration further strengthens our commitment to delivering innovative solutions to enhance the capabilities of our Government customers and secure our nation’s future.”

Two Six Technologies is a high-growth technology company dedicated to providing products and expertise to national security customers, solving complex technical challenges in five areas that are key to national security missions: cyber, information operations, electronic systems, analytics, and secure solutions.

“Working with Blackbird.AI in our ongoing mission to solve complex challenges for our national security customers increases their ability to sense, make sense, and act in the information environment,” said Becky Fair, VP of Information Advantage, Two Six Technologies. “Our goal is to increase government insight and speed to action through decision advantage across the operational and intelligence spaces. Blackbird.AI’s unique narrative intelligence and AI engine adds additional capability to our offering, further enriching our data and insight.”

Orbis Operations delivers forward-leaning solutions to the complex security challenges that face our customers, our nation, and the world. We understand the gravity of today’s threats, the magnitude of the challenges we face, and, most importantly, how to achieve mission success. Orbis imparts best-in-class strategies for identifying and mitigating disinformation campaigns, and delivers the analytic capacity, technical training, and intelligence mindset necessary to stay ahead of malign actors who seek to undermine vital institutions and national aspirations.

“Our partnership with Blackbird.AI provides us a clear understanding of constantly changing threat landscapes, as well as a solid foundation for advising clients on achieving their mission objectives,” said Matthew Brock, Orbis’ Director of Global Data Solutions. “Blackbird.AI helps Orbis maintain cutting-edge proficiency in information operations and counter-messaging strategies using Blackbird Constellation’s suite of analytic tools and techniques.

Nisos is The Managed Intelligence Company™. Our expert analysts monitor, assess, analyze, and investigate a wide range of threats to provide expertly tailored finished intelligence.

“Our national security customers require a level of speed and agility that only the best-in-class solutions can deliver. Partnering with Blackbird.AI offers a unique opportunity to pair two world class intelligence solutions together to become an instant force multiplier in the government space.”

For more information on joining Blackbird.AI’s Partner Global Alliance Program, please visit https://www.blackbird.ai/alliances

About Blackbird.AI

Blackbird.AI, a global leader in Narrative & Risk intelligence, delivers advanced AI-powered solutions in its mission to empower trust, safety, and integrity across the information ecosystem.

The Blackbird Constellation Platform™ powers the detection and analysis of information-driven attacks, narrative manipulation, and threat evolution across a dynamic adversarial environment. Its purpose-built and patent-pending technology offers high-fidelity detection and automated decision-making, leading to reduced complexity and faster resolution times.

Blackbird was recognized by Forrester as a “Top Threat Intelligence Company” and provides mission-critical solutions for public and private customers globally.

For additional information, please visit: http://www.blackbird.ai

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Cloudticity Recognized on CRN’s 2023 MSP 500 List in the Pioneer 250 Category


“We are honored to be recognized in the Pioneer 250 category and grateful that The Channel Company values Cloudticity’s genuine commitment as an MSP that strives to change the way healthcare interacts with people through our cost-optimizing, secure, and flexible, innovative solutions.”

Cloudticity, a cloud enablement partner for healthcare, announced today that CRN®, a brand of The Channel Company, has named Cloudticity to its Managed Service Provider (MSP) 500 list in the Pioneer 250 category for 2023. CRN’s annual MSP 500 list identifies the industry-leading service providers in North America who are driving a new wave of growth and innovation for the channel through forward-thinking approaches to managed services, helping end users increase efficiency and simplify IT solutions, while maximizing their return on investment.

MSPs have become a vital part of the success of businesses worldwide. MSPs not only empower organizations to leverage intricate technologies but also help them keep a strict focus on their core business goals without straining their budgets.

The annual MSP 500 list is divided into three sections: the MSP Pioneer 250, recognizing companies with business models weighted toward managed services and largely focused on the SMB market; the MSP Elite 150, recognizing large, data center-focused MSPs with a strong mix of on- and off-premises services; and the Managed Security 100, recognizing MSPs focused primarily on off-premises and cloud-based security services.

Cloudticity was chosen because of its comprehensive cloud-native security capabilities and unwavering embrace of the HITRUST CSF framework. HITRUST CSF is the gold standard for healthcare information security. It is the only framework that addresses the needs of a growing number of payers and providers and the only one that currently satisfies the Trusted Exchange Framework and Common Agreement (TEFCA) requirements for Qualified Health Information Networks (QHINs). Cloudticity security solutions enable HITRUST compliance and a faster path to certification.

“Managed services offer a path for businesses of all sizes to remain efficient and flexible as they grow,” said Blaine Raddon, CEO of The Channel Company. “The solution providers on our 2023 MSP 500 list are bringing innovative managed services portfolios to market, helping their customers win by doing more with the IT budgets they have and freeing up resources to focus on mission-critical activities to drive future success.”

“We are honored to be recognized in the Pioneer 250 category and grateful that The Channel Company values Cloudticity’s genuine commitment as an MSP that strives to change the way healthcare interacts with people through our cost-optimizing, secure, and flexible, innovative solutions.” – Gerry Miller, Founder & CEO, Cloudticity

The MSP 500 list will be featured in the February 2023 issue of CRN and online at http://www.crn.com/msp500.

About Cloudticity:

Cloudticity is a digital enablement partner for healthcare generating measurable business and clinical outcomes by unlocking the cloud’s full potential. Through advanced automation and deep cloud expertise, Cloudticity empowers healthcare organizations to create and scale next-gen healthcare solutions that are resilient and secure.

Cloudticity has built some of the first and largest health systems on the public cloud, including:

  • The first patient portal
  • The first health information exchange
  • The first FISMA high deployment
  • The first Meaningful Use 2 (MU2) compliance attestation for a large hospital system
  • The first Covid-19 registry for a state health department

Learn more at http://www.cloudticity.com

About The Channel Company

The Channel Company enables breakthrough IT channel performance with our dominant media, engaging events, expert consulting and education, and innovative marketing services and platforms. As the channel catalyst, we connect and empower technology suppliers, solution providers and end users. Backed by more than 30 years of unequalled channel experience, we draw from our deep knowledge to envision innovative new solutions for ever-evolving challenges in the technology marketplace. http://www.thechannelco.com

Follow The Channel Company: Twitter, LinkedIn, and Facebook.

© 2023 The Channel Company LLC. CRN is a registered trademark of The Channel Company, LLC. All rights reserved.

The Channel Company Contact:

Natalie Lewis

The Channel Company

nlewis@thechannelcompany.com

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NMI Achieves Milestone Year in 2022 With Industry Recognition, Acquisitions and New Partnerships


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“From growing our team in 2022, expanding our offering through M&A and adding new capabilities to our platform for our partners and their merchants, I’m proud of our team and everything we’ve accomplished together this past year,” said Vijay Sondhi, CEO of NMI.

NMI, a leading full commerce enablement technology company, today announced a milestone year in 2022 with plans for further development and growth in 2023. NMI’s expansion with the acquisitions of IRIS CRM and Agreement Express widened its full commerce enablement offering that enhances its easy merchant underwriting, onboarding, management and risk monitoring capabilities to further strengthen NMI’s vision to enable payments from sign-up to pay-out for its channel partners and merchants.

“The world of payments continues to evolve with the ever-growing demand for seamless payment solutions, especially for ISVs and those embracing software-led payments,” said Vijay Sondhi, CEO of NMI. “To enable our partners with the tools that create a seamless payment experience their merchants demand, we’re equipping them with expanded solutions beyond our robust payments platform, including a fully customizable merchant application offering, digital risk scoring, automated underwriting tools, effortless onboarding to acquirer platforms and ongoing risk management.”

NMI ended the 2022 year with over 3,500 ISV, ISO and fintech partners that enabled over 300,000 merchants on the platform, resulting in more than 2.2 billion transactions and $200B+ in payments volume. Beyond achieving this growth and reaching new company milestones, NMI also announced partnerships with Kount and Scheidt & Bachmann:

  • Most recently, NMI partnered with Kount, an Equifax company. Kount’s technology sets extensive AI-driven filters working alongside NMI’s proprietary fraud prevention solution, to detect suspicious transactions before they are approved.
  • The partnership with Scheidt & Bachmann, a global mobility solution provider, integrates a new payment solution for parking pay stations across the UK to enable more seamless and dependable payment capabilities to parking station operators.

In addition to its acquisitions, new partnerships and product enhancements, NMI also launched the “NMI Cares Initiative,” which provided local community support from 100+ NMI employees. NMI was also named as an honoree to TechSparks’ Best Places to Work in Tech Award. This award celebrates NMI going above and beyond for its employees. Additionally, with a record-breaking number of entries from over 300 organizations, NMI was shortlisted for the 2022 Employee Engagement Award at The Investors in People Awards. This award recognizes the best of the best of UK employers committed to putting their employees and people management practices at the forefront of business.

“From growing our team in 2022, expanding our offering through M&A and adding new capabilities to our platform for our partners and their merchants, I’m proud of our team and everything we’ve accomplished together this past year,” said Sondhi. “As we ​​continue to navigate the ever-growing payment landscape, we’re looking forward to the opportunities 2023 will bring and how we’ll be able to deliver on our mission to enable full commerce enablement from sign-up to pay-out.”

In 2023, NMI plans to continue innovating and executing on its vision of full commerce enablement, delivering industry-leading solutions to our partners from sign-up to pay-out. To learn more about NMI, visit: https://www.nmi.com/

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About NMI

NMI is a leading global full commerce enablement platform, processing more than $200 billion in payments annually. We enable over 3,500 partners that serve over 300,000 merchants around the world and across the commerce ecosystem: including merchant underwriting, onboarding and management, along with payments acceptance across online, in-store, mobile and unattended–and what’s next. We’re constantly innovating and building the latest technology so ISVs, ISOs and fintech innovators can power a seamless sign up to payments experience, while focusing on what they do best.

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Nestment Launches Home Co-Buying Platform to Make Ownership a Reality for a New Generation


“Investing in real estate is still one of the best ways to build generational wealth and find financial freedom, but the white picket fence dream has grown increasingly elusive for millennials who’ve come of age in the shadow of ‘08’s crash.”

Nestment, the home co-buying platform that makes real estate ownership a reality for family and friend group buying, today launches into public beta after successfully proving the concept with its first users. Ahead of the launch, Nestment raised $3.5M in a Pre-Seed round led by Protofund and IDEA Fund Partners to launch the platform designed to hack the traditional home-buying process.

Protofund, a venture catalyst fund run by Ed Moncada and IDEA Fund Partners’ Chris Langford, who previously ran Lowe’s Strategic Venture Fund focused on the next generation of proptech. Joining them are mission-aligned funds like Concrete Rose Capital and VamosVenture s as well as a robust set of angels from Airbnb, The MBA Fund and others.

“Investing in real estate is still one of the best ways to build generational wealth and find financial freedom, but the white picket fence dream has grown increasingly elusive for millennials who’ve come of age in the shadow of ‘08’s crash,” said Niles Lichtenstein, CEO and co-founder of Nestment. “Nestment reconfigures that dream by enabling the shared purchase of a second home among friends and family as a more accessible onramp. Our target customers live as renters in cities that are increasingly unaffordable, but don’t want to miss out on the upside of ownership. Buying communal spaces together opens ownership to people who have otherwise been left out of the equation.”

As interest rates soar and property prices still significantly outpace median income, access to homeownership remains limited to an exclusive tier of wealth. A recent report by the National Association of Realtors found that 26 percent of homebuyers are first-time buyers, and of this group, 88 percent are white. This demonstrates a clear lack of homebuyer diversity and accessibility. Amid macroeconomic uncertainty, homeownership continues to be the primary source of security, but for younger generations and those from historically underrepresented groups who continue to suffer from the structural barriers to entry, the dream of homeownership is slipping away.

“Access to wealth building and financial stability hasn’t been blocked by accident. It requires structural change to redistribute capital into the hands of people of color,” said Marcos Gonzalez, founder and managing partner of VamosVentures. “Niles understands this need and is building a new age for accessible wealth-building equity from the ground up and we’re thrilled to be part of it.”

A diverse group of seasoned tech innovators and real estate experts, the Nestment team has a vision of shaking up the legacy real estate industry from the inside out. As millennials who have co-owned property to combat the rising property prices around them, they are passionate about correcting the economic inequalities they and their peers face. Lichtenstein grew up watching his single immigrant mother rent out rooms in their Berkeley home to pay the bills, and experienced how ownership of that home helped undergird their financial security. That stuck with him and Nestment was born. Today, Nestment provides the ultimate housing hack: helping people make their “second” home the first property they buy to create wealth, a concept they’ve coined as SHIFT.

How it Works

Nestment aims to fundamentally improve future wealth distribution by focusing the product on three key co-ownership areas:

Enablement: Help groups fractionalize and purchase listings

  • Align groups
  • Analyze and save properties
  • Enable legal and lending
  • Connect with agent
  • Close property

Management: Help groups manage their fractionalized listing

  • Coordinate group calendar
  • Manage P&L of property
  • Track equity of ownership and return

Exchange: Enable selling and buying of those fractions

  • List fraction for sale
  • Market fractions
  • Provide liquidity
  • Enable efficient matchmaking

By allowing participants to pool their money and build community and equity together, Nestment redesigns what traditional homeownership is.

“Real estate has always benefited a subset of the population, but the divide is only growing among millennials and Gen Z: these generations are more diverse, less frequently married, more likely to favor living in major cities, and otherwise break the ‘traditional’ mold,” said Chris Langford from IDEA Fund Partners. “A non-traditional group needs its own purchasing structure, and Niles and his entire team’s unwavering commitment to improving access to home ownership is something we are proud to play a role in.”

The beta platform launch will provide a seamless co-buying experience from start to finish, and will onboard groups thoughtfully before opening for general availability later this year. General availability will open when features and custom offerings developed during the beta are incorporated into the platform. Nestment is free to use and those interested in being among the first groups to benefit from this new platform can sign up here.

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About Nestment

Nestment, the home co-buying and management platform that makes real estate a reality with your friends, opens the door to homes – and with ownership, wealth – for a new generation. Their co-buying platform makes it easy for groups to purchase real estate together; and a thoughtful partner ecosystem augmented by extensive educational resources support them along the way. Nestment was founded in 2021 by Niles Lichtenstein and Mark DeMitchell. Nestment is backed by leading venture investors including Protofund, IDEA Fund Partners, and mission-aligned funds such as Vamos Ventures, Concrete Rose, and The MBA Fund. Read more about how Nestment is revolutionizing the future of homeownership at https://www.nestment.com/.

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Built In Honors Mission Cloud in Its Esteemed 2023 Best Places To Work Awards


Karoline Saffi, SVP, People & Culture, Mission

Mission Cloud is committed to fostering an inclusive environment for our employees, with an emphasis on competitive benefits, professional growth opportunities and work-life balance

Built In announced that Mission Cloud was honored in its 2023 Best Places To Work Awards. Specifically, Mission Cloud earned a place on the Fully Remote Best Midsize Places to Work list. The annual awards program includes companies of all sizes, from startups to those in the enterprise, and honors both remote-first employers as well as companies in large tech markets across the U.S.

“Mission Cloud is committed to fostering an inclusive environment for our employees, with an emphasis on competitive benefits, professional growth opportunities and work-life balance,” says Karoline Saffi, SVP, People & Culture, Mission. “We’re proud to be recognized by Built In for our employee-centric culture and are continuously looking for ways to improve the employee experience so that team members feel supported and successful.”

Built In determines the winners of Best Places to Work based on an algorithm, using company data about compensation and benefits. To reflect the benefits candidates are searching for more frequently on Built In, the program also weighs criteria like remote and flexible work opportunities, programs for DEI and other people-first cultural offerings.

“It’s my honor to congratulate this year’s Best Places to Work winners,” says Sheridan Orr, Chief Marketing Officer, Built In. “These exemplary companies understand their people are their most valuable asset, and they’ve stepped up to meet the modern professional’s new expectations, including the desire to work for companies that deliver purpose, growth and inclusion. These winners set the stage for a human-centered future of work, and we can’t wait to see that future unfold.”

ABOUT BUILT IN

Built In is creating the largest platform for technology professionals globally. Monthly, millions of the industry’s most in-demand professionals visit the site from across the world. They rely on our platform to stay ahead of tech trends and news, learn skills to accelerate their careers and find opportunities at companies whose values they share. Built In also serves 2,000 customers, innovative companies ranging from startups to those in the Fortune 500. By putting their stories in front of our uniquely engaged audience, we help them hire otherwise hard-to-reach tech professionals. http://www.builtin.com

ABOUT BUILT IN’S BEST PLACES TO WORK

Built In’s esteemed Best Places to Work Awards, now in its fifth year, honor companies across numerous categories: 100 Best Places to Work, 50 Best Startup Places to Work, 100 Best Midsize Places to Work, 100 Best Large Places to Work and Editor’s Choice: 100 Best Hybrid Places to Work. The program honors companies – remote, hybrid and in-office – with the best total rewards packages across the U.S. and in the following tech hubs: Atlanta, Austin, Boston, Chicago, Colorado, Dallas, Houston, Los Angeles, Miami, New York, San Diego, San Francisco, Seattle and Washington DC.

ABOUT MISSION CLOUD

Mission Cloud empowers businesses to invent a greater future in the cloud by leveraging the leading cloud platform. Our dedicated team of cloud experts matches businesses with the personalized services and software they need to migrate, manage, modernize, and optimize their cloud environments with confidence. http://www.missioncloud.com

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IntelliGenesis LLC Advances Cybersecurity with New Products, Expands Collaboration with NVIDIA


IntelliGenesis LLC releases new products, IG Labs now an AI/ML Center of Excellence

“I am so proud of IntelliGenesis and our products which encapsulate our 15+ years of Cyber and AI expertise in a self-contained, repeatable way to readily provide these bleeding-edge technologies and methodologies to enhance missions worldwide.” – Angie Lienert, President & CEO, IntelliGenesis LLC

IntelliGenesis LLC Advances Cybersecurity with New Products, Expands Collaboration with NVIDIAArtificial Intelligence (AI) is no longer the future — it is advancing cybersecurity today.

IntelliGenesis LLC’s IG Labs Division today announced the launch of its first two products, the first of which includes its Modular Advanced Cyber Environment (M.A.C.E) System. The M.A.C.E system harnesses NVIDIA® technology to provide AI-enabled Cyber-Physical Security training and development by replacing its current compute source with the NVIDIA Jetson Orin™ edge AI platform.

The company also announced today that its IG Labs Division is now an AI/ML Center of Excellence, powered by NVIDIA.IG Labs has over the last year expanded its collaboration with NVIDIA, which allows IG Labs developers and AI engineers to bolster the development and deployment of its capabilities into commercial and government customers, businesses, and missions. As a result, IG Labs also released its second product, an AI-enabled cybersecurity product, CyberSpan™, to be followed by Neural Nexus™ in the Spring of 2023. CyberSpan™ is an AI-enabled cybersecurity product that provides fundamental cyber protection for small-to-medium sized Defense Industrial Base (DIB) companies’ networks deploying machine learning (ML) and deep learning (DL) models. The CyberSpan™ models are developed and trained on the NVIDIA DGX A100 system utilizing supervised and unsupervised learning models mapped to MITRE ATT&CK Tactics, Techniques, and Procedures (TTPs) to identify previously unidentifiable anomalous activity.

IntelliGenesis LLC is a Columbia, Maryland-based Veteran- and Woman-owned small business, primarily known for its analytics development, AI/ML, and training services in support of DoD and Intelligence Community customers since 2007.IG Labs opened for innovation in October 2021 to invest internally into expanding its AI/ML services and developing cutting-edge, AI-enhanced capabilities for customers. A benefit of the AI/ML Center of Excellence has been guiding partners through the art of the possible with AI, ML and DL to take on opportunities like developing products and delivering an AI-enabled cybersecurity platform that enables users with no prior experience to operate defensively in adversarial environments.

IntelliGenesis’ release of Neural Nexus™ will redefine how companies acquire, deploy, and benefit from a Machine-Learning-as-a-Service (MLaaS) capability. To learn more about how IG Labs’ AI/ML Center of Excellence is utilizing NVIDIA capabilities, attend NVIDIA GTC, a global AI conference, on Wednesday, March 22, at 10:00am ET, where our Chief Technologist, Stephen “Scribbs” Scarbrough, will be on a panel to discuss how industry experts are accelerating cybersecurity with AI. During GTC, IntelliGenesis will also unveil more details about Neural Nexus™ and how customers can benefit from it.

IG Labs partners with innovation labs across the country and will begin assisting in the education and training of government and commercial customers to bring tailored AI/ML/DL training featuring NVIDIA Deep Learning Institute (DLI) courses. Educating the government and commercial workforce is essential to the adoption of these groundbreaking capabilities in AI/ML/DL, and will help shape tomorrow and protect our networks.

The IG Labs Division AI/ML Center of Excellence welcomes visitors, partners and those interested in AI to contact us at info@intelligenesisllc.com.

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CallCenterUSA Uses AI-Driven and Intelligently Automated Analytics with Machine Learning from OnviSource to Automate Agent Quality Assurance and Performance Improvement


Smiling male professional with his arms crossed.

Achieve Employee Excellence with OnviSource Intellecta TeleServ Automated Quality Assurance

We now have actionable knowledge at our fingertips to determine improvement programs with targeted training that will impact agent adherence, skills, performance and professionalism.

OnviSource announced today that CallCenterUSA, a provider of 24/7 live answering and contact center services, has successfully deployed OnviSource Intellecta Hyper Analytics solution delivered as Cloud/SaaS. Driven by speech technologies, automated analytics and powered by AI machine learning, Intellecta enables the teleservices provider to holistically analyze, score and manage quality assurance (QA) and agent performance for 100% of interactions with minimal human effort.

CallCenterUSA selected Intellecta as they determined it to be the only viable, AI-driven, and automated QA solution for the teleservices industry, and followed an extensive proof-of-concept process validating the solution’s performance. A free, 30-day onboarding program offered by OnviSource made Intellecta solutions fit the provider’s specific needs.

Furthermore, and as part of the OnviSource UniverSum™ Teleservice strategy to unify teleservice applications from multiple vendors, OnviSource delivered Intellecta’s integration with the PeoplePraise agent engagement and dashboards product used by CallCenterUSA, providing a unified and holistic agent performance management solution.

CallCenterUSA recognized that manual QA practices significantly limit the number of interactions that can be processed, and that manual QA is inadequate for effectively measuring and scoring agent performance, skills and client satisfaction for all interactions with end customers. Intellecta has empowered CallCenterUSA with the ability to rapidly and automatically evaluate and score agent performance beyond conventional key performance indicators (KPIs). Utilizing Intellecta’s intelligently automated technologies allows teleservices providers to effectively measure silence as well as hard and soft skills and quickly pinpoint training and development for low-performing agents while recognizing and rewarding top performers, thus improving both employee and customer satisfaction overall. Automated QA evaluations and scoring for 100% of calls are immediately and accurately performed by Intellecta with consistency and without bias. Results are readily available for use by managers and QA personnel.

Proper discovery of soft skills such as empathy, professionalism, cordiality, politeness, etc., by automated analytics requires highly advanced AI technologies such as Machine Learning and Deep Learning (ML/DL). Intellecta uses its own proprietary and multiengine AI, called iMachine™, to provide accurate analysis of soft skills. Furthermore, Intellecta Multilevel Relational Deep Mining Analytics is capable of deeper, multilevel mining to discover the purpose of customer calls, reasons for calls, customer reactions to agent resolutions and such, providing management with a full picture of what really is happening during interactions with customers.

“We now have actionable knowledge at our fingertips to determine improvement programs with targeted training that will impact agent adherence, skills, performance and professionalism,” said CallCenterUSA Director of Operations, Kurt Duncan. “We have the data needed to train and motivate each agent through performance-based incentive programs that can contribute to their success and happiness, ultimately prolonging agent retention rates and resulting in high-performing agents that deliver a higher quality of service.”

Intellecta business intelligence (BI) reports deliver results of analytics in correlation to a wide variety of other KPIs (work shifts, call volume, talk time, etc.) and can present agent performance individually or in comparison with other agents such as top and bottom level performers.

“AI and automation technologies are no longer costly or a threat to telephone answering and teleservice providers, but cost-effectively increase their business productivity and agent performance in a significant way,” explains OnviSource Chief Revenue Officer, Francisca Crous-Alegria. “The use of our Intellecta also delivers agent satisfaction and retention to mitigate teleservice providers’ challenges with labor costs, performance and retention.”

Intellecta is part of the UniverSum Teleservice strategy from OnviSource which offers AI-driven, automated analytics across multivendor systems with initiatives to unify telephone answering service industry vendors, service providers and user associations. UniverSum Teleservice delivers cloud solutions that operate seamlessly across multivendor telephone answering systems and applications as well as funding certain user associations’ efforts in enhancing member benefits.

About CallCenterUSA

CallCenterUSA has been delivering world-class answering, messaging and call center services to businesses large and small for more than 30 years. The company has pioneered many of the concepts that are now commonplace in the industry through high standards and professionalism that have earned high marks with clients.

CallCenterUSA is a closely held US-based company that provides the best in call center services that are professional, experienced and cost effective. Visit the company website at http://www.callcenterusa.us.

About OnviSource

For more than 18 years, OnviSource has enabled small-to-large companies across a broad range of industries to achieve improvements in workforce performance, customer experience and business processes. Today, OnviSource does this by offering software and cloud solutions for “Intelligent Transformation Beyond Intelligent Automation™” to help customers achieve employee excellence, customer loyalty and business productivity; the three most impactful areas of any company. OnviSource delivers its solutions with the commitment to make the solutions fit customers’ specific needs; functionally, operationally and financially.

Company’s Intelligent Transformation strategy is delivered by ia.UniverSum™, a broad range of progressive, intelligent automation (IA) solutions working in harmony to achieve holistic optimization across organizations. ia.UniverSum IA solutions are powered by iMachine, the OnviSource proprietary hyperautomation platform consisting of artificial intelligence (AI), machine learning, multilevel relational deep mining, conversational AI, analytics engines, and low-code/no-code robotic process automation and business process automation (RPA/BPA).

ia.UniverSum highly affordable solutions, offered as SaaS/cloud services or software, consist of AI-driven hyper analytics (including desktop analytics), customer survey, RPA/BPA, intelligent virtual agent (IVA), intelligent call routing (ICR), embedded call recording and screen capture, and all-inclusive teleservice/telephone answering service customer engagement management.

OnviSource makes solutions fit customers’ specific needs using its unique pre-and-post sale programs that include consultation, proof-of-concept, on-boarding and hands-on operation assistance as well as a series of customer loyalty programs beyond conventional support programs.

OnviSource is headquartered in Plano, Texas (North Dallas area).

Fastpath Unleashes New Certification Module in Latest Release of its Access Orchestration Platform


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Our enhanced Certification module drives down access risk with user-friendly, intelligent certifications, helping our customers prevent security risk and meet stringent compliance obligations.

Fastpath Solutions LLC, the leading provider of access control and identity governance solutions for business applications, today announced the availability of its enhanced Certification solution, which provides more integrations and a faster time to value enabling IT and compliance teams to streamline and automate their user access certifications with entitlement-level user access reviews.

As businesses constantly change and evolve, it is inevitable that overtime, employees and contractors accumulate more access to applications than their roles require. Fastpath Certification helps to mitigate security risk by regularly verifying that users only have the appropriate levels of access their role requires. By automating user access reviews, Fastpath makes it easier for organizations to manage approvals and keep auditors happy.

“Security risks are evolving with breaches increasing in severity and number every day. Fastpath is committed to helping organizations protect critical assets and minimize risk,” said Charles Snellgrove, CEO Fastpath Solutions.

“Our enhanced Certification module drives down access risk with user-friendly, intelligent certifications, helping our customers prevent security risk and meet stringent compliance obligations.”

“With the constant increase of applications being used within organizations, manually collecting access data and then distributing it to the appropriate application owners for review is both time-consuming and prone to human error,” said Aidan Parisian, SVP Product, Strategy and Alliances, Fastpath Solutions.

“Fastpath automates and streamlines the user access certification process to make it easy for business managers, application owners, role owners and others to make informed decisions and meet compliance obligations.”

Fastpath Certification enables compliance teams to automate the regular extraction, mapping and distribution of entitlement-level access data to the relevant business application owners and managers. These lists of approvers can be created automatically using dynamic identity collections which increase flexibility and significantly simplify the creation and ongoing administration of certification campaigns.

Application owners and managers can quickly verify that current user access permissions are still appropriate and that end-users do not have excess permissions they no longer need.

Compliance teams can quickly monitor the progress of individual certification campaigns in real time. They can also significantly reduce the time it takes them to produce audit evidence and prove compliance using the repository of reviews.

The new Certification module adds support for the industry standard SCIM specification and incorporates integrations from the recent ideiio acquisition. Using these integrations, customers can quickly and easily add a wider range of enterprise applications including HR, finance, procurement and ITSM to their certification process. Compliance teams can now be more confident that they are meeting strict security and regulatory requirements as they are able to verify, secure and prove user access across more of their organization.

In addition, the new module has been optimized to be faster and more scalable allowing compliance teams to deliver greater value quicker than before.

The new Certification module provides customers with additional functionality so they can increase their overall level of security by controlling the instances of unapproved user access and can prove compliance without adding significant additional workload to their IT and audit teams.

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The West Coast Dominates When it Comes to Workplace Flexibility but a Few Southern Cities Are Making Their Mark


“Where work takes place impacts so much, including where people choose to live. If it’s easier for someone who works in tech to live in Charleston instead of San Francisco, we want them to be able to make that decision based on key data,” said Rob Sadow, CEO and Co-Founder of Scoop.

Today, Scoop, the company enabling employees to effortlessly plan great in-office days, officially launches the Flex Index and the accompanying inaugural Flex Report. The Flex Index finds that three Southern cities are listed among the top 10 most flexible metros: Austin, Texas, Charleston, S.C., and Durham, N.C.

While the West Coast has long been regarded as the place to be for tech with big players and startups setting up shop in a number of cities regarded as “tech hubs,” in more recent years that energy has expanded into key cities in the South. And as the tech industry fully commits to flexible work with 80 percent of companies identifying as Fully Flexible, it aligns that Austin, Charleston, and Durham are also cities where tech is a dominant industry.

“Work’s future and success depend largely on flexibility – the single most important ingredient in today’s workplace culture and tomorrow’s best teams,” said Rob Sadow, CEO and Co-Founder of Scoop. “Where work takes place impacts so much, including where people choose to live. If it’s easier for someone who works in tech to live in Charleston instead of San Francisco, we want them to be able to make that decision based on key data. The Flex Index aims to become the single source of truth for workplace models, policies, and patterns. As company approaches to flexibility evolve, insights from the Flex Index will be instrumental in informing where and how people choose to work.”

The Flex Index provides never-before-collected insights from over 4,000 companies and 25,000 office locations that collectively employ more than 100 million people. With insight into company-by-company trends across numerous axes — including location, size, industry, and more — employees, prospective hires, recruiters, researchers, and journalists will now — for the first time — be able to discover companies’ workplace flexibility policies in a single, comprehensive place.     

Flex Index Key Findings by Region

  • Oregon & Portland for the win: Oregon is the winner at 66 percent of companies offering full flexibility and Portland takes the top spot in flexibility (68 percent). At the same time, California saw two cities make the top ten: San Jose (58 percent) and San Francisco (57 percent).
  • Some metros in the same state don’t see eye to eye: Some metros within the same state show up on both lists. Charleston, SC, and Durham, NC are two of the top 10 most flexible, while Greenville, SC, and Greensboro, NC are both on the least flexible list.     

Top 10 Most Flexible Metros

  • Portland, OR: 68 percent fully flexible
  • Boulder, CO: 67 percent
  • Austin, TX: 62 percent
  • Seattle, WA: 60 percent
  • Denver, CO: 59 percent
  • San Jose, CA: 58 percent
  • San Francisco, CA: 57 percent
  • Charleston, SC: 56 percent
  • Boston, MA: 54 percent
  • Durham, NC: 53 percent

10 Least Flexible Metros

  • Memphis, TN: 71 percent fully on site
  • New Orleans, LA: 60 percent
  • Riverside, CA: 58 percent
  • San Antonio, TX: 56 percent
  • Oklahoma City, OK: 54 percent
  • Jacksonville, FL: 53 percent
  • Greenville, SC: 53 percent
  • Virginia Beach, VA: 52 percent
  • Greensboro, NC: 52 percent
  • Ogden, UT: 52 percent

“The shift to hybrid and remote work is part of a broader rethinking of the value of commercial office space by basing success on output instead of an in-office presence,” said Arpit Gupta, Associate Professor of Finance at the NYU Stern School of Business. “Having deep insight on trends based on accessible, reliable, and timely data will help us navigate the possible economic impact of sustained rising rates on real estate value.”

The dynamic database allows for updates and additions to existing company listings to reflect the rapid changes and particularities of how a company or office implements its policies. You can contribute to the breadth and quality of the Flex Index by adding your company information here.

For more, please contact Scoop_key@thekeypr.com.

Methodology:

The Flex Index collects firmographic and office requirements information on nearly 4,000 companies. These companies collectively have more than 25,000 office locations and employ more than 100 million people.            

Company office requirements are generated through a combination of online survey and manual entry of publicly available information. All surveys must be submitted by an employee of the company with an accompanying work email address to verify their employment. All surveys contributing to this Flex Report were conducted between October 2022 and January 2023. Once a company is incorporated into the Flex Index, company representatives are contacted to inform them of their inclusion. Companies can add or update their information on the Flex Index at any time.

Company office requirements reflect the most common office requirements for corporate employees. Companies can add detail to their company page to reflect job functions, roles, or geographies where there are different office requirements from the corporate policy. This includes opportunities for fully remote work, roles that are required to be fully on-site, or other hybrid work arrangements.        

Our partner People Data Labs provides the data on top employment locations for each company on the Flex Index. This data is used to inform state and metro flexibility analysis.

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About Scoop

Scoop is the fastest way to plan your next great office day. With Scoop, employees get more out of going in, with easily scheduled in-office days and invites. For HR and workplace leaders, Scoop provides insights on work location trends, office usage, and additional workplace solutions to get the most out of hybrid work. Headquartered in San Francisco, Calif., Scoop is a privately-held company with the backing of prominent investors including Haystack Ventures, Audacious Ventures, G2 Venture Partners, Activate Capital, BNP Paribas, and select angel investors.

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Gemba Academy Releases New Online Lean Training Course on “Failure Modes and Effects Analysis (FMEA)”


Gemba Academy

“If I were forced to pick one continuous improvement tool to have in my problem-solving toolbox it would be the Failure Modes and Effects Analysis, or FMEA” – Ron Pereira, Co-Founder & Managing Director at Gemba Academy

Gemba Academy, the world’s largest provider of continuous improvement, Lean, and Six Sigma training and certification is introducing a new course in their quickly expanding online training catalog on Fail­ure Modes and Effects Analy­sis, abbre­vi­at­ed FMEA. This course describes FMEA as a struc­tured approach for iden­ti­fy­ing the ways that a prod­uct or process can fail, what caus­es the fail­ure, and how this affects the cus­tomer. Participants in this course will learn how to apply FMEA to improv­e the safe­ty, reli­a­bil­i­ty, and per­for­mance of process­es, prod­ucts, and services.

“If I were forced to pick one continuous improvement tool to have in my problem-solving toolbox it would be the Failure Modes and Effects Analysis, or FMEA,” explains Ron Pereira, Co-Founder & Managing Director at Gemba Academy, “An FMEA is a structured approach for identifying the ways that a product or process can fail, what causes the failure, and how this affects the customer. We can benefit from using the FMEA whenever we need to identify and manage risk including new product and process launches.”

Gemba Academy’s Fail­ure Modes and Effects Analy­sis course consists of bite-sized training videos as well as short quizzes to check for understanding. The first video in the series is available to watch now and gives an overview of the benefits of the course and topic.

Gemba Academy’s Failure Modes and Effects Analysis (FMEA) Course is comprised of 16 videos:

  • What Is Failure Modes and Effects Analysis (FMEA)?
  • Getting Started with FMEA
  • The Eight Key FMEA Terms
  • How to Form Effective FMEA Teams
  • How to Scope FMEA Projects
  • FMEA Step 1: Identify Failure Modes
  • FMEA Steps 2 and 3: Identify Failure Effects and Assign Severity Rankings
  • FMEA Steps 4 and 5: Identify Failure Causes and Assign Occurrence Rankings
  • FMEA Steps 6 and 7: List Current Controls and Assign Detection Rankings
  • FMEA Steps 8, 9, and 10: Calculate RPNs, Address Priority Items, and Recalculate RPNs
  • How to Set Severity, Occurrence, and Detection Ranking Scales for FMEA
  • What Is a Control Plan?
  • Using FMEA in Six Sigma DMAIC
  • What Is Failure Modes and Effects Criticality Analysis (FMECA)?
  • How to Use a Criticality Matrix for FMECA
  • Failure Modes and Effects Analysis Versus Fault Tree Analysis

This course is part of a broader training program in the School of Lean. Gemba Academy’s ever-expanding library of Lean train­ing mate­r­i­al helps work teams develop a con­sis­tent, con­tin­u­ous improve­ment mind­set.

To learn more about Gemba Academy’s Failure Modes and Effects Analysis (FMEA) course, go to https://www.gembaacademy.com/school-of-lean/failure-modes-and-effects-analysis-fmea or contact https://www.gembaacademy.com/about/contact-us.

To explore Gemba Academy’s full range of course offerings, please visit https://www.gembaacademy.com/.

About Gemba Academy Inc.:

Gemba Academy aims to help individuals and businesses develop an organizational culture of continuous improvement. Founded in 2009, Gemba Academy now offers over 2,000 training videos on Lean, Six Sigma, and continuous improvement. To learn more about Gemba Academy’s online content, flexible training, expert coaching, and certifications, please visit https://www.gembaacademy.com/.

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