Category Archives: Technology: Computer

Computers the new frontier, find out what is new in the Computer World, follow our Press Releases today.

Dial800 Launches Brand Refresh to Reflect Expansion in Tracking, AI Driven Analytics, and New Cloud-Based Communications


Our automated speech analytics work alongside call tracking and essentially listen to every call for the client, giving customers instant feedback into their call performance,” says Nick Felmlee, Dial800 CTO.

Dial800, a leading provider of call tracking and analytics solutions, has unveiled a new brand refresh with updated logo and website (https://www.dial800.com/) focusing on the platforms’ exciting expansion of AI-Driven analytics, integration capabilities, and an entire suite of new VoIP business communication systems.

“The expansion of our AI-Driven analytics tools is very exciting and extremely beneficial to our customers. Our automated speech analytics work alongside call tracking and essentially listen to every call for the client, giving customers instant feedback into their call performance,” says Nick Felmlee, Dial800 CTO.

One of the things that has always set Dial800 apart is the flexible integration capability through its openAPI framework, and now there are even more options for integrating tracking data. Pre-built templates are available for the most requested programs, including Salesforce and HubSpot, New custom integration services are also an option for those that would prefer to have advanced integrations built, deployed, and supported by Dial800’s development team.

Seamless communication is at the forefront of Dial800’s business. With the refresh, Dial800 also introduced new BizCloud® VoIP business services. The BizCloud communication products easily scale as businesses grow and react to changing customer needs, and are all built on Dial800’s powerful call tracking and routing platform.

Additional information about BizCloud will be available in the coming weeks.

Key Tracking, Analytics & Communication Services from Dial800:


  • CallView360® call tracking
  • AI-driven analytics
  • AccuRoute® customizable call routing
  • Integrations for key sales, CRM & business programs
  • RapidRecall® toll free & local business numbers
  • BizCloud® VOIP business phone services

About Dial800:

Dial800 is the go-to resource for thousands of businesses every year, providing essential call tracking, analytics, and cloud-based communication software. With Dial800, every call goes further through bold analytics and meaningful insights.

Built on 25+ years of client partnerships, Dial800 is headquartered in New Jersey with offices on the West Coast and 24/7 support. Call 1-800-DIAL-800 or visit http://www.Dial800.com for more information.

Share article on social media or email:

Roland DGA Announces Launch of New CAMM-1 GR2 Series Large-Format Vinyl Cutters


The newly launched Roland DG CAMM-1 GR2-640 large-format vinyl cutter.

The power, precision, and easy operation of Roland DG’s new CAMM-1 GR2 large-format cutters, like the GR2-640 model shown above, make them unbeatable for a wide range of contour-cutting applications.

“The new GR2 series cutters are uniquely designed to work hand-in-glove with Roland DG printers, making it easier and faster than ever to contour cut the stunning graphics that come off our inkjets” – Daniel Valade, Roland DGA Product Manager of Digital Print

Roland DGA Corporation, a leading provider of large-format inkjet printers, printer/cutters, and other advanced digital devices, has announced the addition of new 64-inch GR2-640 and 54-inch GR2-540 large-format vinyl cutters to the Roland DG CAMM-1 series. These next-generation machines are capable of cutting almost any shape quickly and cleanly from a broad range of materials, including everything from thin automotive films and heat transfer sheets to thick reflective sheets and sandblast masks. This makes the GR2-640 and GR2-540 ideal for applications such as signs, decals, window film, vehicle wraps, sports apparel, and more.

The new GR2 series cutters, which are designed to integrate seamlessly with Roland DG’s large-format inkjet printers, offer superior cutting versatility and accuracy, plus unmatched reliability, at affordable pricing.

With a top cutting speed of 60.1 inches (1,530 mm) per second and a maximum downforce of 600 gf, the GR2-640 and GR2-540 provide the precision cutting quality and high-volume productivity required by professional users.

GR2 series cutters pair perfectly with Roland DG’s large-format inkjets using the identical VersaWorks® 6 RIP software for seamless Print-then-Cut production. Contour lines can be added and crop marks generated automatically to imported printing data from VersaWorks 6, ensuring that the outlines of graphics are cut accurately and eliminating the need to switch back from graphics software like Adobe® Illustrator® or CorelDRAW® to complete production. Users will also appreciate the included multi-crop mark function that allows for more precise contour cutting of large quantities of printed material, as well as the Roland DG AAS II plug-in software, which allows for easy pairing with other large-format printers.

“The new GR2 series cutters are uniquely designed to work hand-in-glove with Roland DG printers, making it easier and faster than ever to contour cut the stunning graphics that come off our inkjets” said Daniel Valade, Roland DGA Product Manager of Digital Print. “In addition to maximizing productivity, these versatile devices precision cut an incredibly wide variety of materials, expanding the creative opportunities for users.”    

The new CAMM-1 GR2 series will be on display at PRINTING United 2021, October 6-8 in Orlando, Florida, giving those at this important industry event an opportunity to see these exciting new cutters in action.

To learn more about the new CAMM-1 GR2-640 or GR2-540 large-format vinyl cutters, visit https://www.rolanddga.com/gr2. For more information on the complete Roland DGA product line, visit https://www.rolanddga.com.

About Roland DGA Corporation

Roland DGA Corporation serves North and South America as the marketing, sales, distribution and service arm for Roland DG Corporation. Founded in 1981 and listed on the Tokyo Stock Exchange, Roland DG of Hamamatsu, Japan is a worldwide leader in wide-format inkjet printers for the sign, apparel, textile, personalization and vehicle graphics markets; engravers for awards, giftware and ADA signage; photo impact printers for direct part marking; and 3D printers and CNC milling machines for the dental CAD/CAM, rapid prototyping, part manufacturing and medical industries.

About Roland DG Corporation

Roland DG Corporation is the world’s leading provider of digital printing solutions. The company’s inkjet printers, printer/cutters and cutting machines are widely used to create a broad range of promotional items including banners, signs, vehicle graphics, stickers and labels, and to provide customization services for apparel and personal items like smartphone cases. Recently, Roland DG has embarked on a promising new retail frontier by capitalizing on individuals’ increasing desire to create their own, uniquely designed and decorated items. The company has developed proprietary design and print management software which enables customers to design their own gifts, apparel and treasured mementos, and to enjoy an unforgettable creative experience.

Share article on social media or email:

FEIG myAXXESS RFID access software provides powerful incentives for system integrators


With myAXXESS, FEIG offers system integrators a perfectly coordinated overall package including RFID readers, transponders and software. Now integrators can offer their customers smooth and highly reliable access to their properties.

FEIG ELECTRONIC, has launched myAXXESS, its innovative, secure, powerful and economical RFID access control solution for buildings and parking areas. The solution is free with FEIG reader hardware. Now system integrators can offer this simple, powerful system as an incentive to customers who need a new access system or want to modernize an outdated system.

Based on advanced, proven RFID technology from FEIG, myAXXESS can be a standalone system or integrated into an existing RFID control point. The myAXXESS solution gives a sales boost to system integrators because they can now offer users a convenient, simple way to fully manage access at no additional cost.

Short- or long-range access? No problem

Integrators can tap into FEIG advanced technology for applications that open electronic gates and barriers. Users access short-range applications with chip cards or key fobs. The user presents credentials a few inches from the reader and the system responds. Transponders for long-range identification can be located on the windshield, rearview mirror headlight of a vehicle. Long-range RFID readers from FEIG are fast, so authorized users pass through the gate as quickly as the gate allows, without waiting extra time for the reader to grant access. Tags are non-proprietary, so customers can purchase inexpensive tags and brand for their business.

If an integrator has a small or medium-sized project, access control installation needs to be as simple and resource-efficient as possible. myAXXESS is a fully compatible system that can be integrated in a very short time at minimal cost, and it is scalable. The readers and transponders work reliably and can be operated intuitively, reducing the amount of support time integrators need to dedicate to the customer. For particularly sensitive environments, FEIG offers maximum security and control with chip card technologies such as Mifare DESFire and UCODE DNA from NXP.

24/7 data collection and robust support

Integrators have a particularly powerful selling point with PoE and offline management available exclusively from FEIG. PoE and offline management enable data collection even if the power goes down. This adds a substantial level of reliability to data collection. Integrators can be confident in-stalling FEIG systems because expert tech support and marketing materials are readily available.

myAXXESS adapts easily for customer requirements

The customer’s entire access system can be centrally controlled using FEIG’s myAXXESS Manager software to manage authorizations, readers and transponders. This makes the myAXXESS approach to access control simple, intuitive and efficient. Customers can easily and quickly add, update or create user groups. The system offers simple solutions for public holidays and other special rules and events that can be stored in the system along with individual authorizations.

“With myAXXESS, FEIG offers system integrators a perfectly coordinated overall package including RFID readers, transponders and software. Now integrators can offer their customers smooth and highly reliable access to their properties. To meet FEIG‘s high performance and quality standards, the entire conception, programming and production of FEIG systems takes place exclusively in Germany,“ says Manuel Haertlé, Senior Product Manager, FEIG ELECTRONIC.

FEIG specialists will be available in stand #16141 at the International Security Conference & Exposition, ISC West, held July 19-21 at the Sands Hotel in Las Vegas. We’ll discuss with system integrators how myAXXESS and FEIG access systems increase profitability and provide secure, convenient and reliable access systems for customers.

For more Information:

Visit the myAXXESS website.

About FEIG

For more than 50 years, FEIG ELECTRONIC has been a development pioneer and specialist for contactless identification (RFID), control electronics, traffic sensors and payment terminals. Based in Weilburg in the region of Hessen, the company with around 400 employees, contributes to technological progress with innovative solutions for a large number of applications and industries. Contact FEIG for more information.

Share article on social media or email:

Bloomfire Named a 2021 Best Place to Work in Central Texas


The Austin Business Journal recently named Bloomfire, a knowledge engagement software company, as one of their 2021 Best Places to Work in Central Texas. This is the fifth time Bloomfire has been recognized in the annual awards program.

The Austin Business Journal selected their Best Places to Work honorees by soliciting nominations and working with Quantum Workplace to anonymously survey the employees of nominated companies. Employees were asked to grade their employers across six key areas, including trust in leadership, collaboration, and communication.

“We’re honored to be named one of the Best Places to Work in Central Texas for the fifth time in the last seven years. This award is especially important because it’s based on the feedback of our team,” says Mark Hammer, CEO of Bloomfire. “Our amazing team worked hard over the past year to maintain and grow our company culture, and we had the best financial year in company history. Our team’s success is a testament to the importance of culture on company growth.”

Feedback from many Bloomfire employees highlights the value of a strong company culture in a year of remote work. “Bloomfire’s pandemic response emphasized making everyone feel safe and valued with a swift move to remote work, policies that put employees and their families first, plenty of opportunities to maintain social bonds remotely, and constant reminders to take care of ourselves,” says Bheeshmar Redheendran, Principal Implementation Engineer at Bloomfire. “I am so grateful to work at a place that genuinely takes such good care of its people. It’s no wonder that we feel it’s the best place to work!”

Bloomfire has previously been on the Best Places to Work in Central Texas list (formerly the Best Places to Work in Austin) in 2015, 2016, 2018, and 2019.

About Bloomfire

Bloomfire is the leader in knowledge engagement, delivering software that connects teams and individuals with the information they need to excel at their jobs. Our cloud-based knowledge engagement platform gives people one centralized, searchable place to engage with shared knowledge and grow their organization’s collective intelligence. For more information or to schedule a demo, visit http://www.bloomfire.com.

Share article on social media or email:

Virtual Data Room Provider Firmex Forecasts a 32% Growth in North American Deals


Firmex, the most widely used provider of virtual data rooms, today announced the publication of The Firmex Deal Flow Bulletin for Q3 2021. The bulletin uses data on virtual data room openings to forecast closed deals for Q3.

In addition to the Firmex deal flow forecast, readers also get first-hand experience from M&A advisors on their perception of the state of deal volumes for the middle market.

“After a strong first half of the year, Advisor sentiment for Q3 remains very optimistic, with the vast majority of our survey respondents indicating that they feel positively about future deal volumes.” said Mark Wright, Firmex’s Chief Commercial Officer.

Deal Flow Bulletin Highlights:

  • 32% increase in deals over Q3 2020
  • 72% of respondents are feeling positive or very positive about the M&A market in Q3
  • 67% of those surveyed have reported an increase in deal volume in Q3
  • Strategy and Synergy is the top challenge M&A advisors expect to face in Q3 when it comes to creating value post-transaction
  • 60% of those surveyed see buyer and seller valuation as the primary challenge to completing a deal this quarter

“As the most widely used virtual data room provider for deals, we have unique insight into data room creation, its relation to deal volume trends, and into forecasting deal activity. Our hope in publishing this report is to share helpful information that’s unique to our position as the most widely used virtual data room, keeping middle market M&A advisors informed,” said Wright.

To access The Firmex Deal Flow Bulletin for Q3 2021, please visit:

https://www.firmex.com/resources/reports-guides/deal-flow-bulletin-q3-2021/

About Firmex Inc.

Firmex is a global provider of virtual data rooms where more deals, diligence and compliance get done. As one of the world’s most widely used virtual data rooms, Firmex supports complex processes for organizations of all sizes, including diligence, compliance, and litigation. Whenever professionals need to share sensitive documents beyond the firewall, Firmex is their trusted partner. A Firmex subscription provides simple, safe, and stress-free document sharing without hidden costs or complexity. Since 2006, Firmex has helped over 140,000 companies worldwide take control of their confidential documents.

For more information, please visit http://www.firmex.com.

Media Contact:

Mark Wright

Chief Commercial Officer, Firmex

416-840-4241 ext. 281

mwright@firmex.com

Share article on social media or email:

The Windows Club Releases a Comprehensive Guide to Online Privacy


News Image

“If someone makes a backdoor into your system with a virus to scan for information and possibly log your keystrokes to steal your passwords, you might not be aware it’s happening.”

The Windows Club has announced the release of their newest article: A Comprehensive Guide to Online Privacy. The guide examines common methods of securing your data and takes a look at common scams and the best practices to avoid them.

Online privacy is a direct concern for many in modern times. In fact, 91% percent of Americans feel like they’ve lost control of their online privacy. The best place to begin regaining control is by choosing antivirus software and possibly a Virtual Private Network to avoid the most direct threats. “Most people are aware that a virus can cause computer problems like redirecting a browser to specific sites, slowing it down, or locking it up completely,” The Windows Club says in the guide. “If someone makes a backdoor into your system with a virus to scan for information and possibly log your keystrokes to steal your passwords, you might not be aware it’s happening.”

Online scams are another big way that online privacy becomes compromised. Malware can be passed along in email attachments and there are a variety of phishing and consumer scams that try to pry information from users.

The best way to begin protecting your data is to adopt certain practices when browsing online. Avoid entering any of your personal information on public computers, for example, and be careful what information you are making public on your social media pages.

To learn more about the best ways to protect your online privacy, click here.

About The Windows Club:

The Windows Club was launched on 20th April 2009, is a Microsoft Featured Community, and part of the Google News Network. The Windows Club has been featured on Fox8 Live News TV, Washington Post, PC World, Lifehacker, and other online & offline publications. The site is primarily targeted at Windows 11, Windows 10 users, and will address and cover issues in relation to Microsoft and Windows operating systems. All the information & tips offered on this website is provided on ‘as-is’ basis, without any warranties.

Share article on social media or email:

Havis Offers Trusted Solution for Panasonic’s New TOUGHBOOK G2


Havis Docking Stations for Panasonic TOUGHBOOK G2

“Panasonic and Havis work closely when developing solutions for TOUGHBOOK devices,” said Dave Skiver, Havis’s Connectivity Program Manager. “With the G2, the docking stations carry over from legacy products, but the normal design validation process is still intact.”

Havis is pleased to continue its support of Panasonic’s rugged computers with a pair of options for the TOUGHBOOK G2. These trusted solutions, the DS-PAN-720 Series tablet dock and the DS-PAN-1010 Series laptop dock, accommodate both tablet and 2-in-1 applications for demanding environments. Both docking stations are compatible with new G2 and legacy devices for increased sustainability.

End users of either docking option experience increased comfort and safety due to its lightweight and compact design with rounded edges. These proven docking solutions provide reliability for industries such as Material Handling, Work Truck, Public Safety and other mobile office environments.

“Panasonic and Havis work closely when developing solutions for TOUGHBOOK devices,” said Dave Skiver, Havis’s Connectivity Program Manager. “With the G2, the docking stations carry over from legacy products, but the normal design validation process is still intact. Like always, this development was a global collaboration to provide a positive customer experience, and the solution went through all the necessary steps to ensure that end users can enjoy the full feature set of the G2 without having to worry about its safety or security.”

One-handed docking and undocking capabilities for the DS-PAN-720 docking station series allow mobile workers to maximize productivity and optimize their workspace. Its integrated VESA 75 hole pattern ensures worry-free and straightforward mounting.

The unique benefits of the DS-PAN-1010 docking station series includes increased connector protection with a retractable cover that protects pins when the device is absent. A detachable mounting bracket makes for easy installation and removal in limited-space vehicle applications.

An assortment of solutions are available to meet any application’s needs for either series. Docking station models are offered with and without Panasonic-certified port replication or as cradle only, and an optional dual pass-through antenna connection is available.

ABOUT HAVIS

Havis, Inc., is a privately held, ISO 9001 certified company that manufactures in-vehicle mobile office solutions for public safety, public works, government agencies, and mobile professionals. For more than 80 years, the Havis mission has been to increase mobile worker productivity with industry-leading products that are built to the highest safety and quality standards and are designed with comfort in mind. Havis is dedicated to responsible intellectual property management and fosters ongoing innovation. Its patent and trademark portfolio demonstrates a commitment to consistently researching and developing unique products and solutions for mobile industries around the world. Havis currently employs more than 300 people, with headquarters in Warminster, PA, and additional locations in Plymouth, MI, and globally. For more information on Havis, please call 1-800-524-9900 or visit http://www.havis.com.

Share article on social media or email:

Matt Spivey Joins Renodis as Chief Technology Officer


Renodis announces Matt Spivey has joined Renodis as Chief Technology Officer. Matt brings tremendous expertise to the Renodis mission to architect, source, manage, and support enterprise connectivity technologies.

With over 20+ years in business/IT consulting, Matt brings strong enterprise technology leadership experience to the table along with his passion for solving complex problems with a strategic business mindset.

“As the Technology Leader for Renodis, Matt will add great value to enterprise clients by leveraging proven, agnostic methodologies for technology roadmap planning that enable voice and data connectivity solutions to evolve from copper to cloud regardless of where they are on that path today,” states Craig Beason, Renodis Chief Executive Officer. “With these proven processes, along with his experience as a former CIO, Matt will help Renodis client CIOs and their staff accelerate transformation to the right technologies to maximize employee productivity and client experience while reducing Total Cost of Ownership.”

Prior to joining Renodis, Matt held several Executive IT leadership positions with firms in the upper Midwest including health care, animal healthcare, and IT Managed Services. Most recently, Matt led the IT organization, at a large network of animal hospitals, to where his department boasted a 97% approval rating from the 160 animal hospitals they supported during a period of rapid growth and change.

Matt’s success earned him recognition as a finalist for the Michigan Orbie CIO of the Year award for 2020.

Outside of work, Matt spends most of his time with his family (including his two bear-sized dogs) and stays active with his outdoor-interests: fishing, kayaking, running, obstacle course racing and much more.

About Renodis

Renodis is solely focused on solving telecom, mobility, and other connectivity headaches – saving time, money, and enabling IT to focus on their business. Our model is different and driven by our clients’ best interests in the areas of service, technology, and total cost. Through innovative processes, purpose-built technology platforms, talented people, and deep industry relationships, hundreds of clients experience peace of mind knowing their Telecom and Mobility environments are professionally managed by Renodis.

Share article on social media or email:

Clipchamp Achieves 17 Million Registered Users, Announces Massive 54% Year Over Year Company Growth


News Image

“Clipchamp has had explosive growth, nearly tripling our team in the past year. We’re acquiring two times more users than we did at the same time a year ago while also doubling the usage rate, meaning more users are creating video content than ever before,” said Clipchamp CEO Alexander Dreiling.

Today, Clipchamp — one of the first and only browser-first video creation, editing, and production platforms — announced significant company and user growth, as well as its just-launched app for the next generation of Windows, which is currently a featured app in Microsoft’s Insider Preview Build. Clipchamp now has 17 million registered users on its platform across 390,000+ companies, a year over year (YOY) increase of 54%.

In the first half of 2021, Clipchamp’s video exports skyrocketed 186% YOY. This is a result of the pandemic-necessitated increase in remote work that required employees to create videos more frequently for activities that they would normally conduct in-person, such as trainings, town hall addresses and other corporate communications. As both businesses and the general population started creating more videos than ever before, they sought out multi-purpose, integrated tools instead of one-off solutions. Clipchamp saw the largest increases for videos exported in the 16:9 aspect ratio (up 189%), 9:16 aspect ratio for TikTok or Instagram stories (up 140%) and 1:1 aspect ratio for instagram (up 72%). In addition, screen recording usage is up 57% and webcam recording usage is up 65% since January 2021.

“Clipchamp has had explosive growth, nearly tripling our team in the past year. We are acquiring two times more users on average than we did at the same time a year ago while also doubling the usage rate, meaning more users are creating video content than ever before,” said Clipchamp CEO Alexander Dreiling. “While social media videos have always been at the forefront of business needs, during the past year we’ve also witnessed the rapid adoption of internal communication use cases where there is a lot of screen and webcam recording taking place in our platform. The need for video templates has also accelerated, with templates usage up more than 180% YOY, because they allow users with limited video editing skills and time to create a professional-grade video within minutes.”

To accommodate the rapid growth on its platform and make using Clipchamp even easier for video creators, the company developed a Clipchamp app specifically for Windows users, which is currently a featured app in the Microsoft Store as part of their Insider Preview Build. Now, instead of opening a browser, video creators can simply head to the Microsoft Store, install Clipchamp’s app and immediately begin creating video projects. On the heels of Clipchamp’s integration with Microsoft OneDrive to help customers organize their files for easy editing and collaborating across different locations and devices, this new Windows app further solidifies Clipchamp’s integration with Microsoft, with more native capabilities & optimizations to come.

“The launch of Clipchamp in the Microsoft Store on Windows is part of Microsoft’s strategy to move forward with publishers who offer PWA-compatible full web applications and bring them to the Store,” said Pierre Lagarde, principal program manager at Microsoft. “PWA applications on Windows offer many advantages such as automatic login, easier integration with services like OneDrive and higher user engagement. This is facilitated using PWABuilder, which allows users to transform a website into an app in one click.”

Clipchamp consolidates and simplifies the entire video development process, from ideation and collaboration to publishing, into one streamlined, easy-to-use solution. Its browser-first technology allows video creators to immediately edit their videos without the hassle of waiting for large video file uploads, enabling consumers as well as businesses, like Zendesk, to create impactful and professional-grade videos 15 times faster than with traditional tools. In addition, Clipchamp’s deep product integrations with partners including Google, Microsoft, Dropbox, Box and Pinterest provide users with a more seamless, accessible video creation experience. Clipchamp inspires working professionals with any level of experience to start creating, editing, and publishing visually stunning, memorable business videos — from customer testimonials and sales presentations to product marketing content and internal communications — in minutes at a fraction of the cost of external studios.

To learn more about Clipchamp and sign up, please visit https://clipchamp.com/en/. For more details on Clipchamp’s Windows Video Editor, visit https://clipchamp.com/en/windows-video-editor/.

About Clipchamp

Clipchamp is the first and only in-browser video creation, editing, and production platform enabling businesses to create impactful, professional-grade videos 15 times faster than with traditional tools. Used by 17 million registered customers worldwide and tens of thousands of businesses every week, Clipchamp is the go-to browser-based video platform for business. Clipchamp consolidates and simplifies the entire video production process, from ideation and collaboration to publishing, into one streamlined, easy-to-use solution. It can be used to create any video a business may need, from customer testimonials, product demos, and sales presentations to investor pitches, internal training, marketing materials, and more. Partners include Google, Dropbox, and Box and integrations include Zoom, Microsoft, and Pinterest, among others. The company is trusted by customers including Zendesk, as well as 5 of the top 10 Fortune 500 companies. Founded in 2014, Clipchamp is headquartered in Brisbane, Australia. For more information and to sign up, visit https://clipchamp.com/.

Share article on social media or email:

BroadSource EMU platform accelerates the transition to Webex for BroadWorks


BroadSource Group Pty Ltd today announced the General Availability (GA) of EMU 5.9. Of special interest, to the BroadSource customer base, is the addition of EMU for Webex. This new technology saves significant time and cost for Global Service Providers who have a pressing need to transition their customers from the ‘End of Life’ BroadWorks Collaboration software to the Cisco Webex for BroadWorks replacement.

Speaking at the BroadSource EMU 5.9 product launch, Michael Gliana, BroadSource CTO commented, “It would normally be a significant undertaking for our Global Service Provider customers to take advantage of the latest Webex client application for their BroadWorks platform. We set ourselves the task to remove the impact on their IT and engineering teams and provide a seamless integration between their provisioning systems, their BroadWorks platform and now Cisco’s Control Hub, the place where Webex is managed”.

Cisco BroadWorks based Service Providers are currently planning their transition from the ‘End of Life’ BroadWorks Collaboration technology to the new Cisco Webex for BroadWorks service.

Two critical decisions need to be made:

1.    How to provision new customers and orchestrate the provisioning of services both on BroadWorks, and now Webex, without an expensive and elongated IT project and;

2.    How to migrate existing customers in a timely and economical way

EMU 5.9 addresses these two critical challenges with real time, secure and scalable integration into BroadWorks and Cisco Control Hub.

“The EMU Provision, Audit, Update and Migrate functions are now ‘Webex aware’, allowing Service Providers to deploy or update millions of desktops, smartphones and tablets with the new Webex for BroadWorks service. Some of our customers pre-ordered EMU for Webex in anticipation of the 5.9 release and are achieving great outcomes. We are really happy with the results.” Gliana said.

About EMU. Get Them to Cloud. Make Them Use It.

EMU is an Extraction, Manipulation and Update (EMU) platform developed by BroadSource, that specialises in the management and integration of Cloud Collaboration platforms.


  •     It enables Global Services Providers to ensure they efficiently get customers to Cloud and;
  •     Creates Adaptive UC Experiences that make them use the Cloud service

About BroadSource

BroadSource is a world leader in software development and engineering for the globe’s most sophisticated Service Providers and Enterprise businesses. BroadSource specialises in the software development, design, build, testing, integration of cloud collaboration and contact centres. The team has its roots in telecommunications and contact centre technology.

With offices in Melbourne, London, Seattle, Düsseldorf and Delhi, BroadSource delivers products and services to customers in Europe, North and South America, Africa and Asia.

BroadSource Media Contact                 

Jacqui Thals                         

marketing@broadsource.com.au

Share article on social media or email: