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Atricore releases beta version of IAM.tf


Long recognized as pioneers of visual modeling for IAM, Atricore’s research and development team has released the beta of a new tool at the intersection of Identity Access Management and DevOps. Vendor-agnostic IAM.tf facilitates the visual configuration of IDaaS-based identity management solutions, harnessing Terraform scripts to bring the code to life.

IAM.tf is an in-browser cloud tool that introduces a unique IAM-as-code approach to configuring popular identity management solutions like Okta and Auth0. The vendor-agnostic tool breaks down barriers between popular IAM products, automatically generating Terraform scripts as the user visually describes IAM functionality like MFA and Social SSO. Out-of-the-box support for Okta and Auth0 is included, and AWS Cognito and Azure are in the works.

Leveraging Terraform to automatically generate scripts for IDaaS solutions, IAM.tf can be used to supplement existing cloud solutions like Okta or Auth0, covering typical last-mile challenges such as on-boarding legacy applications, provisioning social sign-in with Google or Facebook, or implementing MFA—all without writing a single line of code.

“By offering a subscription-based service, without any licensing fees, we hope to bring the convenience and ease-of-use of visual modeling to other cloud IAM solutions, not just our own product line,” says Atricore CEO Gianluca Brigandi. “As both a services and product company with a very active R&D arm, we feel that we’re in a pretty unique position to do so. I’m incredibly proud of our developers, who’ve been able to harness widely available open source tools to create something that can benefit anyone who is struggling with what can often be a tedious and difficult process: that’s the bridging of the gap between an enterprise’s legacy applications and today’s popular IDaaS solutions. The current beta covers Okta and Auth0 and we’re hoping to expand that coverage to other products in 2021.”

The IAM.tf tool is freely available, with practically no friction as far as adoption is concerned – it only requires a browser.

Atricore CTO Sebastian Gonzalez explains: “You can think of IAM.tf as something to layer on top of your existing IDaaS. It doesn’t interfere with it in any way, and it provides your tech team with an intuitive method to configure things without the need to dig around in the code. By building on Terraform, we’ve been able to automate the provisioning work in a consistent and repeatable fashion, as well as describing the infrastructure details using their widely adopted configuration language. So it’s really vendor-agnostic; you can use it with any one, or several, IAM stacks. If your company already uses one or more of those, this is something you can just add to your toolkit.”

Atricore is an identity and access management products and services company, well known for JOSSO and the Atricore Console. Enjoy IAM.tf for free at the website: https://iam.tf.

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RTB House Wins 2021 Best Places To Work Award


RTB House is a global company that provides state-of-the-art marketing technologies for top brands and agencies worldwide

We’re excited to be honored by Built In for the culture and benefits we offer – something that has been a big focus for us as we grow quickly both in the US and globally, said Gary Burtka, VP of US operations, RTB House

RTB House, a global company that provides state-of-the-art marketing technologies, today announced it was honored by Built In as one of the top 50 Best Paying Companies in NYC. The annual awards include companies of all sizes, from startups to the enterprise, nationally and in the eight largest tech markets.

“We’re excited to be honored by Built In for the culture and benefits we offer – something that has been a big focus for us as we grow quickly both in the US and globally,” said Gary Burtka, VP of US operations, RTB House. “RTB House continues to grow our New York City presence as a leading advertising and marketing technology company. In 2021, we plan to continue hiring and expanding – and remain committed to offering the best compensation and benefits possible to attract top talent both within New York and elsewhere through hybrid and remote working plans.”

Built In determines winners for Best Places to Work based on an algorithm, using company data about compensation, benefits and cultural programs. To reflect the attributes candidates are searching for on Built In today, this year’s program weighted criteria more heavily, like remote & hybrid opportunities and programs for diversity, equity and inclusion.

“These companies raise the bar for cultural excellence and the ability to adapt to meet changing needs of employees,” says Sheridan Orr, chief marketing officer, Built In. “The 2021 winners show a commitment not just to creating meaningful cultures but to delivering talent needs as they change in a dynamic landscape. We’re thrilled to extend our congratulations to the winners.”

Built In ranks companies algorithmically based on compensation information, benefits and culture programs. This year, based on data showing tech professionals’ needs, the Best Places to Work algorithm added weight to companies’ commitment to DEI and remote culture. Rank is determined by combining a company’s score in each of these categories.

About RTB House:

RTB House is a global company that provides state-of-the-art marketing technologies for top brands and agencies worldwide. Its proprietary ad buying engine is the first in the world to be powered entirely by Deep Learning algorithms, enabling advertisers to generate outstanding results and reach their goals at every stage of the funnel.

Founded in 2012, the RTB House team comprises 750+ specialists in over 30 locations around the globe. It serves more than 2,000 campaigns for clients across the EMEA, APAC, and Americas regions.

After successfully deploying Deep Learning into 100 percent of its algorithms in 2018, RTB House has continued its research in the field of AI. The AI Marketing Lab and Creative Lab were set up as new divisions of the company focused on inventing and advancing MarTech products. As a result of their work, in 2020 the company introduced AI Full-Funnel Marketing Solutions and awareness Streaming Video Ads, lifting brand communication to the next level.

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StorMagic SvKMS Certified by Commvault


StorMagic

“SvKMS helps our customers centralize management of their encrypted workloads under a single unified key manager, adding efficiency and security to the entire key management lifecycle.”

StorMagic®, simplifying storage and security from the edge to the core, announced today that StorMagic SvKMS has been certified as a Commvault third-party key management server solution, to provide joint customers with simple, centralized key management for Commvault encrypted backups. This integration enables the complete separation of the encryption lock and keys, a security best practice that delivers peace of mind to customers tasked with safeguarding sensitive digital assets.

“Most organizations manage multiple encryption workloads that require the encryption of many types of data, such as repositories and databases, which can add many layers of complexity and risk to data protection,” said Wenceslao Lada, vice president, technical alliances, Commvault. “SvKMS helps our customers centralize management of their encrypted workloads under a single unified key manager, adding efficiency and security to the entire key management lifecycle.”

Using SvKMS, customers can protect Commvault software encryption keys before storing the keys in Commvault’s CommServe® server databases. To integrate Commvault encrypted backups with SvKMS, users enable a third-party key management server within the Commvault management console, which allows for the storage and provisioning of encryption keys through StorMagic SvKMS.

“StorMagic is thrilled to partner with Commvault and enable our joint customers the ability to easily protect their backups – at the edge or in the cloud,” said Bruce Kornfeld, chief marketing and product officer at StorMagic. “StorMagic SvKMS key manager integrated with Commvault software makes it easy to encrypt all of an organization’s data and manage the keys from one pane of glass.”

Commvault with StorMagic SvKMS is available today directly from Commvault and StorMagic Channel partners worldwide. Visit our Commvault integration page to download the integration guide, or read our latest blog for more information.

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About Commvault

Commvault is a worldwide leader in delivering data readiness, enabling customers to intelligently manage data with solutions that store, protect, optimize, and use data. Commvault software automates mind-numbing IT tasks and makes data work harder for customers—so they can gain invaluable insights for their businesses. Commvault solutions work across cloud and on-premises environments, leveraging the digital tools and procedures already in use. Commvault software, solutions, and services are available from the company and through a global ecosystem of trusted partners. Commvault employs 2,300 highly skilled individuals across markets worldwide, is publicly traded on NASDAQ (CVLT), and is headquartered in Tinton Falls, New Jersey in the United States. Visit Commvault.com or follow us at @Commvault.

About StorMagic

StorMagic is making the complex simple for edge computing environments, and we’re leading the industry in bringing the edge to the core, in the datacenter and cloud. Our storage and security products are simple, lightweight and cost-effective without sacrificing enterprise-class features for organizations with one to thousands of sites. SvSAN is a highly available two-node virtual SAN designed for hyperconverged edge and small datacenter sites. SvKMS is a flexible and robust encryption key manager for edge, datacenter and cloud. More than 1,300 customers worldwide have chosen StorMagic to lower costs, ensure data security and uptime and simplify operations. For additional information, visit http://www.stormagic.com.

Join the Conversation

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All product and company names herein may be trademarks of their registered owners.

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Servion wins the prestigious PeopleFirst HR Excellence Awards, 2020


Servion, a leading Contact Center and Customer Experience (CX) solutions provider, was announced the winner for “Leading best practices in Employee Engagement” at the PeopleFirst HR Excellence Awards, 2020, the most coveted, sought-after, longest-running awards in the field of HR.

PeopleFirst is a well-known organization in the industry that every year recognizes the professionals and companies who show excellence in different HR practices and stretch the boundaries of people strategy.

The COVID-19 crisis challenged the HR teams and presented a unique opportunity to come up with tailored approaches to improve employee engagement. Servion has been more focused on its employee’s safety, stability, and security ever since COVID-19 and has adopted a more sophisticated approach for employee well-being and engagement. Servion’s digital employee engagement initiatives, rewards and recognition framework, and career development framework helped emerge as the winner.

Prakash Arunachalam, Chief Operating Officer at Servion, said, “Servion has always been an employee-friendly organization, and we wanted to ensure that we continue to improve communication, maintain a motivated and productive workforce even through this difficult phase. We are truly honored to be recognized by PeopleFirst.”

About Servion

For more than 25 years, Servion has been trusted by customer-centric brands for architecting, implementing, and managing Contact Centers and Customer Experience (CX) solutions. Servion delivers complete solutions for businesses to innovate in providing digital experiences using the best available technologies while maximizing their existing investments. Our 1,000 CX professionals apply their passion and deep domain expertise to the entire build-run-optimize solution lifecycle. Servion has helped 600 enterprises worldwide deliver great experiences to their customers, partners, and employees. For more information, visit https://www.servion.com.

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AMC Technology announces launch of DaVinci App Gallery


AMC Technology is excited to announce the launch of DaVinci App Gallery– a contact center integration marketplace where visitors can browse a library of leading CRM and communication integration applications, as well as DaVinci applications to extend agent functionality.

“We’re excited to showcase the flexibility and power of DaVinci with App Gallery. Not only does it illustrate the depth of the platform, but is also a vehicle to engage our customers and build a community,” said Anthony Uliano, Founder/ CTO at AMC Technology.

App Gallery lets visitors browse apps, leave reviews and add apps directly to their DaVinci Creators Studio account, AMC’s web-based administration portal. To celebrate the launch, AMC is giving $20 gift cards to all customers who leave a review on App Gallery by March 31st.

DaVinci delivers a full contact center integration solution. In addition to Creators Studio, DaVinci is powered by DaVinci Agent: an advanced Computer Telephony Integration toolbar that sits within agents’ CRMs. It increases efficiency with features like screen pop, click-to-dial, contextual call controls and more. DaVinci is unique to the industry because of its open-framework, categorizing it as one of the only UXiPaaS (User Experience Integration as a Platform) on the market, giving users the flexibility to add needed funcionality without custom development.

“DaVinci’s iPaaS architecture allows users to extend or build new functionality when they need it. We’re giving the power to the organization to create their ideal contact center instead of settling with a fixed feature solution,” said Uliano.

DaVinci App Gallery is live on AMC’s website at http://www.amctechnology.com/app-gallery.

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Avionos and Salsify Strengthen Partnership to Help Brands Improve Customer Experiences Across Digital Touchpoints


News Image

“At Avionos, we’re committed to empowering our customers with the resources and technology needed to succeed in today’s rapidly changing environment. Through our partnership with Salsify, we’re able to do just that and more,” said Dan Neiweem, co-founder and principal at Avionos.

Avionos, which designs and implements digital commerce and marketing solutions, and Salsify, the commerce experience management platform that helps brands win on the digital shelf, today announced a partnership to support CPG brands and manufacturers across the globe in syndicating and rolling out product information across marketplaces. The partnership will further extend digital shelf excellence as shifting consumer expectations lead shoppers to make more online purchases.

The partnership will aid joint customers in change management, organizational structure and business process optimization enabling them to provide consumers an endless aisle of products throughout their eCommerce journey.

CPG and manufacturing brands struggle to ensure consistency of product information across channels, maintain a controlled space on a third-party marketplace and have the appropriate product information to drive personalization. Brands will be able to drive performance on the digital shelf with product content management, activation, engagement, and ongoing optimization. In addition, these brands will have better control over the desired consumer experience with the product and the digital assets and product information used to drive that experience.

“We are delighted to welcome Avionos, a firm which clearly shares our fanatical devotion to customer success, to the Salsify partner ecosystem,” said Dan Herman, SVP of Partners and Alliances at Salsify. “Working closely with leading firms like Avionos ensures that Salsify customers have an abundance of resources to pull from to become the innovators in this next era of commerce, one that will be defined by the digital shelf.”

The past year has accelerated a number of changes across the eCommerce space. In fact, 78% of consumers are shopping more online than before the pandemic raising the stakes for creating a seamless and convenient digital shelf experience. The partnership will provide CPG brands and manufacturers with the ability to address the ever-changing needs of today’s buyers by enabling them to create a seamless eCommerce experience.

“At Avionos, we’re committed to empowering our customers with the resources and technology needed to succeed in today’s rapidly changing environment,” said Dan Neiweem, co-founder and principal at Avionos. “Through our partnership with Salsify, we’re able to do just that and more. With our easily accessible ecosystem of partners and Salsify’s best-in-class technology, our clients will be able to get the right information when and where they need it most to make informed decisions enabling them to provide an exceptional customer experience across every touchpoint.”

For more information on how Salsify and Avionos are helping brands extend their digital shelf excellence, please email info@avionos.com.

About Avionos

Avionos designs and implements digital commerce and marketing solutions that deliver measurable business outcomes for clients like Kellogg’s, JLL and Brunswick. Our iterative approach quickly unlocks new revenue, transforms customer experiences and drives customer engagement. We’re ranked on the 2019 Inc. 5000 Fastest Growing Companies list, Crain’s 2018, 2019, and 2020 Best Places to Work in Chicago lists, included on Comparably’s 2018 Best Company Culture List and certified as a Great Place to Work. Learn more at http://www.avionos.com.

About Salsify

Salsify empowers brand manufacturers to win on the digital shelf by delivering the commerce experiences consumers demand anywhere they choose to shop online. The world’s biggest brands including Mars, L’Oreal, Coca-Cola, Bosch, and GSK use Salsify every day to stand out on the digital shelf. To date, Salsify has raised a total of $198.1 million in funding, led by Warburg Pincus, Venrock, Matrix Partners, Greenspring Associates, Underscore VC, and North Bridge. For more information, please visit salsify.com.

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Ntiva Secures SOC 2 Type 1 Compliance for its Client Support Operations


Ntiva, Inc., a leading provider of managed IT services, IT consulting, cybersecurity services, cloud hosting and telecom solutions, today announced that it has successfully completed the Service Organization Control (SOC) 2 Type 1 audit for their Client Support Operations.

Conducted by Meerholz & Associates PLLC, the audit confirms that Ntiva’s information security practices, policies, procedures, and operations meet the SOC 2 standards for security, availability, and confidentiality set forth by the AICPA (American Institute of CPAs).

As more companies outsource their security operations, there is an increasing requirement for trust and transparency by the managed security and cloud providers who are entrusted with managing their client’s security positions. This independent validation of security controls is especially crucial for clients in highly regulated industries.

“We view this certification as part of our deep commitment to the ongoing focus on the evolution of our services. Achieving SOC 2 Type 1 certification provides assurance and validation for Ntiva’s clients that the infrastructure and data we have been entrusted to maintain and steward is done so with proven best practice controls,” said Brian Brammeier, CISO of Ntiva. “This certification represents a large and important investment that Ntiva has made in the third-party assurance of our practices for our clients, and is foundational to our commitment of achieving and maintaining a world-class security posture.”

The SOC 2 provides assurance that Ntiva’s internal controls have been designed and implemented to meet the requirements for the security principles set forth in the Trust Services Principles and Criteria for Security, Availability, and Confidentiality.

About Ntiva

Ntiva is a leading IT services company that provides businesses across the U.S. with advanced technology expertise and support, including managed IT services, strategic consulting, cloud services, cyber-security and telecom solutions. Their team of world-class talent genuinely cares about the relationships they build and understands that response and precision are fundamental keys to a successful partnership. Ntiva’s ultimate objective is to help clients leverage their technology investments to improve business performance.

Media Contact:

Holly Dowden holly.dowden@ntiva.com

VP of Marketing, Ntiva, Inc. 703 891 0131

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Jeff Joll receives Computer Troubleshooters Franchisee of the Year Award


I was very proud to award Jeff Joll the Computer Troubleshooters Franchisee of the Year award at the 2020 Conference. Jeff has worked hard to build a strong and successful business in the Pittsburgh area that provides industry-leading solutions with the highest level of quality and service.

2020 Award Recipients Announced at Computer Troubleshooters Annual Conference

The Computer Troubleshooters Franchise congratulates the 2020 Annual Conference award recipients on their achievements.

Computer Troubleshooters hosted its 2020 Annual Computer Troubleshooters Conference virtually this year in an effort to keep franchisees, vendors, and presenters safe during the COVID-19 pandemic. Every year, the Computer Troubleshooters network takes this opportunity to strategize, network, and honor exceptional franchisees with various awards. This year, Computer Troubleshooters presented the 2020 Franchisee of the Year Award to Jeff Joll.

The recipient of Computer Troubleshooters Franchisee of the Year, Jeff has been with the franchise for over a decade with his office located in Pittsburgh, Pennsylvania. He is a network leader in mentorship, education, and computer services.

“I was very proud to award Jeff Joll the Computer Troubleshooters Franchisee of the Year award at the 2020 CT Virtual Conference. Jeff has worked hard to build a strong and successful business in the Pittsburgh area that provides industry-leading solutions with the highest level of quality and service. As a member of the Computer Troubleshooters franchise since 2010, Jeff has always been actively involved in the organization and very supportive of his fellow franchise owners. Through our CT Mentor Program, Jeff and other successful franchise owners mentor smaller franchise locations in a rigorous program designed to use the mentors’ skills and experience to help support and educate other owners on how to build their own successful business. Jeff is truly an asset to the Computer Troubleshooters organization,” said Kim Weinberger, the National Director of Business Development.

In addition to announcing the 2020 Franchisee of the Year Award at the virtual conference, Computer Troubleshooters also recognized three franchisees as part of the CT Million Dollar Club.

“The CT Million Dollar Club is an award given to franchise owners that achieve a minimum of $1 million in revenue in the previous year,” said Kim. “At the 2020 CT Virtual Conference, we were thrilled to announce the three franchise owners that qualified for this award in 2020: Jeff Joll of CT Pittsburgh Central; Chris Long of CT North Phoenix; and Bryan Windam – CT El Dorado.”

The Computer Troubleshooters network congratulates the 2020 annual conference award recipients on their achievements and wishes them continued success.

To contact 2020 Franchisee of the Year and 2020 inductee of the Million Dollar Club, Jeff Joll, please contact:

Computer Troubleshooters Pittsburgh

2199 West Run Rd

Munhall, PA 15120

412-462-3400

https://www.ct-pgh.com/

To contact Chris Long, 2020 inductee of the Million Dollar Club, please contact:

Computer Troubleshooters Phoenix – Central

2827 N Central Ave

Phoenix, AZ 85004

602-354-8126

https://www.technology-solved.com/phoenix-central-az/

To contact Bryan Windham, 2019 and 2020 of the Million Dollar Club, please contact:

Computer Troubleshooters El Dorado

114 E. Grove St

El Dorado, AR 71730

870-875-1500

https://www.technology-solved.com/el-dorado-ar/

About Computer Troubleshooters

Computer Troubleshooters is the largest international network of franchise owners providing onsite computer services to small and medium-sized businesses and residential users. Computer Troubleshooters now has nearly 300 franchise locations worldwide in more than 8 countries. Computer Troubleshooters’ franchising opportunities provide continual training and support; access to exclusive vendor relationships; access to industry leading technical support and management services; access to office administration and billing systems; a local website with SEO services; plus active marketing campaigns that make it easy for customers to find the services of local franchises. The combination of these features makes Computer Troubleshooters the best choice for our clients and a great business opportunity for our franchisees.

For further information about Computer Troubleshooters, please contact:

Kim Weinberger

National Director of Business Development – Computer Services

Computer Troubleshooters and CPR Cell Phone Repair

216-674-0645 x 662

kim.weinberger@cpr-corporate.com

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Radical New Training Bolsters Weakest Link in Cybersecurity


Global cybercrime costs are expected to reach $10.5 trillion by 2025, up from $3 trillion in 2015.

Cybercrime is a global problem but in every organization, there is a very local potential solution: a vigilant, engaged, and properly trained workforce.

The cost of a data breach, in terms of revenue, reputation, legal exposure, and operational disruption, can be devastating; 60% of small-and medium-sized businesses close within six months of experiencing a cyberattack.(1) Meanwhile, the problem is growing rapidly especially because of changes due to COVID-19; global cybercrime costs are expected to reach $10.5 trillion by 2025, up from $3 trillion in 2015.(2) “Cybercrime is a global problem,” says Drip7 founder and CEO Heather Stratford, “but in every organization, there is a very local potential solution: a vigilant, engaged, and properly trained workforce.”

Over 90% of all cyberattacks, notes Stratford, are executed using information from employees who unwittingly give away their system ID and access credentials to hackers.(3) The problem, Stratford says, is not just a lack of cybersecurity awareness training, but getting training that works to the people who need it in the way they will actually use it. Most training doesn’t actually accomplish anything, and the numbers prove it. According to research from Forrester, she notes, over a third of employees who have had security awareness training still admit to disregarding security policies.(4) Microlearning, says Stratford, which breaks content into bite-size chunks, has been demonstrated to produce much better results than the traditional lecture-followed-by-a-test approach, both immediately and in terms of longer-range retention.(5)

An even more effective approach with today’s workforce, says Stratford, is a newly introduced breakthrough solution. It is called Drip7. By combining microlearning with gamification, the program applies game design to cybersecurity awareness training to increase retention. The most obvious parts of game design are points, awards, and leaderboards—but includes much more. Stratford notes that in a recent survey of nearly 900 employees, 83% of those who received gamified training felt more motivated as a result, while 61% of those who received non-gamified training felt bored and unproductive.(6)

“We call it Drip7,” says Stratford, “to emphasize a basic point: you don’t internalize something by hearing it once. You need to hear it seven times to remember and put the knowledge into practice.” Instead of lectures that remove employees from work, Drip7 training arrives in the form of a question a day that the employee answers. This increases engagement in learning and retention, and at its core keeps cybersecurity in the employee’s mind—not by force, but through play.

Stratford, CEO and Founder of the cybersecurity training company Stronger International, developed the framework of Drip7 as part of a project to enhance the cybersecurity training within a large hospital system. As awareness of the solution’s capabilities spread it became apparent that the combination of microlearning, customizability, and gamification leading to high ongoing employee involvement answered a need not simply for one client or industry, but for a worldwide digitized economy.

Drip7 is sold on a licensing basis, with over 80,000 users already licensed on the platform. For more information, please see drip7.com. “This isn’t a learning management system,” says Stratford, “It’s a way to make learning and training actually do what they need to do. Our goal is to take the fear out of cybersecurity and make it both fun and effective.”

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Mode Brings Home the Gold in the 15th Annual Stevie® Awards for Sales & Customer Service


Logo for the Gold Stevie Award

Mode earned a 2021 Gold Stevie® Award for Sales and Customer Service in the category of “Front-line Customer Service Professional of the Year, Technology Industries.”

“We’ve built Mode’s CS Operations from the ground up around our core values of transparency, visibility and automation,” said Asha Hill, Senior Manager of Customer Support and Success Operations, Mode Analytics

Mode Analytics, the most comprehensive platform for collaborative business intelligence and interactive data science, today announced that it has earned a 2021 Gold Stevie® Award for Sales and Customer Service in the category of “Front-line Customer Service Professional of the Year, Technology Industries.”

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®. Winners will be recognized during a virtual awards ceremony on April 14, 2021. More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 51 nations, were considered in this year’s competition. Winners were determined by the average scores of more than 160 professionals worldwide on nine specialized judging committees. Entries were considered in more than 90 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year.

“I am beyond humbled by this honor, and so incredibly proud of what our team has achieved in the past year,” said Asha Hill, Senior Manager of Customer Support and Success Operations, Mode Analytics. “We’ve built Mode’s CS Operations from the ground up around our core values of transparency, visibility and automation. This approach has enabled us to maintain industry-leading response times while maintaining top CSAT scores, and provide optimal coverage and support for Mode’s growing customer base.”

Since its inception, Mode’s new Customer Support (CS) Team has consistently maintained a CSAT Score of more than 94%, a considerable achievement given the rapid growth and external dynamics fielded by the team in 2019-2020. In addition, the Team’s Median First Response time has decreased by over 33%, from 9 minutes in August 2019 to less than 6 minutes in October 2020, with all ticket responses handled by an agent. For complex technical tickets, the response time has decreased by 50%, from 16 hours in August 2019 to 8 hours in October 2020, with an average time-to-close of 6 hours.

In addition to this Gold Stevie Award, Mode recently won a Silver Best in Biz Award for Best New Enterprise Product of 2020, and a Gold Award for “Best Business Intelligence Analytics Solution” from NPG’s IT World Awards. Mode is also the recipient of eight Winter 2021 G2 Leader Awards, with the highest Implementation Index score in the Embedded Business Intelligence and Analytics Platform categories, ranked by customer satisfaction (based on user reviews and social data) and market presence (based on market share, seller size, and social impact).

For more information about Mode Analytics, please visit https://mode.com/.

About Mode Analytics

Mode’s advanced analytics platform was designed by data experts for data experts. It allows data scientists and analysts to visualize, analyze, and share data in a powerful end-to-end workflow that covers everything from the exploration stages to a final, shareable product. Unlike traditional business intelligence tools that produce static dashboards and reports, Mode brings the best of BI and data science into a single platform, offering the best way to empower everyone at your organization to use data to make high quality, high velocity decisions. Mode also supports the analytics community with free learning resources such as SQL School, open source SQL queries, and free tools for anyone analyzing public data. To start a free trial or learn more, visit https://www.mode.com.

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