Category Archives: Business

Press Releases from the Business World. Announcements, Product releases, Appointments.

Business: Insurance

The Impact of the Community Rating System

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MILWAUKEE (PRWEB)

Hurricanes Sandy and Katrina reeked havoc on our southern and eastern coastlines. With recent flooding along the Mississippi River and the near-miss of Hurricane Barry on the Gulf Coast is a reminder of the constant flood risk faced by communities and the need to be prepared for flood events.

In a new article released in the Applied Economic Perspectives & Policy, “Flood Insurance and Claims: The Impact of the Community Rating System,” Eugene Frimpong from East Carolina University and Ardian Harri, Daniel Petrolia, and John Cartwright from Mississippi State University look into what it would take to increase participation in the National Flood Insurance Program (NFIP).

Petrolia says, “We find a positive relationship between participation in the Community Rating System (CRS) and participation in the NFIP. However, we find that only those communities participating at the highest levels of the CRS realize real reductions in flood claims. So the policy discounts associated with CRS participation appear to be attracting more homeowners to insure, but only in very limited cases do the levels (and types) of CRS participation appear to lead to real reductions in exposure.

If you are interested in setting up an interview with Petrolia, please contact Allison Scheetz in the AAEA Business Office.

About AAEA: Established in 1910, the Agricultural & Applied Economics Association (AAEA) is the leading professional association for agricultural and applied economists, with 2,500 members in more than 60 countries. Members of the AAEA work in academic or government institutions as well as in industry and not-for-profit organizations, and engage in a variety of research, teaching, and outreach activities in the areas of agriculture, the environment, food, health, and international development. The AAEA publishes two journals, the American Journal of Agricultural Economics and Applied Economic Perspectives & Policy, as well as the online magazine Choices and the online open access publication series Applied Economics Teaching Resources. To learn more, visit http://www.aaea.org.

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Business: Executives

C.A. Short Company Expands Executive Team, Appoints Christopher Cheney Chief Operating Officer

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https://www.prweb.com/

Christopher Cheney


CHARLOTTE, N.C. (PRWEB)

C.A. Short Company, a leading provider of recognition and engagement solutions, today announced the appointment of Christopher Cheney to the role of Chief Operating Officer. With extensive management experience, Cheney brings valuable leadership to C.A. Short’s executive team during a period of rapid growth. As COO, Cheney will lead operations and direct the company’s customer experience, merchandising and sourcing, implementation, technology and logistical/fulfillment functions.

Jeff Ross, CEO & CFO of C.A. Short had this to say regarding Cheney’s addition, “We are very fortunate to have someone of Christopher’s caliber, experience and proven track record of execution to join our team. We are at a major point in our growth and Christopher’s leadership will be an integral part in successfully implementing our strategy and taking advantage of the market opportunities ahead. We could not be more excited here at C.A. Short Company. Let’s go!!”

Prior to joining C.A. Short, Cheney acted as Senior Vice-President of Operations for Inspirus, a Sodexo Company, in southeast Texas. There he put his expertise to work optimizing company processes and boosting product capacities. Cheney has more than twenty-five years of experience in the recognition industry and will bring a wealth of knowledge to C.A. Short Company.

Cheney is a graduate of the University of Massachusetts Dartmouth. He is a Six Sigma Green Belt with additional certifications in Lean and DFSS.

About C.A. Short Company

C.A. Short offers industry leading recognition, engagement and incentive solutions through innovative design, rapid implementation, and “all-in” exceptional service, delivering positive behavior changes and measurable, impactful business results.

http://www.cashort.com

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Business: Insurance

Fargo named division manager for North American Title Co.’s Southern Nevada region

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https://www.prweb.com/

Jeff Fargo, Division Manager, North American Title Co.’s Southern Nevada region

I have long been devoted to helping my customers apply social media, video, data mining and migration patterns to create substantial growth for their businesses and combining these efforts with States Title’s vision for the future of our industry will be a game changer for my customers.


SAN FRANCISCO (PRWEB)

North American Title Co. (NATC) has named Jeff Fargo division manager for its Southern Nevada region. Fargo brings real estate and title insurance experience to his position.

“Jeff’s real estate knowledge and leadership ability makes him uniquely qualified to lead our associates in what promises to be a most rewarding and productive future in this dynamic region,” said Chad Nichols, NATC’s Western region president. “His focus on the customer experience combined with his passion for technology is an excellent complement to our united efforts to build the title company of the future.”

Born into a real estate development family in Upstate New York, Fargo spent much of his early career overseeing his family’s real estate portfolio until moving to St. George, Utah, in 2005. There, he joined Coldwell Banker Commercial KGA as an associate broker. For the past five years, he worked as a marketing executive for First American Title, where, in 2018, he was awarded the national DPK Circle of Excellence award for year-over-year revenue growth.

“As a student of emerging technology, I am beyond excited to join the amazing team that is defining the future for our industry through machine intelligence,” Fargo said. “I have long been devoted to helping my customers apply social media, video, data mining and migration patterns to create substantial growth for their businesses and combining these efforts with States Title’s vision for the future of our industry will be a game changer for my customers.”

NATC is part of the States Title family of companies, a top 10 title insurance and settlement provider. Based in San Francisco, States Title is intelligently transforming closings by applying machine intelligence to make real estate transactions simple and efficient, enhancing the customer experience and enabling loans to close faster and at a lower cost.

Fargo works out of NATC’s Las Vegas office at 8485 W. Sunset Road, Suite 111, Las Vegas, NV 8911392130, and can be reached at (877) 430-6282.

About North American Title

With close to 1,000 associates and a network of branches from coast to coast, North American Title Company (NATC) is among the largest real estate settlement service providers in the United States. Through its relationship with an expanding affiliate network, NATC provides or is able to coordinate real estate settlement services in all 50 states. With more than 100 offices across the country, NATC offers a depth and breadth of local expertise and knowledge in many of the premier real estate markets. NATC’s parent company is States Title Holding Inc., headquartered in San Francisco, California. Founded by Max Simkoff and backed by a significant financial investment from Lennar and leading venture capitalists in Silicon Valley, States Title uses machine intelligence to deliver a simple and efficient title and escrow solution. Learn more at http://www.nat.com.

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Business: Executives

IWCO Direct’s Director of Postal Affairs Elected as New MTAC Industry Vice Chair

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Bob Rosser, IWCO Direct

IWCO Direct’s Bob Rosser has been elected Industry Vice Chair of MTAC.

Bob has dedicated his entire career to mail, and he will be a great champion for members of MTAC, its member associations, and mailing industry stakeholders as he focuses on helping to create a stronger Postal Service.” — Jim Andersen, executive chairman of IWCO Direct


CHANHASSEN, Minn. (PRWEB)

IWCO Direct, a leading provider of data-driven direct marketing solutions, announced Bob Rosser, its Director of Postal Affairs, has been appointed Industry Vice Chair of the Postmaster General’s Mailers’ Technical Advisory Committee (MTAC). Rosser was elected to the position at a recent MTAC meeting and will serve in the role through the end of 2020, when he will become MTAC Industry Chair through the end of 2023.

MTAC is a venue for the United States Postal Service (USPS) to share technical information with mailers, and to receive their advice and recommendations on matters concerning mail-related products and services. MTAC works for the mutual benefit of mailing industry stakeholders and the Postal Service to enhance customer value and expand the use of these products and services. In his new role with MTAC, Rosser aims to focus on keeping the mail channel affordable and providing consistent and predictable mail delivery service. He brings 38 years of experience to his role, during which he has worked with all classes of mailers, and all departments of the USPS, Postal Regulatory Commission, USPS Office of Inspector General, and many trade associations.

Rosser has been with IWCO Direct since 2004, adding to the company’s extensive postal expertise. In addition to its work with MTAC, the company is also involved with APTech, EMA, and PostCom. IWCO Direct works closely with its clients to develop postal strategies that make the most effective use of their mailing budgets and provide more precise in-home delivery dates. The company pioneered the practice of integrated commingling in 1995 and has continued to innovate with optimization techniques like density-driven regional commingling and preparing mail for walk-sequence carrier route discounts.

“IWCO Direct believes it’s important to be an advocate for the mailing industry and to help ensure the Postal Service’s long-term health by helping it adapt to change,” said Jim Andersen, executive chairman of IWCO Direct. “Bob has dedicated his entire career to mail, and he will be a great champion for members of MTAC, its member associations, and mailing industry stakeholders as he focuses on helping to create a stronger Postal Service.”

About IWCO Direct

As a leading provider of data-driven direct marketing solutions, IWCO Direct’s Power your Marketing™ approach drives response across all marketing channels to create new and more loyal customers. The company’s full range of services includes strategy, creative, and execution for omnichannel marketing campaigns, along with one of the industry’s most sophisticated postal logistics strategies for direct mail. Through Mail-Gard®, IWCO Direct offers business continuity and disaster recovery services to protect against unexpected business interruptions, along with providing print and mail outsourcing services. The company is ISO/IEC 27001 Information Security Management System (ISMS) certified through BSI, reflecting its commitment to data security. Stay current on direct marketing trends, industry news, postal regulations, and more by subscribing to IWCO Direct’s SpeakingDIRECT blog.

IWCO Direct is a wholly owned subsidiary of Steel Connect, Inc., a publicly traded diversified holding company (Nasdaq Global Select Market symbol “STCN”); Steel Connect, Inc. has two wholly owned subsidiaries, IWCO Direct and ModusLink Corporation. For more information, please visit About Steel Connect, Inc.

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Business: Insurance

New PrismHR Initiatives Help HROs Boost Market Penetration, Gain Greater Value from the PrismHR Relationship

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“PrismHR Marketplace Access will take the marketing burden off the HRO so they can focus on their core business, while PrismHR Insurance Alliance ROI Calculator allows them to see tangible evidence of the true value of our leading Insurance Alliance products,” Gary Noke, President and CEO, PrismHR


AUSTIN, Texas (PRWEB)

Today at NAPEO’s 2019 Annual Conference & Marketplace, PrismHR, the leading HR technology software powering payroll, benefits and HR for small and medium-sized businesses across the U.S., announced key initiatives designed to increase revenue, achieve significant cost savings, and greatly improve client retention for its HR service providers in the company’s HRO partner network.

The two programs announced today include:


  • PrismHR Marketplace Access, a cooperative marketing program designed to increase client and worksite employee adoption of PrismHR Marketplace solutions by HROs’ small business customers and employees.

  • PrismHR Insurance Alliance ROI Calculator, a new online tool that illustrates the significant cost savings and increased revenue that HROs can achieve with Insurance Alliance partner products.

“Our HRO partners are looking for new ways to demonstrate value and to let their clients know about products that will make a real difference to them and their worksite employees,” said Gary Noke, President and CEO of PrismHR. “PrismHR Marketplace Access will take the marketing burden off the HRO so they can focus on their core business, while PrismHR Insurance Alliance ROI Calculator allows them to see tangible evidence of the true value of our leading Insurance Alliance products.”

PrismHR Marketplace

PrismHR Marketplace provides access to pre-integrated, validated connections from leading HR application providers. The Marketplace includes a wide range of solutions and service offerings ideal for small businesses and their employees.

PrismHR Marketplace Access

With PrismHR Marketplace Access, HROs can work directly with PrismHR to create direct marketing programs to their clients and worksite employees to improve awareness of PrismHR Marketplace solutions, increasing revenue and client retention. Participating Marketplace partners in the Marketplace Access Program can be found here.

PrismHR Insurance Alliance

The PrismHR Insurance Alliance enables PrismHR’s service provider customers to offer a range of A-rated, competitively priced ancillary insurance products to their clients, including voluntary life insurance, group accident insurance, dental, vision and more. In addition, enrollment in Insurance Alliance products is streamlined, and administration and reconciliation are also simplified. For more information, email insurance@prismhr.com.

About PrismHR

PrismHR’s mission is to fuel the growth of small and medium-sized businesses (SMBs) across the U.S. Our software, combined with our ecosystem of HR service providers, enables SMBs to manage payroll, benefits, and HR, leveling the playing field with large enterprises. Today, PrismHR software delivers world-class HR services to more than 88,000 organizations and over 2 million worksite employees, processing greater than $57 billion in payroll each year. PrismHR is located in Hopkinton, Mass. For more information, visit http://www.prismhr.com.

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Business: Executives

Fairway America, LLC Welcomes New COO

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Anindya Roychowdhury

Anindya Roychowdhury

My endeavor would be to help the company realize its vision of becoming the go-to capital provider in the alternative real estate space by building an awareness of its offering among global investors looking for reliability and quality. – Anindya Roychowdhury


PORTLAND, Ore. (PRWEB)

Fairway America is proud to announce and welcome Anindya Roychowdhury as the company’s Chief Operating Officer. He will start in his new role on October 21, 2019, in Fairway America’s Portland, Oregon office.

Anindya joins the Fairway America team after over 17 years at KPMG in their India and Middle East offices, and he has a total of 25+ years’ experience negotiating, capital raising and bringing global and local companies together. Much of his career has been spent in leadership roles starting up profit centers and building cross-functional teams while growing them into market leaders in different geographies.

His key achievements and roles include: founding and growing KPMG’s Deal Advisory service line in Kuwait; establishing the Media & Entertainment vertical (now a major revenue line) in KPMG’s India practice; setting up the Project Advisory Division at Larsen & Toubro’s financial services subsidiary, L&T Finance (one of India’s largest conglomerates with revenues of $17 billion); and working as COO of KPMG Deal Advisory’s Saudi, Kuwait and Jordan cluster, functionally reporting to the Global COO. Anindya has also worked as a Vice President at AIA Capital, the Hong Kong-based investment banking subsidiary of AIG Inc., and as a Manager in India’s premier development bank, IDBI.

Anindya’s extensive experience includes international capital raising for mega projects, cross-border due diligence, valuations, restructuring and conducting comprehensive feasibility studies in infrastructure, real estate and logistics in major emerging markets. He has advised international corporations on expansion and market-entry strategies and has worked extensively with government entities, regulators, international and multilateral lenders, private equity funds, attorneys and investment banks as well as trade platforms, chambers of commerce and government embassies.

As an industry thought leader, Anindya has been interviewed and featured in publications and broadcasts with TIME, CNN, CNBC, BBC Financial Times, New York Times and International Herald Tribune. He holds a CGMA degree from CIMA (UK) and AICPA (USA), a CMA degree from CIMA (UK), an ACA degree from the Institute of Chartered Accountants of England & Wales and a bachelor’s degree with a major in economics from the prestigious Presidency College, Calcutta University in India.

“I’m ecstatic to have someone of Anindya’s caliber joining our firm. His credentials are impeccable, and his network is expansive. As we continue to expand our real estate private equity business, the addition of Anindya will help fuel the pace at which we are able to grow.”

−Matt Burk, Fairway America CEO

In his new role, Anindya will focus on expanding Fairway’s global and domestic institutional investor and client base, creating and growing the company’s real estate investment banking practice, and negotiating high-level joint ventures and other strategic alliances. He will play a senior leadership role in setting and executing strategy, particularly around capitalization of Fairway’s funds, syndications and managed accounts.

“I am thrilled to join Fairway’s dynamic team and become part of its exciting growth story. My endeavor would be to help the company realize its vision of becoming the go-to capital provider in the alternative real estate space by building an awareness of its offering among global investors looking for reliability and quality.”

−Anindya Roychowdhury

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Business: Insurance

Drivers Who Want Cheaper Car Insurance Must Avoid Doing The Following Mistakes

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“When applying for coverage, drivers should bring the relevant documents, be honest and ask questions about the policy’s terms and conditions”, said Russell Rabichev, Marketing Director of Internet Marketing Company.


LOS ANGELES (PRWEB)

Cheapquotesautoinsurance.com has launched a new blog post that presents top car insurance mistakes that will cause problems to drivers seeking coverage.

For more info and free car insurance quotes online, visit https://cheapquotesautoinsurance.com/costly-auto-insurance-mistakes/


  •     Not having the right documents will prevent drivers for getting coverage. This is one major mistake which can be easily avoided. Make a call and ask what documents to bring. Drivers should prepare the car’s papers and provide them it when asked. Furthermore, bring proof of homeownership, graduating defensive/refresher courses, receipts for custom parts, VIN number and other documents needed to provide coverage and discounts.

  •     Buying coverage without fully understanding the terms of the contract is another big mistake. Carefully read each page of the contract and require additional explanations.

  •     It is recommended to get quotes before negotiations. Compare prices from multiple carriers and determine the average value. Now it is easy and fast to get online quotes. It only takes several minutes.

For more car insurance info, money-saving tips and free online quotes, please visit http://cheapquotesautoinsurance.com

Cheapquotesautoinsurance.com is an online provider of life, home, health, and auto insurance quotes. This website is unique because it does not simply stick to one kind of insurance provider, but brings the clients the best deals from many different online insurance carriers. In this way, clients have access to offers from multiple carriers all in one place: this website. On this site, customers have access to quotes for insurance plans from various agencies, such as local or nationwide agencies, brand names insurance companies, etc.

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Business: Executives

Copado Expands Leadership Team with Key Hires in Sales and Product to Scale the Exponential Growth in Salesforce DevOps

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https://www.prweb.com/

Copado, the leading native DevOps platform for Salesforce

People are the code at Copado and we have worked tirelessly to build the most experienced Salesforce DevOps team in the world in order to help our customers deliver continuous innovation on the Salesforce platform.


CHICAGO (PRWEB)

Copado, a leading native DevOps platform for Salesforce, today announced it has bolstered its executive ranks with four new leadership hires, to address the high demand for its DevOps tools. Arwa Kaddoura joined Copado as global vice president of global sales and sales operations. Kevin Robinson was named vice president of enterprise sales for North America. David Belove is now vice president of alliances. Martin Borthiry joined as vice president of development. Overall, Copado is on track to triple the size of the sales team in 2019.

“We continue to build on Copado’s success by bringing on talented, innovative and experienced people with entrepreneurial spirit and diverse backgrounds,” said Ted Elliott, chief executive officer for Copado. “People are the code at Copado and we have worked tirelessly to build the most experienced Salesforce DevOps team in the world in order to help our customers deliver continuous innovation on the Salesforce platform. Arwa, Kevin, David and Martin are talented individuals with proven track records who will undoubtedly help Copado become the #1 DevOps platform for Salesforce.”

Previously, Kaddoura was a senior director of cloud application development sales at Microsoft where she was responsible for global revenue, field strategy and partner alignment for Azure platform services and developer tools. She also was instrumental in the due diligence and integration of GitHub, the largest developer tool acquisition for Microsoft.

Robinson started at Salesforce in early 2000 and has spent the last two decades driving exponential growth and rapidly scaling sales for the largest SaaS company in the world. For the last two years, he was regional vice president of enterprise sales, responsible for increasing Salesforce adoption in large enterprise accounts.

Previously CEO of Prodly, Belove has held several sales positions at disruptive companies in the Salesforce ecosystem, including Apttus, Nitro and Cloud9 Analytics. His expertise in sales enablement, channel development, recruiting, and Salesforce implementations will be valuable in helping Copado to rapidly scale with key partners in the ecosystem.

A trained Salesforce Technical Architect, Borthiry spent the last six years leading as head of technology on large Salesforce implementations with S4G Consulting. As chief technical architect, he was involved in more than 150 Salesforce implementations with a variety of Salesforce technologies. For the last three years, he was chief operating officer responsible for growth strategy, recruiting, academy and delivery.

Copado delivers fast, error-free cloud deployments for Salesforce enterprise customers, achieving continuous integration and continuous delivery (CI/CD) via an enterprise-class DevOps platform that is 100% native on the Salesforce Platform. Organizations using Copado to employ DevOps best practices experience improved quality, reduced errors, and faster releases for Salesforce deployments.

Follow Copado:

LinkedIn: https://www.linkedin.com/company/copado-solutions-s.l/

Twitter: https://twitter.com/CopadoSolutions

About Copado

Founded in 2013, Copado is a leading DevOps platform for Salesforce. For enterprises wanting to accelerate their Salesforce deployments, Copado simplifies the release process, increases developer productivity and maximizes return on investment. The platform is comprised of Agile Planning, Release Management and Compliance & Testing. Backed by Insight Venture Partners and Salesforce Ventures, Copado counts more than 100 enterprises as customers, including Fair Trade, MassMutual, Shell and Vlocity. With more than 7,500 installations, Copado has received the top rating of 100 percent positive feedback on Salesforce AppExchange. More information can be found at: https://www.copado.com/

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Business: Insurance

Volly Bolsters Marketing Automation Platform With Addition of Digital Insurance Marketplace Provider Covered Insurance Solutions

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DENVER (PRWEB)

Volly, an industry-leading provider of SaaS-based Marketing Automation, CRM and POS solutions for banks and mortgage companies, is excited to announce the addition of a new client to its Marketing Automation platform: Covered Insurance Solutions (Covered).

Covered is a digital insurance marketplace that gives homebuyers the ability to purchase and renew homeowners insurance in a simple, streamlined interface. Working through direct implementations with mortgage lenders and servicers, Covered provides their new and existing homeowners with multiple unbiased insurance quotes from top-rated local and national insurance carriers.

For borrowers, Covered removes stress from a traditionally challenging but necessary process. Those on the loan origination side benefit from a reduction in financing timeframes and closing issues.

“The Covered model is one we greatly admire and overlays perfectly with the Volly Marketing Automation platform,” said Volly CEO Jerry Halbrook. “Combining Covered’s business model with Volly’s leading-edge technology creates a customer journey that’s both highly customized and deeply personal to improve engagement and increase ROI.”

“Volly’s marketing automation platform accelerates Covered’s ability to market effectively and efficiently to our homeowners at every point in their homeownership cycle,” said Ross Diedrich, Covered’s CEO. “Our partnership with Volly delivers a valuable and essential product to even more consumers across multiple distribution channels with unique tailored messaging that resonates with each individual buyer for all their property and casualty insurance needs.”

About Volly

Volly simplifies lending technology and digital and print marketing solutions for banks and mortgage companies, including many of the top lenders in the nation. The Volly Platform is a fully integrated cloud-based Software-as-a-Service platform that combines Customer Relationship Management (CRM), Point of Sale (POS) and Marketing Automation with digital- and print-based marketing as well as custom websites and industry-leading personalized creative marketing services. For more information, visit http://www.MyVolly.com or call (866) 435-7050.

About Covered

Covered is an independent, tech-forward digital insurance agency focused on making insurance easy to understand and painless to purchase. Through its integrated online marketplace, consumers can quote, compare, and purchase the right insurance coverage at the best price in minutes when they need it and how they want it. Covered is a HousingWire 2018 & 2019 HW Tech100™ winner and one of Kairos’ “50 World-Changing Startups to Watch in 2019.” For more information, visit http://www.itscovered.com.

About New Capital Partners

New Capital Partners (NCP) is a private equity firm comprised of former operators headquartered in Birmingham, Ala. NCP partners with niche, tech-enabled services companies in the healthcare, financial and business services industries. Leveraging its extensive operational experience, NCP helps create significant value in portfolio companies by focusing on one core goal: Building Great Companies. For more information, visit http://www.newcapitalpartners.com.

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Business: Executives

Serenova Receives 2019 Contact Center Technology Award from CUSTOMER Magazine

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It’s in our DNA to deliver immediate, consistent and exceptional service for our customers and those that they serve.


AUSTIN, Texas (PRWEB)

Serenova, a leading contact center-as-a-service (CCaaS) and workforce optimization (WFO) provider, announced today that TMC, a global, integrated media company, has named CxEngage as a 2019 Contact Center Technology Award winner, presented by CUSTOMER magazine. CxEngage was once again chosen as a recipient of the Contact Center Technology Award based on its ability to help enterprise and outsourced contact centers deliver world-class customer experiences.

“Winning this award once again from CUSTOMER Magazine recognizes our continued work and commitment to helping organizations improve and compete on the basis of the types of customer experience delivered.” said Michelle Burrows, CMO of Serenova. “It’s in our DNA to deliver immediate, consistent and exceptional service for our customers and those that they serve. Our single focus remains on arming our customers with the tools and insights their contact centers require to better communicate with today’s technology-driven customers, on their terms.”

With Serenova’s history and experience solving complex customer experience challenges for the world’s largest organizations, the company is uniquely positioned to provide a CCaaS solution that completely changes and simplifies how the contact center operates in the enterprise. With CxEngage, Serenova offers a comprehensive contact center solution with unparalleled scalability to solve for complex global deployments. Its unified architecture provides immediate value to the contact center by providing agents with the most meaningful and actionable information to deliver customer experiences that are unmatched in the industry.

“Congratulations to Serenova for being awarded a 2019 CUSTOMER Magazine Contact Center Technology Award. CxEngage has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC.

This 14th-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes Serenova’s success as an innovator, thought leader, and market mover in the contact center and customer care industries. Results of the 2019 CUSTOMER Contact Center Technology Award will be published in CUSTOMER Magazine online and on TMCnet.

About CUSTOMER

Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customerzone360.com/.

About TMC

Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities. TMC’s in-person and online events deliver unmatched visibility and sales prospects for all percipients. Through custom lead generation programs, TMC provide clients with an ongoing stream of leads that turn into sales opportunities and build databases. Additionally, the company bolsters brand reputations with the millions of impressions from display advertising on our news sites and newsletters. Making TMC a 360-degree marketing solution, it offers comprehensive event and road show management services and custom content creation with expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts. For more information about TMC, please visit http://www.tmcnet.com.

About Serenova

Serenova has transformed the customer experience. Over a decade ago, the company realized technology didn’t exist that could deliver immediate, consistent and exceptional service. So, it created a true cloud contact center solution that could. The result is the ability to unify everything from customer engagement to quality management to analytics. This single source of truth provides global brands insights about customer information and experiences as they pivot between channels such as SMS, voice or Facebook Messenger.

Whether it’s technology, healthcare or retail, brands from all industries come to Serenova for its global coverage and deep integrations into the business systems used every day. Why is this important? It creates the opportunity to keep pace with customers by quickly scaling up across the enterprise or out geographically. Recognized by analysts such as Gartner, Serenova is committed to building on an more than 18-year legacy leading the way in cloud-based contact center innovations. To learn more, visit http://www.serenova.com. For live updates, follow @SerenovaShine.

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