Category Archives: Business

Press Releases from the Business World. Announcements, Product releases, Appointments.

Condusiv Technologies Announces New CEO


I can’t say our products make heroes of sysadmins in every case, but I get calls and emails from a lot of them who feel downright heroic for what they have accomplished…unleashing better-than-new server performance. That’s what I live for: to help these individuals succeed at what they love doing.

Condusiv Technologies®, the world leader in software-only performance and reliability software solutions for Windows systems, today announced Craig Jensen has resumed the reins as CEO of Condusiv Technologies, the company he founded 38 years ago.

Mr. Jensen has worked in the computer industry for 50 years, programming his first computer in 1968 and going on to design virtual memory operating systems for Applied Data Research, Digital Equipment Corporation and Data General Corporation. In 1981 he founded his own company, Executive Software, to develop office automation software, but returned to his roots as a designer of system software in 1986 when he discovered a way to dramatically increase the performance and reliability of servers with Diskeeper, a product that is still selling briskly today, 33 years later, making it perhaps the longest-selling system enhancement tool in computer history. He renamed the company Diskeeper Corporation to reflect its intensity of focus on this one product, then renamed it again as Condusiv Technologies to emphasize the company’s expansion into additional areas of computer performance enhancement.

Today, with a 100-million computer installed base and virtually every Global 2000 company using one or more of his products or licensing his patented technologies, Mr. Jensen and his team of veteran executives and engineers are continuing to earn the thanks and accolades of system administrators around the world freed from the stress of sluggish and flaky servers.

“I can’t say our products make heroes of sysadmins in every case, but I do get calls and emails of gratitude from a lot of them who feel downright heroic for what they have accomplished on mission-critical systems, database servers, medical systems and the like, merely by installing our product and unleashing better-than-new server performance. That’s what I live for: to help these individuals succeed at what they love doing,” said Craig Jensen.

About Condusiv Technologies

Condusiv Technologies makes software that makes Windows servers faster and more reliable.

Condusiv is the world leader in software-only storage performance solutions for virtual and physical server environments, enabling systems to process more data in less time for faster application performance. Condusiv guarantees to solve the toughest application performance challenges with faster-than-new performance via V-locity® for virtual servers or Diskeeper® for physical servers and PCs and Undelete® for instant file recovery. With over 100 million licenses sold, Condusiv solutions are used by 90% of the Fortune 1000 and almost three-quarters of the Forbes Global 100 to increase business productivity and reduce data center costs while extending the life of existing hardware.

Condusiv was founded in 1981 by Craig Jensen as Executive Software. Jensen authored Diskeeper, which became the best-selling defragmentation software of all time. He has taken the thought leadership in file system management and caching and transformed it into enterprise software.

For more information, visit https://www.condusiv.com/

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Crooks, Low & Connell Attorneys Recognized as “Rising Stars”


Crooks, Low & Connell, S.C. is thrilled to announce that Super Lawyers has named Attorneys David Casey and Kristen Lonergan to its Wisconsin Rising Stars list, yet again. This is the third such recognition for Attorney Casey, and the seventh for Attorney Lonergan.

Casey and Lonergan are humbled by the recognition. Super Lawyers, a Thomson Reuters business, rates lawyers from more than 70 practice areas who have attained a high degree of peer recognition and professional achievement. The purpose behind the ratings is to create a resource for attorneys and residents searching for legal counsel. The selection process includes peer nominations, an independent research evaluation of candidates, and peer reviews by attorneys. All private practice and legal aid attorneys are eligible for consideration if they are 40 years or younger, or if they have been in practice for 10 years or less. Each year, no more than 2.5 percent of the lawyers in Wisconsin are selected by the research team at Super Lawyers to be named to the Wisconsin Rising Stars list. Unlike many other professional ratings organizations, lawyers are not required to “pay in” to receive this recognition.

Casey graduated from Thomas Cooley Law School Magna Cum Laude in 2009. His law practice is focused primarily on criminal defense. In his years of practice, he has gained a reputation for his trial skills and for his willingness to fight for his clients. He represents people accused of crimes in a broad range of cases, from misdemeanors to high-profile felonies like sexual assault and drug matters. He is a member of the State Bar of Wisconsin, the Marathon County Bar Association, and the Marathon County Association of Criminal Defense Lawyers. He has previously served as President of the Marathon County Association of Criminal Defense Lawyers. Outside of his professional activities, Casey contributes to the Wausau community by serving as head coach for his son’s sixth-grade basketball team and supporting his daughter’s endeavors in local theater productions.

Lonergan graduated from the University of Wisconsin Law School in 2010. Her main areas of practice are family law and representing plaintiffs in personal injury matters such as car accidents, wrongful death, slip and falls, dog bites and insurance coverage disputes. She also handles cases in the areas of employment law, criminal defense, and general civil litigation. Lonergan serves her professional community by acting as Chair of the State Bar of Wisconsin Mock Trial Program Casewriting Committee and by volunteering as a judge for local and statewide mock trial competitions. Lonergan is on the Board of Directors for the Wisconsin Association for Justice. She also writes articles regarding legal issues and makes presentations to her colleagues in the legal community. Lonergan gives back to the Wausau community by serving on the Board of Directors of Kids Voting USA – Wisconsin/Marathon County, a non-partisan organization that prepares young people to become educated, engaged voters. She serves as Secretary of the Board of Directors for the Marathon County Child Development Agency (Head Start). She is the immediate Past-President of the Marathon County Bar Association.

About Crooks, Low & Connell, S.C.

Crooks, Low & Connell, S.C. has served the legal needs of Wausau and north-central Wisconsin for almost 90 years. In that time, the firm has engrained itself in the community and solidified its position as a premier choice for a wide range of legal needs. As a full-service law firm, the attorneys at Crooks, Low & Connell are accepting new clients in a variety of practice areas, including criminal defense; family and divorce law; estate planning and probate; personal injury; business, commercial, employment and real estate matters; and general civil litigation.

To learn more or to schedule a consultation, visit https://www.crooks-law.com or call 715-842-2291.

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Marilyn Suey, Founder of The Diamond Group Wealth Advisors, Named 2019 Five Star Wealth Manager


We congratulate Marilyn Suey and her team at The Diamond Group Wealth Advisors for being named a Five Star Wealth Manager,” said Daxs Stadjuhar, Managing Partner and CCO, for The Financial Services Network.

Five Star Professional and The Diamond Group Wealth Advisors, are pleased to announce Marilyn Suey has been chosen as a Five Star Wealth Manager for 2019. This is their highest award for Wealth Managers and is based on ten criteria including credentials, education, regulatory and complaint history, number of client households served and other criteria. The list was published in the November issue of Diablo Magazine.

“The Diamond Group Wealth Advisors team and I are honored to be named among such a prominent list of well-respected wealth managers,” said Marilyn Suey. “It is our purpose and passion to support our clients to design their ideal lifestyles on their journey to reach financial independence. Our clients have come to expect long-term relationships based on excellence in service and the highest levels of trust, as they make informed decisions about their money so that it’s working harder for them.”

The Five Star Wealth Manager award program is the largest and most widely published award program in the financial services industry. The award is based on a rigorous, multifaceted research methodology, which incorporates input from peers and firm leaders along with client retention rates, industry experience, and a thorough regulatory history review.

“We congratulate Marilyn Suey and her team at The Diamond Group Wealth Advisors for being named a Five Star Wealth Manager,” said Daxs Stadjuhar, Managing Partner and CCO for The Financial Services Network. “We look forward to our continued success working together in support of our clients and our community.”

About the research process:

Now entering its 15th year, Five Star Professional conducts in-depth, market-specific research in more than 45 markets across the United States and Canada to identify premium service professionals.

Wealth manager award candidates are identified through firm nominations, peer nominations and industry qualifications, and then evaluated on 10 objective eligibility and evaluation criteria including; client retention rates, client assets administered, firm review and a favorable regulatory and compliant history.

Self-nominations are not accepted and wealth managers do not pay a fee to be considered or awarded. The award is not indicative of the wealth manager’s future investment performance. For detailed information on the Five Star Wealth Manager research methodology, visit http://www.fivestarprofessional.com.

The Financial Services Network

When you look at your financial advisor and their local office, what you don’t see are the myriads of people and organizations that they have partnered with in order to provide you with the personalized financial advice that you are seeking. Behind the scenes, your advisor has aligned with a broker-dealer, a branch office, investment companies, technology firms, insurance agencies, research teams, and a wealth of other professionals in order to ensure that they have the support needed to help you plan for your financial future.

One of those key relationships is The Financial Services Network (The Network). The Network was founded over three decades ago with a singular purpose of supporting independent financial advisors. The Network’s diverse team includes a highly experienced group of business, investment and compliance professionals serving the needs of a select group of financial advisors who share a common bond of excellence and desire to elevate their practices. The Network’s mission is to bring experience, expertise, and passion into partnerships so that advisors can focus on helping clients navigate their path to achieving financial security. The Diamond Group Wealth Advisors has been a partner office of The Financial Services Network since 2016.

The Diamond Group Wealth Advisors

The Diamond Group Wealth Advisors is an independent wealth management firm that empowers its clients to design and define their ideal lifestyles starting today, for tomorrow and for life. We follow a disciplined planning process that enables our clients to build their customized Prosperity Blueprint that guides them as they travel on their path toward financial independence. Our clients understand that their wealth is more than their money. Working with us, using our Prosperity Blue Print process, we help guide our clients to take care of their families, and the people and causes they care about deeply. http://www.diamondgroupwealthadvisors.com

Marilyn Suey is a registered representative with, and securities offered through LPL Financial, Member FINRA/SIPC. Investment advice offered through Strategic Wealth Advisors Group, LLC, a registered investment advisor. Strategic Wealth Advisors Group, LLC. and The Diamond Group Wealth Advisors are separate entities from LPL Financial. CA Insurance License #0E01981.

The LPL Financial Registered Representative associated with this website may discuss and/or transact securities business only with residents of the following states: California, Colorado, North Carolina, New Jersey, New York, Ohio, Virginia, and Nevada. For information on how we can become registered in your state, please contact our office.

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Why Drivers Should Compare Car Insurance Quotes Online Before Renewing Coverage


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“Comparing car insurance quotes before renewal can help drivers save insurance money. Visit our website and find more tips about saving money on car insurance”, said Russell Rabichev, Marketing Director of Internet Marketing Company.

Compare-autoinsurance.org has launched a new blog post that explains why drivers should compare multiple car insurance quotes before renewing their policies.

For more info and free quotes, visit https://compare-autoinsurance.org/why-compare-insurance-costs-before-renewal/

In most cases, drivers are purchasing car insurance policies that are valid for one year. The insurers will notify the policyholders whenever their policies are about to expire. Usually, the policyholders will receive an email or letter from their insurers where they are notified that their policies are going to be renewed. Letting the insurers to automatically renew the policy can be a big mistake that can cost the policyholders a lot of money. That’s why the policyholders should research the insurance market before renewing their policies.

Before renewing their policies, drivers should consider the following:


  • Check if the coverage needs have changed. Policy renewal time is the ideal period for making some policy updates. Policyholders can save insurance money if they recently got married, bought a house, or got a new degree. In case of a major life event that can change the price of insurance, drivers are advised to contact their insurers and ask for an updated price of their insurance.
  • If the insurance price is still high, then consider switching carriers. In some cases, drivers who updated their policies with the correct info received an increase in the price of insurance, without receiving any explanations from their insurers. In these cases, drivers are the victims of price optimization. This approach is used by insurers on policyholders that they consider they are less likely to check insurance offers from other companies.
  • Consider bundling policies. Check if the current insurer is offering bundling discounts. Usually, policyholders can bundle different types of policies like car insurance with homeowner’s insurance, renter’s insurance, life insurance, or health insurance. In some cases, the discounts can be as large as 20%.
  • Obtain multiple car insurance quotes and compare them. Online car insurance quotes will help drivers find better insurance deals. Also, online quotes are customizable and drivers can compare multiple insurance plans with the coverages and options they want.

Compare-autoinsurance.org is an online provider of life, home, health, and auto insurance quotes. This website is unique because it does not simply stick to one kind of insurance provider, but brings the clients the best deals from many different online insurance carriers. In this way, clients have access to offers from multiple carriers all in one place: this website. On this site, customers have access to quotes for insurance plans from various agencies, such as local or nationwide agencies, brand names insurance companies, etc.

For more information, please visit http://compare-autoinsurance.org/

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Greenberg Traurig Expands Private Equity Capabilities with Addition of Yossie Horwitz in New York


“I am excited to expand upon the breadth of services Greenberg Traurig offers and work alongside the other top-tier private equity deal lawyers across the firm and in New York to continue providing clients with top-flight representation.” – Yossie Horwitz

As part of its strategic growth strategy in New York and in response to client demand, global law firm Greenberg Traurig, LLP has welcomed Yossie Horwitz as a shareholder in the Private Equity Practice. Horwitz joins from Paul Weiss, where he was Counsel. His arrival follows a year in which Greenberg Traurig has experienced significant growth in its Private Equity Practice.

Horwitz focuses his practice on complex corporate and transactional matters, with a primary focus on representing private equity sponsors, hedge funds, family offices, and their portfolio companies in connection with leveraged buyouts, mergers, acquisitions, divestitures, financings, restructurings, workouts, minority investments, and general strategic and corporate matters.

“Yossie’s impressive deal track record and experience in complex transactions adds depth and brings a unique skill-set to the practice with financial services and asset-management transactional experience, broadening the scope of services we provide clients,” said Alan I. Annex, co-chair of the firm’s global Corporate Practice. “He shares our commitment to elevating the client experience and we are thrilled to welcome him as a shareholder both to the firm and our global Private Equity Practice.”

“Greenberg Traurig’s platform was especially attractive to me given its deep regulatory expertise across multiple industries and expansive geographic reach, factors especially relevant to my client’s wide-ranging transactional activity,” said Horwitz. “I am excited to expand upon the breadth of services Greenberg Traurig offers and work alongside the other top-tier private equity deal lawyers across the firm and in New York to continue providing clients with top-flight representation.”

Horwitz has extensive experience steering private equity and asset management related transactions, including leading acquisitions and sales of investment managers, minority investments in traditional and alternative asset management firms and spin-outs of investment management businesses and teams from larger organizations. He received his LL.B. from Bar-Ilan University.

About Greenberg Traurig’s Private Equity Practice:

Greenberg Traurig’s Private Equity Practice has wide-ranging experience representing private equity firms in complex domestic and cross-border transactions in a variety of industries, including consumer products, aerospace, manufacturing, food and beverage, health care, financial services, distribution, and technology and utilizes the firm’s wide ranging regulatory and other resources to help clients consummate transactions in a streamlined and efficient manner. Greenberg’s Private Equity Practice regularly advises regional, national, and global private equity firms in connection with acquisitions, dispositions, financing transactions and other corporate matters. The ability to leverage the firm’s unique geographic platform and extensive range of regulatory, practice and industry capabilities across the firm distinguishes Greenberg Traurig from other large firms. To learn more about Greenberg Traurig’s Private Equity Practice, click here.

About Greenberg Traurig: Greenberg Traurig, LLP (GT) has more than 2,100 attorneys in 41 offices in the United States, Latin America, Europe, Asia, and the Middle East. GT has been recognized for its philanthropic giving, diversity, and innovation, and is consistently among the largest firms in the U.S. on the Law360 400 and among the Top 20 on the Am Law Global 100. Web: http://www.gtlaw.com Twitter: @GT_Law.

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Why Drivers Should Buy Car Insurance During Black Friday


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“Black Friday is the perfect time to review your insurance needs, get online quotes and find more rewarding offers”. said Russell Rabichev, Marketing Director of Internet Marketing Company.

Compare-autoinsurance.org (http://compare-autoinsurance.org/) is a top auto insurance brokerage website, providing car insurance quotes online from trustworthy agencies all over the United States. This website offers car insurance info about different coverage types and money-saving tips


  • If you think that car insurance should be on top of the Black Friday shopping list, then you are totally right. And rest assured, you are not the only driver that thinks the same. In fact, there are many millions of people who consider Black Friday an opportunity to reduce, if not permanently at least for a short period of time, the costs of expensive services. And considering how expensive some policies are, drivers should be on the lookout for this year’s exclusive deals. Drivers are advised to use several auto insurance quotes online. They will help drives get an edge and be prepared to negotiate for better premiums or discounts.
  • This year, Black Friday is on November 23rd and it marks the beginning of the Christmas shopping spree. The clock is ticking and prospective clients should get ready. The insurance providers have already started selling tempting offers. We can see all sorts of radio, TV and online ads.
  • Black Friday is the best time to switch companies. One of the most popular promotions is a discounted rate for a short period of time: say, 30% off the first six months of car insurance when buying a one-year plan. The car insurance company gets a new customer, and he gets 30% cheaper car insurance for the first six months.
  • Each insurance company has its deduction limits. After all, it’s complicated to provide huge discounts in the insurance industry. If an auto insurance company suddenly gives car insurance to thousands of high-risk drivers, it exposes them to huge liability. With the discounted rates, they might not have the money to cover all of the new drivers. While bigger companies may provide a 10-15% discount for several months, smaller and lesser-known companies may adopt a more aggressive sales tactic and provide bigger discounts, like 30-40% for more time.
  • Prices vary widely and in order to keep track of all opportunities, we recommend drivers to monitor several insurance and consumer report websites. Getting quotes during Black Friday is also a smart idea. Also, keep in mind that besides online negotiations, drivers should also try to speak face to face with insurance representatives. In some cases, this approach is more rewarding.

Compare-autoinsurance.org is an online provider of life, home, health, and auto insurance quotes. This website is unique because it does not simply stick to one kind of insurance provider, but brings the clients the best deals from many different online insurance carriers. In this way, clients have access to offers from multiple carriers all in one place: this website. On this site, customers have access to quotes for insurance plans from various agencies, such as local or nationwide agencies, brand names insurance companies, etc.

For more information, please visit http://compare-autoinsurance.org/

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Senske Services Hosts Its 17th Annual Charity Holiday Light Show Benefiting 2nd Harvest


Senske Holiday Light Show

It’s fun spreading a little holiday cheer each year.

The annual light show held at Senske headquarters, located at 400 N. Quay, Kennewick, consists of more than 500,000 holiday lights in a choreographed, animated display. The show will run nightly, from 5pm-midnight throughout the month of December.

According to Becca Presley, Director of Marketing and Communications for Senske, the “Light and music show is a proud tradition in the Tri Cities and our way of giving joy to the community. It’s fun spreading a little holiday cheer each year.”

Visitors are encouraged to walk around the event site and fully immerse themselves in the show. There are selfie stations setup to captures photos with friends and family. Letters to Santa can be mailed in an official North Pole mailbox.

Pavement Service Control has generously donated large reader boards to assist with traffic flow.

Donation drop boxes are available to collect non-perishable food items and cash or checks for 2nd Harvest. Each year this event raises enough cash and food to provide over 3000 meals.

About Senske Services:

Senske Services is a leading lawn, tree and pest control service provider that is locally owned and operated, with its corporate office based in Kennewick, Washington. It has been a trusted source of lawn, tree and pest control services since 1947 across Washington, Idaho, and Utah, as well as pest control in Las Vegas, Nevada. To see what Senske can do for you, visit http://www.senske.com.

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Buck Health Alliance Launches Groundbreaking Program in Group Health Insurance


Buck Health Alliance (BHA), a new start-up venture specializing in self-funded insurance plans for small employers, large ones, and every size in between, is proud to announce it has officially entered the marketplace for the first time.

Pooling the resources of key partners such as Buck Rx, BeneBay, National General Insurance, and Contribution Health, BHA is already attracting attention of companies looking to enroll in low-cost group coverage plans, without shortchanging themselves in areas like customer relations, pharmacy benefit management services, regulatory compliance, and stop loss coverage, among others.

Noting that employers generally pay too much for what they get, Sarang Jain, Director of Operations for BHA, suggested that the company is really the one wearing the “white hat” in the industry.

“First and foremost, our goal at Buck Health Alliance is to educate employers on health insurance options for their groups, digging deep into the details,” Jain explained. “We know the pain points that confront businesses of every size, especially small ones. But more importantly, we can help solve them by providing greater levels of transparency at every touchpoint.”

The company’s framework allows employers to view statistical data in clear and uncompromising terms; in turn, empowering them to select the best plan for their group health needs. At the end of each year, if the given employer group has any funds left in the purchase pool, those monies are reimbursed in return.

“That way, employers are only paying for what they use,” Jain said. “By and large, it’s an approach that stands in stark contrast to many other insurers who don’t provide the same, unfettered access to spend data.”

In that regard, good news travels fast, quickly gaining the approval of Alpesh Patel, Advisory Board Member and President of Benzer Pharmacy, who was generous in his praise of what BHA is doing on behalf of his company.

“Being part of the healthcare industry for so long, I’ve always wanted what’s best for my employees, typically enrolling in fully insured plans. Little did I know how much I was overpaying, mostly because I had no idea how healthy my group was,” Patel reasoned. “Once I switched to BHA, I was able to see exactly what I was paying for and ended up saving a significant amount of money in the process.”

For many years, there’s been a growing need for an alternative, employer-centric option—where employers can take back control of their plans—using premiums to form their own purchasing pools, spread the risk, and succeed with self-funding.

That’s where BHA comes in. And, in the eyes of Jain, just in time to make a real difference.

“Organizations employing anywhere from two to 99 staff members can enroll at any time with BHA and receive a baseline quote within 24-48 hours,” Jain said. “Better yet, there is no fee to join. Terms of membership are all voluntary and based on good faith efforts to participate in the purchasing strategy.”

Interested employers are encouraged to download the group application and submit the underwriting info requested to join the BHA. Upon approval, although it is not obligated, senior leadership should be prepared to support the self-funding and joint purchasing strategies of the larger group for an initial period of three years.

That’s good by Patel, who proudly affirmed, “It was the best decision I could make because it gave Benzer the long-term stability we wanted—paying only for what we use—and the financial flexibility we really needed.”

For details about Buck Health Alliance, visit http://www.buckhealthalliance.com; or to download a group membership form and begin the application process, please send your inquiry by email to info@buckhealthalliance.com.

About Buck Health Alliance. Enrollment is coincident with acceptance of the stop loss insurance offer and payment of the first premium. Termination requires a 30-day advance notice to the carrier. The Alliance is not a corporation, partnership or other entity and the employer does not have an ownership or other equity interest. The employer should agree not to furnish to any person or company any information as to the terms of negotiations or relationships with insurance companies or any other information concerning the Alliance. Contact ensues within two business days of submission for acceptance. Businesses are asked to provide a direct phone number to ensure quick approval.

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TouchPoint One Issues New Report Spotlighting Critical Support Gaps for Contact Center Supervisors


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“If your contact center isn’t achieving the level of prosperity that you know it’s capable of, it’s important to identify and fix the issues undermining supervisor effectiveness as they are the linchpins to maximizing employee, customer, and business potential.”

TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centers, today published survey research spotlighting critical support gaps for contact center supervisors. The report, entitled “Why Your Customer Contact Operations May Be Failing and What You Can Do to Fix It” delivers important insights for executives seeking clear solutions to address employee turnover, drive, and effectiveness in an era of unprecedented technological transformation and competition for talent.

Completed by several hundred respondents in the U.S. and nearshore countries, TouchPoint One’s report is the first survey of its kind in which contact center supervisors were asked about the quality and adequacy of support they were provided by their employers and senior managers were asked similar questions regarding the support they provided or wished to provide their supervisors.

Among several key insights, the report identified encouraging agreement between senior and frontline managers about the value of training. Thirty-one percent of contact center supervisors identified training as the one thing they wished their employer would provide more of, second only to higher wages and financial incentives cited by 36 percent. Thirty-eight percent of senior leaders indicated training as the one thing they’d like or plan to provide more of to supervisors to help them succeed. However, no senior manager mentioned compensation as a most useful thing provided to supervisors to help them succeed.

“Lasting success in the contact center hinges on supervisor success, but even basic levels of training, support, and tools required for them to function effectively are commonly lacking,” said Greg Salvato, CEO of TouchPoint One. “With the cooperation of our partners and clients, TouchPoint One surveyed hundreds of senior-level and frontline managers within large contact centers to pinpoint the factors undermining their ability to achieve the level of success they and their employees are truly capable of.”

Apart from the deficiency in training and skills development acknowledged by both supervisors and senior management and the distinct disconnect regarding the issue of higher supervisor compensation: real-time performance intelligence; management guidance and agent support systems; recognition, reward, and incentive programs; and programs to reduce stress were additional priorities expressed as critical by both groups.

Other key takeaways from the survey include:


  • Thirty-four percent of senior managers identified real-time performance intelligence as the most important thing provided by the organization to help supervisors succeed. 26 percent of supervisors consider it the most useful thing provided to them by their employer to help them succeed.
  • Twenty-five percent of frontline leaders surveyed said management guidance and agent support systems were the one thing they wish their employer would provide them to help them succeed.
  • Twenty-four percent of the supervisors identified a desire for more recognition than was currently provided, while only 16 percent of senior managers mentioned it as the top concern.
  • Senior leadership was slightly more critical of its performance than were the recipients of the support to whom they are responsible, indicating a healthy and encouraging sense of accountability of their need to do better.

“The report is intended to stimulate serious thought and action by contact center executives interested in better understanding and fulfilling the needs of their frontline leaders, their most vital human capital asset, and improving their organization’s stature, influence, and value to its customers, employees, and stakeholders,” said Salvato. “If your contact center isn’t achieving the level of prosperity that you know it’s capable of, it’s important to identify and fix the issues undermining supervisor effectiveness as they are the linchpins to maximizing employee, customer, and business potential.”

To access the full report, visit the TouchPoint One web site. Please also follow us on Twitter @TouchPoint_One and on LinkedIn.

About TouchPoint One

TouchPoint One is the leading provider of employee engagement and performance management solutions for contact centers. The Company’s Acuity product is a full-featured contact center performance management platform that enables improved decision making, talent development, and process execution at every operational level. TouchPoint One customer contact solutions deliver the rich benefits of employee dashboards, balanced scorecards, gamification, and advanced performance management through innovative design and complete, functional alignment with business processes and strategies. http://www.touchpointone.com

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Black Friday Is The Perfect Time To Look For Car Insurance Deals


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Carinsuranceplan.org (http://carinsuranceplan.org) is a top auto insurance brokerage website, providing car insurance quotes online from trustworthy agencies all over United States. This website offers car insurance info about different coverage types and money-saving tips.

Black Friday has become a month of commercial benefits, but the main event will take place on the fourth Friday of November. In order to catch the pinnacle of discounts and special offers, you should be ready and get the right tools. If you are looking for the best automobile insurance prices, make sure to use auto insurance quotes online. Let’s find out why!

First of all, the online environment offers immense flexibility. You no longer have to face numerous insurance agents, each with different moods and attitudes. So, you no longer are exposed to cunning persons who have their agenda of making money and push a poor-quality product. You can easily monitor the entire Black Friday event from the comfort of your room and make sure you do not miss any important discount.

Secondly, online quotes are free. And nobody can beat a free service, especially since it has the potential of saving a lot of money. By removing the middleman, the insurance company saves so money and in return, you also save money. Plus, many companies usually offer a small discount to those who get quotes from them and later buy an insurance service. And since we talk about Black Friday, every discount is likely to be more generously rewarded.

Quotes allow for complete customization. You can select your vehicle from a list, specify extra safety devices, your driving history, estimate annual mileage and so on. After providing enough info for a risk profile, the search engine will look for the best quotes. Then, all that remains is for you to make comparisons and contact the companies which you consider the best.

Black Friday has become a modern commercial holiday and only with the use of modern communication technologies and shopping tools, you can get the best offers.

For more info and free car insurance quotes, visit http://carinsuranceplan.org

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