Category Archives: Business

Press Releases from the Business World. Announcements, Product releases, Appointments.

URL Insurance Group Announces Promotions Amid Continued Growth


Steve Clemens

Executive Vice President

Clemens, a veteran in the life insurance market, has been promoted to Executive Vice President.

Clemens who also heads the Life Markets Division and began his insurance career as an independent life insurance agent in 2000 and became Life Markets Vice President in 2007. Steve will oversee new market development in the Life Markets department and work with the newly-formed Leadership Team to expand referral and employee benefit divisions.

Clemens is a member of the National Association of Insurance and Financial Advisors (NAIFA), where he served on the NAIFA Greater Harrisburg Board of Directors (2018-2020) and currently as the NAIFA Greater Harrisburg President.

Deborah Wilkinson, CBC

Senior Vice President

Wilkinson, a recognized leader in the health insurance industry, has been promoted to Senior Vice President.

As part of URL’s Leadership Team, she will oversee an expansion of their individual and group health markets, while working closely with Pennsylvania state government regulators to voice the concerns of the insurance agent and brokerage community.

Wilkinson holds the designation of Certified Benefits Consultant (CBC) and represents the interests of agents and brokerages as the Vice President of Central PA Association of Health Underwriters (CPAHU), and member of the National Association of Health Underwriters (NAHU) and Pennsylvania Association of Health Underwriters (PAHU).

Wilkinson was chosen in 2020 to be the chairperson of the Pennsylvania Health Insurance Exchange Authority (PHIEA) Advisory Council (representing PAHU), a role she uses to continue to support and educate agents.

Jim McDaniel

Vice President

McDaniel, a marketing, and technology specialist has been promoted to Vice President.

As part of his new role on URL’s Leadership Team, he will continue to bring cutting edge insurance technology and marketing programs to the company and their customers. Since 2005, McDaniel has overseen print and web advertising campaigns, company branding, web development, information security and infrastructure management and in 2009 was promoted to Marketing and Technology Director.

McDaniel also leads the Marketing and Technology Division that plans and executes campaigns focusing on an omni-channel approach. He is also responsible for adopting, upgrading, and maintaining computer systems and resources. He has been a licensed insurance producer since 2012.

Christy Wilbert, PLCS, AINS

Vice President

Wilbert, with experience in multiple lines of insurance and agency relations, has been promoted to Vice President.

She will spearhead an expansion of the Medicare Offerings footprint, and as a member of URL’s Leadership Team will focus on key company initiatives and employee development.

Since joining URL in 2015 as Medicare Marketing Director, Wilbert has been instrumental in positioning their Medicare Offerings department to become one of the leading field marketing organizations for agents and agencies nationwide.

Wilbert has worked in the insurance industry since 2004 as an independent agent. She began working at Donegal Insurance Group as a Call Center Representative before obtaining promotions to General Casualty Claims and then Personal Lines Underwriter. Wilbert holds a designation of Personal Lines Coverage Specialist (PLCS), an Associate in General Insurance (AINS), and is actively pursuing an Associate in Management. She holds insurance licenses for property and casualty, and health and accident.

Thomas Purcell

Apollo Employee Benefits Services Director

Purcell has been promoted to Apollo Employee Benefits Services Director.

Since 2015, Purcell has been an important part of URL’s Health Plan Options team. He quickly rose to the position of Health Sales Manager. He also holds a designation as a Registered Employee Benefits Consultant (REBC).

Purcell will help spearhead the Apollo Employee Benefit Services division, providing employee benefits packages and payroll services for HR professionals.

Purcell is also the Legislative Chair for Central PA Association of Health Underwriters (CPAHU), where he manages and coordinates legislative and regulatory activities. Serving as the link between PA and the national Government Affairs staff, the Legislative Council, and the national and state boards regarding legislative and regulatory issues.

Kelly Lucas

Orion Client Services Manager

Lucas has been promoted to Orion Client Services Manager.

Lucas joined URL as a Medicare Specialist in 2018. In her new role Lucas will work to expand URL’s referral services to more agencies and organizations in all of URL’s insurance lines.

Rosanne Eastman

Office Manager

Eastman has been promoted to Office Manager.

Eastman joined URL as a receptionist in 2018. In her new role Eastman will be handling the daily operations of the office, as well as managing the mailroom and receptionist.

About URL Insurance Group

URL is a multi-faceted insurance products and services company, serving business owners and leaders, insurance agents, and professional advisors since 1986. They work in the lines of annuities, employee benefits, life insurance and Medicare. URL employees 44 staff, and partners with agents in all 50 states.

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PCF Insurance Services and Western States Insurance Complete Strategic Partnership


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“We’re very pleased to have this opportunity to partner with PCF Insurance Services and we know that we can increase our growth immensely through the PCF platform,” said Matt Barber, president of Western States.

PCF Insurance Services (PCF) is proud to announce the completion of an exciting new partnership with Western States Insurance located in Spanish Fork, Utah. PCF’s investment in the partnership will enable Western States Insurance to provide continued quality customer service and more comprehensive coverage for families, businesses, and employees in the Utah region.

Matt Barber, president of Western States Insurance, will continue to lead all operations of Western States while also becoming an owner and Partner at PCF Insurance Services. Barber is recognized as an innovative and strong leader who is achieving incredible success in continuing to build Western States. Barber is also a former president of the Utah Independent Agents Association.

“Creating this partnership with Matt and Western States Insurance is a great opportunity for us at PCF as we continue to strengthen our presence within the Utah region,” said Peter Foy, chairman, CEO and founder of PCF Insurance Services. “Western States is a fantastic, award-winning agency and we can’t wait to work with them to see how they grow.”

Western States will continue to operate under its brand with best-in-class insurance offerings and customer service. Western States will continue as a proud member of both the local and regional business community while providing the personal touch that each of their clients have come to know and appreciate.

“We’re very pleased to have this opportunity to partner with PCF Insurance Services and we know that we can increase our growth immensely through the PCF platform,” said Matt Barber, president of Western States.

Through PCF’s partnership program, Western States will have access to the diverse and exclusive products available only to PCF partners, as well as the support of industry-leading sales and marketing systems. Western States will also be able to streamline its business functions by utilizing PCF’s extensive infrastructure in its Salt Lake City based Shared Services Center and accessing its platform of resources and services, including human resources, IT, compliance, carrier relations, marketing and communications, and operational areas of support.

About Western States

Founded in 1980 and headquartered in Spanish Fork, UT, Western States is a third generation agency with a strong community-based brand. Western States is a P&C focused agency and works with industries like construction, tech, agriculture, automotive, retail and restaurants. Their belief is that if it’s not exceptional, it’s not acceptable. They recently were selected as one of the 2019 Best Practice Agencies in the United States. Additional information can be found at https://westernstatesinsurance.net/about-us/.

About PCF

Founded in 1987 and headquartered in Woodland Hills, CA, PCF is a full-service insurance brokerage firm which provides complete risk management solutions with a broad array of property & casualty, life and health, employee benefits and workers’ compensation insurance products. Due to its scale and growth, PCF is a top 50 broker in the United States by revenue. Additional information can be found at https://pcfinsuranceservices.com/.

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Car Insurance 2020 Tips – How To Lower Auto Insurance Cost


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“There are multiple ways for you to save money on car insurance. Check our website for more tips and free quotes”, said Russell Rabichev, Marketing Director of Internet Marketing Company.

Compare-autoinsurance.org has launched a new blog post that presents several tips for drivers that want to pay cheaper car insurance.

For more info and free car insurance quotes online, visit https://compare-autoinsurance.org/tips-on-lowering-car-insurance-costs/.

Car insurance is getting more expensive with each year that passes. In order to keep the car insurance costs under control, or even lower them, drivers can follow the next tips:

  • Adjust the deductibles. Drivers can lower their premiums by agreeing to pay more money out of their pocket if they have to make a claim. However, make sure to have the agreed sum available anytime.
  • Apply for a low mileage discount. One important factor that insurance companies take into account when they determine an insurance premium is how much the car is driven. Retired persons, people who work from home or mainly use mass public transportation should check if they are eligible for a low-mileage discount.
  • Consider dropping full coverage for old cars. When a car hits a certain age, keeping full coverage will make the insured overpay. The value of a vehicle is constantly decreasing with each year that passes. Usually, when a car is 10 years or older, its market value has sufficiently decreased to make full coverage useless.
  • Combine policies under the same carrier. Drivers can qualify for significant discounts if they combine homeowner insurance with car insurance at the same insurance company.
  • Consider usage-based insurance. Drivers should consider allowing a small telematics device to be installed in their vehicles. If a driver has good driving habits, he will be rewarded with consistent discounts.
  • Check discounts. Policyholders should ask their insurance agents if they are eligible for additional discounts, like good driver discount, no-claim discount, loyalty discount, and many other types of discounts.

For additional info, money-saving tips, and free car insurance quotes, visit https://compare-autoinsurance.org/.

Compare-autoinsurance.org is an online provider of life, home, health, and auto insurance quotes. This website is unique because it does not simply stick to one kind of insurance provider, but brings the clients the best deals from many different online insurance carriers. In this way, clients have access to offers from multiple carriers all in one place: this website. On this site, customers have access to quotes for insurance plans from various agencies, such as local or nationwide agencies, brand names insurance companies, etc.

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NFP Partners with Relay Platform to Implement New Panel API Solution, I5


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“Implementing I5 allows us to continue making process refinements that increase efficiency, strengthen relationships, and help us help our clients address their most significant and complex risks,” said Akhil Chopra, managing director and head of NFP’s cyber liability practice.

NFP, a leading insurance broker and consultant that provides property and casualty (P&C), corporate benefits, retirement and individual solutions, today announced a strategic partnership with Relay Platform (Relay). Through this partnership, NFP has started to implement Relay’s I5 solution to support brokers and carriers by digitizing P&C insurance panels, a shortlist of insurers in select business lines with renegotiated terms and conditions that consolidate volumes and simplify recurring transactions for brokers.

As brokers work to digitize P&C insurance panels and specialty businesses, I5 offers a solution for complete quote collection, reducing the time and effort needed to assemble a client proposal by at least 50 percent. Using I5, brokers can organize and compare quotes digitally through a combination of traditional email-based and automated quotes, and dynamically generate client proposals, particularly for larger, more complex placements. The transformational, automated workstream creates more efficient lines of communication between brokers, clients and carriers, while allowing brokers to capture placement data and metrics in real time.

“Implementing I5 allows us to continue making process refinements that increase efficiency, strengthen relationships, and help us help our clients address their most significant and complex risks,” said Akhil Chopra, managing director and head of NFP’s cyber liability practice. “After the success we’ve seen with I5 in our cyber practice, we are excited to further integrate it into other specialties to support our larger clients.”

“I5 simplifies the quote collection and comparison process for brokers, provides clients with faster proposals and insights to make better decisions, and unlocks underwriting efficiencies for carriers,” said Greg Boutin, CEO of Relay. “NFP’s deployment of I5 is already producing benefits across several of the company’s most prominent P&C lines, and it allows brokers to spend more time building relationships with their prospects and clients and less time entering and re-entering information. We look forward to working with NFP in the future.”

About NFP

NFP is a leading insurance broker and consultant providing specialized property and casualty, corporate benefits, retirement, and individual solutions through its licensed subsidiaries and affiliates. NFP enables client success through the expertise of over 5,800 global employees, investments in innovative technologies, and enduring relationships with highly rated insurers, vendors, and financial institutions. NFP is the 5th largest benefits broker by global revenue, 5th best place to work in insurance and 6th largest US-based privately-owned broker (Business Insurance); 9th commercial lines agency by P&C commercial lines revenue and 10th largest property and casualty agency (Insurance Journal); and 12th largest global insurance broker (Best’s Review). Visit NFP.com to discover how NFP empowers clients to meet their goals.

About Relay Platform (Relay)

Relay Platform Inc. (Relay) is a state-of-the-art SaaS platform equipping brokers, wholesalers, and their capacity providers with the leading white-labelled electronic placement solution in both P&C insurance and facultative reinsurance. With exceptional support for mid-market and large commercial lines of business, Relay delivers best-in-class instant API-based and email quoting capabilities, along with client-winning proposals. The insurtech venture is growing rapidly in North America and is approved by Lloyd’s as one of the few London market e-platforms. It won multiple awards in 2020, including Insurtech100 and Reaction’s Innovator of the Year. Visit http://www.relayplatform.com or email contact@relayplatform.com for more information.

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Sureify Grows C-Suite with Appointment of New President


Our plans for growth at Sureify follow the same path – to guide more life insurers, and to help those we’re already working with to see even more success.

Sureify, the leader in providing digital enablement to life insurers, has recently expanded its executive level management team, naming Dan Gordon as president of the company. Gordon’s new role recognizes his already-significant contribution to the organization as Chief Strategy Officer, proving him to be a strategic thinker, planner and visionary. In addition to his role as Chief Strategy Officer, Gordon has served as a board member and advisor to Sureify for the past two years.

Sureify’s place as a leading InsurTech in the Life and Annuity industry has already been cemented with the creation of their Lifetime Platform, that continues to help leading Life and Annuity carriers work towards digital enablement. The addition of this new position and the elevation of Gordon to president, further emphasizes Sureify’s continued rise.

Prior to his work with Sureify, Gordon led the product management organization at Guidewire for 11 years, during which time that company grew from two customers with $2M in revenue to 150 customers with $350M in revenue. He also served on Guidewire’s management team, participating in key strategic and operational decisions for the company and was involved in sales deals, customer relationships, M&As, and partnerships. Gordon has served at head of product at multiple other technology companies.

Sureify CEO and founder Dustin Yoder acknowledged Gordon’s experience in product and operations and his proven ability to manage the challenges of expansion as key factors in Sureify’s success. “Dan is brilliant in his ability to scale, manage and grow operations, whereas I am much more involved in strategic vision and evangelization,” he explained. “Because of our different ways of looking at the world, we are very much ‘yin’ and ‘yang.’ Our plans for growth at Sureify follow the same path – to guide more life insurers, and to help those we’re already working with to see even more success. We know that Dan will align us with exciting new opportunities to help insurers thrive in this remote world.”

Gordon echoed Yoder’s thoughts on the partnership, and on Sureify’s continuing role as an innovator for insurers. “For many reasons, the life insurance industry is a difficult one to move. So people like Dustin, who sees the potential, but has a realistic vision of growth, are incredibly valuable,” he explained. “I feel like our visions for Sureify are aligned. The product-market fit is there. And industry watchers can expect our continued strong focus on customer success. Referenceable, successful customers are our most valuable business asset, and they are also what drive us to want to come to work every day. We’re going to focus on bringing our customers from their early phase one projects into deeply embedded success that moves the needle for them.”

Dan Gordon comes to Sureify with an MBA from Stanford and a BA in Political Science from Yale. He also gives generously of his time, serving on the board of Made in a Free World, a non-profit working to eradicate modern slavery. He lives in San Carlos, California with his wife and two children. Learn more at Sureify.com

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Ellen Latham and Duncan Wardle to Speak at NAILBA 39: Engage


Ellen Latham Duncan Wardle NAILBA

“Innovation is certainly something we’re passionate about at Formstack, as we help agencies automate the management of proposals, policies, and claims so they can be more efficient and better meet customer needs.”

The National Association of Independent Life Brokerage Agencies (NAILBA) today announced that Ellen Latham and Duncan Wardle are upcoming keynote speakers at NAILBA 39: Engage. Both will present on February 10, 2021, branded as Life Insurance & Insurance Innovation Day. The conference is entirely virtual and is comprised of both live and OnDemand content available from November 2020 through February 2021.

Latham is founder and partner of OrangeTheory Fitness, the renowned total-body group workout that combines science, coaching, and technology to guarantee maximum results. Prior to founding OrangeTheory, she served as a TV fitness expert, authored fitness columns for The Miami Herald and South Florida Sun-Sentinel, and earned the title of Business Woman of the Year in South Florida.

Wardle spent 25 years with Disney, most recently as Head of Innovation and Creativity, and has helped Pixar, Lucas Films, Marvel and Disney Parks create incredible new products and services. Sponsored by Formstack, he will share his groundbreaking innovation toolkit with conference attendees, designed to take the theory out of innovation and put it into practice in any environment.

“We are excited about our continued involvement with NAILBA and hearing Duncan Wardle’s insights on building a culture of innovation,” said Kathryn Loheide, SVP of Marketing at Formstack. “Innovation is certainly something we’re passionate about at Formstack, as we help agencies automate the management of proposals, policies, and claims so they can be more efficient and better meet customer needs.”

The remaining NAILBA 39: Engage schedule is as follows:


  • February 10, 2021: Life Insurance & Insurance Innovation
  • February 24, 2021: Insurance Innovation 2.0 & Life Settlements

Learn more about NAILBA 39: Engage and register for free at https://nailba.memberclicks.net/nailba-39-engage.

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About NAILBA

The National Association of Independent Life Brokerage Agencies (NAILBA) is the premiere insurance industry organization promoting financial security and consumer choice through the use of independent brokerage distribution. NAILBA serves as the national association of life, health and annuity insurance distributors. For more information visit http://www.nailba.org.

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Find Out Why Drivers Who Own A House Can Pay Lower Car Insurance Rates


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“Owning a home can help drivers obtain great savings on their car insurance premiums”, said Russell Rabichev, Marketing Director of Internet Marketing Company.

Drivers that own a home can pay cheaper car insurance premiums. Bundling car insurance with home insurance can help drivers save money on car insurance. Most insurers that sell car insurance policies are also selling home insurance policies.

Drivers that want to bundle car insurance with home insurance should consider the following:

  • Bundling benefits. Drivers can save between 5% to 25% on each policy if they decide to bundle their policies. Bundling is convenient and policyholders will avoid dealing with multiple providers, multiple billing systems, and multiple accounts. Policyholders that have costly claims or accidents on their driving records, can avoid being dropped by their insurers if they bundle policies.
  • Bundling disadvantages. Many drivers forget to shop around if they have a bundled policy. By doing so, they will not notice the small rate changes that happen in their individual policies. In some cases, it will be cheaper to buy separate car and home insurance policies. Some insurers will rely on other providers for home insurance. In this case, their customers will have to deal with multiple insurance companies when filing a claim. Bundling will reduce the individual coverage limits of the insurance policy.

Homeowners can save car insurance money through other methods, besides bundling like the following:

  • Good credit score. Usually, homeowners have a better credit score than renters. The credit score is used by insurers to determine the insurance rates paid by a policyholder. Policyholders with a good credit score will pay less on their premiums than drivers with a poor credit score,
  • Better neighborhood. Drivers that live in areas that are considered safe by insurers will pay less on their premiums. The ZIP code of a driver is very important for any insurer. Insurance companies will use the ZIP code to find out how many claims are in an area, vehicle theft ratio, number of break-ins, or acts of vandalism.

For additional info, money-saving tips, and free car insurance quotes, visit http://compare-autoinsurance.org.

Compare-autoinsurance.org is an online provider of life, home, health, and auto insurance quotes. This website is unique because it does not simply stick to one kind of insurance provider, but brings the clients the best deals from many different online insurance carriers. In this way, clients have access to offers from multiple carriers all in one place: this website. On this site, customers have access to quotes for insurance plans from various agencies, such as local or nationwide agencies, brand names insurance companies, etc.

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Mercury Insurance Offers 3 Driving Safety Tips Learned from ‘Groundhog Day’


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February 2nd, recognized as Groundhog Day throughout the U.S., is a day many people look forward to as a predictor of when winter weather will come to an end. The legend goes, if Punxsutawney Phil, the legendary groundhog from Punxsutawney, Pennsylvania, sees his shadow, there will be six more weeks of winter; if not, spring is arriving early.

The annual tradition of capturing Phil’s prediction was famously depicted in the 1993 film, “Groundhog Day.” Weatherman Phil Connors, portrayed by Bill Murray, is sent to Punxsutawney to report live from the town’s famous Groundhog Day festivities. However, while there, he somehow gets stuck in a time loop of reliving February 2nd over and over again. The series of events that unfold after Phil learns of his undesirable circumstances are not only memorable, but are also extreme examples of living life on the edge.

Here are three key takeaways from the movie where learning from Phil’s mistakes can help keep you safe on the road.

1. Always follow safe driving practices during hazardous weather conditions.

Phil, his news producer Rita and cameraman Larry were returning home to Pittsburgh from the Groundhog Day festival in Punxsutawney just as a predicted blizzard crossed their path. Phil was especially eager to leave the small town to get back to his all-too-important life, but despite his best efforts, couldn’t convince the traffic officer to allow them to pass on the blocked roadway. There was no other option but to turn around and spend the night in Punxsutawney.

“Driving during the winter season isn’t so bad, but it doesn’t come without challenges,” said Kevin Quinn, vice president of claims and customer experience at Mercury Insurance. “Before heading out on the road, it’s important to pay attention to weather forecasts and eliminate long-distance travel if the weather may be unfavorable. Driving under these conditions could put you and others on the road at risk, especially if daring drivers ignore road closures or speed on slick roads.”

2. Reckless driving, no matter the time or place, will have consequences.

Phil reaches a low point during his infinite time loop reliving Groundhog Day and becomes disgruntled. He begins to question the “what ifs” about living without consequence, which forces him to act irresponsibly. Part of his dangerous behavior included driving a car into a USPS mailbox, engaging in a car chase with law enforcement and barreling down railroad tracks toward an oncoming train.

“Reckless driving in real-life has severe consequences,” said Quinn. “Poor driving behaviors and failure to adhere to laws puts you and others in danger.”

Quinn also adds that these infractions can also negatively affect your driving record and increase your insurance premiums because you might be viewed as a risky driver.

3. Avoid driving a car you’re not insured to drive.

Reliving the same day over and over again heavily weighed on Phil, causing him much frustration. One of his continued attempts to escape from the time loop included stealing a pick-up truck—with the famed groundhog inside, no less— after the Groundhog Day ceremony. He flees from police and, ultimately, drives off a cliff, only to immediately awaken back in his hotel bed promptly at 6:02 a.m.

“Driving a friend or family member’s car is quite common, but before you do so, make sure you’re insured to drive it,” said Quinn. “Though you might be a safe driver, accidents can happen. It’s also considered stealing to borrow a car you do not have permission to drive, which is serious crime that can result in a variety of penalties.”

Being a safe driver isn’t limited to your time behind the wheel and on the road. Understanding what your insurance policy covers helps ensure you, your property and others are properly protected. Talk to your insurance agent at least one a year to ensure your auto insurance policy is appropriate for your needs and to discuss potential scenarios in which you’d need to update your policy.

Note: This article was originally published on Mercury Insurance’s blog

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Ligori & Ligori Attorneys at Law Announces Attorney Alex Serrano’s Selection as a Member of the Million Dollar Advocates Forum


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It’s an honor to have been selected as a member of the Million Dollar Advocates Forum. I strive to provide my clients with personalized service and a commitment to seeking the highest amount of compensation, says Alex Serrano

Ligori & Ligori Attorneys at Law, an established personal injury law firm based in Tampa, is pleased to announce that attorney Alex Serrano has attained membership in this prestigious group of U.S trial lawyers. Alex Serrano has been recognized as a member of the Million Dollar Advocates Forum by the National Trial Lawyers Top Trial Lawyers of America®.

Created by the National Trial Lawyers, Top 100 Trial Lawyers in 1993, the Million Dollar and Multi-Million Dollar Forums were founded to allow members a way to demonstrate an objective measure of their competence as an attorney to prospective clients. The Million Dollar Advocates Forum inducts members based on a strict set of criteria and ethical standards. Membership in the Million Dollar Advocates Forum requires candidates to have successfully achieved an outcome of a million dollars or more for their client as primary counsel. Fewer than 1% of U.S. lawyers are members, with only around 5000 participants recognized throughout the country. Alex Serrano received his undergraduate degree from Florida State University and went on to graduate from Barry University Law School. Over the years, Mr. Serrano has represented numerous clients regarding all personal injury matters, including automobile and motorcycle accidents, train crashes, premises liability cases and wrongful death actions. Alex Serrano has dedicated his practice to helping those who have been seriously injured due to the negligence of others, with a strong focus on compassionate representation.

“It’s an honor to have been selected as a member of the Million Dollar Advocates Forum. I strive to provide my clients with personalized service and a commitment to seeking the highest amount of compensation,” says Alex Serrano

More About Ligori & Ligori Attorneys at Law:

Ligori & Ligori Attorneys at Law has offices in Tampa, Lakeland and Ocala, Florida, serving clients needing legal help in acquiring compensation for their injuries. They handle a wide variety of personal injury and insurance claims, including those involving auto accidents, truck accidents, property damage, storm damage, wrongful death, negligence and more. The practice was established with a mission to provide “personalized attention for your personal injury” while leveraging resources and experience to help clients obtain fair loss compensation.

For more information about the legal services offered at Ligori & Ligori Attorneys at Law, please visit http://www.callmeonmycell.com, or contact the Tampa office directly at (813) 254-7119.

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FJA Launches DSS Application Featuring Interactive Host “Harvey”


The friendly face of Harvey

As insurance companies look to find new ways to engage their customers, interactive decision-support tools, like Harvey, can be a simple and effective way to connect with customers and eliminate the anxiety associated with the difficult topics insurance products are designed to cover.

FJA, a leading provider of software for the group insurance, health insurance, and property and casualty industries announced today the general availability of its decision support (DSS) application featuring “Harvey,” an interactive and engaging cartoon host who guides users through their many insurance options and communicates in easy-to-understand style – streamlining the insurance purchasing process.

Leveraging cognitive science and decision support tools, FJA’s DSS application (formerly Navera, which was acquired by FJA in May 2020) was designed to improve both the direct-to-consumer experience and employee engagement during benefits enrollment at the worksite. FJA’s unique approach utilizes storytelling, spatial relations and decision tools to more efficiently and effectively inform users of the value and relevance of insurance products for them.

“We are pleased to now offer the general availability of our DSS application, featuring Harvey,” said Kevin Dunn, Vice President of Group for FJA and former CEO/Founder of Navera. “As insurance companies look to find new ways to engage their customers, interactive decision-support tools, like Harvey, can be a simple and effective way to connect with customers and eliminate the anxiety associated with the difficult topics insurance products are designed to cover. As a matter of fact, insurance companies have seen significant improvement to consumer engagement as measured by participation rates up to four times greater where this DSS platform was installed.”

Since 1980, FJA has been a pioneer in automating insurance and healthcare processes and now is the only platform to provide a complete end-to-end solution. All of FJA’s applications are modular and can be sold bundled or separately. What differentiates FJA’s Decision Support application is its ability to easily integrate into any third-party enrollment system facilitating a seamless customer experience and a best-in-breed systems architecture.

Features of FJA DSS Application include:

  • Cognitive Science behind the approach
  • Personalization Engine driven from user profile
  • Decision Support driven by multiple inputs
  • Personalized Portfolio Management
  • Multi-tenant, ease of deployment, highly configurable
  • Content authoring tools
  • Calculator builders
  • Web services for third-party integration

“While FJA is known for its back-end applications such as Underwriting (which includes Evidence of Insurability automation), Pricing and Case Install, this new offering rounds out our solution set by integrating our back-end with a world-class, consumer-friendly, front-end user experience. This will allow carriers to underwrite, price and bind coverage on-line and in real-time, fulfilling our vision of automating the entire insurance purchasing process,” said Joe Wilds, Chief Solutions Officer for FJA.

For more information or to schedule a demo contact:

Kevin Dunn, Vice President of Group Business Development    

kevin.dunn@fja.com

https://www.linkedin.com/company/fja-us

About FJA-US, Inc.

FJA-US Inc., as a subsidiary of msg life ag, has been future-proofing insurance for 40 years. It’s important for carriers to maintain accuracy and consistency across their enterprise. FJA’s Unified Product Platform (UPP) enables insurers to underwrite opportunities and build and distribute plans. UPP empowers carriers to create new, modify existing, and retire obsolete products and services to consistently meet market demand.

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