Category Archives: Business

Press Releases from the Business World. Announcements, Product releases, Appointments.

Clearview Capital Launches New Full-Service Marketing Agency, UpSwell


“We’ve expanded our capabilities to handle all aspects of marketing on a variety of platforms.” – UpSwell President Tim Ross

Clearview Capital has launched a new full-service marketing agency, UpSwell, to help clients in a variety of industries attract a “wave” of new customers. UpSwell was formed through the combination of Mudlick Mail and Muscle Up Marketing, two specialty marketing firms acquired by Clearview in 2018.

Mudlick Mail had built a reputation for providing well-researched, customized direct mail campaigns for clients, particularly businesses in the automotive repair and dental industries. Muscle Up Marketing was an expert in helping clients in the fitness and wellness sectors draw new members through multichannel print and digital marketing campaigns. While the merged firms previously operated under the Mudlick Marketing umbrella, the new name better reflects the agency’s renewed focus on delivering customer growth across sectors.

“We’ve expanded our capabilities to handle all aspects of marketing on a variety of platforms. With that full-service approach and our emphasis on hyper-local targeting, we feel confident that our clients will reach the consumers most likely to become customers,” said UpSwell President, Tim Ross.

UpSwell’s leadership team brings substantial experience to the market, having served more than 10,000 clients over the past 12 years and executing more than 150,000 campaigns drawing 10 million new customers and counting. In addition to Ross, who founded Mudlick Mail, UpSwell’s management includes Muscle Up Marketing Founder, Jon Butts, who will serve as Senior Vice President of Marketing, Chief Executive Officer, Zenon Olbrys, and Senior Vice President of Sales, Nelson Rodenmayer.

UpSwell will offer a broader range of services with more than 20 digital and print capabilities for small and medium-sized businesses, including social media, paid search, website design and hosting and direct mail campaigns, amongst other services.

The agency has also improved tracking and reporting tools to help clients monitor their success and optimize their marketing budgets, recently completing a significant investment in a new data warehouse. UpSwell will also offer enhanced data analytics powered by artificial intelligence to ensure accurate and effective customer targeting. Clients will also have access to a user-friendly portal where they can manage campaigns, monitor forecasting, check analytics and make payments.

For more information about UpSwell visit upswellmarketing.com or call 866-859-6988.

About UpSwell

UpSwell serves independent and franchise businesses whose growth is based on their ability to attract customers from their local communities. UpSwell helps drive the maximum number of customers for the 10,000 businesses it serves through data-driven, hyper-local digital and print marketing solutions. The full-service marketing agency has been serving clients since 2008 and has executed more than 150,000 successful campaigns. For more information visit upswellmarketing.com

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One-third of Gulf companies planning work from home to combat Coronavirus threat – GulfTalent Survey


Work from home policies following Coronavirus

Work from home policies following Coronavirus

Our offices in China and Korea are already closed and staff are working from home. We are monitoring the situation in the Gulf in case the same measures become necessary here.

With the Coronavirus outbreak spreading across the world, one-third of Gulf-based employers are planning to have staff work from home, according to a survey conducted by Middle East employment portal, GulfTalent.

The survey received responses from 1,600 company executives, managers and human resource professionals across the six countries of the Gulf Cooperation Council (GCC).

Based on the survey results, up to 35% of Gulf-based businesses could soon be asking employees to work from home. This consists of 6% who have just launched work-from-home plans as a result of the recent outbreak, 5% who have confirmed plans being rolled out soon, 12% who are reviewing the concept, combined with a further 12% who already had remote work arrangements prior to the outbreak.

Meanwhile, 54% of survey respondents said they had no remote work plans so far, while 11% said their firms will definitely not entertain the possibility of staff working from home.

Across the region, firms in Bahrain reported the highest rate of remote work plans at 38%. This was followed by Qatar, UAE and Kuwait at 37% each. In Saudi Arabia 30% of firms indicated plans for working from home, while businesses in Oman registered the region’s lowest rate of possible remote work at just 18%.

Among firms shifting to remote work, 45% plan to do so universally for all employees. The remainder are applying it selectively for certain job categories – with Admin and HR being the most common functions to be moved to home, while Engineering and Operations receive the least share of remote jobs.

With remote work being a new concept for most businesses in the region, the survey found that many were scrambling to get set up technically and organizationally to have staff work from home. By contrast, multinationals surveyed indicated the highest readiness to switch to remote work.

The HR Manager of a multinational company who participated in the survey said, “Our offices in China and Korea are already closed and staff are working from home. We are monitoring the situation in the Gulf in case the same measures become necessary here.”

Some of the executives surveyed speculated that the push to remote work may fundamentally change how regional businesses operate in the long run, with many retaining elements of remote work even after the current business necessity has ended.

Employer Responses to Outbreak

Apart from introducing remote work arrangements, many companies surveyed reported a range of other measures to deal with the impact of the outbreak – including restricting business travel, providing health advice to employees and limiting external meetings of staff with clients and suppliers.

Faced with a decline in business resulting from the outbreak, some of the firms reported plans to reduce costs through staff redundancies and unpaid leaves. These were mainly concentrated in the hospitality sector, followed by aviation, logistics and events.

A significant 42% of employers surveyed reported no plans or changes of any kind in response to the outbreak.

Impact of Outbreak on Business

The survey asked managers in which ways their business had been affected by the outbreak. By far the most common impact reported was the difficulty of business travel. Several Gulf countries have imposed restrictions on travel into and within the region.

Companies also reported reduced demand for their products and services, particularly in hospitality, events, education and retail. In an effort to prevent the spread of the virus through large gatherings, governments in several Gulf countries have ordered the cancellation of public events and exhibitions, and closure of nurseries and in some cases even schools.

A further challenge reported by many firms was the difficulty of securing supplies, particularly products and equipment manufactured in China being delayed due to factory closures. Around one-fifth of survey respondents said their company was actively seeking alternative suppliers.

Several respondents reported recruitment from outside their country becoming more challenging, due to flight cancellations, restrictions on entry as well as lock-down in candidates’ home countries.

Not all businesses were negatively affected by the outbreak. Some reported a surge in demand for their products and services, particularly those active in healthcare. However, many reported that they were unable to fully serve the demand due to supply constraints and challenges of recruiting from overseas.

Many restaurants and retailers reported a jump in online orders while in-store purchases dropped, as customers chose to stay home and have items delivered to them.

GulfTalent’s survey was conducted on 2nd and 3rd of March 2020.

About GulfTalent

GulfTalent is a leading online recruitment portal in the Middle East, covering 9 countries across the region. It is a key provider of both national and expatriate talent to over 10,000 employers across all industries, and is used by 9 million professionals and managers for finding top career opportunities in their field.

Media contact

Lisa George | Ranya Al Bayoumi, Iris PR, Dubai, UAE.

Email: lisa@irispr.net | ranya@irispr.net | Tel: +971 4 434 1207

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Why Drivers Should Scan The Market For Better Insurance Deals


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“Car insurance quotes allow customers to scan the insurance market in a safe, effective and pleasant way. With just a few minutes spent in front of the PC, drivers can save lots of money”, said Russell Rabichev, Marketing Director of Internet Marketing Company.

The car insurance market has become pretty complex and diverse. With the emergence of new technologies, new types of cars, the insurers had to adapt. Plus, there are new types of insurance, like UBI-types (Usage-Based Insurance). Without proper knowledge and tools, a driver can quickly end up making costly mistakes. This is why drivers should use car insurance quotes provided by https://compare-autoinsurance.org/

Scanning the insurance market with the help of online quotes has the following advantages:


  • It’s the quickest way to check the current market status and average costs. Insurance quotes provide estimates of the coverage costs. Depending on the source of the quote, they are based on statistical models and algorithms or they just get the average costs from a database. Either way, a driver will get to know how much is expected to pay. It only takes a few minutes to get quotes and start comparing prices.
  • Obtain quotes in a safe and pleasant way. Drivers do not have to leave their homes just to get quotes. They can do it wherever they want, as long as they have an internet connection and a PC/mobile device.
  • Get in touch with numerous insurance companies. This is another big advantage of shopping online for car insurance. Clients become aware that there are more companies that they were aware of. And some of those companies may offer really high-quality services at very affordable prices.

Compare-autoinsurance.org is an online provider of life, home, health, and auto insurance quotes. This website is unique because it does not simply stick to one kind of insurance provider, but brings the clients the best deals from many different online insurance carriers. In this way, clients have access to offers from multiple carriers all in one place: this website. On this site, customers have access to quotes for insurance plans from various agencies, such as local or nationwide agencies, brand names insurance companies, etc.

For more information, free quotes and money-saving tips, please visit https://compare-autoinsurance.org/

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Avionos Adds Two Chief Executive Positions – COO and CPO – to Drive Growth, Meet Client Demand and Elevate Its People Strategy


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Avionos, which designs and implements marketing and commerce technology, announces that Victoria Phillips joins the executive team to take its internal and client delivery operations to the next level. Her previous experience optimizing global agency operations through scaling stages enables her to drive Avionos’ expected growth quickly and strategically.

Additionally, founder and principal Gibson Smith has also been raised to Chief People Officer. As CPO, Gibson will continue building out internal employee engagement and culture, while publicly advancing awareness of the unique career development model Avionos has built for its employees. This model is disrupting the consulting industry by breaking down silos to provide cross-domain, industry and technological experience for every employee.

Victoria joins most recently from ICF Next, where she served as managing partner and COO. Previously, she was with SapientRazorfish for 17 years, leading delivery and operations. Experienced in taking companies through multiple iterations of growth inflections, including growing one firm from 25 employees to more than 500 in Chicago, she joins Avionos with a playbook of best practices for scaling organizations steadily and organically.

“I am excited to join Avionos at this strategic point in time because client delivery excellence is a top priority for companies that are growing as fast as Avionos is. I’ve always been focused on making sure delivery happens and it happens well, which will be my primary focus initially,” says Victoria Phillips, COO of Avionos. “I love to be hands-on, directly impacting employees, clients and organizations. So much of the foundation for creating great experiences for our clients has been laid, and now I get to take that to the next level.”

On the heels of its recent expansion into Bogota, Colombia, Avionos is positioned to see record growth in 2020. Victoria’s addition to the leadership team is a key component to the company’s success and its clients’ results. For Avionos’ clients, Victoria will lead the team to ensure client delivery excellence across Adobe, Salesforce and other technology implementation partners. Internally, she will formalize the organizational structure, provide leaders the opportunity to grow and ensure Avionos remains one of the best places to work in Chicago and across the world.

Complementary to those goals, Gibson Smith’s strategic work since co-founding the company has fostered Avionos’ culture, inclusive environment and openness, setting the stage for attracting and retaining the talent that fuels Avionos’ client delivery success. He’s also been instrumental in building a multi-disciplinary career development model that is the first of its kind in the consulting industry.

“Since day one, I’ve worked closely with every employee to learn what they need to be happy and fulfilled in their careers. They’ve taught me that many of the important features of making a company a great place to work go beyond the financials and are much more human,” says Gibson Smith, CPO of Avionos. “More than doubling headcount year-over-year requires a keen focus on ensuring the amazing talent we’ve attracted is excited to come to work every day. We work hard to make sure our clients are happy, and my job is to make sure that our employees continue to love what they do.”

“These executive changes are validation that we’re positioned to continue disrupting traditional consulting models,” says Avionos CEO Scott Webb. “We have the formula for success, and that’s been proven every year since our founding. 2020 is going to be a huge year for us and the impressive work that we do for our clients. We have all the right people in the right places to absolutely make some noise in the industry.”

To learn more about the Avionos team, please visit https://www.avionos.com/meet-the-team/.

ABOUT AVIONOS

Avionos designs and implements digital commerce and marketing solutions that deliver measurable business outcomes for clients like Kellogg’s, Sysco, JLL and CSA Group. Our iterative approach quickly unlocks new revenue, transforms customer experiences and drives customer engagement. We’re ranked on the 2019 Inc. 5000 Fastest Growing Companies list, Crain’s 2018 and 2019 Best Places to Work in Chicago lists, included on Comparably’s 2018 Best Company Culture List and certified as a Great Place to Work. Learn more at http://www.avionos.com.

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Maine Pointe Offers Practical Advice for PE Firms Looking to Drive Growth and Optimize Value in an Uncertain Marketplace


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The report offers an in-depth look at private equity market dynamics throughout North America, Europe and Asia, with guidance on identifying and unlocking the ‘hidden value’ across the supply chain

Global supply chain and operations consulting firm Maine Pointe announced its private equity team has released its new 2020 perspectives paper with practical advice to PE firms and executives who are actively searching for new methods of driving growth, achieving operational effectiveness and efficiency, and reducing risk in their portfolio companies. The paper, titled “Driving Value Creation in an Uncertain World,” addresses the risks PE firms face in a highly competitive and uncertain marketplace.

According to the paper, global risk factors and supply chain vulnerability are creating major challenges, and the acquisitions market has become more competitive with a record level of unspent private equity capital. Geopolitical risk factors, including the US-China trade war, the spread of coronavirus, the coming US presidential election, and Brexit are all challenging the PE industry.

“Our new perspectives paper not only brings to light some of the biggest challenges faced by PE firms today, it also outlines actions that can be taken to compete successfully and continue to drive value in even the most challenging circumstances,” said Mark McTigue, Executive Vice President, Private Equity North America & Europe of Maine Pointe. “An integrated, end-to-end digital supply chain is one way PE firms are unlocking shareholder value and improving their competitiveness in this challenging environment,” McTigue added.

Maine Pointe’s PE practice, and its operational due diligence team, has worked successfully with the private equity sector with a comprehensive set of pre- and post-acquisition due diligence and implementation offerings designed to unlock value across the entire deal lifecycle, from due diligence to exit.

“Identifying new risks and exploiting new opportunities is a significant driver of value creation,” said Jamie Loder, Vice President, Private Equity Europe of Maine Pointe. “We are seeing a limited supply of attractive targets and new challenges in operational execution. Unexpected challenges like the current public health emergency from the Coronavirus have already impacted the industry, as global supply chains see their supplies running low” Loder added.

The report includes real-world case studies showing how Maine Pointe doubled EBITDA for a PE firm taking a publicly-traded audio and technology consumer products company private, and in another success story, achieved a 32 percent EBITDA improvement and reduced global procurement spend by 10.9 percent for a global high-tech solutions provider.

Maine Pointe’s McTigue added, “The report offers an in-depth look at private equity market dynamics throughout North America, Europe and Asia, with guidance on identifying and unlocking the ‘hidden value’ across the supply chain.” That process is enabled by Maine Pointe’s Total Value Optimization (TVO)™ framework, which allows PE firms to find the value drivers for cost, cash and growth, and then builds an action plan to achieve those goals by leveraging the end-to-end supply chain, driving cross-functional integration and producing the highest availability with the lowest cost and capital investment.

Maine Pointe thought leaders are often sought after by the business press for commentary, and their views on PE issues have been published in M&A Magazine, Consulting Magazine, PEHub, The Innovation Enterprise and many other widely read business and industry publications.

About Maine Pointe

Maine Pointe, a member of the SGS Group, is a global supply chain and operations consulting firm trusted by many chief executives and private equity firms to drive compelling economic returns for their companies. We achieve this by delivering accelerated, sustainable improvements in EBITDA, cash and growth across their procurement, logistics, operations and data analytics. Our hands-on implementation experts work with executives and their teams to rapidly break through functional silos and transform the plan-buy-make-move-fulfill digital supply chain to deliver the greatest value to customers and stakeholders at the lowest cost to business. We call this Total Value Optimization (TVO)™.

Maine Pointe’s engagements are results-driven and deliver between 4:1-8:1 ROI. We are so confident in our work and our processes that we provide a unique 100% guarantee of engagement fees based on annualized savings. http://www.mainepointe.com

About SGS

SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 97,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.

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Leading supplier of water filtration products, Water, Inc., names Chris Arnold vice president of sales


Water, Inc. names Chris Arnold as its new vice president of sales.

Chris is a sales and operations executive who has delivered top results for many years. Not only does he have a proven ability to establish clear business plans, communicate company expectations and build high-performance teams (…)

Water, Inc., the premier Western U.S. distributor of quality drinking water systems, has named Chris Arnold as its new vice president of sales. Arnold brings more than 35 years of experience in interior design to his new position, including 15 years in building, designing and operating product showrooms.

He will train and mentor the company’s regional sales managers, work closely with vendors and be heavily involved in product development and marketing communications. Company CEO Major Avignon said Arnold’s expertise in interior design and showroom design will bring a valuable new perspective to the position.

“Chris is a sales and operations executive who has delivered top results for many years. Not only does he have a proven ability to establish clear business plans, communicate company expectations and build high-performance teams, he also has set standards for creating truly unique customer experiences in the showroom environment,” said Avignon. “He will work with both vendors and regional sales managers to be more effective and connected with our showroom customers and end consumers.”

TWEET THIS: Leading supplier of water filtration products @Water_Inc names 35-year industry veteran Chris Arnold as vice president of sales. #WaterInc https://www.waterinc.com/

Avignon and Arnold have known each other for many years, going back to Arnold’s time as chapter president of both NKBA (National Kitchen & Bath Association) and ASID (American Society of Interior Designers), and it quickly became apparent that Arnold’s background and relationships were a perfect fit for the company. Arnold has earned the NCIDQ (National Council for Interior Design Qualification) qualification and is a professional member of ASID.

“At its core, interior design is based on creating a living space that enhances health, safety and wellness, and Water, Inc. is a leading supplier of water filtration products that promote health and wellness. The two are so complementary that when the opportunity to come on board presented itself, I couldn’t think of a better company to join and help grow,” said Arnold.

One product Arnold will focus on promoting is the company’s Ozone Faucet—a new product that adds natural ozone (a combination of three oxygen molecules instead of two) into the kitchen sink’s water supply to allow consumers to quickly kill bacteria on food and remove pesticide residue on fruits and vegetables, all without additional chemicals. Washing food, hands, dishes and baby bottles with ozonated water kills over 99% of bacteria and extends the shelf life of fruits, vegetables, meat and flowers by two to three times.

A Southern California native, Arnold earned his interior design degree from the University of California, Riverside, and previously managed multimillion-dollar showrooms and produced sales increases for companies including Monark Premium Appliance, Pirch and Standards of Excellence.

For more information about Water, Inc. and its products, please visit waterinc.com.

About Water, Inc.

For nearly 40 years Water, Inc. has been committed to providing excellent products and customer service. As a leading supplier of drinking water filtration products, water systems, plumbing hardware and luxury appliances, Water, Inc. has built a lasting impression as an honest company with a passion for making a difference. For more information the company, call 800-322-WATER (9283) or visit http://www.waterinc.com.

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SendBird Launches New Moderation Capabilities as In-app Chat Goes Mainstream


SendBird

With its latest enhancements and strong momentum, SendBird is well positioned as the industry’s most feature-rich, highly scalable chat API.

SendBird, the leading chat API service for mobile and web applications, today announced significant platform additions designed to make chat easy and accessible to any tech-driven company, from ride sharing services to marketplaces to online communities to dating apps.

With five billion people now accustomed to chatting on a messaging service on a regular basis, chat has become a must-have for modern tech-driven companies. On top of this, the API economy is gaining tremendous momentum globally as companies look to take advantage of high-quality solutions that enable them to go-to-market faster and at a lower total cost of ownership. With its latest enhancements and strong momentum, SendBird is well positioned as the industry’s most feature-rich, highly scalable chat API. Its latest enhancements will further its category leadership by making chat more accessible for mainstream businesses while ensuring trust and safety for all users through moderation, delivering an even more delightful user experience, and facilitating engagement across users in different countries.

“We knew powerful moderation capabilities were a must-have before brand-conscious businesses would introduce chat into their app user experience,” said SendBird CEO, John Kim. “Growth-oriented companies don’t want to spend time building moderation features, in part because they are extremely difficult to do well and they are not flashy or exciting. The same goes for features like offline messaging, which is a hard engineering challenge to solve at scale. Our commitment as one of the pioneers of the API economy is to make powerful chat capabilities simple to incorporate into any app or service.”

In addition to market-leading moderation capabilities, SendBird has also released several new features to better service global customers, including offline sync and on-demand translation of messages, and usability improvements to increase engagement and drive better business outcomes via chat.

Some of the new features include:

Moderation and Safety:

Image Moderation: For nearly every vertical– especially communities, marketplaces, and dating apps, censoring unwanted graphic content, such as violence or nudity, and keeping a chat thread clean has never been easier. SendBird’s new image moderation capabilities can be applied to both image files as well as URLs in the message.

RegEx Profanity Filter: With this new feature, moderators define patterns of regular expressions in user messages that they would like to intercept before they are delivered to the recipient. The objective is to limit the sharing of information that violates the terms of communication or service. For example, a marketplace might want to limit the exchange of phone numbers between buyers and sellers in a chat so that the transaction happens on the marketplace platform itself. The feature can be used to detect other patterns that have regular expressions as well.

GDPR API: SendBird is committed to protecting the privacy of its users and therefore developed a GDPR- compliant API to ensure that user data and privacy is protected at all times according to the industry’s most stringent standards. This is one of many measures SendBird has taken in its commitment to privacy and security.

Moderation API: SendBird has developed an API to help customers extend the out of the box moderation capabilities already provided. This enables them to fully customize the moderation experience for administrators as well as have additional flexibility on how they report on moderation activities.

Global Customers:

Offline Sync: SendBird’s offline synching capabilities cache messages locally during service interruption and ensure message delivery when the user goes back online. It’s especially useful for apps with large user bases in countries with unpredictable service.

On-demand Translation: Translating messages on-the-fly is a game-changer for many marketplaces and applications. On-demand translation allows the user to translate only certain messages and complements the existing auto-translation feature that translates every message coming through the system.

Push Translation: With translation of push notifications customers can create end-to-end translation in the conversation.

Messaging User Experience:

Reactions: SendBird gives users the ability to add a reaction, such as a thumbs up or a smiley face, within its chat interface, making large scale chat feel similar to one-on-one or group texts with friends.

Full Text Search: To help users find specific content they are searching for within a thread, SendBird lets users conduct a keyword search, eliminating the process of having to scroll back through countless messages to find what they are looking for.

Delivery Receipts: This feature provides the ability to alert the sender when messages are successfully delivered. Delivery receipts help facilitate transactions in industries such as food delivery, ride sharing, and marketplaces.

SendBird Extends Market Leadership

The new product enhancements come as SendBird disclosed impressive company momentum, becoming the industry’s #1 Chat API.

“With every app looking for a chat strategy, we’re seeing demand across industries we would expect like marketplaces, ride sharing, and communities, but also newer industries like healthcare and live streaming of events,” said Kim.

Over the last year, SendBird has seen triple digit growth in the monthly active users chatting on its platform, bringing its total to more than 90 million active users across the globe. Currently over one and a half billion messages are sent through the SendBird platform every month and more than 65,000 developers create chat experiences on the SendBird platform.

Additionally, SendBird has closed a number of new customers in the U.S. and across the globe, including Grand Rounds, Meetup, Delivery Hero, and KeepTruckin.

After closing $102 Million in Series B funding, the company has opened offices in Singapore, India, London, and New York to further product development and grow sales in order to meet demand for its technology.

To learn more about SendBird’s new products enhancements please visit https://blog.sendbird.com/making-chat-mainstream-product-update.

About SendBird

SendBird is a fully customizable chat and messaging platform with a managed infrastructure for mobile and web applications. It provides the necessary Software Development Kits (SDK) and API, front- and back-end technology so that businesses can launch a customized in-app messaging experience quickly, efficiently and at scale. SendBird powers in-app chat for the world’s leading companies in industries ranging from marketplaces, on-demand and online communities to gaming, live video streaming and healthcare. It has SDKs for popular platforms, including iOS, Android, Javascript, React Native, .NET and Unity.

SendBird’s top global customers include Yahoo! Sports, gojek, Carousell, Virgin Mobile UAE, YOLO, Dream 11, Grand Rounds, Hanger, Glu Mobile, TriNet, Accolade, Yell, Hinge, Kookmin Bank and SSG. It is backed by Shasta Ventures, August Capital, ICONIQ Capital, Tiger Global Management, Y Combinator and FundersClub. SendBird is headquartered in San Mateo, California.

Please visit https://sendbird.com for more information.

Tony Painter To Retire From Oakbrook Solutions, Inc., Craig Cook To Serve As CEO Winston-Salem, NC


During Painter’s tenure as CEO, he played a critical role in helping the firm expand the wealth management practice.

Oakbrook Solutions announced today that Tony Painter, the firm’s CEO and co-founder, has decided to retire effective December 31st, 2019. Craig Cook will serve as CEO of the company upon Painters’ retirement.

Painter has served in his current role since the founding of Oakbrook in August 2000, and prior to that, spent time at SEI Investments, established his first consulting firm and worked for Broadway and Seymour and Fidelity followed by IMIS and Emplify. His focus throughout his career was process and application change.

During Painter’s tenure as CEO, he played a critical role in helping the firm expand the wealth management practice. “Tony has contributed 19 years of leadership to Oakbrook, and his achievements will not be forgotten.” said Craig Cook, co-founder of Oakbrook Solutions and current President. “He led us through our start up, the headwinds of the Great Recession, and the creation of our workflow practice.”

Since 2000, Oakbrook Solutions has been a leading systems, process, and delivery expert for the wealth management industry. The firm provides consulting services and software solutions to solve common problems within our industry. Through focus, expertise, and commitment to their clients, Oakbrook has successfully serviced firms of all sizes, from start-up organizations to the world’s largest financial institutions. For more information, visit http://www.oakbrooksolutions.com.

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Leading Bay Area CFOs Advise on How to Navigate High Costs, Long Commutes, Changing Workforce Dynamics


The Silicon Valley chapter of Financial Executives International (FEI-SV), the leading professional organization for finance professionals, unveiled the results of its comprehensive “Voices” survey, which revealed the extent to which Silicon Valley’s soaring cost of living, long commutes, evolving workforce and financing landscape have challenged the region’s businesses.

This survey of the Bay Area’s leading CFOs analyzed the broadest trends and biggest issues facing companies today in four major categories: 1) business environment, 2) financing, 3) employee issues and 4) technology. The Voices survey also surfaced what companies feel are Silicon Valley’s most valuable assets and greatest business opportunities lying ahead.

FEI-SV members expounded on how CFOs can lead their companies in using the region’s strengths to capitalize on these market opportunities and overcome the unique hurdles presented by the Bay Area’s business climate in an accompanying report “Reaching for New Heights.”

Company Leaders Still High on Silicon Valley Despite Unprecedented Costs

Respondents confirmed that the exorbitant costs and long commute times associated with making ends meet in the Bay Area are plaguing operations. When asked how well Silicon Valley is performing in several key areas, 77 percent said the region “does not do well at all” at “delivering an affordable cost of living,” while 58 percent said the same for “enabling reasonable commuting time,” by far the biggest areas of dissatisfaction. Cost of living was far and away “the biggest detriment to business” (79 percent), according to the group.

However, the benefits still clearly outweigh the costs in the minds of CFOs. Nearly three-quarters of respondents said that they either “absolutely would” (28 percent) or “probably would” (46 percent) base their company in Silicon Valley if they were to start over again, while only 13 percent said they “absolutely would not.” The area’s “highly educated workforce” was seen as “critical” (51 percent) or “very important” (40 percent) to 91 percent of respondents, while the “availability of resources to support growing companies” was “critical” (30 percent) or “very important” (57 percent) to 87 percent of CFOs. Silicon Valley’s well-documented “culture for innovation and risk-taking” came in a close third, with 86 percent deeming this characteristic as “critical” (44 percent) or “very important” (42 percent). When asked to identify the single most important factor in basing a company in Silicon Valley, the innovative culture came in at No. 1 (38 percent), with the educated workforce as runner-up with a quarter of the votes.

“The CFO is often the one that will view things with a longer-term perspective that Silicon Valley’s ‘gunslinger’ culture oftentimes precludes,” said Bob Worthington, managing partner at Hardesty, LLC and second chapter vice president at FEI-SV. “We as a community have our hands full with the current costs of doing business in the region, and we may potentially have larger challenges ahead if we enter an economic slowdown, as many experts predict. It’s up to senior finance leaders to provide that pivotal counterbalance that has an eye on fiscal responsibility and what could be in store three to five years from now.”

Capital Is Abundant, but Not as Easily Accessible for Startups

The region is awash in capital again — 11 percent of respondents “strongly disagree” that the “amounts raised in equity rounds are smaller than in previous years.” Large organizations are having no problem raising money, with 72 percent of public companies having either “excellent” (28 percent) or “very good” (44 percent) access to capital. The same is true for 74 percent of large private companies (24 percent “excellent,” 50 percent “very good”).

Some smaller outfits, however, have to work harder today than in past Bay Area booms to secure funding. Twenty-six percent of startups with little to no revenue say access to capital is either “fair” (14 percent) or “poor” (12 percent), while the same is true for 15 percent of early-stage growth companies with less than $1 million in revenue (10 percent “fair,” 5 percent “poor”).

The source of today’s funding rounds appears to confirm that it’s easy money for larger corporations these days. Sixty-four percent see investments from private equity (PE) firms — which tend to be associated with public companies and larger private outfits — as “increasing strongly” (20 percent) or “increasing somewhat” (44 percent). Individual PE investors are not far behind at 55 percent (12 percent “increasing strongly,” 43 percent “increasing somewhat”). Conversely, 22 percent of financial executives “strongly agree” that IPOs are declining as an exit strategy.

Discrimination Lurks in Silicon Valley

In its examination of larger workplace issues, the Voices survey unearthed a sentiment among senior finance executives that barriers exist in the workplace along ethnic, gender and age lines. According to survey results, 28 percent of CFOs “strongly disagree” that black and Latino employees “have an equal footing to other population groups in Silicon Valley companies,” by far the greatest rate of dissent of each statement presented to respondents.

On its heels is the idea that “women have equal footing at Silicon Valley companies,” a statement with which 22 percent “strongly disagree.” Moreover, according to those polled, 77 percent of senior management roles are filled by men, which tracks consistently with national trends.

Silicon Valley’s penchant for gravitating toward brash, young leaders seems to have had a trickle-down effect on age-related workforce demographics. An overwhelming 82 percent either “strongly agree” (42 percent) or “somewhat agree” (40 percent) that “older, experienced workers routinely face age discrimination.”

“CFOs and their C-suite colleagues need to lead the charge in applying cutting-edge practices that help unearth and eliminate unconscious biases that might stymie hiring, developing, promoting and rewarding employees of all backgrounds and ages,” said June Rumiko Klein, vice president for business affairs and CFO at Palo Alto University and FEI-SV chapter president. “Our region’s diversity could be another differentiating strength for our business environment, but it is up to senior leadership to ensure that corporate cultures are optimized to tap the full potential of our entire employee bases.”

Years of Outsourcing Have Shaped Silicon Valley’s Workforce Composition

The continuing practice of outsourcing customer support and basic technology functions, which has been ingrained in Bay Area companies for several years now, has affected the region’s talent pool. Unsurprisingly, 84 percent said it is “critical” (38 percent) or “very important” (46 percent) to base executive management in the region — more than any other function. Customer support was seen as least urgent to employ locally, with over half insisting that it is either “not too important” (36 percent) or “not important at all” (15 percent).

The pace isn’t slowing down when it comes to reducing local headcount in job functions that have traditionally been targeted for cheaper labor markets. According to survey respondents, companies are cutting back on the number of customer support (47 percent), back-end development (32 percent) and hardware engineering (29 percent) personnel based in the region to a higher degree than other functions.

This has shaped the current Bay Area labor market, at least somewhat. Front-end software, back-end development and hardware engineering talent is a bit harder to come by in the area — 32 percent said front-end software technicians are either “somewhat difficult” or “extremely difficult” to find, while 29 percent said the same of the latter two functions.

AI Will Bring Greater Riches—if Data Privacy Regulations Allow It

Silicon Valley CFOs are as caught up in the artificial intelligence (AI) craze as the rest of the business world. Almost half of respondents selected AI as the most transformative technology today (44 percent), four times that of autonomous vehicle technology (11 percent), the next-hottest technology area, in their estimation. Expectations are high for AI as nearly one-fifth of respondents think AI will “impact everything” (19 percent). Of course, the finance community also acknowledged AI’s potential negative ramifications — 19 percent noted that it would “reduce jobs.” When asked which sectors should fear job losses the most, almost half (49 percent) said AI would have a “great impact” on testing and quality assurance, outpacing the one-third who said the same of the customer support function.

Of all of the most pressing issues facing the tech industry today, more people saw “data privacy concerns” as having a “critical impact” on the current business environment (28 percent), than any other development, double the total that selected “autonomous driving technology for personal vehicles.” When asked to single out the issue that will have the greatest impact on the region, two and a half times more people chose data privacy (38 percent) than the next-most impactful issues, “autonomous driving technology for personal vehicles” and “displacement of workers through AI” (15 percent).

“As our Voices survey confirmed, we know we have the knowledge, capital, drive and intangible resources to overcome the challenges of high costs, long commutes, workplace inequities and forthcoming regulation that face Silicon Valley,” said Jan Robertson, managing partner and CEO at SiVal Advisors, LLC and FEI-SV president-elect and first chapter vice president. “From its vantage point as the controller of company finances, the CFO can (and must) influence strategy and vision as it relates to human capital, technology innovation and, of course, charting the broader course for the organization.”

The methodology, execution and analysis of the “Voices” survey was provided by response:AI. The survey was underwritten by global law firm Baker McKenzie. FEI-SV and response:AI polled 144 of the former’s members over the course of several months in putting together the Voices survey. FEI-SV’s full report on the survey, “Reaching for New Heights,” which includes perspectives and actionable advice from some of the region’s most accomplished CFOs, can be downloaded from the organization’s web site.

About FEI Silicon Valley

Financial Executives International (FEI) Silicon Valley chapter is the leading professional organization for finance professionals in the Bay Area. With close to 300 members, it has been named one of the most innovative chapters of its parent organization — Financial Executives International (http://www.financialexecutives.org) — which has more than 10,000 global members.

FEI Silicon Valley provides unique opportunities for members to continually develop their education, career and connections. The organization provides a truly unique forum to meet at live events; attend general peer-to-peer networking events or webinars; gain access to the rest of the FEI members; and benefit from advocacy efforts, research and the organization’s career center. FEI Silicon Valley is found online at http://www.feisv.org.

About FEI

Financial Executives International (FEI) is the leading advocate for the views of corporate financial management. Its more than 10,000 members hold policy-making positions as chief financial officers, treasurers and controllers at companies from every major industry. FEI enhances member professional development through peer networking, career management services, conferences, research and publications. Members participate in the activities of more than 65 chapters in the U.S. FEI is located in Morristown, NJ. Visit http://www.financialexecutives.org for more information.

About response:AI

response:AI is a next-generation survey research platform. Leveraging automation for survey data collection and analysis, response:AI enables quantitative market research studies to be performed quickly and efficiently by non-technical users. The platform contains over 120 pre-defined survey templates with the ability to also create fully customized questionnaires. Data validation, cross tabulations and report generation are powered automatically by an AI engine that evaluates responses and generates charts, tables and descriptive text. The company can be found online at http://www.response-ai.com.

About Baker McKenzie

Baker McKenzie helps clients overcome the challenges of competing in the global economy. We solve complex legal problems across borders and practice areas. Our unique culture, developed over 70 years, enables our 13,000 people to understand local markets and navigate multiple jurisdictions, working together as trusted colleagues and friends to instill confidence in our clients. (http://www.bakermckenzie.com)

Inxeption’s New Shipping Protection Means Customers Can ‘Do Shipping Insurance Better’


Inxeption Logo

Inxeption Logo

“We’re excited to help customers protect their freight and parcel shipments as part of the logistics transaction. Our goal is offering responsive, complete coverage, and resolving claims as quickly as possible,” says Inxeption’s Vice President Product Marketing, Jennifer Roberts.

Inxeption Corp. announced today it is offering its customers competitively priced insurance protection for their freight and parcel shipments. The goal is to reduce the hassles and delays surrounding compensation for goods damaged or lost in transit, which is a frequent source of frustration and expense for businesses of all kinds and sizes.

Many businesses believe they are getting shipping protection through their carrier’s liability coverage. Later, they learn it does not function as actual shipping insurance and they have to haggle over unpaid carrier liability claims. With Inxeption, customers can quickly and easily sign up for either parcel or freight shipping protection as part of their shipping process because the service is integrated into Inxeption’s powerful I-commerce platform. Then, they can return to running their business instead of worrying about damage, lost deliveries, and other covered events.

If something does go wrong, thanks to Inxeption’s partnership with Falvey Shippers Insurance, Inxeption Commerce Partners can file a claim online, making it fast and easy to be reimbursed. According to Falvey, the average claim is settled in just 7-10 days once supporting documentation is submitted. “Having convenient access to shipping insurance is a benefit for companies seeking to protect their investments throughout the supply chain,” says Inxeption’s Vice President Product Marketing, Jennifer Roberts. “We’re excited to help customers protect their freight and parcel shipments as part of the logistics transaction. Our goal is offering responsive, complete coverage, and resolving claims as quickly as possible.”

About Inxeption:

Inxeption is the pioneer of I-commerce. Its secure and scalable platform brings the ease of consumer e-commerce to business. From one digital dashboard, companies of any size in any industry can drive more sales, better manage their supply chain, and realize cost savings. At Inxeption, our invitation to companies of any size is: Let’s Do Business Better.

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