The Meridian LMS 2023 Summer Release showcases Meridian’s ongoing dedication to providing a comprehensive and feature-rich learning management solution that meets the diverse needs of organizations worldwide. For more information, visit http://www.meridianks.com or follow @MeridianKS on Twitter.
About Meridian Knowledge Solutions
Powering progress with compliance training, branded and blended learning environments, and eCommerce solutions. Meridian Learning Management System (LMS) addresses complex learning challenges for customers such as Federal Emergency Management Agency (FEMA), Institute of Electrical and Electronics Engineers (IEEE), Commonwealth of Virginia, Johnson Controls, Abbott, and Auto Club Group.
Our award-winning enterprise-level learning management platform contains our proprietary Learning Record Store (LRS), Career Explorer, content authoring tools, and natively integrates content provided by our partner OpenSesame. Meridian LMS is available in the cloud, on-premise, or private cloud.
According to a recent economic impact study, Prescott College, a private, non-profit college located in Prescott, Arizona, has created an economic contribution of more than $19 million to Yavapai County.
PRESCOTT, Ariz., Aug. 29, 2023 /PRNewswire-PRWeb/ — According to a recent economic impact study, Prescott College, a private, non-profit college located in Prescott, Arizona, has created an economic contribution of more than $19 million to Yavapai County.
The study, conducted by Applied Economics LLC, found that in the last fiscal year, which began on July 1, 2022 and ended on June 30, 2023, the College supported job growth, engaged with the local economy, stimulated spending, and brought tourism to the area. This total economic contribution is made up of direct spending by Prescott College and its subsidiary Arizona Serve, as well as indirect contributions from purchases made locally, and the spending of students, faculty, staff, and visitors to the area.The college directly and indirectly supported an estimated 244 jobs and $7.9 million in annual labor income at the Prescott campus, and at other local businesses in the region that are supported by the college.
For Prescott College President Dr. Barbara Morris, it was tremendously important to conduct this study to fully recognize the economic impact of the College within the local community. “As a fixture of the City of Prescott for more than 55 years, Prescott College creates jobs, contributes to tourism, and stimulates the local economy through institutional expenditures and student, faculty, and staff spending. We are a vibrant community living, working, and studying in the City of Prescott. We are proud to play a pivotal role in the economic success and development of our home city of Prescott and Yavapai County.”
In addition to Prescott College’s annual economic contributions, the college has recently embarked on a $2.2 million campus revitalization project. This project, initiated and designed by Professor Tony Brown’s Psychology of Space class, focuses on improving the overall campus aesthetic through structural renovations, landscape and artistic elements. Campus buildings are being renovated to contribute to the updated flow of campus and provide exciting and safe spaces for students, faculty, and staff. Among these renovations include many exterior projects suggested and designed by students. Improvements in the campus revitalization project are ongoing and have thus far created six new jobs.
About Prescott College
Prescott College creates interdisciplinary, experiential, and diverse learning environments that inspire future leaders to create a healthy, just, and sustainable world. Committed to social justice and environmental sustainability, the college serves local and global communities through innovative and intellectually adventurous liberal arts and professional programs. For more information, visit http://www.Prescott.edu.
Users of E-Z-GO golf cars and Cushman utility vehicles equipped with Pace Technology screens will now be able to access Perry Weather’s live weather radar in their immediate vicinity through the Pace Technology system. The real-time monitoring displayed on Pace screens ensures that golfers and course operators can stay informed of any approaching inclement weather, ultimately bolstering safety and operational effectiveness.
When this feature is activated by a golf course, a weather icon will appear at the bottom of Pace screens and at the bottom of the active weather alert screen. Tapping on the icon reveals live weather radar, delivering invaluable information to golfers and course operators alike.
“Our integration with Perry Weather showcases our dedication to providing our customers with state-of-the-art capabilities and an amplified on-course experience,” said Adam Harris, Vice President, E-Z-GO for Textron Specialized Vehicles. “This feature will enhance the golf experience by offering real-time weather insights, empowering golfers to make informed decisions and prioritize safety on the course.”
Colin Perry at Perry Weather, concurred, “Joining forces with TSV underscores our commitment to delivering cutting-edge weather monitoring solutions specifically tailored to golf courses. We are confident that this integration will significantly elevate the safety and operational efficiency of golf courses, ensuring an exceptional experience for golfers.”
The relationship between TSV and Perry Weather exemplifies both companies’ steadfast commitment to innovation and safety within the golf industry. By supplying golf cars with real-time weather monitoring, this collaboration paves the way for improved decision-making and overall safety on the course.
Pace Technology represents an innovative approach to the game of golf which is improving the way golfers and club managers experience their courses, streamlining golf course operations and elevating the golf experience through groundbreaking connected-vehicle solutions. Pace Technology is a brand of Textron Specialized Vehicles Inc., a Textron Inc. (NYSE: TXT) subsidiary.
About Perry Weather:
Perry Weather is the modern weather safety and operations platform for golf, schools, athletics, municipalities, and other industries impacted by the weather. From lightning safety to heat stress and air quality monitoring, Perry Weather’s software, outdoor warning systems, and weather stations keep thousands of organizations safe from disruptive weather. For more information about Perry Weather, visit www.perryweather.com.
InflowCX announced today that they have acquired NetFore. The partnership accelerates InflowCX’s expansion of service offerings for contact center self-service and AI technologies.
DENVER, Aug. 29, 2023 /PRNewswire-PRWeb/ — InflowCX, a market-leading, innovative provider of strategic advisory, consulting, professional, and managed services for contact center and unified communications technologies, announced today that they have acquired NetFore. The partnership accelerates InflowCX’s expansion of service offerings for contact center self-service and AI technologies and gives immediate impact to existing InflowCX customers as they navigate their AI strategy.
Based in Ottawa, Ontario, NetFore is a software services firm that combines a passion for technology with a commitment to excellence in the creation of outstanding software solutions. With their experience in building AI-driven Intelligent Virtual Agent (IVA) and Interactive Voice Response (IVR) solutions, NetFore’s capabilities align with InflowCX’s strategic expansion into the rapidly growing AI and digital self-service marketplace.
InflowCX’s CEO, Ken Smith, said “The expansion of InflowCX’s service offerings aligns seamlessly with NetFore’s expertise in digital self-service, AI development, and API integrations. Being a leader in the market, InflowCX consistently strives to enhance our range of services to cater to the changing requirements of our clients. As companies explore how AI fits into their CX strategy, the combination of InflowCX and NetFore will provide expert guidance in evaluating, deploying, and customizing AI technology to better serve their customers. The NetFore team complements our capabilities perfectly and enables us to provide a broader range of valuable services to our clients and technology partners.”
Ken Workun, CEO of NetFore stated, “InflowCX’s capabilities complement ours in a way that significantly enhances and expands our ability to better serve our clients. The team at NetFore is excited to accelerate our combined competencies and continue our momentum as a growing customer experience software leader.”
InflowCX is a portfolio company of Renovus Capital Partners, a Philadelphia area private equity firm specializing in the Knowledge and Talent industries.
About InflowCX
InflowCX is an innovative provider of strategic advisory, consulting, and managed services for contact centers, customer experience, and unified communications solutions to over 1,000 customers nationwide. InflowCX has grown to be a trusted advisor in its market through the high caliber of its work, problem-solving approach, and focus on client satisfaction. More information can be found at www.inflowcx.com
About NetFore
NetFore Systems is a Canadian software services firm that combines a passion for technology with a commitment to excellence in the creation of outstanding software. Our mission is simple: to help your organization succeed in the complex world of software and data. More information can be found at www.netfore.com
About Renovus
Founded in 2010, Renovus Capital Partners is a private equity firm specializing in the Knowledge and Talent industries. Renovus, from its base in the Philadelphia area, manages $1 billion across several investment vehicles. The firm’s current portfolio includes over twenty-five U.S.-based businesses specializing in educational technology and content, higher education, corporate learning and development, healthcare services, and technology services. Renovus typically partners with founder-led businesses, leveraging its industry expertise and access to debt and equity capital to make operational improvements, pursue tuck-in acquisitions and oversee strategic growth initiatives. Visit us at www.renovuscapital.com or follow us on LinkedIn
“We’ve never had a way to see students’ progress in their language growth. The only data we could get came from the state language assessment in the form of one number after the school year was over.” said Connie Sisneros, the Bilingual Director at Temple ISD. “With Flashlight360, our teachers and students are motivated by all the data they get and the growth they can see all year long. My kids have never been so excited to learn.”
During its soft launch phase, Flashlight360 received positive feedback from ML (ELL, EB) educators and students alike.
The consistent opportunity to practice language using standards-aligned content mixed with Flashlight 360’s data-driven approach, has enabled educators to tailor their instruction to each student’s unique needs, leading to transformative language proficiency outcomes.
Diane Eaton, a multilingual educator at West Lake Junior High School in Utah shared the “aha” moment for one of her students using Flashlight360.
“She had all kinds of questions about why her speaking score was lower. She thought that she’d done just fine. We went back and looked at the feedback that I gave her, and she went, ‘oh, I didn’t realize that’.” said Eaton. “This year on WIDA, she planned and prepared. And when she came out, she was beaming and so excited because she said ‘I wasn’t embarrassed. I had so much more confidence. I think I passed this time.'”
“Flashlight Learning was founded to give teachers tools to provide students with feedback on their productive language,” said Flashlight Learning CEO Justin Hewett. “We wanted to make it easy for students to showcase their linguistic repertoire. Teachers across the nation are excited to have a tool designed specifically for them, that makes it easy and effective to reach all of their students.”
During its soft launch before release, word spread about Flashlight 360, leading to implementations in over 30 states, across more than 200 districts, and serving over 50,000 students.
These school districts have not only renewed their licenses but have, on average, more than doubled the size of their implementations, offering Flashlight360 to even more language learners.
Flashlight Learning is a leading educational solutions provider committed to advancing multilingual education. With a focus on empowering educators and students, Flashlight Learning develops innovative tools to enhance language development and foster academic success.
Media Contact
Andrew Brandt, Flashlight Learning, 1 206-291-3220, [email protected], flashlight360.com
EDEN PRAIRIE, Minn., Aug. 29, 2023 /PRNewswire/ — Marrow Access Technologies announced today that it signed a distribution agreement with Spartan Medical. The distribution agreement will provide patients in the Department of Veterans Affairs (VA) and Department of Defense (DoD) access to…
In 2023, there are 6.92 billion smartphone users worldwide, which equates to 85.95% of the global population.(4) QR code scan-order-pay capitalizes on smartphone technology to elevate the dining experience for guests, lighten the load for overworked staff, and increase revenue for restaurant and bar owners. Patrons simply scan a QR code at their table using their smartphone, order from an interactive virtual menu, which offers suggestions, such as food and drink pairings, and then pay their bill with one click.
According to a Cornell report, ‘The Future of Full-service Dining,’ at-table ordering offers the potential to enhance table turnover time, accommodating more guests each day. With a 15% reduction in turnover time, a restaurant earning $2.5 million could see an extra $375,000 in sales from unmet customer demand. Beyond sales gains, patrons value control over payments and service elements through customer-facing tech. The labor savings could allow servers to wait on more tables and provide more one-on-one time with guests. Diners can place orders for additional beverage refills, appetizers, and desserts without waiting for a server, increasing the total check amount. A $3 improvement in average guest check, with a restaurant average of $15, translates into a 20% increase.(3)
A report by YouGov and a me&u interview panel of industry experts throughout the US, Australia, and the UK predicts what bars and restaurants of the future will look like and the trends that will redefine the drinking and dining experiences; the report found that 49% of consumers prefer venues with smart technology options, such as personalized menus that offer food and drink recommendations catered to their tastes.(5)
Seymour provides a few insights into some of the main ingredients for the bars and restaurants of the future:
Smart technologies are not only efficient; QR codes provide meaningful data on guest foot traffic as well as their behaviors and preferences to better predict service requirements, facilitating data-driven decision-making for businesses.
The future of dining could include meta-events, taking diners on a virtual trip to the vineyard where the wine they’re drinking came from.
Venue operators will need to think beyond the main course by offering fun activities, such as mini-golf and arcade games.
AI will usher in a new era of hospitality with hyper-personalized venues tailored to every visitor’s unique background.
Designed for casual and premium dining, me&u flex offers a two-way ordering system where both customers and servers can order and add items to the table. Ordering is synchronized, ensuring everyone eats together. Guests can pay through me&u flex or the server with options to split the check without having to do the math. Servers can increase their tips with me&u’s automatic tipping feature, where restaurants control the default tip percentage. The me&u flex system boosts table turnover rates, increases revenue, and enables restaurants to maximize efficiency. Its tailored features increase upselling by up to 30%, while integrated marketing tools enhance customer loyalty. The friction-free process allows servers to focus on building relationships with guests and creating memorable moments.
Seymour emphasizes that “Heart remains the cornerstone of hospitality. While technology is an asset to any venue, dining out is still about social interactions and making connections with people. In an industry that’s experienced significant changes in the last three years, the one constant that we know will exist in the future will be the people. While we can’t predict what will happen in the next decade or what technologies will emerge, we see a future of full hearts, venues, and appetites — and our industry and its people are shaping it. For centuries, bars and restaurants have been the beating heart of communities. While technology is evolving how we navigate venues, genuine interactions, and human connections cannot be replaced by artificial intelligence.”
About me&u A global leader in the hospitality technology space, me&u is on a mission to build a better future for the hospitality industry. Launched in 2017, me&u was conceptualized by Founder Stevan Premutico to transform the traditional ordering experience in a bid to solve deep-rooted structural issues that have been the Achilles heel of the hospitality industry for decades. The technology is not just a digital menu but one that is intelligent and highly personalized to the ordering experience for both the customer and venue. me&u presents the best of both worlds — seamlessly enabling greater human connection while ensuring efficiency for venues, greater client satisfaction, and retail growth. The company that Premutico has created works with operators, not against them, to create a more profitable future for the industry through fair financials, transparency, and a hospitality-led founding team. Visit https://www.meandu.com/.
References: 1. Margaret Rouse is an award-winning technical writer and teacher known for her ability to explain complex technical subjects simply to a non-technical, et al. “Digital Revolution.” Techopedia, 12 Dec. 2017, techopedia.com/definition/23371/digital-revolution. 2. Russell, James. “A Timeline in the Adoption of Technology in Hospitality.” Hospitality; Catering News, 8 Feb. 2023, hospitalityandcateringnews.com/2023/02/a-timeline-in-the-adoption-of-technology-in-hospitality/#:~:text=inventory%20more%20efficiently.-,The%20adoption%20of%20technology%20in%20the%20hospitality%20industry%20has%20been,in%20an%20increasingly%20crowded%20market. 3. Susskind, Alex M., and Benjamin Curry. “The Influence of Table Top Technology in Full-Service Restaurants.” The Influence of Table Top Technology in Full-Service Restaurants, 6 Oct. 2016, ecommons.cornell.edu/handle/1813/70998. 4. Turner, Ash, et al. “3.12 Billion More Phones than People in the World!” BankMyCell, 1 Aug. 2023, bankmycell.com/blog/how-many-phones-are-in-the-world. 5. Bray, Ashley. “What the Bar of the Future Will Look Like.” Bar Business, 24 Jan. 2023, barbizmag.com/news/research-reveals-what-the-bar-of-the-future-will-look-like/.
Media Contact
Karla Jo Helms, JOTO PR™, 727-777-4619, [email protected], jotopr.com
Since 2003, Forman’s leadership, expertise and loyalty have helped the agency to triple in size. She has curated and implemented one-of-a-kind campaigns for numerous leading brands within the kitchen, bath and building industry, and for the agency itself. Forman has also been providing guidance and support to clients attending national trade shows like the Kitchen and Bath Industry Show (KBIS), and the International Building Show (IBS) since she first started at the agency. With Forman’s leadership and guidance over the years, the agency has secured numerous international and national awards for client work spanning categories such as branding, strategic public relations campaigns, website development, advertising creative, and corporate identity.
“Brenda has been an integral part of Merlot Marketing’s stellar reputation and growth over the past 20 years,” said Debi Hammond, CEO and founder of Merlot. “She has exemplified exceptional leadership and a profound commitment to our company’s growth. This well-deserved appointment marks a significant milestone in our journey, and we are excited to see her guide our clients and the agency to even greater success.”
Forman has received multiple accolades that speak to her accomplished career in marketing, such as Sacramento Business Journal’s “40 under 40,” Sacramento Magazine’s “2021 Notable Business Leaders,” and American Advertising Federation’s “Media Person of the Year.” She holds a Bachelor of Science in Business Administration, and a Minor in Marketing from California State University, Sacramento (CSUS) and currently resides in West Sacramento with her husband Rick and their two daughters. Outside of work, Forman enjoys spending time with her family, taking day trips to Lake Tahoe, woodworking and getting a good ride in on her Peloton.
Find out more about Forman’s impressive path to president and professional passions within the business, marketing and PR world on her LinkedIn.
About Merlot Marketing Celebrating 22 years of articulating and sharing brand stories, Merlot Marketing is an award-winning, national marketing agency that focuses on public relations (PR.0™), brand strategy, social media, advertising and digital communications. Headquartered in California, with satellite offices located across the country, Merlot promotes brands throughout North America and Canada. The agency specializes in the home and building products category and has helped numerous companies articulate their brand position and purpose through its proprietary REDiscover™ Process and then promotes it through PR.0. In 2022, Merlot Marketing was named Influential Agency of the Year by Public Relations Society of America (PRSA), and is a proud member of the National Kitchen & Bath Association (NKBA). With Heart & Hustle, the agency empowers challenger brands to thrive. Discover Merlot Marketing’s passion, creativity and results at http://www.merlotmarketing.com.
Quality control has always been an essential part of contact center services. And yet, the traditional manual control poses challenges as quality checkpoints and rules differ by administrator, resulting in errors. The process is also time consuming and troublesome, making it hard to cover all the processes.
Using AI and machine learning technologies, “transpeech” brings features such as voice recognition, speech-to-text, emotion analysis, voice synthesis, and more. By evaluating and analyzing agents’ customer service quality from diverse aspects and visualizing the data, the solution elevates the efficiency and accuracy of customer support quality control process.
─ The additional values of “transpeech”:
The solution ensures standardized service quality through a rapid quality control process that meets the different quality control requirements of contact centers.
Automated quality check available for 24 hours a day -contact centers can automatically check quality even after center opening hours.
Multi-faceted text and voice data analytics services help clients visualize the vast amounts of data that accumulate in contact centers.
AI-based automated check and human-based secondary quality control services are available. The user can also use combined services. Quality control in contact centers is a time-consuming process. With “transpeech”, the center can reduce both resources and time for the process, thereby increasing productivity.
With data encryption, anti-tampering and access control technologies, “transpeech” fully protects the information/data security of contact centers.
Building on the voice recognition solution “transpeech” and the omnichannel contact center system “transCXLink,” transcosmos China will continue to offer intelligent contact center solutions for clients across sectors and industries. Ultimately, the company helps clients boost service efficiency and CX, while assisting them in achieving digital transformation (DX).
1 “transCxLink” is an intelligent contact center platform designed for multichannel customer services developed by transcosmos. The platform helps you create seamless customer support processes between businesses, consumers and contact center agents by connecting all kinds of communication channels including social platforms, voice calls, and chats. What’s more, the platform offers an extensive range of features such as CRM, intelligent services, marketing systems, voice recognition, automated reporting, business insight, and more.
─ transcosmos history in China transcosmos entered the Chinese market and launched its offshore services business in 1995. In 2006, the company opened its first call center in Shanghai and started to provide call center services for the Chinese market. Today, transcosmos has its bases and subsidiaries across 22 cities in China including Shanghai, Beijing, Tianjin, Hefei, Xi’an, Changsha, Wuhan, Neijiang, Kunshan, Suzhou, Taipei and more. The company offers extensive services such as business process outsourcing (BPO) including contact centers, e-commerce one-stop, customer experience, digital marketing and system development for both Chinese and global brands.
transcosmos is a trademark or registered trademark of transcosmos inc. in Japan and other countries.
Other company names and product or service names used here are trademarks or registered trademarks of respective companies.
About transcosmos inc. transcosmos launched its operations in 1966. Since then, we have combined superior “people” with up-to-date “technology” to enhance the competitive strength of our clients by providing them with superior and valuable services. transcosmos currently offers services that support clients’ business processes focusing on both sales expansion and cost optimization through our 172 bases across 28 countries/regions with a focus on Asia, while continuously pursuing Operational Excellence. Furthermore, following the expansion of e-commerce market on the global scale, transcosmos provides a comprehensive One-Stop Global E-Commerce Services to deliver our clients’ excellent products and services to consumers in 46 countries/regions around the globe. transcosmos aims to be the “Global Digital Transformation Partner” of our clients, supporting the clients’ transformation by leveraging digital technology, responding to the ever-changing business environment. Visit us here https://www.trans-cosmos.co.jp/english/
WASHINGTON, Aug. 28, 2023 /PRNewswire-PRWeb/ — Falken industries has won a competitive award under the US Government’s GSA Schedule 84 category to provide training to the US Navy. Falken is a 20 year old security agency specializing in physical high security programs and support. The competitive contract awarded to Falken provides certifications to the US Navy and provides training of Site Site Security Managers, Construction Surveillance Technicians and Construction Site Security (CSS) under the Intelligence Community Directive (ICD) 705 and Department of Defense (DOD) policies.
Description :
The purpose of this requirement is to provide construction site security (CSS) certification training to support secure construction projects for Naval facilities Engineering Command, Marianas, in accordance with the Intelligence Community Directive (ICD) 705 and Department of Defense (DOD) policies.
The program includes all aspects of physical, personal, technical, and procedural security as required for supporting secure projects. The contract scope includes training on the full range of construction security program management, administrative, construction surveillance operations, including demobilization and closeout of ICD-705 construction projects.
