Technology: Computer

Bloomfire Brings Company Knowledge Bases into Microsoft Dynamics with New Integration

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AUSTIN, Texas (PRWEB)

Knowledge engagement company Bloomfire announced today that they have released a new integration with Microsoft’s customer relationship management (CRM) platform, Dynamics. The integration allows Bloomfire customers to search and access content from their company’s Bloomfire knowledge base without leaving Microsoft Dynamics. The integration lets sales representatives and other customer-facing employees automatically view relevant content based on fields such as industry, use case, and deal stage, giving them additional context and resources to help customers and prospects.

“Sales, customer service, and other teams that use Microsoft Dynamics need to be able to find information quickly to deliver an excellent experience to prospects and customers,” says Bloomfire Director of Product Joah Gonzalez. “We’ve created our Dynamics integration to streamline the process of finding and using company knowledge. Now employees can access the collective intelligence of their entire organization by searching Bloomfire within the Dynamics interface.”

Bloomfire’s Microsoft Dynamics integration is the latest addition to the knowledge engagement company’s growing library of integrations. Bloomfire released an integration with another Microsoft product, the real-time chat and collaboration application Microsoft Teams, earlier this year. Bloomfire also has an integration with the CRM platform Salesforce.

The Microsoft Dynamics integration is now available to all Bloomfire customers as a premium feature. Customers who are interested in using the integration can learn more by contacting their Account Manager.

About Bloomfire

Bloomfire is the leader in knowledge engagement, delivering an experience that connects teams and individuals with the information they need to excel at their jobs. Our cloud-based knowledge engagement platform gives people one centralized, searchable place to engage with shared knowledge and grow their organization’s collective intelligence. For more information or to schedule a demo, visit http://www.bloomfire.com.

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