Published in association with The Beryl Institute, Volume 11, Issue 2 includes 14 articles representing personal narratives, research studies and case studies covering topics such as:
The research represents a broad range of global organizations and institutions including University of Guelph, Symbiosis Institute of Health Sciences, Columbia University, University of Alabama-Birmingham, A. T. Still University of Health Sciences, Research Centre of the University of Montreal Hospital Centre, University of Cincinnati College of Medicine, Faculdade CESMAC do Sertão, Oregon State University, Samford University, and The George Washington University School of Medicine and Health Sciences.
“This special issue purposefully takes us outside the traditional conversation space for experience,” said Jason Wolf, Founding Editor of PXJ and President & CEO of The Beryl Institute, “looking at segments of the care continuum including primary care, ambulatory care, free clinics and even dental care and the use of non-traditional care methods such as telehealth and app-based technologies to reinforce positive experiences. In each of these areas we have seen foundational conversations started on our shared journey to transform the human experience in healthcare.”
About Patient Experience Journal: Patient Experience Journal (PXJ) is a peer-reviewed, open-access journal published in association with The Beryl Institute. Read in over 220 countries and territories, PXJ is committed to disseminating rigorous knowledge and expanding the global conversation on evidence and innovation on patient experience.
About The Beryl Institute: The Beryl Institute is a global community of professionals and experience champions committed to transforming the human experience in healthcare. As a pioneer and leader of the experience movement and patient experience profession for more than a decade, the Institute offers unparalleled access to unbiased research and proven practices, networking and professional development opportunities and a safe, neutral space to exchange ideas and learn from others.
We define the patient experience as the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care. We believe human experience is grounded in the experiences of patients & families, members of the healthcare workforce and the communities they serve.
“Finance leaders are under pressure to reduce costs, manage workforce challenges, and wrestle with payer problems,” says Jim Molpus, Executive Director of HealthLeaders Exchange. “The next generation of leaders may be more prepared to harness the value of technology and lead the future workforce.”
The event will feature discussions on what leaders need to know about policy, healthcare as a technology industry, clinical workforce, and next-generation leadership and coaching skills. Hear from Mayo Clinic’s Health System Chief Financial Officer, Jim Wilson, as they share top skills that will transform your leadership to the executive level necessary to lead a successful enterprise. There is no cost to attend and travel expenses are covered for invited leaders.
About HealthLeaders HealthLeaders, an HCI brand, is a multiplatform media company dedicated to meeting the business information needs of healthcare executives and professionals. It offers an extensive and integrated series of leadership publications, products, research, and events devoted to the business of health care. Visit https://www.healthleadersmedia.com/.
The Pathology LIMS is designed to help labs achieve and maintain compliance with critical standards required by CLIA (Clinical Laboratory Improvement Amendments) and CAP (College of American Pathologists), among other essential certifications for pathology labs worldwide. This focus on compliance ensures that labs not only improve operational efficiency but also meet stringent regulatory requirements.
Scispot’s solution transforms traditional pathology labs into Digital Pathology Labs, paving the way for scalable growth. Features such as comprehensive instrument integration, automated data analysis, inventory management with visual freezer manager, automated labeling and barcoding, and customizable lab dashboards for tracking sample status and workflow stages contribute to a more streamlined and automated lab environment.
The Pathology LIMS integrates effortlessly with popular Electronic Medical Records (EMR) systems and major clinic systems software. Its extensive integration options with internal apps and lab instruments ensure a smooth transition and optimized lab management. Scispot’s robust support and adaptable solution simplify processes, helping labs achieve better accuracy and efficiency.
Satya Singh, President & Co-Founder of Scispot, remarked, “Our goal with Pathology LIMS is to provide labs with a robust and adaptable solution that ensures compliance and sets up the right digital foundation for efficient work. We are committed to helping labs achieve better accuracy and efficiency affordably through seamless integration and automation.”
ABOUT SCISPOT:
Scispot, the leading provider of lab tech stack solutions, is on a mission to transform every life science lab into an AI powerhouse. The company’s GenAI-powered data infrastructure has become the preferred choice for a vast number of digital labs, offering a solid foundation for growth. Scispot automates lab R&D and testing workflows and makes lab data AI-ready. Its platform provides one-click integration with scientific applications and instruments, fostering an innovative environment for the development of unique data models and ontologies. This progressive strategy empowers biotech companies to maximize the potential of AI and data science, setting new standards in research and development. Discover more about how Scispot is revolutionizing life science labs at http://www.scispot.com
Dr. Jashvant Patel, Chairman of the Board of the Hindu University of America, stated, “As a medical doctor practicing Western medicine and surgery, I have often tried to incorporate alternative and complementary modes of treatment. This merger will enable us to focus on the benefits of integrative health, bringing scientific rigor and discipline to the development of this field. This is a monumental milestone for HUA, and I am very excited to be a part of this phase of growth and expansion. Ayurveda and Allopathic medicine need not be antagonistic to each other. They can be complementary. I foresee HUA and CCA making an important contribution to healthcare and humanity by expanding Ayurveda education and research.”
Kalyan Viswanathan, President of the Hindu University of America, added, “The knowledge systems that originated in India have always prioritized the spiritual realm over the material realm. At HUA, it will be a priority for us to demonstrate the contemporary value of Ayurveda, harmonizing it with the practices of modern science, even as we explore the possibilities of holistic healthcare. The HUA family has grown considerably, and so have the opportunities in front of us. We wholeheartedly welcome the CCA community into the HUA family and to further advance the field.”
Kind Traveler launched Every Stay Gives Back in September 2023 and has raised more than $200,000 in donations for local charities in participating destinations in just 11 months.
Travelers Want Their Travel Dollars to Positively Impact Local Communities
The increasing frequency of climate-related events, such as wildfires and rising sea levels, coupled with a growing awareness of social justice issues, has prompted travelers to seek ways to give back to the communities they visit. According to Kind Traveler’s 2022 Impact Tourism Report, 97 percent of travelers desire their travel dollars to positively impact the communities they visit, and 75 percent believe traveling sustainably enhances their vacation experience. Despite this, half of travelers feel uncertain about how to start, leading to a big gap between intent and action.
“The Every Stay Gives Back program is a natural progression in our commitment to stewardship and sustainability, aiming to enhance the positive impact of travel on our community,” said Visit Oceanside CEO Leslee Gaul. “Research shows that visitors want to support the communities they visit, and this program offers an easy and effortless way to do so while enjoying an unforgettable stay along the beautiful Oceanside coast.”
Local Charity Beneficiaries
Kind Traveler’s Every Stay Gives Back program in Oceanside benefits WILDCOAST and the Berry Good Food Foundation, both essential for the well-being of Oceanside. WILDCOAST is an international team that conserves coastal and marine ecosystems and addresses climate change through natural solutions. A portion of funds raised is earmarked for Oceanside’s Coastal Dunes Restoration Project, which will restore coastal dune habitat using green engineering to help the coastline hang on to sandy resources. The Berry Good Food Foundation’s initiatives include promoting sustainable agriculture, increasing access to healthy food, and supporting local farmers and producers. Together, these organizations work to protect Oceanside’s natural beauty and promote sustainable practices, ensuring a vibrant future for the community and its environment.
Participating Lodging Partners:
Marbella, Beachfront Only Vacation Rentals, and Stay Coastal Vacations are the pioneering lodging partners joining Kind Traveler’s Every Stay Gives Back program with Visit Oceanside, which is dedicated to advancing responsible tourism in Oceanside. This partnership marks a revolutionary step for Kind Traveler as it is the first time they have collaborated with vacation rental management groups, expanding their impact beyond traditional hotels. Marbella offers a luxurious and eco-friendly stay, Beachfront Only provides upscale oceanfront properties with eco-friendly features, and Stay Coastal Vacations offers stylish accommodations focusing on sustainable practices. Based on average annual occupancy rates for Oceanside vacation rental properties, Oceanside’s Kind Traveler program could generate over $17,000 yearly to support local causes. Both Kind Traveler and Visit Oceanside seek to add new lodging partners to the program to unite responsible travel efforts across the City and scale the positive impact potential.
Building Measurable Positive Impact Metrics
The program empowers travel dollars to fund the local charity beneficiaries with every guest stay, aligning with the UN Global Goals for Sustainable Development. Kind Traveler verifies and tracks monthly donations to local charities, providing transparent and real-time reporting to communicate their initiatives effectively to guests and stakeholders.
For example, with Marbella and Stay Coastal Vacations, one dollar per night is donated to WILDCOAST. For every $10 donated, WILDCOAST can restore coastal habitat for one native wildlife creature, advancing ocean and dune conservation efforts in Oceanside. Native wildlife coastal species that play a critical part in Oceanside’s local ecosystem include pelicans, cormorants, egrets, herons, shore crabs, and more.
With Beachfront Only Vacation Rentals, two dollars per stay is donated to the Berry Good Food Foundation. For every $10 donated, the foundation can provide a student with fresh ingredients to participate in a garden-to-table cooking class, promoting healthy food systems and sustainable agriculture in the community.
In the first two months after a soft launch, these initiatives have already directed $2,424 in donations to Berry Good Food Foundation and WILDCOAST. In the soft launch,130 students participated in its garden-to-table cooking class, enhancing Oceanside’s efforts to promote sustainable food systems. With WILDCOAST, the donations restored coastal habitats for 109 native wildlife creatures.
Oceanside: A Commitment to Responsible Tourism
The launch of Love O’side and Kind Traveler’s Every Stay Gives Back program aligns with Visit Oceanside’s Sustainable Tourism Master Plan (STMP), promoting responsible tourism growth to benefit the economy, environment, and local community.
“Travelers require a continual fuel of inspiration to motivate responsible travel choices. Kind Traveler is delighted to provide visitors with an exciting new way to empower their next vacation in Oceanside and help create a powerful legacy of purposeful change,” said Jessica Blotter, Co-Founder & CEO of Kind Traveler.
For downloadable images, please see our media gallery here
ABOUT KIND TRAVELER
Kind Traveler is an internationally acclaimed, responsible travel platform that empowers travelers to create positive change in local communities by supporting environmental and social initiatives through their stay with participating lodging and charity partners. Kind Traveler advances its mission through a diverse portfolio of over 350 hotel, destination, and charity partners in 25 countries. As a pioneering women-and-veteran-owned public benefit corporation in responsible tourism since 2016, Kind Traveler has fostered a culture of giving back in the hospitality industry, helping to build measurable sustainability metrics for destinations. In a groundbreaking move for 2023, Kind Traveler launched its Every Stay Gives Back community impact program, ensuring every guest stay funds local charities with participating lodging partners, no matter where the booking originates. Remarkably, 100% of the funds go directly to the participating charities, amplifying the positive impact on local communities. A Blue Startups portfolio company, Kind Traveler’s innovative approach has been cited in 600+ news articles and has earned global awards from prestigious organizations, including Fast Company, Travel + Leisure, Newsweek, Lufthansa Innovation Hub, and UNWTO. Discover how to make a meaningful difference on your next vacation by visiting KindTraveler.com.
ABOUT VISIT OCEANSIDE
Visit Oceanside Conference and Visitors Bureau is the trusted travel authority for Oceanside, California. As Oceanside’s official tourism marketing organization, Visit Oceanside promotes travel to the city for both leisure and group visitors. The organization influences about one-third of the $589 million that is generated by visitor spending in Oceanside each year, which supports nearly 3,900 jobs. Visit Oceanside also operates one of the state’s official California Welcome Centers. With just one stop, visitors can find local, regional and state maps, purchase discount tickets to major Southern California attractions, make hotel reservations or shop for the perfect California keepsake. The Visit Oceanside CVB and California Welcome Center- Oceanside are conveniently located just off Interstate 5 at 928 North Coast Highway. For more information, please call (800) 350-7873 or visit www.visitoceanside.org
ABOUT OCEANSIDE
Perfectly situated between metropolitan San Diego and Los Angeles, Oceanside is Southern California’s most authentic beach town. Visitors enjoy a quintessential California coastal escape, including wide sandy beaches, a quaint New England-style harbor, a historic wooden pier, and charming bungalow neighborhoods. O’side (as locals affectionately call it) is a destination of discovery where visitors can explore everything from California history at the “King of Missions” to surf culture at the California Surf Museum and awe-inspiring sea life through exciting ocean adventures. This playful and fun destination thrives on taking recreation to the next level and boasts world-class surfing, skateboarding, bike riding, boating and even skydiving. A flourishing food and craft beer scene reflects Oceanside’s creative and entrepreneurial spirit, as do exciting arts and culture programs highlighting the city’s history, diversity and friendly, laid-back attitude. Classically charming, eclectic, and always genuine, Oceanside is an ideal place to stay and a true O’riginal. www.visitoceanside.org
Aspiring Tattoo artists across New England who are serious about becoming a professional tattoo artist can now take advantage of Ink Different’s Tattoo Apprenticeship Program, offered in collaboration with F.I.N.A.O. Ink Tattoo Company in Providence, Rhode Island.
“JBreeze is outstanding. Failure Is Not An Option is the perfect name for who he is, and what he brings to the lives of the tattoo artists currently on his team, and those who will be lucky enough to be part of F.I.N.A.O.’s future,” shares Ink Different’s, Paul-Anthony Surdi. “We are counting our lucky stars that we found such an amazing person to team up with our apprenticeship and good human culture, to help ensure that artistic dreams can come true in a whole new way, all across New England.”
A Commitment to Quality and Community –
Ink Different Tattoo School’s comprehensive Tattoo Apprenticeship and Tattoo Artist Certification Program follows a modified approach to the traditional tattoo apprenticeship, with an emphasis on apprentice respect and safety, along with a focus on long-term success in the tattoo industry for both the apprentice and the tattoo studio. With twelve locations and over fifteen hundred five star reviews by clients who get tattooed at its studios, Ink Different’s commitment to quality and community is clear from coast to coast.
The same high standards and comprehensive curriculum that have made Ink Different’s Tattoo Artist Certification Program a trusted name in the tattoo industry, is now available to every artist who aspires to become a tattoo artist, within driving distance of Providence.
About Ink Different Tattoo School –
Ink Different Tattoo School is renowned for its unique approach to tattoo artist training, offering personalized mentorship and a structured curriculum in its tattoo apprenticeship programs. With locations nationwide, Ink Different has built a reputation for excellence and inclusivity, where apprentices receive comprehensive training and education, including art & design, machine mastery, supervised tattooing, tattooing techniques, safety protocols, client development, and best business practices; ensuring they are well-prepared for a successful career in the tattoo industry.
Data Paradigm, a leading provider of software solutions for nonprofit organizations, is pleased to announce its collaboration with WellSky, a leading health and community care technology and services company, to streamline operations and improve efficiencies for nonprofits across North America.
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DALLAS, Aug. 8, 2024 /PRNewswire-PRWeb/ — Data Paradigm, a leading provider of software solutions for nonprofit organizations, is pleased to announce its collaboration with WellSky, a leading health and community care technology and services company, to streamline operations and improve efficiencies for nonprofits across North America.
In 2022, Data Paradigm (DPI) launched its new Ofelia software enterprise system, specializing in providing remote management and direct support of nonprofit constituents, allowing them to seek fulfillment of services through remote means rather than the requirement of an in-person engagement. The flagship implementation of Ofelia was launched by DPI for The Salvation Army (branded SAHelp) earlier this year for operations at the community level.
WellSky’s integrated care coordination technology is an integral part of the SAHelp solution, supporting community organizations in overcoming data sharing and privacy challenges, fostering collaboration, leveraging data analytics, and improving outcomes. Its integrated solutions make WellSky a trusted partner for numerous state, county, and community-based programs addressing social determinants of health and social service needs.
SAHelp’s automation and streamlined processes empower nonprofit organizations by reducing administrative burdens and enabling caseworkers to focus more on direct client engagement. By automating tasks such as paperwork and data entry, SAHelp significantly enhances operational efficiency, leading to cost savings and improved resource allocation. This efficiency not only boosts productivity but also enables nonprofits to scale their impact effectively within their communities.
Moreover, SAHelp’s compliance-driven features ensure organizations maintain adherence to grant and funding regulations, thereby mitigating the risk of penalties and legal consequences. This proactive approach not only protects the financial integrity of nonprofits but also enhances their reputation and eligibility for future funding opportunities.
“We are excited about our collaboration with WellSky to further empower nonprofit organizations in their mission to deliver critical services to those in need,” said Paul Booth, CEO of Data Paradigm. “Our combined expertise will enable organizations to maximize their resources, optimize their operations, and ultimately enhance their ability to serve their communities effectively.”
The integration of the two platforms provides a comprehensive repository of client information, allowing new caseworkers to quickly familiarize themselves with applications, access necessary documents, and seamlessly integrate into organizational workflows. This streamlined process can reduce training time and accelerate caseworker productivity, which can ultimately contribute to improved client support and organizational effectiveness.
“We are excited to deliver a solution that addresses the unique challenges faced by nonprofit organizations by integrating SAHelp’s robust capabilities with WellSky’s industry-leading technology,” said Gabriel Cate, vice president, business development of WellSky. “Together, we are committed to advancing innovation in the nonprofit sector and supporting organizations as they navigate complex operational landscapes.”
The collaboration between Data Paradigm and WellSky underscores a shared commitment to driving positive social impact and empowering nonprofits to achieve their mission more efficiently and effectively.
The Spring Camp was a tremendous success, with over 100 women achieving certification. “As the cybersecurity talent gap continues to widen, it is crucial to provide accessible education and certifications to underrepresented groups,” said Lynn Dohm, Executive Director of WiCyS. “The Certified in Cybersecurity certification will help women and other underrepresented groups kickstart their cyber careers in an inclusive and supportive environment. We are confident that the program will be immensely beneficial as they prepare to launch new careers.”
The WiCyS + ISC2 Fall Camp will train participants across five security domains: (1) security principles, (2) business continuity, disaster recovery, and incident response concepts, (3) access control concepts, (4) network security, and (5) security operations. The program will run from September 12 to October 12.
Participants will have access to ISC2’s online self-paced training for CC, a WiCyS mentor, an ISC2 technical mentor, and open office hours to address questions related to the curriculum and troubleshoot any issues. The top three participants—based on exam scores, experience, and application essays—will receive scholarships to the 2025 WiCyS annual conference.
“The cybersecurity industry needs strong, well-trained professionals who can bring new perspectives to the table, and the Fall Camp will help enable that effort,” said Dwan Jones, director of diversity, equity & inclusion at ISC2. “Our program helps entry-level professionals gain the solid foundation of cybersecurity that employers seek and develop new skills they can apply in their day-to-day work. Ultimately, these professionals will contribute to a robust and inclusive cybersecurity workforce, helping to tackle growing threats, and making us all more safe and secure.” Applications for the WiCyS + ISC2 Certified in CybersecuritySM Certification Fall Camp are open until August 20.. Commitment forms will be mailed on August 29 – August 30. For more information and to apply, visit https://www.wicys.org/benefits/isc2-certified-in-cybersecurity-certification/.
About WiCyS Women in CyberSecurity (WiCyS) is a nonprofit organization with international reach dedicated to the recruitment, retention and advancement of women in cybersecurity. Founded by Dr. Ambareen Siraj through a National Science Foundation grant given to Tennessee Tech University in 2013, WiCyS offers opportunities, trainings, events, and resources for its community and members. Strategic partners include Tier 1: Akamai Technologies, Amazon, Bloomberg, Carnegie Mellon University – Software Engineering Institute, Cisco, Ford Motor Company, Google, Lockheed Martin, Microsoft, Optum, Sandia National Laboratories, SentinelOne. Tier 2: Accenture, Adobe, DeVry University, JPMorgan Chase & Co., MITRE, Motorola Solutions, Navy Federal Credit Union, Workday. To partner, visit http://www.wicys.org/support/strategic-partnerships/
About ISC2 ISC2 is the world’s leading member organization for cybersecurity professionals, driven by our vision of a safe and secure cyber world. Our more than 600,000 members, candidates, and associates around the globe are a force for good, safeguarding the way we live. Our award-winning certifications – including cybersecurity’s premier certification, the CISSP® – enable professionals to demonstrate their knowledge, skills, and abilities at every stage of their careers. ISC2 strengthens the influence, diversity, and vitality of the cybersecurity profession through advocacy, expertise, and workforce empowerment that accelerates cyber safety and security in an interconnected world. Our charitable foundation, The Center for Cyber Safety and Education, helps create more access to cyber careers and educate those most vulnerable. Learn more and get involved at ISC2.org. Connect with us on X, Facebook, and LinkedIn.
Mercy was assessed on meeting patient needs through safe and accessible facilities, patient-specific therapy, patient outcome data, evidence-based interventions, staff and patient education, and the patient’s participation in care. The review highlighted the strong commitment to patient care by the leaders and staff in nursing, pre-operative care, the operating room, the post-anesthesia care unit, rehabilitation, and the clinic.
“Mercy’s 150-year tradition of providing quality patient care is reflected in the hospital’s latest accolade, the Joint Commission’s core certification of Mercy for its work in spine surgery. Every individual involved in this process, including all those who dedicate themselves daily to the care of our spine patients, should be immensely proud of their contributions,” said Dr. David N. Maine, President and CEO, Mercy Health Services, Mercy Medical Center.
The Joint Commission certification demonstrates a commitment to upholding clinical practice guidelines and the highest standards. To maintain this certification, each center is required to submit outcome data and progress reviews on a regular basis and undergo a full review of services to ensure compliance every two years. The Joint Commission standards are developed in consultation with health care professionals and providers, measurement experts and patients.
A university-affiliated teaching hospital, Mercy Medical Center is nationally recognized with Magnet status for nursing excellence. Founded in 1874 by The Sisters of Mercy, Mercy is home to the acclaimed Weinberg Center for Women’s Health & Medicine and the $400+ million, 20-story Mary Catherine Bunting Center. For more information about Mercy, visit http://www.mdmercy.com, MDMercyMedia on FACEBOOK and TWITTER, or call 1-800-M.D.-Mercy.
Baptist Memorial achieved the following results using ReferralMD:
Decreased Referral Processing Time by 33%. With ReferralMD’s outbound referrals work queue, Baptist Memorial is able to better organize and visualize the referrals that need to be processed. The integration with their Epic EHR allows referral orders to flow seamlessly into ReferralMD so the referral coordinators can process them in a timely manner. Also, the customized alerts help referral coordinators stay on top of their respective queues by notifying them when referrals need attention.
Decreased Appointment Scheduling Time by 98%. Baptist Memorial decreased the time to schedule patient appointments with specialists, resulting in faster access to necessary medical services. By implementing ReferralMD, the coordinators were alerted when referrals were not scheduled within specified timeframes or if the wait times for appointments were longer than expected.
Increased Referral Coordinator Productivity by 11.5%. By streamlining its referral process with ReferralMD, Baptist Memorial was able to process more outbound referrals and increase productivity per referral coordinator. ReferralMD automation reduces the number of manual steps in the process, including automated waitlists and communications to patients and providers.
Matt Sanders, Referral Center Director, states, “Working with the ReferralMD platform and team has been an excellent experience. The system’s customization options and responsive support have enabled our department to increase output by 11.5% from FY23 to FY24 with the same personnel. This has significantly reduced care delays for our patients.”
The ReferralMD platform offers robust integrations with Electronic Health Records (EHR), Practice Management, and Scheduling systems, automating manual tasks and improving operational efficiencies. Features include real-time provider availability, automated routing of registration and consent forms, and seamless integration with patient charts. ReferralMD helps organizations reduce administrative burdens, minimize errors, and improve the patient experience through optimized referral workflows.
About ReferralMD
ReferralMD allows healthcare organizations to work smarter, not harder, with the industry’s most comprehensive AI-powered platform, including Digital Front Door, eConsults, Referral Management, Fax Management, and Marketing CRM solutions. Health systems, health centers, practices, and payers can streamline processes, decrease patient leakage, boost patient satisfaction, and improve communication between providers and patients. ReferralMD helps healthcare organizations increase revenue, drive operational efficiencies, and improve customer service. To learn more about ReferralMD, please visit https://getreferralmd.com.
About Baptist Memorial Health Care
Baptist Memorial Health Care is a top integrated healthcare network in the nation, offering a full continuum of care across the Mid-South. With over 600 specialists and primary care providers across more than 30 specialties, Baptist Memorial is dedicated to delivering exceptional healthcare services.
