Technology: Computer

Acqueon integrates with NICE inContact CXone to deliver AI-based proactive conversational engagement and campaign orchestration

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SAN JOSE, Calif. (PRWEB)

Acqueon, a leading AI-based conversational engagement software company, today announced the availability of its Acqueon Engagement Omnichannel Campaign Manager solution through the NICE inContact CXexchange marketplace. Acqueon’s proactive conversational engagement and campaign orchestration capabilities are now available to all existing and prospective customers of CXone. Acqueon was already a member of NICE inContact DEVone Ecosystem.

Acqueon Engagement complements NICE inContact CXone cloud customer experience platform by adding campaign management:

  • Enables seamless engagement experiences by orchestrating outreach across any communication channel including SMS and email;

  • Creates personalized and emotional conversations with rich customer context and micro-segmentation;

  • Maximizes consumer reachability by leveraging predictive models to identify the next best actions and best moments to contact;

  • Empowers enterprises of all sizes to meet the most stringent regulatory requirements, including TCPA, OFCOM, and GDPR through an integrated compliance module; and

  • Removes a potential hurdle for migrating to the cloud by adding proactive engagement and notification to any customer experience.

“Organizations across the globe are looking to update their contact center technology and move to the cloud to drive down costs while leveraging the power of cutting-edge technology to improve customer experience,” said Paul Jarman, NICE inContact CEO. “We are excited to partner with Acqueon to extend CXone end-to-end AI capabilities that enable organizations of all sizes to predict and act on AI-powered insights to delight customers, engage employees, and significantly improve agent productivity. Acqueon Engagement’s AI-based conversational engagement integration with CXone adds a valuable feature to our cloud contact center platform.”

Commenting on the partnership, Ashish Koul, CEO for Acqueon said, “Great customer experiences hinge on brands’ ability to engage in a contextual and emotional way. By adding Acqueon’s conversational engagement software to NICE inContact’s cloud platform, we are helping companies maximize the potential of every conversation while also catapulting customer service levels to new heights.”

The NICE inContact DEVone program offers customers and partners broad tools and resources to enable them to create new applications on CXone, including extensive documentation and support, and access to an online developer community. Companies interested in how each company works with CXone can visit CXexchange to learn more about the applications and read reviews. CXexchange is a centralized, state-of-the-art marketplace for developers to market and sell their applications ready to integrate easily with CXone.

About NICE inContact

NICE inContact is the cloud contact center software leader with the world’s #1 cloud customer experience platform. NICE inContact CXone™ combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact’s DEVone developer program is an extensive partner ecosystem, providing applications from partner companies on the CXexchange marketplace that are designed to integrate with CXone. NICE inContact is recognized as a market leader by the leading industry analyst firms. Visit http://www.niceincontact.com for more information.

About Acqueon

Acqueon’s AI-driven conversational engagement software enables sales, marketing and service organizations to engage in meaningful, emotionally connected, open dialogs with customers that yield much greater results. Your organization will maximize the potential of every conversation by utilizing next-best-action intelligence across every communication channel to increase sales, improve collections and rescue otherwise-defecting customers. Acqueon’s multichannel campaign orchestration and analytics solutions empower forward-thinking enterprises to shift from being reactive to becoming proactive in how they engage with customers. Acqueon is trusted by 100s of clients across the globe, including premier brands such as AIG, Cigna, Coca-Cola, Consumer Cellular, Costco and Roche.

Visit http://www.acqueon.com for more information.

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: http://www.nice.com/nice-trademarks

Media Contact:

Nicolas Kouchkovsky

Chief Marketing Officer

nicolas@acqueon.com

+1 (415) 378-6734

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