Improved customer experiences through voice analytics
Reduced call center compliance risk
Enhanced agent performance
Increased overall collections
TCN’s team will also be co-hosting a happy hour with Prodigal on Thursday night for industry professionals to connect, mingle and learn more about advances in call center technology. ACA Fall Forum attendees are invited to register online to join the happy hour.
WHO: Meet TCN’s experts at Booth #19, including Bryce Payne, Vice President of Business Development and Mike Gray, Senior Sales Executive.
WHERE: Radisson Blu Aqua Hotel Chicago, 221 N Columbus Dr, Chicago, IL 60601
Learn more about the ACA Fall Forum 2023 at the ACA International website.
About TCN:
TCN is a global provider of a comprehensive, cloud-based call center platform for enterprises, contact centers, business process outsourcing firms (BPOs) and collection agencies. Founded in 1999, TCN combines a deep understanding of the needs of call centers with a unique approach to pricing – no contracts, monthly minimums or maintenance fees – that supports rapid scaling and instant flexibility to changing business needs. TCN’s flagship platform for contact centers, TCN Operator, features a holistic set of easy-to-use, automated agent tools and advanced apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility. Its suite of compliance tools helps businesses meet the requirements of the Telephone Consumer Protection Act (TCPA) and other state and federal regulations, including new and updated debt collection rules issued by the Consumer Financial Protection Bureau. TCN Operator integrates seamlessly with leading APIs and is accessible to agents with visual impairments. TCN is trusted by Fortune 500 companies and enterprises of all sizes in multiple industries in many countries. For more information, visit https://www.tcn.com and follow on Twitter @tcn.
Media Contact
Spencer Peterson, TCN, 4356270223, [email protected], tcn.com
SOURCE TCN
