Loving Kindness Healthcare Systems Wants Healthcare Industry to Put Patients Before Profits


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The healthcare industry has focused on profits and reporting metrics — instead of the patient — for far too long. It is time for all healthcare providers to become fully invested in patient-centered care.

The patient-centered care model advocates for a stronger relationship between a patient and his or her team of providers, and Loving Kindness Healthcare Systems is on a mission to change America’s healthcare system.

“The healthcare industry has focused on profits and reporting metrics — instead of the patient — for far too long,” said Scott Taylor, Director of Business at Loving Kindness Healthcare Systems. “It is time for all healthcare providers to become fully invested in patient-centered care.”

According to American Nurse Today, the patient-centered care model advocates for healthcare providers to incorporate their patient’s values, beliefs, and preferences into their care. As opposed to seeing patients as simply a receiver of care, providers establish sincere connections with their patients, empowering them to take an active part in their own care.

There are two major problems that arise when providers do not practice patient-centered care, according to Taylor. The first is a lack of communication and coordination between healthcare providers. Patients with chronic conditions often work with many different providers, which can lead to dangerous overlaps or gaps in care. Often patients with multiple medical conditions feel that their voice is not being heard, and that they are simply bouncing from one appointment to the next without being fully understood as a patient and individual.

“Our goal is to promote the patient’s maximum independence, improve their overall quality of life, and decrease future hospitalizations — and this is simply not obtainable in a vacuum,” Taylor added. “In order to do this, we must be able to coordinate care with all of the physicians and specialists our patients are seeing.”

In addition Loving Kindness wants to shed light on the lack of understanding regarding the unique bond that a home care nurse has with their patients. This relationship is often minimized, without realizing that the home care nurse is usually their patient’s biggest advocate. This dynamic is the main component of the patient-centered care model — the home care nurse serves as a liaison between their patients and the list of providers the patient is seeing, providing a detailed clinical narrative for all providers with valuable information necessary for effective coordination of care between all involved.

Patients look forward to their skilled nursing visits, knowing they can share personal details of what is going on not only physically, but mentally and emotionally as well. Regular interaction between the nurse, patient, and their family positions the home care nurse to have a more in-depth understanding of the patients’ needs, values, and healthcare goals. Providers should be seeking out home care nurses to provide the necessary information to fill in the gaps between office visits.This concept of patient-centered care is what Loving Kindness would like to be the focus moving forward for all of healthcare, and hopes that more small, independent healthcare companies will take root in the coming years.

“I want young healthcare companies to believe in their ability to be as great as the institutional giants in our field,” Taylor concluded. “We need more quality patient-centered care in communities in Pennsylvania and beyond.”

About Loving Kindness Healthcare Systems

The mission of Loving Kindness Healthcare Systems is to provide home healthcare and/or private duty services to consumers of all ages. The goal is to maintain the consumer’s sense of dignity and quality of life in the familiar and comfortable environment of the client’s own home or its personal care facility. For more information, please call 1-888-578-9890, or visit https://www.lkhscorp.com/. The Loving Kindness Healthcare Systems headquarters is located at 155 North Craig Street, Suite 160, Pittsburgh PA, 15213.

For media inquiries, please call the NALA at 805.650.6121, ext. 361.

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