“What motivated me most about joining Triumph is the company’s commitment to challenging the status quo, even in an area like customer experience.”
COPPELL, Texas (PRWEB)
December 18, 2019
Triumph Business Capital, member of the Triumph Bancorp, Inc. group and provider of working capital financing solutions to small- and medium-sized businesses, announced today the hiring of Moises Bolanos as Senior Vice President of Client Experience. Bolanos joins Triumph after nearly four years in a similar role at eCapital, a freight factoring company based in Southern California.
“We are excited to welcome Bolanos to our growing team of creative leaders,” said Geoff Brenner, CEO of Triumph Business Capital. “Bolanos has a demonstrated history of developing innovative technology solutions, improving employee training programs and optimizing business processes that increase client and employee satisfaction. He will drive Triumph’s dedication to consistently deliver exceptional client experiences.”
A proven client experience leader across multiple industries, Bolanos will lead Triumph’s Client Experience team with a focus on employee engagement and training. In this newly created role, he will oversee the company’s customer service and retention goals, using a data-driven approach to track and meet established benchmarks.
“What motivated me most about joining Triumph is the company’s commitment to challenging the status quo, even in an area like customer experience,” Bolanos said. “Client experience is an extension of the company’s brand and brand promises, and we want to consistently deliver on those, while striving for innovative ways to serve our clients better.”
The acquisition of Interstate Capital last year and opening of regional offices in key areas like Chicago are recent examples of how Triumph Business Capital is balancing its technology focus with maintaining a strong personnel base. Bolanos says that this approach best positions Triumph to adapt to an increasingly diverse and broad clientele.
“At the end of the day, we recognize that we are dealing with peoples’ financing and have a direct impact on the day-to-day lives of our clients,” he said. “We take that trust very seriously. The growth and development of our Client Experience Team represents Triumph’s continued commitment to our employees’ development to better offer an industry-defining experience, regardless if you’re a new client or one who has been with us for 10 years.”
ABOUT TRIUMPH BUSINESS CAPITAL
Triumph Business Capital is an operating subsidiary of TBK Bank, SSB (Member FDIC) which offers invoice factoring and payment processing solutions to transportation and other service industries. Triumph Bancorp, Inc. (Nasdaq: TBK) is a financial holding company with a diversified line of community banking and commercial activities.
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