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Best Practices for Call Center Operations and Notices Webinar, June 10, 2020

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WCG FDAnews

WCG FDAnews


FALLS CHURCH, Va. (PRWEB)

Medical Device Corrections and Removals, Recalls and Closures:

Best Practices for Call Center Operations and Notices

An FDAnews Webinar

Wednesday, June 10, 2020 • 1:30-3:00 p.m. EDT

https://www.fdanews.com/mdcorrectionsremovals

Being prepared to tackle recall operations separates robust devicemakers that stay in compliance from those that fail.

While no one looks forward to dealing with corrections and removals, recalls and closures, the business-savvy understand the complex and interconnected processes and multiple players involved in recall operations in advance. They hone their call center operations and notices protocols before they need to deploy them.

This webinar will explain the recall requirements for medical devices, best practices to implement an effective call center operation and the production of recall notices:

•The benefits and methods of data cleansing mail files, such as coding accuracy support system (CASS) and national change of address (NCOA) to avoid wasting resources and to increase delivery rates of important recall communications

•The differences between first class mail and certified mail and considerations on what method to use

•The different approaches to conducting effectiveness checks, including use of automated telephony feedback systems

•The importance of training call center agents on topics such as recall sensitivity, handling of escalations and identification of incidents

Ensure compliance of recall with an understanding of recall operations best practices.

Interested in registering multiple sites?

Call (888) 838-5578 in the U.S. or +1 (703) 538-7600 globally

to learn about our special multisite discount.

Webinar Details:

Medical Device Corrections and Removals, Recalls and Closures:

Best Practices for Call Center Operations and Notices

An FDAnews Webinar

Wednesday, June 10, 2020 • 1:30-3:00 p.m. EDT

https://www.fdanews.com/mdcorrectionsremovals

Tuition:

$287 per site

Easy Ways to Register:

Online: https://www.fdanews.com/mdcorrectionsremovals

By phone: 888.838.5578 or 703.538.7600

About FDAnews:

FDAnews is the premier provider of domestic and international regulatory, legislative, and business news and information for executives in industries regulated by the US FDA and the European Medicines Agency. Pharmaceutical and medical device professionals rely on FDAnews’ print and electronic newsletters, books and conferences to stay in compliance with international standards and the FDA’s complex and ever-changing regulations

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