New Survey of Health Care Professionals Finds Less Than Half (39%) of Respondents Believe Staff Feel Comfortable Addressing a Workplace Violence Crisis


Workplace Violence Prevention Training Index

Crisis Prevention Institute – Workplace Violence Prevention Training Index

“The Workplace Violence Prevention Training Annual Report for Health Care will help everyone understand the challenges health care workers face and provide key insights to help improve their working environments and provide the very best care and outcomes for the patients.”

Today, Crisis Prevention Institute (CPI), the worldwide leader in evidence-based de-escalation and crisis prevention training, published the first-of-its-kind Workplace Violence Prevention Training Annual Report for Health Care. This inaugural report includes the findings from the Workplace Violence Prevention Training Survey CPI conducted from September 2022 to January 2023. The survey secured responses from 3,155 health care professionals, who had a median of 11 years of experience and worked in hospitals with a median size of 99 beds.

CPI conducted this quantitative research to assess the state of workplace violence prevention training in health care, and to support conflict resolution preparedness as violence in health care workplaces continues to rise. The Workplace Violence Prevention Training Annual Report for Health Care includes assessments and results from the survey, with meaningful recommendations to help health care professionals improve safety so they can continue to fulfill their most basic promises for patients.

The Workplace Violence Prevention Training survey remains open to gather real-time data that will help health care professionals understand how they compare to others in their field and how they can enhance safety in their workplaces. Each year, CPI will publish a new Workplace Violence Prevention Training Annual Report for Health Care with the data collected from the previous year.

“Given the health care industry’s compounding challenges of increased workplace violence and staffing shortages, we knew there was an opportunity to provide health care systems with a tool to quickly assess their workplace violence prevention training programs, says Tony Jace, chief executive officer, Crisis Prevention Institute. “The Workplace Violence Prevention Training Annual Report for Health Care will help everyone understand the challenges health care workers face and provide key insights to help improve their working environments and provide the very best care and outcomes for the patients.”

As part of this initiative, health care workers can take the survey to get a score related to workplace violence prevention training at their organization — the Workplace Violence Prevention Training Index. They can use this index as a baseline to see where they stand compared to others in their industry. Those who have concerns about the safety of their workplace can take the survey, get their score, and share the findings with their teams to encourage administrators to prioritize teaching the skills needed to identify, prevent and de-escalate violence and crises in the workplace.

Using the data from the survey, CPI created standardized indices to benchmark progress toward workplace violence prevention training in the health care industry. CPI grouped data into two categories to summarize respondents’ feelings around the safety of their workplace and their workplace’s preparedness to resolve conflicts.

  • The Safe Workplace Index (SWI) defines how safe staff feels, how comfortable they are responding to a crisis and their belief in the efficacy of their organization’s current policies in reducing violence.
  • The Workplace Preparedness Index (WPI) provides an assessment of workplace violence committees, level of staff involvement in violence prevention, and de-escalation training frequency.

By organizing responses into these indices, CPI is able to provide survey respondents a single score — the Workplace Violence Prevention Training Index — to group health care professionals into categories of Leaders, Above Average, Below Average or Laggards.

Notable findings in the Workplace Violence Prevention Training Annual Report for Health Care include:

  • Less than half (39%) of respondents believe their staff feel comfortable or very comfortable addressing a crisis
  • Nearly half of all respondents believe they are below average (40%) as a leading safe workplace or lagging behind (9%)
  • Nearly one in five (17%) respondents believe staff feel very or mostly unsafe
  • Less than half (43%) believe their policies against workplace violence are effective or very effective

“The Workplace Violence Prevention Training Index provides a starting place for leaders in health care to learn how they can easily make improvements for their unique health system or organization,” says AlGene Caraulia, vice president of integration and sustainability, CPI. “When leadership commits to implementing workplace violence prevention training, they make it easier for health care workers to fulfill their oath to help people so they can improve patient care and create better outcomes. By helping people bring peaceful resolution to situations that would otherwise turn to conflict, we can help staff, patients and visitors feel safe.”

CPI provides turnkey, scalable and evidence-based workplace violence prevention training programs that are tailored to provide the right skills to each staff member depending on their level of risk within a hospital, ambulatory care or throughout an entire health care system. As a strategy to reduce workplace violence, CPI trains health care professionals to use a person-centered approach to de-escalate life’s daily crisis moments before they become violent.

Since 1980, CPI has helped train more than 16 million people within service-oriented industries and has served its field longer than anyone else. By successfully diagnosing, designing, and implementing thousands of workplace violence prevention programs across the globe, CPI has helped its clients review, assess, and operationalize their workplace violence prevention programs.

About Crisis Prevention Institute

Crisis Prevention Institute is a world-leading training organization specializing in the safe management of disruptive and assaultive behavior with a focus on prevention. Founded in 1980, it has been their mission to reduce the likelihood and severity of workplace violence incidents. Over 17,000 facilities, 39,000 Certified Instructors, and 16 million trained professionals worldwide trust CPI to help create more confident and productive employees.

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